At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Rosegal（rosegal.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 848 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-24。
Love the feel of the material of the shirt. Sleeves feel lil snug, but the overall size is good. No rips, tears nor seams coming apart after a couple washings. Feels good and looks good as well. Took 3 weeks to get here, being that it had to go through customs.
great website, with good prices on clothes. good prices, always great deals. Guarantee and aid always. Z1806251056007878 07/07/2018 my purchase was a very nice and high quality shirt, very satisfied and sent fast.
I placed a order back in January here it is March i still haven't received my items
Dear Reniece , We regret about this situation. We regret to hear that you have not received your order yet. For your issue of the order Zp19***21： Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us ? Thanks for your understanding. Best regards， Rosegal Customer Service
Honestly I have waited for nearly three months, I received the leggings to my outfit (that I bought together) and now am being told the tunic may not be restocked! What! So, they sold me something they did not even have in stock. Assistant is now encouraging me to accept another style, that will NOT coordinate with the leggings I already received. To bad it is not an American Company or I would sue them for bait and switch. Sad for them, if I do not receive my original item they will lose my business, which would have amounted to about 1k or more a year.
Dear Candice Harris, Thank you for your comment. At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page. The total time it will take to receive your order will be the processing time plus the shipping time. We have contacted you via our Support Center. Please reply to us there. Best regards， Rosegal Customer Service Team
This was a really bad online shopping experience! I ordered a kids camera in November, it turn out that the shipping would take 20-30 business days, however the camera was never delivered. Magically it had been returned to Rosegal’s warehouse within 1-2 days. I guess it never left the building. Rosegal support gave me 2 options: #1 order a new camera and still pay the shipping costs for the one that was never delivered. #2 get a refund on my credit card and still pay the shipping cost. I ofcourse chose the refund and still wonder if this is a skam site... think twice before you place your order here.
Dear Louis2013, Thank you for taking the time to write a review. We sincerely apologize for any inconvenience. We are extremely sorry to hear that you that your package was unsuccessful and your item was sent back to us. This is a delivery error that is unfortunately beyond our control. Please understand that in such case we can only compensate you partially as shipping fees are charged by the shipping agents. We will try our best to help you. Could you please provide the valid order number for us？ Thanks for your understanding. Many thanks， Rosegal Customer Service
I came to share my experience with rosegal, I made good purchases at the end of the year 2018, several finds. I made the joy of my son with some toys and also got beautiful bikinis to enjoy the summer of Bahia. The pieces are of quality, I got it with beautiful prices and good discount coupons.
Dear Jeane, Thank you for taking the time to write your review. We at Rosegal really appreciate this. Best Regards, Rosegal Customer Service Team
I have made a couple of purchases with Rosegal and have found the website easy to navigate. They have lots of styles to choose from. The shipping is very reasonable in the time frame, with it being free shipping every time I have ordered. Every item I have bought I have had someone comment on how nice the item is.
Dear Lisa, We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you. We look forward to seeing you at Rosegal.com again soon. Many thanks, Rosegal Customer Service Team
I'll never order from here again. The items I ordered was way to big, sizing on this site off..I've been trying to return them for the last 2 weeks.Its taking the support team to long too get back to me.. This is a bad look for Rosegal. com
Dear Kaliha, Thanks for your review. We apologize for your situation. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size. We are so sorry to hear that you have the size issue. May I have your order number？ We will try our best to help you. Looking forward to your reply. Many thanks， Rosegal Customer Service
Rosegal has a strong customer service focus, with regular sales, discounts, and promotions. They have a wide selection of clothing at very affordable prices, its easy to find many interesting pieces to pick ranging in many styles, and the quality so far has been pretty good considering the price. Overall they have been much better in delivery times than other overseas sellers. But they do offer tracking & will let you know if there are any delays and try to keep you updated on your order."
Made an order for £161 of clothes(10 items). Have received a request for a further payment of £63 for Customs and VAT payment. I am irritated that there is no information on Rosegal site that this will be payable, and that it would come to over 40% of the original cost of the order. I feel obliged to make this payment as DHL have made the payment initially and I will not receive the goods if they are not repaid. I could cancel the whole order but Rosegal have already taken the £161 payment and I am aware of the problems with getting payment returned. Has made me wary of ever ordering again.
Dear Customer, Thank you for your comment. We apologize for your case. About Tax： Please check the link https://www.rosegal.com/tax/. It depends on the specific country that is receiving the shipped goods. Tax is a very complex issue, and varies from one country to another. For your issue，we have sent the message to help you to solve this issue and please kindly reply us. Thanks for your patience and understanding. Rosegal Customer Service
Thought their clothes were really cute and resonably priced so i ordered 2 tops for work. I usually get a large, but ordered x large. Took 3 weeks to get my order. Noticed that the fabric was very thin and when I tried them on they were too tight to be office appropriate. There was no invoice or a return label in the package like I usually get. Tried the 1 800 number and it wasn't a working number. Called the other one and talked to someone said they'd send an e mail with directions. Never received it. Got on the support site and opened a ticket. They kept asking for pictures or a video of the problem ?? Took 6 e mails and about a week to finally get a shipping label to return label. Then about 10 days to get a refund to my credit card. I have ordered from other reputable companies and never had such a hassle. I have unsubscribed from their e mails and will never order again.
Dear Denise , Thanks for your review. We apologize for any inconvenience. The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons. All of our Rosegal clothing items must meet our quality checks before shipment. We regret to hear that you have the quality issue. We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size. Please tell us your order number so that we can offer the proper solution. We are awaiting your reply. Best regards， Rosegal Customer Service
Maybe the shipments take a while to get to Spain, but sometimes there are very geeky offers for little money ... happy to wait to receive them: D
I placed an order a couple of weeks before Christmas hoping my order will arrive within 10days. It has been over a month and my order is still processing. From one of the responses I got from Rosegal, they stated that the order size was not availablr. However, at the time of order, there was no indication that my item / size was out of stock or anything. Save yourself the stress and anxiety. Do not shop here. Update: I got a refund of my product and was given a coupon of $10
Dear Pappy, Thank you for taking the time to write a review. We apologize for this case. We are attempting to prepare your order for you as soon as possible. However, please be aware that our warehouse is currently seeing an increase in incoming shipments due to the holidays season coming, that might slow down the outgoing process of your order. Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us ? Looking forward to hearing from you. Best regards， Rosegal Customer Service
7 EMAILS LATER I AM STILL TRYING TO JUST COMPLETE AND EXCHANGE. I followed their instructions. I ordered per their size and measurements, 7 shirts ordered, 2 fit perfect 4 were a little to small and 1 was just all wrong in sizing. I just want to exchange them and they give you a small window of time to do this. I can't get anyone to help me with this. I get told i have to pay for shipping on something that is not my fault. T18122502289 is my ticket number and I keep telling you all i want to is to exchange them but I can't get anyone to send me the label. I followed your rules why won't you do your part? UPDATE, When you get a person they are really nice and seem helpful, it is just getting to that person. I truly love the clothes, and the 2 items that did fit are beautiful and I am hopeful when the exchange is completed that I will be just as happy. Thank you for helping me to get the items exchanged and this situation taken care of.
Dear Sherri, We apologize for your situation. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size. We are so sorry to hear that you have been experiencing sizing issues. Please tell us your order number so that we can offer the proper solution. We are awaiting your reply. Many thanks， Rosegal Customer Service
It looks as if you either get a great outcome or an disaster. I must say my 2 items arrived with a couple of weeks and were very nice indeed. It would seem that you take a risk when you order but if it goes well then you will be very satisfied.
I ordered some stuff from Rosegal and was pretty happy with them except I only got part of my order 9622205110 is my reference number and I am still waiting for 3 items
Clothes are cheap and not as described, or shown. First time ordering and the last. The size charts are way off. One of the items I ordered showed a ribbion tie up on the shirt,it came lose in the packaging and with no way to actually lace it up the shirt.Not worth returning, considering the comments made by others. A jacket ordered showed a more fleece like material on the out side and yet what I got was a rain coat at best. Another top I got was way smaller than the size chart said, I ordered 2 sizea up, and it the quality was so poor it already is torn after on use. Overall, take the time and go to a thrift store it is probably ten time better.
Dear Erica , Thank you for your review. We apologize for your situation. All of our Rosegal clothing items must meet our quality checks before shipment. We regret to hear that you are not satisfied with the items. We have sent the message for your case and please kindly reply us. We are awaiting your reply. Rosegal Customer Service
Haven't got package yet but there customer services is great they let me know exactly what was taking place and my order is due to arrive on the 4th of Jan and I just ordered on the 20th or 22nd I dont remember but it was last week I'm not mad at that service its coming from China I think that's good quick service thank you will order another after I get it
I ordered a calf-length fur-lined winter coat that buttons up. It has a waistline, and also has a fur lined hood. Let's start with the coat itself. It came in a small flat package. I thought it was something other than my coat until I opened it. Only the hood and collar are fur-lined. The rest of the coat is just a lightweight fabric, that's it! I ordered a size large than it showed I needed, because generally you wear a coat over other clothes and need more room. It was still tight a cross the shoulders and the waist in front is just under your breasts, but the back waist is lower, yet still seems a bit high. The hem is not level. The front of the coat is about 4" longer than the rest. It is tapered and pleated very strangely as well. It looks awful on because of the strange way it is made, how thin the fabric is, the seemingly empire waistline, and the uneven hem, plus the fur lined hood is about 3 times the length it should be, although you could cover your whole head with it and never see where you are going. It is the only furlined part, and is very thin as well. Not at all what was shown or expected. A waste of money and time in waiting for it. I paid for expedited shipping because we were going on a trip. It arrived a month AFTER our trip, but I was still charged for the "overnight delivery" via DHL from Bahrain. Overall this was a bad purchase and I would not recommend this item or Rosegal.
Dear Beth H, Thank you for taking the time to write a review. We apologize for any inconvenience. 1.All of our Rosegal clothing items must meet our quality checks before shipment. We regret to hear that you have the quality issue. 2.We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size. 3.For the taxes issue： Taxes are charged by the local Customs Office and country regulations are beyond our control. It is out of our control. Please kindly send us your correct order number and we will offer the proper solution. Looking forward to your reply. Rosegal Customer Service
Ordered on the 21 Nov for Christmas. It is now 24 December and still nothing has arrived, even though they said that it would be delivered within 1-2 days on the 13th December. Most of my order was for items for Christmas. I am quite disappointed as they have been so good in the past. Order number is Z1811210858084714
Dear Customer, We regret about this situation. We are attempting to prepare your order for you as soon as possible.However, please be aware that our warehouse is currently seeing an increase in incoming shipments due to the holidays season coming, that might slow down the outgoing process of your order. The shipping method you have chosen is not expedite shipping. For your case，we have sent you the proper solutions in the ticket T18***80 and please kindly reply us. Looking forward to your reply. Many thanks， Rosegal Customer Service
共 848 条符合条件的评价
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