At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
I placed a order n they said I forgot too feel out my email but they charge my card n I can't get intouch with customer service
Rosegal 回复2020-02-29
Dear Sonnika ，
Thank you for your feedback.
We apologize for any inconvenience.
We can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
You can also submit a ticket here:https://support.ROSEGAL.com/ticket/ticket/index.
You order is now ready for shipping.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
The leggings I ordered were cute but didn't fit. The shirt I ordered looked nice on the picture I look at to order. But when I got the shirt ugly and was material like a Halloween costume. The sexy wear was cute and fit good. Order also took a month to get to me. Ridiculous
Rosegal 回复2020-02-29
Dear Kimberly ，
Thank you for your feedback.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I have written, spoken, called and emailed about one garment left out of an order of 11 items. After speaking to "customer services", they asked me to call back with the item number. Interestingly, my number had been blocked from being answered. I tried to get through for 3 hours. The quality of the clothes is cheap, but I wasn't surprised about that because they are cheaply priced. What I was upset about was paying for a dress that never was delivered or given a refund for. I will never again order from Rosegal and will encourage others to BEWARE
of ROSEGAL's business practices.
Rosegal 回复2020-02-29
Dear Susan，
Thank you for your feedback.
We are sorry to hear that you have not received one of your dress.
To investigate the issue, we need to confirm the sku of the item you are referring to.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I ordered over 200.00 in items on February 16th and paid for expedited shipping which is 5-8 days. It is now February 28th and still no package. I sent them a message and was not my package was never even processed. Then they offered me a credit. They keep my money and I can use it on the website. SERIOUSLY. They are a bunch of thieves. They want your money but they are horrible at getting you your products. Buyers Beware.
Rosegal 回复2020-02-29
Dear Carol ，
Thank you for your comment.
We are sorry for the delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
Kindly note we can help you withdraw your balance from the wallet to you original payment account.
Please tell us your correct order number so that we can check it for you.
You can email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
They have false 5* reviews for items. If you pay attention,you can see that the persons measurements are the same for all reviews and written in bad English
First review for the same dress.
."had to cut bling bags off front needs were falling off on first time wearing it"
Size:4X Color:RED WINE
Height:4' 6" Bust size:32AA Body Shape:Sablier
Second review
Great value...would definitely recommend!Amazing quality! fits exactly by size!
Size:3X Color:RED WINE
Height:4' 6" Bust size:32AA Body Shape:Sablier
Third
Great value...would definitely recommend! The fabric is so soft and comfortable...Perfect fit and shipped fast! Beautiful, exactly as pictured Amazing quality! fits exactly by size!
Size:1X Color:MULTI
Height:4' 6" Bust size:32AA Body Shape:Hourglass
Fourth
Great value...would definitely recommend!The fabric is so soft and comfortable...Perfect fit and shipped fast!Beautiful, exactly as picturedAmazing quality! fits exactly by size!
Color:MULTI Size:4X
Height:4' 6" Bust size:32AA Body Shape:Hourglass Overall Fit:True to Size
Probably could go on forever.
Ordered a dress. Received it.Very cheap,see through material. When I tried it on,doesn't look anything like the picture. Bad workmanship.Wrote a review with pictures,they did not post it. Asked for e refund,still working on it as the postage cost almost as much to send it back as the dress. Placed a second order before the dress arrived. After 2 or so weeks is still not processed. I will update.Update,I received an email that the items were shipped but on Rosegal website it says not shipped. Just like the others,tracking number doesn't work.
Most of the good reviews are from someone who is 4'6" and 32AA.
Rosegal reported the review to trustpilot. All the supporting documentation was sent.
Rosegal 回复2020-02-29
Dear TY NO ，
Thank you for your feedback.
Please note that all of our positive comments are from our real customers.
We regret to hear that you have the quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Would you mind giving us your correct order number?
You can email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
We will try our best to help you.
Best regards
ROSEGAL Customer Service
Ordered some very cute tops. They fit as expected and were a great price. Shipping was a little slow but still arrived within the time frame mentioned on the site (I think it took about 2 weeks). Material was a little thin, but not see-though. Can't complain at all.
Ok,so unusual for me I did not read the reviews,wish I had,after many messages looking for where my order had got to,finally had enough of the excuses,obviously printed and ready to go with their agents.I wonder how much longer this company will survive with this disgraceful way of operating,they take your monies (via paypal )and then have the cheek to tell you wait 48hrs and possibly 3-5 business days.Lets keep our fingers crossed,I do not like getting mucked about.perhaps if I had an email from them to let me know what was happening that would of helped.(Oh by the way the items ordered were for my holiday,too late now,very disappointing.
Rosegal 回复2020-02-26
Dear Annette ，
Thank you for your comment.
We are sorry for the delay in shipping orders.
Due to the recent Chinese New Year holidays extension, some mailing of products is suspended.
We can arrange a refund to your payment account
Please kindly send us your correct order number.
We will try our best to help you.
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Thank you for your understanding.
Best regards
ROSEGAL Customer Service
Well I am actually surprised on all the bad reviews. This is 1 of my favorite sites, if I could buy everything I would. I do think when a customer buys so much they should have some sort of extra discount but hey whatever. I am a bigger women usually fit in size large, I find as long as I go 2 sizes up I am good. Only thing I will not order again is Jean's as they were to small and no way I am paying for shipping back in canada.
This is the first and only time I have ever ordered from them. I ordered a dress for my bridal shower, that will probably not get here before my shower, they told me due to Chinese New year everything is on hold, well, I feel at this point that is just an excuse I ordered at the beginning of this month and I've repeatedly emailed and messaged costumer service and I get various stories, honestly never order from this site, it is a complete scam. They want to give u credit or money off your next order. Why would I want that if I never received my item. I Will NEVER ORDER FROM THEM AGAIN!!!! Horrible business and a complete joke.
Rosegal 回复2020-02-24
Dear Jessica ，
Thank you for your comment.
We are sorry for the delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
We can arrange a refund to your payment account
Please kindly send us your correct order number.
We will try our best to help you.
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Thank you for your understanding.
Best regards
ROSEGAL Customer Service
Do not buy from this company. They reply with templates. When you question them further they reply with lies, lies and more lies.
Worst experience ever with their customer service,
Rosegal 回复2020-02-22
Dear Natasha，
Thank you for your feedback.
We are sorry to hear this.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Ordered almost 4 weeks ago now and have been gettin so many different excuses, paid for priority shipping and as the exchange rate is high its cost me almost $150 and still is sitting in processing, i never buy my self anything new ad this was for my daughters wedding, feeling so let down :(
Rosegal 回复2020-02-21
Dear Jacqueline，
Thank you for your feedback.
We apologize for this delivery issue.
There may be some delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
For this issue, we have already refunded you in full amount.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Rosegal I have 3 fairly large orders with you going back to January one is supposed to have been despatched in January but when I check thevtrackjng details it's not recognised by royal mail, all I keep seeing is messages stating that deliveries are delayed due to logistics so far the dates given have been 11th 17th now 24 February before possible deliveries will continue and thanks for being patient. What is the issue please . Look forward to your reply
Rosegal 回复2020-02-21
Dear Jan，
Thank you for your comment.
We are sorry for the delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
We can cancel the order and arrange a refund for you.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
Thank you for your understanding.
Best regards
ROSEGAL Customer Service
Charged at the time of order, still "Processing" after a month...
I ordered about $150 in merchandise from Rosegal.com in Mid-Jan, they charged my account at the time of the order, but last week, the order was still "Processing". I was given the option to have my order shipped within 1-3 business days or to go ahead and cancel my order. I wanted the order so I gave them the extra time. Today, the order was still processing. I asked to cancel the order and to please refund my money. They asked me if I wanted it changed back to my credit card or if I wanted credit. I told them I wanted it back on my card, she then proceeded to tell me that it would take 7-14 days to get my refund!!! Bad Bad Bad business!!!
Rosegal 回复2020-02-18
Dear Shelly ,
Thank you for your review.
We apologize for this delivery issue.
Please note that the time frame of receiving your refund depends on the issuing bank.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
Thank you for your understanding.
Best regards
ROSEGAL Customer Service
I did not get the items I ordered, but I did get a refund with an additional 10$ coupon. Im not sure what happened, why I didnt get my items, but im glad for the money back!
Thanks for that!
Rosegal 回复2020-02-18
Dear Adam，
Thank you for your comment.
We are sorry for the delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
We can cancel the order and arrange a refund for you.
Our team has reviewed your case and offer you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Horrible online store. They are horrible with fulfilling an order, returns, and talking to a live person. I will NEVER order anything from them again.
Rosegal 回复2020-02-14
Dear Elaine,
Thank you for your comment.
We are sorry things have taken longer than expected.
There may be some delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
If you do not want the order, we can arrange a refund for you.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
If I could write this site is zero I definitely would I’m very disappointed I have placed the order for almost $100 and I still haven’t received any of my merchandise yet I keep getting the runaround that my merchandise will be shipped to me but I haven’t received a tracking number I actually paid for expedited shipping so it can arrive to me within 2 to 3 days and I still haven’t received anything it is going on a month now I’m so disappointed and to be honest I feel just sickening about the whole experience If I could rate this site is zero I definitely would I’m very disappointed I have placed the order for almost $100 and I still haven’t received any of my merchandise yet I keep getting the runaround that my merchandise will be shipped to me but I haven’t received the tracking number I actually paid for expedited shipping so it can arrive to me within 2 to 3 days and I still haven’t received anything it is going on a month now I’m so disappointed and to be honest I feel just sickening about the whole experience not lie to you I have ordered from this website before in the past I had no problems but that is when I can actually speak to customer service and you actually spoke with a live person now they have no customer service mine the only way that you can speak to someone is through messenger this is a red flag people if they don’t have an actual one 800 number and the only way that you can speak to them is through his system Please! Please! Please! do not spend your money because this should let you know that this is not a legit company I have purchased items from them in the past I was not disappointed my items arrived to me and they were what I wanted this was last year but now I can’t get my money or no response so from last year to this year something definitely had to happen I’m just warning you as a concern consumer please don’t order from the site
Rosegal 回复2020-02-12
Dear Hatten，
Thank you for your feedback.
We apologize for this delivery issue.
There may be some delay in processing and shipping orders due to the recent Chinese New Year holidays extension.
And we are sorry for the late reply to the tickets.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
HORRIBLE! Nothing fit! Returned all! Still no refund after a month and customer service is non existent! I think I've been scammed out of $130!! Calling the number is just an answering machine, I've tried the online service support, all they say is a customer service manager will get back to you in 24 hours........NEVER happens! Tried messaging them on Facebook, still no success in getting my promised refund. I mailed back all items at my own expense, so I'm out even more $$!!!
They now claim they can only refund after a package has been confirmed delivered. I have the tracking number, it was delivered almost a month ago! It takes weeks for them to confirm delivery? Just sounds like another excuse to withhold refund.
Rosegal 回复2020-02-12
Dear Connie，
Thank you for your comment.
We are sorry for any convenience.
We can only refund you after the returned package is confirmed delivered.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
This site rips customers off. I bought a jacket and waited but it never arrived. After contacting Rosegal they finally told me their shipping company refused to send to me and delivered it back to Rosegal. Obviously I was expecting a full refund from Rosegal but instead was told 'as a gesture of goodwill we will refund you 50%!!!!! I am disgusted they owe me a full refund and this is purely ripping customers off. I wouldn't recommend anyone buying from these scam artists unless you want to lose your money.
Rosegal 回复2020-02-10
Dear Kiri Hill，
Thank you for your feedback.
We are sorry to hear this about your package.
For this issue, we have already refunded you in full amount.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I enjoy shopping at this site. Everything arrived in a timely manner. There are, however, some inconsistencies in the sizing. Having ordered swimsuits in all the same size, some fit better than others, especially on the bottoms. Make sure to check the sizing before ordering. Customer service is very polite and quick to respond. Overall, I am pleased and will be ordering again.
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