At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Rosegal（rosegal.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 848 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-24。
The clothes are cheap for a reason.Quality of material is not great and they always arrive really creased.
Dear Asia, Thank you for your review. All of our Rosegal clothing items must meet our quality checks before shipment. We regret to hear that you have the quality issue. Please tell us your order number so that we can offer the proper solution. We are awaiting your reply. Rosegal Customer Service
Item ordered on the 22nd November as a gift for last week. The order wasnt actually shipped until the 1st December. Still not arrived, had to order something else. Ongoing discussions with customer services. May update the review upon resolution. *update 02/01/19 - item still not arrived, however have now resolved with customer services. Increased from 1 to 3 stars for their prompt assistance but still disappointed not to have received the item.
Dear Josh, Thank you for your feedback. We sincerely apologize for your situation. We regret to hear that your order was delayed due to the stock issue. We have sent your order to you and it is on the way to you now. The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons. For your case，please kindly reply us in the ticket T18***10. Thanks for your understanding. Many thanks， Rosegal Customer Service
I ordered 2 Christmas shirts which were very cute and just as on the site. The problem is that the fabric immediately began pilling and is covered in fuzz. Washing made it worse. They are cheap for a reason. I'll toss them out after the holidays and wish I did not have to.
Dear Cynthia, Thank you for your review. We apologize for any inconvenience. Rosegal clothing items must meet our quality checks before shipment. We regret to hear that you have the quality issue. We will send you the message to you and please kindly reply us. Looking forward to your reply. Best regards， Rosegal Customer Service
I was so looking forward to ordering the beautiful cloths shown on their site. I tried, tried and tried again to get items in the correct sizes with absolutely no luck. Their size charts are way, way off. I ordered pants, they came way to big, I sent them back and ordered a lot smaller size as per their chart, still way to big. I ordered their tops in a larger size than what was stated because I was told they come in small. It was still way to small. There was no way I could win as per their size chart. "I am giving up in ordering the clothing." and giving these ones away. Returns are a headache and a huge hassle. I received two different makes of carpets from them and they are cheap foam things. I hope the other two are better quality. So that is the end of me ordering clothing on line.
Dear Rose, Thank you for your comment. We apologize for your case. Rosegal provides a size chart on all our item pages to help our customers choose the correct size. We regret to hear that you still have the quality issue. All of our clothing items must meet our quality checks before shipment. We regret to hear that you are not satisfied with the items. Please tell us your order number so that we can give the proper solutions for your case. We are awaiting your reply. Best regards， Rosegal Customer Service
I ordered six items and three were too small and not a good fit. I have sent six requests for an address to return them. I STILL have not been told an address. Does anyone have a return address for them?
Dear Joanne, Thanks for your review. We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size. Please tell us your order number so that we can offer the proper solution. Looking forward to your reply. Many thanks， Rosegal Customer Service
If you are ordering for a certain date, don’t order. I placed an order for Christmas pillow covers on Nov 27th, according to the tracking, they still haven’t left China. I see no way that they will be here before Christmas. I have never had an order take more than 2 weeks to arrive from any other place I have ordered. Hopefully they will arrive before next Christmas.
Dear Dana, Thank you for your review. We apologize for any inconvenience. The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons. Please tell us your order number so that we can check the delivery information for you. Looking forward to your reply. Best regards， Rosegal Customer Service
I ordered some items it came but it's to small I needed and address to return the items I can't get one from support it's annoying the should be at hand why is all the goin round
Dear Tank up, We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size. We offer a comprehensive 30 Day Returns guarantee Please check on https://www.rosegal.com/warranty-return/. Items that can be returned/refunded or exchanged within 30 days of receiving. Please submit a ticket in our Support Center, our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address. Would you mind messaging us your VALID order number? Please contact us via [email protected], we will reply to you within 24 hours. Best regards Rosegal Customer Service Team
I ordered a dress, the shipping time about a month but then again it's coming to US from Hong Kong so I get it and no complaints... However my dress was too small, shoulda ordered 2 sizes up, one of the shoulder straps was damaged also didn't droop over shoulders like picture. The bust was not like the picture on website, similar but different. Waiting on my other dress to show.. so we'll see how that one looks..
Dear Monica, Thanks for your comment. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size. We are so sorry to hear that you have been experiencing sizing issues. Please tell us your order number so that we can offer the proper solution. Looking forward to hearing from you. Many thanks， Rosegal Customer Service
Only received part of my order and you can’t call them to check status. I did their instant messenger and they were no help. They said the rest of my order would ship within 5 days. Still no resolution. They also don’t recognize the free gift I should have received. Next step is to dispute charge on my credit card. Poor customer service.
Dear Ken, Thanks for your reply. We apologize for any inconvenience. We always do our best to help our customers and we work very hard to satisfy our customer. We will improve our service in the near future. The order was delayed due to the stock issue. Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day. We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30. Please do not believe any other phone numbers claiming to be Rosegal, and hang up immediately if you suspect something is wrong. We will never ask our customers for credit card details over the phone. If you have any queries regarding this please contact our Support Center. May I have your order number？ We will try our best to help you. We look forward to hearing from you soon. Rosegal Customer Service Team
At first, the item I ordered was going to be delayed in shipping, and then it was out of stock. Rosegal sent me emails to update me on this. At first, the choices given to me were to wait until it came back into stock, or to choose another item to purchase. I asked for a refund on my Paypal account and it was refunded within the week. I cannot comment on the quality of merchandise, but I thought that the service was good and worth going back and checking out the products again.
I ordered a MEDIUM Christmas dress for a Christmas luncheon we host at work. I ordered it the 19th of November and received it on the 7th of December. They sent me an EXTRA LARGE in no time to return or refund.
Dear Michelle, Thanks for your feedback. We apologize for any inconvenience. The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons. It is really out of our control. Please provide the order number for us. Thanks for your patience and understanding！ Rosegal Customer Service
Hello. I've bought a giant panda on Sunday night. I've taken the option "expedited shipping", the number of the order is "ZP1812021757130918". But I don't have much informations since Sunday night? Can you tell me more about the processing time, and when I'll receive my product? It's the birthday of my friend next week and I'd like to have my product before. So it's really important for me to receive my product at time. Thanks for your attention,
Dear Yannis, Thank you for your comment. We apologize for your case. The order was delayed due to the stock issue . We will try our best to help you. We have given the reply in the ticket T181***64 and please kindly reply us. Thanks for your understanding. Yours sincerely, Rosegal Customer Service
I brought several items from them: dresses, pants, tops and a bathing suit. There was no problem the items looked better than I expected from the pictures and the description of the items. People what do you expect from the prices? Bloomingdales and Nordstrom quality? I had baractric surgery and lost over 150lbs came down 9 dress sizes. Being able try different styles and colors I never wore before at an inexpensive price was great. I received my items and tracking fine. It was a little slow, but I work in transportation, so I know how custom work. For everyday going to work or weekends or light function; some items I brought you can't tell how much I paid and the fabric was ok. Consider the resource before shopping. I will continue to buy if I see somethings I can use for my purpose
I love their clothing designs and there are a ton of options! The material is a little cheap though. Otherwise I love it!
At this time very weary about them. All products ordered seem take forever for them to ship. Unable to track your orders. They give a tracking number and the site to track but it doesn’t work. Sent several emails to the site and no responses. I’m starting to wonder if I have been scammed.
Dear Sharon, We regret about this situation. We always do our best to help our customers and we work very hard to satisfy our customer. Would you please tell us where you have contacted us before? Please note that we are a proper registered company that has been around since 2007. We Rosegal are certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. Could you please tell us your order number？ We will try our best to help you. Looking forward to your reply. Best regards， Rosegal Customer Service
the items are 9/10 but some items are way to expensive
First time ordered with this company and will do so again. I did an order for a client and she was very pleased with items received. The shipping out was quick and received items quicker than expected. My only issue was the receiving 2 different packages for just 3 items.
First order from Rosegal and was skeptical to say the least - any comms I'd had didn't spell my name right, had notification saying cart about to expire but it's all still there, plus reading all the reviews I didn't have much hope but thought I'd give it a shot as the stock looked good for plus size women. Good points are it arrived a day earlier than specified, and there was no import tax to pay, top actually fits ok, negative points are it is missing the one thing detailed in the picture which is the ribbon/tie going up the back - so it's just holes and cannot be worn. Makes no sense as to why they would package and send these tops without a key accessory. Have raised a ticket and will see what happens but not too impressed. Item number was 275100008 described as Plus Size Color Block Lace Up Top. Lace up aint there, overall not a great first experience and not sure if I will order again to be honest, especially due to the comms being so missmatched and addressing my name incorrectly etc, very unprofessional and looks pretty dodgy.
Dear Alicia, We are sorry to hear that you are having issues with your order. All of our Rosegal clothing items must meet our strict checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number? Rosegal Customer Service Team
I am happy to shop rosegal.but my order is not delivred 11-7-18.no pblm.I want to change odr.I ordr 3 jkts blk clr.in excitement.prodts luking gud.I have no solution to chng.odr seeing only item pic seeing.no cancel optn,no return or replcment optn.is not gud.he says in term&con. Return respbilty is u r. U arrange courier to retrn. U giving retrn charges.&no refund u r shipping chrgs.it's policy is not good.so I think not accepting the product.I ordrd cod.
Dear Arun, Thanks for your comment. We sincerely apologize for this situation. Stock and availability shown on our site is for your reference only. While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand. For your order（COD），we have contacted our related staff to cancel it for you. We also sent the message to you. Please kindly reply us. We are awaiting your reply. Rosegal Customer Service
I ordered a wig for myself and I was trying to track it and it won't work. When I try to track it, it only says "Shipped Out" and i'm very confused. They should let you track your items step by step. Please contact me Rosegal. I ordered this about 1 week should and I got 3-7 day shipping!!
Dear Max, Thank you for taking your time to write your review. We regret to hear that you have not received your order. The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons. For international shipments it is common for the tracking information to update only once the package is in the destination country. Could you please provide the order number for us？ Once we receive your information，we will do our best to help you. Thanks for your patience and understanding！ Best regards， Rosegal Customer Service
共 848 条符合条件的评价
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