At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
I like rosegal it have a very variety of plus size clothing. Not like other sites that does not have great clothing. The quality is not bad, u just have to check very careful the image bec obviously have a different style of clothing. And of course u can't expect that the clothes will be look in ur body same like the model. For me all the clothes I bought already are great. Thanks.
Rosegal 回复2018-03-28
Dear Customer,
Thank you for sharing your experience with us.
Many thanks,
Rosegal Customer Service Team
Bought a Bikini and wasn't too happy with it. The colour wasn't as shown on the pictures and it just didn't fit. When I tried to write a review on the website and checked days later, if it had been published, I coulnd't find it anywhere. Basically don't trust the reviews on their website as they only seem to publish the good ones.
I placed an order at Rose Gal on Dec 15th 2017, probably the busiest time of the year for online purchase. I didn't receive the package as Rose Gal predicted, I contacted Rose Gal and was told with an extended waiting due date because it was the high peak season. I was not happy with it but understood the reason. By the end of that waiting period I still didn't receive the package, I contacted Rose Gal and got refund very easily.
This story didn't have a good start but it ended in a way that I feel respected and valued, so I still think Rose Gal is trust-worthy and a good choice for online order.
Rosegal 回复2018-03-28
Dear Customer,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I ordered from RoseGal December 29 and received my items about 2 weeks later on January 12, they shipped out January 2 so the order was processed through fairly quickly. The estimate they give you is 8-15 business days. The reason sites like this can offer relatively low prices and free shipping is typically because they use a cheaper, slower method of shipment, so be prepared to wait. I was. They provided tracking numbers so I always knew where my items were. At one point I had added 2 of an item to my order and checked out but I realized my mistake quickly and I contacted them and they quickly cancelled my order with no fuss. They also have a feature that allows you to add everything in a previous order back to your cart so it wasn't a hassle getting everything I wanted back in my cart. They also will send emails when your order has shipped which includes your tracking number. The items were decent quality. Not flimsy or cheap feeling like items you might get on an app like wish. They all fit me, but were a bit big but this order was to check out the quality and sizing of the items and aside from a few unclipped threads they looked and felt good. I got 10 items for around $150 so the prices are quite reasonable. They have more unique pieces than many American sites offer so if you're in the market for something a little different check it out.
Rosegal 回复2018-03-28
Dear Caryn ,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Im Moussa Rabbaj From morocco
My nstagram is ( @moussa_rj ) you can see what brand is good
The products arrive every time you request
speed reply in messages
You can contact them at any time. You will receive the answer to your question
Each product has its own quality sure
Fast and Guaranteed Shipping every one about his order
The officials are good at the treatment
I have more than 3 orders in rosegal
Personally I was a great experience with rosegal
Rosegal 回复2018-03-28
Dear Moussa,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
This is actually an update on a two-star review that I left yesterday. I have to say that I am impressed with the prompt reply that I got from Rosegal as they explained to me about the issue I was having. Just a confusion with the invoice. They were also kind enough to offer me extra points on my account (although I don't have an account with them). I will definitely consider shopping with them again!
Rosegal 回复2018-03-28
Dear Debbie,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
Communication is terrible. First I was notified that my order was on its way. Then I was notified that I got a credit of $2.41. It didn't say WHY. Next, I got notified that my 'item' (I ordered 3 items) was no longer available and that the vendor would credit me. I guess that's why I got the credit? The only thing is, the one item that I didn't receive cost me $3.01. After emailing them back and forth to figure out what was going on, I just gave up as they weren't understanding what I was asking. Not worth bickering over 60 cents, LOL. I was, however, satisfied with what I DID receive.
Rosegal 回复2018-03-14
Dear Debbie ,
Thank you for your review.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
About the item cost, please note that the used discount are not refundable. We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I ordered Christmas items in the middle of November. Half my order was shipping from a city in California only about 30 minutes away from my house. It took over two weeks for that package to get to me, I was watching the tracking site and it was just sitting at the delivery place for two weeks. The other half of my order was coming from some other country and didn’t come until end of January. The items I got were low quality, one of them was a Christmas printed pillow case and the design was stretched so it was a little distorted, it looked like the design in windows Paint program. Horrible, complete waste of money, I will never order from them again.
Edit: customer service found my review and refunded my order so I am somewhat satisfied now but I still won’t be ordering from them again, quality of items is too poor.
Rosegal 回复2018-03-13
Dear Jennifer ,
Thank you for your review.
The order was split due to the stock issues. All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Ordered 3 dresses. Took a little while to come but it was free shipping so can't complain. Their clothes definitely run small because I ordered two sizes larger than I needed (bc read reviews) and they fit great. Quality of material is on the lower side but should be expected for such a low price. Still looks great. The problem I had was one dress was missing the belt. Emailed customer service, they were fast to respond but with a poor first solution. After a few emails back and forth I still ended up with no belt and only $18 back for a dress that cost $22 and told to donate the dress instead of sending back. I have very mixed feelings bc I liked what I received but don't understand why I three was a need to haggle for my return. On the fence about ordering again, if I do let's hope everything shows up correct.
Rosegal 回复2018-03-11
Dear Kate ,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers and Rosegal provides a size chart on all our item pages to help our customers choose the correct size. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I order from this site very often. I feel very well. I love their sweaters and their blouses.
The quality is amazing and the fabric is perfect even after washing.I also bought some home pieces.
I recommended it to many of my friends and they were enthusiastic.
The pack arrived me after 3 weeks, here in Italy.
The payment is safe and I did not pay the customs
Rosegal 回复2018-03-28
Dear Lucia,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
After posting this review the support group contacted me immediately and was very sincere about fixing the problem that i had without asking they refunded my order which was very nice I wasnt expecting or looking for that but they were determined to make it right. I am going to give them another shot because I can tell that they care about the items they send out and want for the customers to be satisfied. Thanks rosegal!
I got 2 items from them it does take a little to get delivered but that wasnt the problem one of the items was a grey and pink throwover which i love but I also ordered a white dress that was made very poorly the stitching around the neck line was already coming off when I opened the package and it felt more like a Halloween costume then an actually dress the material was really weird i deff will not ever wear that but I do love the other item I ordered won't order from them again though only because I don't know if I'm to get a good or bad item.
Rosegal 回复2018-03-06
Dear Jessica,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Good service - everything was as ordered, i was informed on the page, that items would arrive seperately, and one of them would not be arriving before I went on holiday. -I ordered 3 tankinis :) But everything arrived smoothly in 2 portions, and the items where indeed as pictured. Quality was as could be exprected - You get what You pay for. Items have now been well used, and washed, and still look great. I will probably shop there again.
Rosegal 回复2018-03-28
Dear Pia,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
In the order number ZP1711021709268548, i ordered a cable travel bag and a plug for the phone(to charge it). It was arriving late and tge sended another one. The second on time, and no problem with them. Everything ok, I recoment them.
Rosegal 回复2018-03-28
Dear Javier ,
Thank you for sharing your experience with us.
We appreciate your support.
Hope to see you again at Rosegal.com soon.
Many thanks,
Rosegal Customer Service Team
trust rosegal. Rose gal quickly responded to my issue and are resolving my issue.. Great service and products
Loved the look of a shirt I ordered and it came today.. Nice shirt.. BUT:
I normally wear large but ordered xl.. Their website indicates the measurements were my correct size.. At least 2 sizes too small when it arrived.. Can't trust this company to get it right.. Too bad..
Rosegal 回复2018-03-04
Dear Bill ,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered nice pair of boots from Rosegal. It was my first experience and overall I was pleased. The boots were very nice and I got a great deal for the price too.
Rosegal 回复2018-03-28
Dear Adam,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
Neat site with lots of products to choose from. Shipping is timely. Customer Service is very helpful. Just watch the sizes - there are charts and other info to help you with this.
Rosegal 回复2018-03-28
Dear Jodie,
Thank you for your positive comments.
We are look forward to seeing you on Rosegal.com again soon.
Best Regards,
Rosegal Customer Service Team
Great first time ordering experience!
I ordered a cute pair of boots during the Cyber Monday sale and they arrived as described. Very positive experience overall and I'll order from Rosegal again.
Rosegal 回复2018-03-28
Dear LadyCan,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Rosegal.com again soon.
We appreciate your support.
Rosegal Customer Service Team
My experience with this store is really good, the products are really nice and the price too, I'm really happy with what I bought. I recommend the website, if you have any problem with your order you can always count with the customer service they're really nice and will help you.
Rosegal 回复2018-03-28
Dear Yamila,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I am pleased with Rosegal. Good quality and the best part is the have my size which is rare for plus size clothing. Reasonably price which is helpful.
Rosegal 回复2018-03-28
Dear Rebekah,
Thank you for your positive comments.
We are look forward to seeing you on Rosegal.com again soon.
Best Regards,
Rosegal Customer Service Team
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