At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Wow, it's one thing to have poor quality products, or be incredibly slow in shipping items, or to have poor customer service policies like making customers pay for shipping back poor quality items, but this company manages to be bad all the way around. The one thing they have going for them is a fun website with really great photos that absolutely mislead customers into believing they will provide you with something cute and fun to wear. They don't. Don't waste your time. Don't shop with this company.
Rosegal 回复2020-01-10
Dear Mary，
Thank you for your review.
For the quality issue:
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Read policies before ordering, especially about returns and refunds
While the items that are offered look very nice, do remember that they are coming from overseas. I had many issues with my order and customer service, however i did finally get in touch with an agent that actually seemed to care and provided me with a full refund.
Make sure that you read their policies before purchasing, especially about returning items for a refund.
Rosegal 回复2020-01-08
Dear Tierney ，
Thank you for your review.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I first reviewed Rosegal as not being reliable since their delivery was so slow, they have given a full refund and if the items arrived they were mine as a "gift". I received the partial order as to where the rest of it is, no on knows. My local post office never received it but the tracking states it was delivered to a town not even close... makes ya wonder.
I will give the company another try to see if they can actually deliver.
Ordered a sweater dress. Didn't show until purchase and processing was complete that price was in US. Was just informed via email that I'm getting hit with an extra $19 in taxes/ duties at customs. Total cost so far is $55 instead of $30 that was initially advertised. Never again!!!!
Rosegal 回复2020-01-07
Dear Ashleigh，
Thank you for your comment.
The prices on our ROSEGAL are in US dollars by default.
However, we also provide viewing and transactions in some others currencies.
We are sorry that you have had local customs and tax issues.
Please kindly refer to our policy on tax here: https://www.rosegal.com/tax/
Would you mind giving us your order number?
We will try our best to solve you issue.
Best regards
ROSEGAL Customer Service
I was very disappointed, I bought a Christmas runner in advance of 1.5 month and still haven’t received that (today is 4.01). Received an email from them today, saying the item is no longer available ....
And they were happy to return money for the runner and also for other items which I bought and received for matching the runner. Although the christmas wasn’t styled as I wanted (that’s why I can’t put 5 stars) to because of the absence of the runner, I’m quite happy with their service of solving that problem, which made me feel less dissapointed.
My order number was Z1911221512251273
Rosegal 回复2020-01-13
Dear Alisa ，
Thank you for updating your review.
We apologize again for this stock issue.
We at ROSEGAL will always do our best to ensure customer satisfaction.
We look forward to seeing you at ROSEGAL.com again soon.
Best regards
ROSEGAL Customer Service
For all who want to ordes something with Rosegal . Order Z1912030353147297
Sir,
I am a member hurt by Rosegal. I have not received the ordered package after
receiving 41 EUR.
I demand an immediate refund of 41 EuR.
Nobody call to me during 31.12.2019 - no one inform me about my delivery.
I was cheated and robbed by Rosegal.
Andrew wants fro Rosegal - give my money back !!!!
Help me please.
Rosegal 回复2020-01-01
Dear Customer ，
Thank you for your feedback.
We are sorry to hear that you have not received your order.
At ROSEGAL we are committed to resolving all customers issues directly and in a friendly manner. Kindly note the Customer Service Center via a ticket is the proper channel for order complaints.
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
We will try our best to help you.
Best regards
ROSEGAL Customer Service
Item “shipped” on the 16th of Dec. Has not moved at all. Electronic information sent by shipper and nothing since. Come on!!
Rosegal 回复2019-12-30
Dear Jackie，
Thank you for your comment.
We are sorry for any inconvenience.
There may be some delays between scanning events and the website' s updates.
The tracking status will take a few days to be updated online by the shipper.
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I order two garments for $26 apiece. The blouse is okay, I guess, if you like faded green olive color. The quality is about that of a KMart clearance item for $6. The XL "jeans" leggings might possibly have fit a middle schooler. I got all the information to be sure they wouldn't screw me over. I spent about $10 to ship it back. After the first month, they told me they hadn't received it. The second month, they said they would give me $16 in cash or store credit. I opted for the store credit and now they are saying the address I sent it to was wrong, which was BS. The positive product reviews are probably relatives of the owners. I suppose the only way I can get any satisfaction for the $40 I spent without any product is the veritable storm I plan on putting social media about this rip-off of a company.
Rosegal 回复2019-12-25
Dear Kathy，
Thank you for your feedback.
We are sorry to hear that your have been experiencing some issues.
We offer all our customers solutions based on our policies.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Would you mind giving us your order number?
We will try our best to solve you issue.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Placed an order a month ago in which I was hoping to have by the holidays, Christmas Eve and still nothing! when I ordered nothing was stated on the website about delayed shipments I sent several messages to ask about my order and all I get is the run around. I even requested a refund since it was not here in a timely manner but nothing.Their response is "wait 5 days for the update on shipping, it's been 20 days and still no update! BUYER BEWARE, THEY ARE THIEVES! They will take your money and not deliver the product!
Rosegal 回复2019-12-25
Dear Sheila ，
Thank you for your comment.
We are sorry things have taken longer than expected.
Because it is international logistics, the transportation time will be longer.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I am really annoyed, this was supposed to be a Christmas gift.
Not pleased with the customer service, they follow a pattern and routine of being "understanding" but they are not, they make you feel "empowered" by offering you choices which already as a customer you have already.
Main point is they take your money, it takes like 2 weeks for an item to arrive, then the item doesn't arrive and they take another 3 weeks to refund you (this is unacceptable this long for a refund, an international bank transfer anywhere in the world takes up to 3 working days from different currencies), so technically, Rosegal keeps your money conveniently for 5 weeks (2 weeks delivery + 3 weeks refund) still playing by their tune, cannot have an email of confirmation about the refund process, the best they tell you is the "save this conversation" option, that is disgusting, how do you expect me to trust this service after long times on responding tickets and an impersonal livechat conversation?
Cannot wait to have my money back and get this done and dusted, never buying from you again, I would rather pay the extra and buy within the UK or Europe.
Rosegal 回复2019-12-22
Dear Alex ，
Thank you for your feedback.
We are sorry things have taken longer than expected.
For the delivery issue:
ROSEGAL items have varying processing times based on warehouse location and stock availability.
Because it is international logistics, the transportation time will be longer.
For the refund issue:
For credit card refunds,the exact length of time depends on your card issuing bank. ROSEGAL has no control over the refund time.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
This dress is nothing like it seems the fabric is different, the color is different, the cut is even different. The dress just hangs there, if honest i looked like a amish nun its not flattering in any way. I would love to return this and get my money back, I ended up having to vuy a completely different dress all together. I am not happy at all with this purchase. I was so excited when I ordered this dress and I when inrecieved it I was super disappointed. I am never going to wear this dress
Rosegal 回复2019-12-20
Dear Ashlie，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Would you mind giving us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I paid £13.31 for expedited service. Delivery date between 17 and 22 December. I received email today to say delivery date 30 December.
Dress ordered specifically for Christmas Day and chosen by my children.
Very disappointed.
The dress arrived in the end on 24 December . I have now received a tax bill for more than order. I had no idea taxes would be incurred. Nor noticed during purchase that this would be the case. I asked Rosegal and the response was:
Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be.
To know more about tax, please review our terms and conditions in the link below:
So if you are buying from UK I would advise you make sure you check.
I certainly won’t be using this company again. The dress was far too big. I am 16 UK and ordered Large.
Throughout this the Customer Services have been quick to respond and helpful.
Rosegal 回复2019-12-20
Dear Natalie ，
Thank you for your feedback.
We are sorry things have taken longer than expected.
Because it is international logistics, the transportation time will be longer.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
Could you please send us your correct order number?
We will check it for you and offer you a solution.
Best regards
ROSEGAL Customer Service
This website is a total scam. I ordered mats and a Christmas sweatshirt on 11/18/19. On 11/21/19 I received an e mail that my sweatshirt and 1 mat was shipped on 11/21/19 and a FedEx tracking number. Then on 11/23/19 received another e mail that 2nd portion of order was sent, with another FedEx tracking number. When I didn't receive the 1st order from 11/21/19 and contacted RoseGal via live Chat, all I got was the run around that according to their system everything was correct and to give it more time. On 11/29/19 I receive another e mail stating they have a shipping delay and to accept a SHIP15 discount.
When I checked with FedEx, they have not even received a shipping label from this company. When I had done the live Chat, I knew something was fishy when I requested a phone number to contact a Supervisor or Manager and was told I could not speak to those in that position. I was very unhappy with this person and explained that according to Better Business Bureau that obviously this was not a legitimate company in the United States or she would have to be giving me a phone number and she went onto explain, they were located in Spain, and if I wanted to spend money on a long distance call she would give me a phone. I did call and requested a Supervisor, which I was told a "Julie" was the Supervisor and my orders had been shipped, but she would create a "problem ticket" that would be updated every 2 days with a follow up e mail.
It is now 12/17/19 and no other emails have been forth coming nor the 1st part of my order ever received.
The 2nd order was received and what a piece of crap. These were door mats. They are so cheap and thin, I have bath towels in the rag bucket that are better quality!
Today, I sent another email to this Julie-supposedly a Supervisor to keep their 2 items that they claim was shipped out on 11/21/19. I said I did not want any other dealings with their company and would tell my bank to not process payment.
DO NOT DO BUSINESS WITH THIS COMPANY!
Rosegal 回复2019-12-19
Dear Iz，
Thank you for your feedback.
For the delivery issue:
We are sorry to hear that you have not received one of your package.
Because it is international logistics, the transportation time will be longer.
For the quality issue:
We are so sorry to hear that you have been experiencing quality issues.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Appalling Customer Service - Avoid!
I ordered an item in medium. It arrived in good time, but was two sizes too small despite their sizing chart. The item arrived from China so make your own assumptions regarding quality and sizing.
I immediately requested a return. This needs to be done via raising a ticket. However, I have been ignored for 3 days. Its clear that they'd rather not issue refunds and hope that you will eventually give up chasing.
Personally, I'd never order an item from this company as you have no idea of the size or quality of what you will receive and if you need to return it, you most likely wont get your money back.
Rosegal 回复2019-12-19
Dear Spencer ，
Thank you for your comment.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Ok so on December 6th I placed an order and paid for expedited shipping when I had not heard from them in a week I messaged only to find out that one of my items is on back order ok so ship my dress they did but some how my EXPEDITED SHIPPING that was to take 3 days has turned into 3 weeks update after speaking to FedEx today I was told my package was only shipped today after Rose gal Lied and said they shipped it on the ,12 FedEx said they created a label on the 12th but did not actually ship until today where as if rose gal had shipped when they said FedEx said I would have already gotten it. This company is a joke they lie mind you I paid for expedited shipping oh they did refund me for that but that dose not change the fact that an order I needed by the 21st will not arrive until the 23rd PLEASE DO NOT SPEND YOUR HARD EARNED MONEY WITH THEM oh and this went way past the processing time they state is clearly marked it was supposed to be ,3 to ,5 days and was in tiny print so it actually took ,12 days to process while being lied to the whole time
Rosegal 回复2019-12-16
Dear Patricia，
Thank you for your feedback.
We apologize for this delivery issue.
All of our items have a processing time that is shown clearly on the product page.
Because it is international logistics, the transportation time will be longer.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I love their clothing. I order 2 sizes up on shirts and 1 size up for pants. I like my clothes non skin tight. My clothes have matched the pictures. The shipping is very quirky. I would give yourself no less than 3 weeks for an order. I have ordered from them 4 times in 3 months and overall I am very happy and will continue to order.
Not Happy. I ordered a christmas dress for a party. when I placed the order the eta was a week before the party so I thought I had plenty of time. It is now a week late and the last time that the tracking information was updated was a month ago. I tried to contact them via the live chat for an update on my order but all i got were generic answers and a list of the times and dates for the different shipping options. I ordered a dress from here last year and was really happy. I don't think I will bother again next year.
Rosegal 回复2019-12-09
Dear Sandra ，
Thank you for your feedback.
We regret to hear that you have not yet received your order.
Our team has reviewed your case and sent you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Ordered three items a month ago, have so far only received one. I am happy with the item I received, but not worth waiting so long. Still have not recieved any shipping information on the rest of my order.
Rosegal 回复2019-12-07
Dear Roger Cruise,
Thank you for your review.
For the shipping issue:
We are sorry things have taken longer than expected.
Because it is international logistics, the transportation time will be longer.
For the service issue:
We apologize for this inconvenience.
We will submit your issue to our relevant department to make some improvements.
Would you mind giving us your order number?
We will do our best to solve your issue.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I regularly buy from this website. Every time i'm satisfied.
The items are cheap but of a medium quality.
The shipping takes 15 days, but it's worth it.
I recommend the shops , mostly the sweaters and the house items.
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