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购物与时尚

Santasocks

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388 条评价

3.3388 条评价
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关于 Santasocks

数据更新
网站
santasocks.com
分类
购物与时尚
所在地
中国
状态
待认证
近 12 个月
4 条评价
差评回复率
23%（37/158 条）
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+86 451 8716 6575[email protected]santasocks.com

商家自述

Santasocks's aim is to be the best custom photo socks and gifts online store and deliver happiness in daily life to every customer. Trying to give our customers the best service and products we design and produce every item from our own factory in China. We believe that a personalized item can be the best gift for your loved one and yourself. With our professional designer and manufacturer all the items are unique design and in good quality.

以上内容由商家自行提供，未经平台核实。

Santasocks靠谱吗？

Santasocks（santasocks.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 388 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：57% 给出 4 星及以上，同时 39% 打了 1 星；商家回复了 23% 的差评；近 12 个月新增 4 条。数据最后更新于 2026-10-25。

用户怎么说

l
lpurcell美国 · 写过 6 条评价 · 体验于 2024-01-08 ·

Snowflake ornament with VERY SMALL photo view.

I ordered 4 identical photo ornaments. The photos inside are not centered in two of the ornaments. The other two are centered so I have a good comparison. Also, one of the center "beads" (that contain the picture) completely FELL OUT of the ornament onto the floor. As if it had not been glued at all. Now I have to glue it in myself, and hope I get the direction correct. The center bead that contains the picture is very small.....smaller than another ornament I have from another website. For the price I paid, the quality of these ornaments should be perfection. Very disappointing purchase.

Santasocks 回复2024-01-19

Dear customer, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that are needed. We have sent you an email about this issue, please kindly reply to the email we sent. Thank you so much!

Stacy Haverkamp美国 · 写过 1 条评价 · 体验于 2023-11-30 ·

Photosocks company did a great job of…

Photosocks company did a great job of working with me on a photo sock order. I placed the order and was given an expected delivery date. When my order was not delivered by the expected date, I contacted the company and they gave me an option for a refund. I accepted the refund. However, the order was received shortly after that and I repaid the cost of the order minus a delivery delay refund from the company. The socks were produced well and were of good quality. Their communication was quick and honest and I appreciate their service even though the shipping expectation was not met.

D
Drew美国 · 写过 1 条评价 · 体验于 2023-12-26 ·

I am not one to bash companies

As the title says, I am not one to bash companies, but I think this is deserved.. I ordered my girlfriend a nice key chain customized with pictures of us etc on Dec 7th. It was projected to arrive Dec 20th and I paid for a VIP service of $3.99 to 'expedite'. On Dec 13th I got an email saying "under accelerated process". Sometime in the next day or two, I was called and told this 'should arrive before Christmas.. It was shipped from there factory in China Dec 18th and flew out Dec 20th. Needless to say, it arrived to me Dec 26th. The product is actually very nice and if I trusted them, or had months before I needed it, I'd probably order again, but I don't.. Yesterday (Dec 26th) I asked for my $3.99 'VIP service' fee back - not the cost of the product - as I am not sure I was treated as 'very important', and I got a generic email about how it is is Christmas and they are 'booming' with orders. Obviously $3.99 isn't going to fix this, nor is it going to make any impact on my life. But the fact they took 0 responsibility speaks volumes and 99% reason for my post.

Santasocks 回复2023-12-31

Dear customer, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that are needed. We have sent you an email about this and please check and reply to the email we sent. Thank you so much!

Malwina Lamch荷兰 · 写过 1 条评价 · 体验于 2023-12-19 ·

Almost perfect!

I’ve ordered a personalised product, the first delivery didn’t arrive, the shop sent it again. This time it came fast and the results is great, pillow is soft and nice, print looks good. One star less only because it took a lot of time to have it delivered and many emails before I could get the product delivered.

C
Consumer美国 · 写过 1 条评价 · 体验于 2023-12-14 ·

Ridiculous processing and shipping practices

Order personal gifts for my family. On the order page it gave estimated arrival dates before Christmas. When I checked out, to ensure it arrived on time I paid extra to get the fastest shipping option and make sure it arrived on time. Once the order was paid I recived confirmation email with a completely different arrival date and an obnoxious processing time. Making my gift arrive 5 days after Christmas . I wanted to cancel but they said it was already processed and would be refunded -30% restocking fee. That’s ridiculous because I followed up immediately. The customer service rep said they would put pressure on production to get it completed more quickly. I was pleasantly surprised when a day or so later I got a shipment update . However, the shipment updates had an arrival time of 9 days later. Why did I pay for fast express shipping (3-5 days) and not recive that? With a week until Christmas that would have give. Enough time for my package to arrive. Poor customer service, poor communication and scamy business practices. Charging higher shipping rates and not fulfilling those terms.

Santasocks 回复2023-12-22

Dear customer, thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. We have sent you an email and we are looking forward to your reply. Thank you!

M
Mel澳大利亚 · 写过 1 条评价 · 体验于 2023-12-07 ·

I received a custom Tshirt that had my photos badly placed.

I received a custom Tshirt that had my photos for over lapping and not placed well to what the ads represented so I contacted the company to check if my order could be processed again due to this. The reply was positive and no hesitation was taken to redo my order. I’m very pleased and happy that my complaint was listen to. Looking forward to the 2nd T shirt for my husband for Christmas. Thanks for all your help!

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