At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
I ordered 3 tops on rosegal because they all looked absolutely gorgeous on the website. I ordered what should be a size 20 - NO WAY. The sizes are really small, at least one size smaller and possibly 2. The material is really thin and the sewing of the tops is really bad quality. One of the sleeves on my blouse is sewn so much tighter than the other that I cannot get my arm in it!! Worse still I cannot return anything unless it is faulty, so I spent £44 and I cannot wear ANY of the tops I purchased. It appears the clothes are NOT from the US (I am in the UK) but from China. I am so disappointed as one of the tops was for a wedding. I am going to look into the fact that I cannot return them, because the sizing is wrong. Steer clear of this site UPDATE - I still cannot use the clothes, but at least Rosegal has given me a full refund, so I updated review from 1 star to 3 for good customer service!
Rosegal 回复2018-06-18
Dear Pauline Badams,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We provide a clear and easy to use size chart below our item description on all product pages to help our customers when choosing their size.
We have 30 days warranty. Please check on https://www.rosegal.com/warranty-return/.
We will allow a return to our warehouse for a refund and/or an exchange.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Rosegal Customer Service Team
I bought $400 worth of clothes and jewelry from rosegal. I expected the clothes to look like they did in the pictures posted up but to my surprise the dresses were shapeless. The quality of the dresses were not good at all. I've ordered from rosegal before and was very satisfied with their merchandise but I dont know what happened this time. The only thing I can give them is that my shipment arrived so quickly, in like 3 days.
Rosegal 回复2018-06-15
Dear princesslisa azuike,
Thank you for taking the time to write a review.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
We strive to give our customers the best quality clothing at the lowest prices.
We also offer a comprehensive 30 Day Returns guarantee
Please check on https://www.rosegal.com/warranty-return/.
We have looked at your case and have sent you a ticket via our Support Center. Please login to your account to check it and reply to us.
Rosegal Customer Service Team
Very bad experiences!!!!!! Will never order from them again! Sizes and quality are not good at all. I ordered a purse and threw it away it was a piece of junk!!
Rosegal 回复2018-06-13
Dear Sue Smith,
Thank you for your review.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
If you have contacted us via [email protected], we will reply to you within 24 hours.
Rosegal Customer Service Team
On June 5th I ordered 4 items and paid for them right away. The descriptions said that all of the items were stock and would ship within 3 days. It is now June 12th and it still says that the order is still being processed. I paid for expedited shipping with the insurance. When I contacted them they said that the items were out of stock.
Why have the ship within 3 days on the item description then!
Very disappointed.
Rosegal 回复2018-06-14
Dear Kirsten Wagner,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please check more on https://www.rosegal.com/shipping/
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
It would be nice if you could actually contact this site with a question. I’ve tried calling the support number listed and the live chat with no success. I can’t log into my account even after changing my password. I am reaching out to speak with someone as I am missing a shirt from my order. It says it shipped with about 3/4 other items and it is not there. I would like to speak with someone so I can discuss this, give them my order number as well as the item number so I can finally have it sent to me in the mail as it is already paid for. My order has been paid in full so I would like the shirt shipped. If someone can guide me so I could please speak with someone it would be greatly appreciated.
Rosegal 回复2018-06-07
Dear Kim Rego Polumbo,
We regret any inconvenience or frustration that your experience has caused you.
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
Please call us at the service time as below next time.
1-888-320-8188（For US Customers）
Please call us during our office hours: 6:30-8:30 and 18:30-23:00 American EST.
001-888-320-8188（For Other Customers）
For all other customers, please note that our phonelines are available from 7:30 to 21:30 (GMT+8).
In some cases we will ship out the items seperate packages to make it easier for shipping.
For the rest item, we have shipped out on date May 27th.
It's in normal transit now.
We have checked your case and have sent you a message via our ticket system.
If you have contacted us via [email protected], we will reply to you within 24 hours.
Many thanks,
Rosegal Customer Service Team
I avoid buying cheap clothes, but sometimes I have my moments, of course after that I regret. Always prefer to spend more money and to wear the product with pleasure. Unfortunately this is not the case here. Everything is good on the picture until you put it on.
Rosegal 回复2018-05-31
Dear Lidiya,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Rosegal Customer Service Team
There are several overseas sites that offer very attractive women's clothing at substantial discounts. I have ordered from 4 of them with Rosegal being one.
I placed an order with Rosegal and another site on May 11th. I received my items roughly a week later by DHL from Rosegal (still waiting for the other order). I was thrilled with not only the speed of shipment but the clothes are very attractive and resemble what is on the site. It is important to read the size chart provided. I placed a new order this week and it is expected in 2 days. As for the other 3 sites? I'm still waiting.
I love Rosegal and will continue to order from them. The only negative is that they do not offer pants that can be worn in an office environment. But everything else is awesome.
Rosegal has so many cute things and I love finding new gems. I have ordered a couple of things that definitely didn't meet expectations but most of the items I have purchased have been surprisingly awesome. The dress I purchased recently is a thick material and fits great! I am wearing it to my sister's wedding!
After I posted my last review, rosegal reached out to me to reconcile my issue. The support team was very helpful and they resolve my issue in a timely fashion. I we'll continue to shop at rosegal because I love the clothes and they fit very nicely, and it makes it easy for a plus size woman to find what they need and like at the same time. Thank you Rosegal for reaching back out to me and resolving my issue...
Won’t order anything again. Got the swimsuit top is cute but strap is not sewed right on the right side of top.
Rosegal 回复2018-05-15
Dear Debbie White,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
They have the worst customer service when you tried to chat with them they don't respond they just disconnect the chat. The number that they have online is not a real number it won't even ring it just hangs up. When you email them, they don't respond or get back in contact with you. This is a misfortune and a shame to treat paying customers this way... the worst customer service ever they need to do better.
Rosegal 回复2018-05-14
Dear Angie,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We have sent you five messages, however we haven't got your reply.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to hearing from you soon,
Rosegal Customer Service Team
I was surprised that the shipping did not take as long as expected, there thankfully weren't any custom charges and the quality was as expected. It is cheap material, hence the price but comparable to H&M or Old Navy! The spandex on the distressed leggings I purchased had no support and it was thin but I was still able to make it work. The Queen of the World tshirt with the rose on the front was as expected, definitely size up on that shirt, the rose is vibrant and the shirt does look as cool as it does in the picture. Do be aware that the rose applique lifts a bit for the 3d effect but thankfully does not flop over awkwardly. It was by far my favorite item out of the handful I ordered. I ordered a gray tshirt with a lace racer back, I had to order a size up for their tshirts and after it was washed it started to pillow slightly. No surprise there either! I will be washing it in gentle cycle moving forward. I also ordered a shiny rayon top with slits in the front and sleeve. Unfortunately I did not realize it was the shiny type of polyster with spandex material but it is what it is. I will say that shirt was true to size, I ordered a 1x in that shirt and a 18 in the cotton tshirt as I wanted a looser fit, although the 16 also fit but fitted. My advice is clearly to pay attention to the material specifications when provided and size up just to be on the safe side, as returning is likely virtually impossible although I didn't even bother attempting to return the tacky shiny polyester top! Having said all of that, I'd say I am still likely to order again from this company. Good Luck!
I have been calling the numbers you posted with no answer. These bathing suits are so not true to size one is too small and the other is way to big. Need an address to return. Have an order #Z1803281131202785. There was no paper work came with the order. I have tracking numbers on the packages. Would like to send them back as soon as possible and have my money posted back onto my credit card. Thank you Sharon Sharp
Rosegal 回复2018-04-13
Dear Sharon ,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
i Bought 4 items on March 7th, when I read the policy for how long it takes with flat rate shipping, it showed that it can take anywhere between 7-25 business days. It’s now April 4th and I still have not received my items. I’ve spent $50.00 on four items. This is very upsetting to me.
Rosegal 回复2018-04-08
Dear Kawekiu ,
We are sorry to hear you haven't received your items yet.
However according to the shipping website the package has been delivered.
We kindly suggest you checking in your local post office first or your neighbors in case they receive it.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Hello ! I'll buy here again. Quality is good, and prices are low. The goods correspond to the description and foto too. Only the parcel....hm..I waited for 1 month. But I understand that rosegal are not to blame. This is how post office works.
Rosegal 回复2018-03-29
Dear Kokos15,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
Ordered items for a fancy dress outfit, arrived in time but were of poor quality - trousers didn't survive the evening (came apart at the seams) and had to change after a couple of hours.
Also, I've since had Duty and Tax charges as items were being delivered from Asia. These have increased the cost of the outfit by 50%, so beware!
Rosegal 回复2018-03-28
Dear Sean,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
For the customs issue, please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
Please kindly send us your correct order number and we will offer the proper solution.
Best regards,
Rosegal Customer Service Team
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