At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Rosegal（rosegal.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 848 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-24。
I've had mostly hits when ordering from Rosegal. I've had a couple of misses, but the prices are affordable so if you miss, it's not so bad. I've been ordering from them for a while now. I order swimsuits every summer. I would suggest to read reviews and sizing charts on items you want to purchase, and you should be good.
Order Number: ZB1909020737488389 Is the number that you requested from me with not getting my items there are also Order Number: ZB1904280822028884 Order Number: ZB1811270703144217 There are one or two items missing from all these as partial shipped but remainder never arrived and now I am being told that there is nothing they can do about a refund as it is past the due date on the returns and warrenties. Don't sell stock you don't have. You get No COMPENSATION for them not sending the stock you get ripped off
Dear Wendy ， Thank you for your comment. We are sorry to hear this about your order. ROSEGAL items have varying processing times based on warehouse location and stock availability. Each item has it‘s processing time displayed on the web page. Please kindly note that we are ROSEGAL and our order numbers start with a capital Z followed by 16 numbers while ZB190902037488389 only contains 15 numbers. Could you please tell us your correct order number? We are looking forward to hearing from you and will do our best to help. Best regards ROSEGAL Customer Service
i ordered a jacket from rose gal and it hasn't arrived i just keep on getting a message that it should be arriving the next weekend but it is not showing up.thanks for telling me but it has almost been a month so far of waiting i live in Carson city Nevada and would like if you guys to look into it. it was most likely ordered under the name Austins house in Sunridge.
Dear Julius, Thank you for taking the time to write a review. We apologize for any inconvenience. The total delivery time = processing time + shipping time. Please see below for more details: 1. Processing time: All ROSEGAL products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated on each item page. 2. The shipping time depends on the shipping method you choose when you place the order. For more details please check:https://www.rosegal.com/shipping/ Could you please provide us with your order number ? We will check it for you. Best Regards, ROSEGAL Customer Service Team
Have had a few experiences with RoseGal. Some stuff fit and others did not, but Rosegal provided positive alternatives and actions to resolve any problem.
Very good customer service. Pretty good products for the price, though the size charts ran a bit big for me.
Orders are processed and shipped quickly. Items are as advertised.
Good customer service. Two tapestries were beautiful, but a tiny bit different from the picture. Two dresses are beautiful, just a little bit big, and I even ordered a size down. Pretty happy with the overall experience, just wish the size charts were more accurate.
Best customer service ever. Their sizing charts are becoming more accurate. Good quality clothes.
This place has a good selection, nice variety, and quality products! The only thing it lacks in is the shipping department, it is horrible and takes forever!
Ordered 2 items, was delivered to Europe in about 10 days. 1 item was sadly too small. Contacted Rosegal and requested an exchange for a larger one. After the initial automated responses, an agent replied adequately. Item wasn't available anymore, so Rosegal refunded me fully for the shirt without needing me to return the item. No complaints about service.
I buy from this site often and after a few years have noticed some discrepancies. First - Rosegal asks you to review their products on their site - but only favorable reviews are posted. Second - you can earn " r points" towards your next purchase but after saving a couple hundred r points it ends up being barely a 2$ discount - which is my third point - no matter what discounts or coupons you receive Rosegal doesnt lose any money as they will hike prices on everything else you buy to recoup their losses. My last purchase they even went so far as changing the currency so it would appear cheaper. Imagine my surprise when I saw a dress advertised for 32$ only to find out after buying that it was not in cad and instead was usd - the dress with shipping and taxes that I thought was 32$ ended up being closer to 50$ (the dress was stunning and well made). Rosegal does have some decent clothes - and they sell a lot in the size Im looking for - but quality and fabrics are not consistent. Embroidery comes off after a wash or two, seams rip apart after a couple wears - the last shirt I ordered was beautiful but a mess of loose threads. I spent 10 minutes cutting threads so i could have a nice shirt. Don't get me wrong - I do love a lot of their clothes -and it is hard to find the right sizes in my area - its just gotten worse over the last few purchases. It went from affordable to ridiculous in no time fast. I can understand price hikes if the quality is improved - but it isn't - and a discount should be a discount - not pay this price now and we will increase the cost of everything else you buy.
I just received a dress I'm very happy with it its COMFORTABLE I will buy lots of my clothes with you its soft too
Dear Ethel , Thank you for your positive comments. We at ROSEGAL will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you. We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible. We look forward to seeing you at ROSEGAL.com again soon. Best Regards, ROSEGAL Customer Service Team"
I ordered two bathing suits from this company, and I only received one of them in the package. When I reached out to the company, I was told that both of the suits were shipped in the same package, but they very clearly were not. The package was sealed and only one suit was inside. I was told I was going to get a refund, but it's been over three weeks and I still have not. I contacted the customer service again, and have not heard back from them. I'm very annoyed and disappointed because I love the one bathing suit that I did receive. One good bathing suit is not worth the stress and problems that came with this company.
Dear Ashlee, Thank you for your important feedback. We are sorry to hear this about your order. We have confirmed that all the items should have been included in the package. For the missing item, we have already issued the refund for you on August 6, you may contact the card issuing bank for further information. Our team has reviewed your case and sent you a message in the ticket. Could you please kindly reply us?Thanks for your patience and cooperation. Best regards ROSEGAL Customer Service
I am so happy to have found you. I am well pleased with all my purchases so far.
I did receive nearly all items in good time, approx. 15 days. I mean 2/3 items shipped is almost kinda good for China. Still no answer to where the last item went but I've got time. The clothes do look somewhat like the pictures. There's just one thing though. The quality is horrendous. One shirt was made in a polyester blend. Nothing strange with that, I've got good comfy shirts in polyester blends. This one really feels like being wrapped in a plastic bag though. It clings to your dry skin and makes you sweat. Quite bad. The other shirt seems to be in some sort of cotton. Not the type of cotton one would make clothes in though. I can see why there should be no stretch on curtains, but a shirt that doesn't button down all the way definitely needs some sort of stretch. I struggled for 5 minutes to get it on, and it did fit pretty good. I struggled for a solid 15 minutes to get it off, always bordering on just ripping it to pieces. You're better off just buying the same crappy items at half off on e.g. Wish - Rosegal is actually somewhat expensive for being Chynuh. EDIT: I may be receiving a refund. I'll update this when done. EDIT #2: I received every penny back and I didn't even have to send the product back. They kindly asked me to donate the clothes to charity, which I did. Very odd for a Chinese retailer, but it works for me
Dear Jimmy, Thank you for your important feedback. For the quality issue: All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.We regret to hear that you have the quality issue. Please check our warranty policy here:https://www.rosegal.com/warranty-return/ We have reported your issue and will take measures to ensure this does not happen again. We apologize for any inconvenience. Regarding your issue, We have sent you a personal message in our ticket system. Could you please reply us? Thanks for your patience and cooperation. Best regards ROSEGAL Customer Service
Rosegal is great site. Had some issues with sizing and order took a little longer than expected
An update Rosegal was fast to respond to my review and definitely solved my concerns. They were able to earn my business back. I’ll definitely be ordering from them again. Love the quality of their products. Cuts are normally great and designed well for the plus size body. Unfortunately their customer service was less than satisfactory. I chatted in today about a defective item. One of the multiple items I purchased from them smells like dead fish on the faux leather part of the dress. First thing the agent asked me was if I was sure. I wouldn’t have contacted them unless it was an issue. When I inquired about the return policy I was advised that I’d be responsible for the return costs on a defective item. For how much the dress cost it’s pointless. I was still waiting for $150 worth of product that hadn’t shipped yet. I find it ludicrous that they much rather take a $150 hit than refund the dress which was $15. Sadly I will not be ordering from them again due to the return policy.
Dear Krista , Thanks for your feedback. We sincerely apologize for this issue. All of our ROSEGAL clothing items must meet our strict quality checks before we ship them out to customers. We have reported your issue and will take measures to ensure this does not happen again. Please see our policy here for your reference: https://www.rosegal.com/warranty-return/ We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution. Thanks for your patience and understanding. Best regards, ROSEGAL Customer Service
I cannot speak for the rest of the clothing or website but I can say that the quality of the swimsuits I ordered are AMAZING!! For the cheap prices I paid, I was not expecting much, but I am thoroughly impressed and excited about the products I ordered. Material was in great condition, they were exactly as pictured. For my future purchases I will likely size down, but the fit is great and I cannot wait to wear my swimsuits on vacation & in our pool!! I will definitely be buying more, and checking out the clothing as well! I will be sure to share about it on my social media and let everyone know they need to come check out Rosegal!! Worth the wait & time it took for everything to arrive.
The sizing is SO wrong. Everything was 2 sizes too big and now I've been waiting over a month for my refund. Cost me money to send everything back, not impressed at all.
Dear Marianne , Thanks for your feedback. We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size. Please tell us your order number so that we can offer the proper solution. We are awaiting your reply. Many thanks， Rosegal Customer Service
I ordered 2 swimsuits off of here and they finally both arrived. I love them both, but the issue i have is i paid extra for 8 to 15 day shipping amd made my order on june 11th. The first swim suit arrived on july 6th, so like 25 days instead of the promised 8 to 15, and the second arrive on July 16th, so 35 days after the purchase, even though it was supposed to be here in no more than 15 days. So if you're ordering on here and need your package by a certain time I'd make sure to order at least 2 months in advance.
Dear Ashley, Thanks for your feedback. We apologize for any inconvenience. The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons. We will try our best to help you. Our team has reviewed your issue and offered you a solution in the ticket. Could you please answer us ? We are looking forward to hearing from you. Best Regards Rosegal Customer Service
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