At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Rosegal（rosegal.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 848 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-24。
The clothes are nice & do fit well however it is important to check sizes & resize sizes from ovserseas to US are smaller. I did have to contact customer support on a couple issues regarding length of time a package arrived but I did receive a quick response & was able to get it resolved fairly quickly. If you are looking for a different look on a budget & can wait for a month for shipping, I recommend this site.
Super low quality clothes, very difficult returns policy, long delivery times, very variable sizes (bought 2 dresses exact same measurements, one was a size too small and the other was 2 sizes too big) and terrible customer service. Will not bother with them again
Dear Lisa， Thank you for your review. For the quality issue: All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction. For the size issue: Please note that ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size. Kindly see here for details about our warranty and returns : https://www.rosegal.com/warranty-return/ Could you please send us your correct order number? We will try our best to solve you issue. We look forward to your reply. Best regards ROSEGAL Customer Service
I ordered two items on November 19th 2019, paid for expedited shipping and for insurance. We had a Christmas party on December 7th and we had to come dressed as our favorite Christmas character. My husband's Santa pullover arrived late, but in time for the party. By 12/03/19, my Mrs. Santa dress still had not arrived. I tried contacting RoseGal, but you can't get a live person. I tried putting in a support ticket, but each time I filled out the claim, it would not allow me to enter in the Order #, so I could never get to Support. I was finally able to reach someone via Messenger. My dress was on back-order and it would not dispatch until 12/06/19, therefore it would not arrive in time for our Christmas party the next day. By this time, they were out of pretty much all Christmas costumes and nothing else to choose from. I asked for the expedited shipping and insurance money back and for a refund. They said they could not give me the extra money I paid for expedited shipping, nor could they provide me with the insurance money back even though they did not deliver my dress. They never sent me an email letting me know my dress was on back-order. Now I have to go to Amazon and pay extra to have a dress shipped in time for the Christmas party on 12/07.
Dear Nicole ， Thank you for your feedback. We are sorry for the stock issue. While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand. We will aim at improving this in the near future. Our team has reviewed your case and sent you a message in the ticket. Could you please kindly reply us? Awaiting for your reply. Best regards ROSEGAL Customer Service
I ordered 3 items only 2 arrived . Have contacted twice and they say they awaiting a new delivery in 3 days . Over a week later they still awaiting delivery in 3 days
Dear Cheryl , Thank you for your comment. We apologize for any inconvenience caused. While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand. We will aim at improving this in the near future. Could you please send us your order number? We will then check it for you and offer you a solution. Best regards ROSEGAL Customer Service
**I have updated this review as since I gave 1 star their customer services has been amazing.**They don't tell you that you'll get charged import charges. I used these once and didn't get charged. This time my parcel only cost £46 and now I'm being billed £41.69p for import costs. Their customer services didn't originally contacted me back but they since have and did state that it is buyers responsibility for import costs but will refund this for me as a one off. I stated that no where when you purchase items does it states this. No email contains it until u get the shipping email AFTER you've paid and received the payment confirmation email. This warning should be visible at checkout. As I can't afford expensive charges like this I won't use them again but this is a shame as the clothes are lovely.
Dear Marnie, Thank you for your feedback. We are sorry that you have had local customs and tax issues. Please kindly refer to our policy on tax here: https://www.rosegal.com/tax/ Please kindly send us your correct order number. We will review your case and offer you a solution. Awaiting for your reply. Best regards ROSEGAL Customer Service
I had previously ordered from Rosegal several years ago and had a positive experience, but I just went through a horrible experience with them. I placed an order on 11/17/19 for 6 items. Within a couple days, I received a package containing all incorrect items. I contacted Rosegal to fix the situation and return the items that I received (which I hadn't ordered). They told me that I had to pay the cost to return the incorrect items and they would compensate me afterwards. I have called to cancel my order and request a full refund at this point because it has been so frustrating trying to get my order (which I still haven't received a single item from!!) Update: After another customer service agent stepped in to handle my problem, I finally got almost all of my order. I had to get a total refund, then purchase all of the items again, except for 1 item that was out of stock. It took about 2+ weeks to receive my package, but finally got the items I wanted.
Dear Talia ， Thank you for updating your review. We at ROSEGAL will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you. We look forward to seeing you at ROSEGAL.com again soon. Many thanks, ROSEGAL Customer Service
I ordered 2 items through them. I paid for expedited shipping. The two items were sent separately. One was shipped priority, the other was shipped using cheap, 7-14 day ground shipping. This is after it took 2+ weeks to be dispatched from the warehouse. I asked that my money be refunded for the expedited shipping as they used ground instead. They refused and I had to have PayPal force a partial refund. Do not buy from these guys!
Dear Corie， Thank you for your review. We are sorry things have taken longer than expected. Due to stock availability and warehouse locations, sometimes we have to spill your order and ship it separately . Would you mind giving us your order number? We will do our best to solve your issue. Awaiting for your reply. Best regards ROSEGAL Customer Service
I ordered and paid for two (2) shirts and received one (1). One shirt was supposed to be $26.29 and the other was $21.34, plus $3.99 for shipping. On your site, My credit card was charged $43.44 for ONE SHIRT! No explanation why and no explanation why I didn't receive my second shirt. I have been offered refunds of $4.00, $16.00 and $20.00 which aren't even close to what I paid. Stay away from this company.
Dear Doug， Thank you for your feedback. We regret to hear that you have not received your second item. Our team has reviewed your case and offer you a solution in the ticket. Could you please kindly reply us? Kindly note that we will try our best to resolve your issue. We look forward to your news. Best regards ROSEGAL Customer Service
Ordered 3 items. Received 2. One item says "to be shipped". No update on when it will be shipped. Especially given that i requested Expedited delivery. It's been over 3 weeks. Rating could increase dramatically if i receive my shipment of the back ordered it.
Dear Pamela ， Thank you for your feedback. We are sorry that you have not received some of your items. Due to the high demand, some items may become out of stock between the time you added an item to your cart and the time your order is received. Our team has reviewed your case and sent you a message in the ticket. Could you please kindly reply us? Awaiting for your reply. Best regards ROSEGAL Customer Service
Update, money was refunded for togs and apology seems sincere. Just need to now find togs to replace in 3 weeks 😐 all in all seems like honest mix up I'll try them again in the future and post my experience with that.
Ordered Christmas curtains and it looks nothing like what the picture does . Came earlier then excepted just hoped it looked better .
Dear Jada ， Thank you for your feedback. We are sorry to hear that your item does not meet your expectation. All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction. Our team has reviewed your case and sent you a message in the ticket. Could you please kindly reply us? Awaiting for your reply. Best regards ROSEGAL Customer Service
When I first order from Rosegal, I wasn't sure what size I had to choose. A few days after making my first order, I received part of my order (5 out of 7 pieces), unfortunately they were too big. I wrote customer service and they were able to change the size for the remaining of my order that where not send out yet. Since I choose not to return the clothing, that were too big (would've been to expensif) they offed me some money, I thought their offer was too low so they made a better one. Great customer service. I ordered clothing from various site and I most say that Rosegal's clothing are very well made, great material and good quality. The negative side is that some pieces of clothing that were not in stock when ordering took a longer time to arrive to Canada, but some took only a few days. Also, it's hard to know where the items comes from, some orders I had to pay duties, which I hadn't planned on. I was able to find lots of promo codes for Rosegal on lign, which makes it really worth it.
Worst company for returns. In order to return an item, I was instructed to send it 'certified mail'. That literally would have cost more than the item was worth. There was no packing slip or return instructions in the package. I had to email for return instructions which, in and of itself, was laborious. This company has some fun clothing but it is definitely not worth the hassle because the return process is horrible. Update: after several emails back and forth, I was able to get a refund. But then the company tried to have this review removed claiming I had not ‘had a genuine buying experience’. I sent the documentation to Trustpilot to prove I had but it sure seems like Rosegal was trying to get a negative review removed. Shady and unethical.
Dear Customer， Thank you for your comment. We apologize for any inconvenience. We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here https://www.rosegal.com/warranty-return/. Could you please tell us your order number so we can check this issue for you? We look forward to your reply. Best regards ROSEGAL Customer Service
awful!!! paid extra $10 for fast courier service - only to be told the courier could not find the delivery address (odd given we use Startrack a fair bit at work). Getting run around between Rosegal and courier - looks like i will spend more time and effort recovering the money than is worth the effort (Im sure it is part of their business model). Next time I will just order direct from china, even if the goods dont arriveit will be a smaller cost...
Dear Michael ， Thank you for your feedback. We are sorry to hear this about your package. Our team has reviewed your case and offer you a solution in the ticket. Could you please kindly reply us? We are looking forward to hearing from you. Best regards ROSEGAL Customer Service
Most difficult online retailer I've had to deal with so far. I ordered a pair of togs on the 30th of July (ordered and paid) they were set to arrive on the 5th August they did not(I got given this est date after much hassle) . After waiting VERY PATIENTLY thinking there must be delays I messaged them on the 23rd of October about 12 weeks later asking how long because my tracking details weren't working and I still had yet to receive my item. I went back and fourth going over details to be told that they did not have an address at all to send the package. That firstly doesn't make sense because how would you ship to a country if you had no details plus I don't know how this is possible because I am VERY pedantic about triple checking every details on forms as a part of my OCD and I'm sure this was a mandatory field. I was upset to find I'd been waiting WEEKS and there was an issue and I was not notified. I was told they would sort it and to wait 5 to 7 business days. I waited 8 (my patience with this package is already short) and was told they still have no update. I ordered these togs MONTHS in advance for a particular event I was going to and now I was getting stressed. I asked to be updated as soon as possible, this was 14 days ago. I messaged again today as if like a refund and for a page that typically replies instantly I have got no response. Id just like my money back or a voucher (what I paid) to buy something else to be shipped on time. I usually am pretty patient but seriously almost 4 months with no package and lack of updates to the customer, even a simple sorry its taking so long we are working on it would have sufficed. I'm not impressed at all and don't think I'll be shopping online again despite the seemingly good selection online.
Dear Jazmen ， Thank you for your feedback. We are sincerely sorry to hear this about your package. Would you mind sending us your correct order number? We will then review your case and offer you a solution. Kindly understand that we are more than willing to assist any of our loyal customers. Awaiting for your reply. Best regards ROSEGAL Customer Service
Love the rosegal clothes, ordered a couple cute Halloween shirts. Unfortunately when came delivered, because I'm in canada I was charged an additional $29 duty. This was not mentioned. Said free delivery over $49. Already paid in us dollars and then this on top. Lo e the clothes but cant afford the extra duty.
Horrible....Order on Oct 30 and 31....still no clothes....customer service is just horrific and no supervisor in building...was really told that. I am less money, waiting for my products my advise...RUN AWAY AS FAST AS YOU CAN!!!!
Dear Sandy， Thank you for your feedback. We are sorry things have taken longer than expected. Because it is international logistics, the transportation time will be longer. Could you please send us your correct order number? We will then review your case and offer you a solution. We look forward to your reply. Best regards ROSEGAL Customer Service
Mixed bag. Generally the clothes are too big but occasionally they get too small. So if you're cautious you can get it right. The clothes are all of great quality & pretty much as per the pictures on screen. It's tough to work out what type of material they are made of though. Mostly the fitting problems relate to how stretchy the fabric is. EG I'm a UK size 16-20, just bought some leggings from RoseGal size 14 & they fit like a dream. I find delivery to be really quick 7-10 days, never any bother. Emails sent to this company are responded to within 24hours, they struggle to understand what exactly your problem is but are clearly trying to provide the best service & are always courteous. I really love the styles & colour combinations of these clothes & buy from them regularly.
Most unfortunately, the Holiday items I purchased were on backorder but I wasn't informed of that until after I already paid for them. I decided to wait a bit to see if they would ship in time for Halloween. One item shipped by the 20th and other had not, so I canceled it. I received an email on the 26th saying I would receive the other item somewhere from November 3rd to the 17th. I was extremely disappointed because now I will not have either item I needed for Halloween. I gave a 3 star rating only because the customer service responded quickly and were very polite and apologetic. In the future, I hope the site informs customers when items are on backorder BEFORE they are purchased.
Dear Deanna ， Thank you for your important feedback. We're sorry that stock and availability shown on this site are for your reference only. While we strive to provide the most accurate and timely stock and availability information, information may become out of date and may change between the time you added an item to your cart and the time your order is received. We will forward your report to our relevant department to make some improvements. Would you mind giving us your order number? We will review your case and offer a solution. We are looking forward to hearing from you soon. Best regards ROSEGAL Customer Service
I ordered two pairs of leggins. One is perfect with the lace on the bottom. Just a little thinner than I would have preferred. I love them. They are so comfortable. However, the second pair has a metal circle holding loops and looked so good on the picture. The material is far superior to the first pair. The problem is that one leg is really shorter than the other leg. I saved them for last to wear to work and now I am miserable. One leg rides up to my knee and the other stays put. What to do???? I have spent the morning getting up from my desk and pulling them in place. Not sure it I will order again. I am writing this so Rosegal will know there is a problem with the loop leggings. Capri Metal Ring Cut Out Plus Size Leggings 2X | BLACK 450921203. They were almost 19.00 down the drain.
Dear SHARON， Thank you for your feedback. All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction. We regret to hear that you have the quality issue. Please check our warranty policy here:https://www.rosegal.com/warranty-return/ Could you please give us your order number so that we can offer you a solution? We look forward to hearing from you. Best regards ROSEGAL Customer Service
共 848 条符合条件的评价
Roseglam Beauty
Modlily
ZAFUL
Halara
BloomChic
Parallels
LightInTheBox
Luveon