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Secretlab

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关于 Secretlab

数据更新
网站
secretlab.co
分类
家居与园艺
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
95%(38/40 条)
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商家自述

Secretlab 将科学与设计相结合,是一家专门生产经美国人体工学认证的工作椅及配件的公司。我们致力于将现代人体工程学带入生活。查看专家和研究期刊对我们的评价:secretlab.co/pages/ergonomics

以上内容由商家自行提供,未经平台核实。

Secretlab靠谱吗?

Secretlab(secretlab.co)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 201 条用户评价,属于家居与园艺分类,口碑良好。79% 的评价为 4 星及以上,16% 为 1 星;商家回复了 95% 的差评;评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-11。

评价综述

AI 生成

评论者对这家公司的体验非常好。人们经常称赞家具卓越的制作质量,并指出这些家具在日常使用中的坚固性、设计精良和耐用性。此外,反应灵敏的客户服务团队给消费者留下了深刻的印象,他们注意到快速提供更换零件和有用的帮助,没有不必要的麻烦。 尽管一些评论者发现座椅在长时间坐着时相当僵硬且不舒服,但其他人则随着时间的推移经历了轻微的材料磨损或人体工程学问题。一些人还提到在尝试解决运输复杂问题时要处理令人沮丧的交货延迟、包裹组件丢失或沟通障碍。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

T
Thomas Davidson美国 · 写过 1 条评价 · 体验于 2026-07-09 ·

免费更换保修期外的损坏部件

我不喜欢延长保修期与在社交媒体上发布信息挂钩,所以我没有这样做。无论如何,支持人员毫不犹豫地免费更换了我已经过了保修期 4 年的椅子上的损坏部件,这是我所能期望的最好的结果。没有多少公司会这样做。

Secretlab 回复2026-07-31

Hi Thomas, thank you for sharing your experience. We’re glad that our support team could assist you and that you found value in our service. Your feedback is greatly appreciated, and we’ll take it into account as we refine our processes to serve you even better. If there’s anything else we can do, please don’t hesitate to reach out to our team at secretlab.co/contact, we’re always here to help.

Pom加拿大 · 写过 1 条评价 · 体验于 2026-07-17 ·

反应非常灵敏并且反应迅速……

反应非常灵敏,对我的问题反应很快。尽管我遇到问题的产品已经过了保修期,但公司还是表现得很好,免费为我更换。

Secretlab 回复2026-07-31

Hi Pom, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

John Wuhoo美国 · 写过 1 条评价 · 体验于 2026-07-11 ·

当您寻求帮助时,Secretlab 会提供帮助

我椅子上的一个部件坏了。在向 Lou 提供了评估所需的信息后,他们很乐意将零件寄给我。他们给了我一个简短的视频供我观看,5 分钟后,零件被交换了,椅子又感觉像新的了。一切都来自我舒适的家。没有服务中心,没有沉重的椅子从一个地方搬到另一个地方。没有麻烦。

Secretlab 回复2026-07-31

Hi John, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

优质的产品和良好的客户支持。

优质的产品和良好的客户支持。 我最近遇到了一个问题,在与支持团队进行了简短的合理对话后,他们试图通过详细的解释来解决我的问题。当这并不能解决我的问题时,他们很快就给我寄来了必要的备件,现在一切都恢复正常了。 我只能推荐他们的产品和优质的服务!

Secretlab 回复2026-07-31

Hi Harald, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

真正出色的客户服务

真正出色的客户服务。及时,我们会沟通并得到比我实际要求的更好的结果。

Secretlab 回复2026-07-31

Hi Freddie, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

令人沮丧/烦人的运输问题以及支持内部沟通不畅和延误

我的订单经历很烦人。我在动漫博览会展位订购了带有几个配件的椅子。 不知何故,送货地址输入错误。 这部分可能是我的错。然而,一些运输问题可能与内部沟通问题更相关。 直到第一个多箱订单发出并被 UPS 标记为已退回发件人时,我才发现地址错误。这显然只是一个装椅子扶手的盒子。我查了 SL 提供的运输信息,发现邮政编码不正确。 我试图回复运送电子邮件寻求支持,结果却发现 SL 没有设置支持联系方式。 所以我进入 SL 网站并尝试使用聊天机器人选项来获取帮助。它只是让我陷入了没有预计到达时间的排队状态,我等了 30 分钟才不得不放弃。 我转而尝试使用支持联系表单选项。然而这个选项一直给我带来问题。每次我点击提交按钮时,它都不会完成表格。尽管我不断仔细检查以确保所有内容都已填写并且没有弹出“红色”指示器。 我在不同的几天里多次尝试使用支持表格。由于我的工作日程繁忙,每次都提交带有相同问题的支持表格的票证。 我尝试在个人台式机、笔记本电脑、iPhone 甚至 2 个不同的员工/雇主台式机上提交。 在如此多的设备和网络浏览器上进行尝试肯定让我觉得网站编码有些问题。 最终我再次尝试了机器人聊天,终于能够与 DJ 交谈,但他无法解决问题,他不得不联系另一个团队。在聊天过程中,我提供了 16 日的完整正确地址 18 日和 20 日,我收到了支持人员的跟进,让我知道他们仍在等待其他团队的回复 然后21号我收到一封电子邮件,说地址有问题。他们列出的那个为街道添加了一个额外的数字。但在我醒来回复之前,椅子已经发货了,幸运的是联邦快递打来电话,我能够更新地址,椅子已经送达了 其他配件由 UPS 运送,由于地址问题搁置了几天,然后在后端修复并于 24 日交付 总的来说,与某人取得联系的困难,以及如果让需要打印运输标签的人获得正确信息的沟通问题似乎一直被错过,以及为什么在团队确认正确地址(如果票是开放的)之前它被运出。 非常令人沮丧和糟糕的经历

Secretlab 回复2026-07-27

Hi there, thanks for sharing your experience with us. We're sorry to hear about what happened. We understand that you have received all items in your order as of now, with exception to the Technogel Armrests. While the zipcode issue caused an initial delay with the shipping carrier, we'd like to assure you that our team is actively working to ensure the remaining item is delivered as quickly as possible and we really appreciate your patience while we get this resolved. We hope this clarifies. If you have any other queries, please feel free to let our support team know and they will be sure to assist further.

糟糕的客户服务。

糟糕的客户服务。 我的椅子已经好几年了。我也养猫,多年来,它们的爪子已经损坏了扶手。这很好,完全合理,不是 Secretlab 的错。 我联系客户支持询问在哪里可以购买替换扶手。他们问我为什么。我告诉他们原因。他们提供链接。你觉得太好了,5/5 支持,他们按照你的要求做了。 然后他们还为我提供下一张椅子的折扣或扶手的折扣。此时的 CS 更好,我要求扶手折扣。 一天后他们回来告诉我他们实际上不会向我提供折扣代码,因为损坏是由猫造成的(正如我之前已经告诉他们的......) 这当然让我完全困惑。为什么一开始提出,然后又取消呢?他们成功地将 5/5 的客户体验变成了 0/5(如果我能给出的话),毫无理由。他们可能只是不建议提供折扣代码。 所以警告一下:椅子很棒,我希望你不会对它们有任何问题。在此之前,我总是首先想到 Secretlab 作为一把椅子,并将其推荐给朋友、家人和同事。现在,我不再这样做了。

Secretlab 回复2026-07-27

Hi MC, sorry to hear about your experience. We ran a quick check on your ticket with our support team and we understand where you are coming from. We'll be sharing this with the relevant department to follow up on. We're always working to ensure that all our customers receive a smooth and seamless experience with us, and we regret how this was not the case for you. The responsible support specialist has been identified and will be given additional guidance so as to minimize the chances of this happening again. We truly hope to serve you better in the future. In the meantime, do let the team know if you have any other queries and they will be happy to help. We hope this clarifies.

很棒的售后支持

Secretlab 回复2026-07-31

Hi Jérôme, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

我购买这款 MAGRGB™ 大约 1.5 年……

我大约 1.5 年前购买了这款 MAGRGB™,但直到最近才安装。不幸的是,当我最终使用它时,它不起作用。 我联系了客户支持,他们非常友好、专业,很快就安排了更换。 优质的客户服务和无忧的体验。强烈推荐!

Secretlab 回复2026-07-31

Hi Jeremy, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

秘密实验室替换座椅底座

我原来的座椅底座有扁平的泡沫,在长时间的游戏后感觉湿软且缺乏支撑,而且看起来很磨损,尽管椅子的其余部分仍然状况良好。我的椅子是 titan evo 蝙蝠侠版 2022 23。选择替换座椅底座而不是整个新椅子为我节省了钱 - 比购买新椅子更划算。 🛠️安装 简单快捷 只需用内六角扳手拧下侧支架和倾斜机构,将它们直接用螺栓固定到新底座上。幸运的是我有内六角扳手来拧开螺丝,因为它没有附带这个。天壤之别!新的泡沫坚固而柔软——不再下沉或压力不均匀。它感觉全新,可以长时间支撑,而且材料与我现有的椅子完美匹配。它的规格与原装完全相同,因此装配和表面处理都完美无缺。 📦 构建和质量 坚固的结构和与我期望的 Secretlab 相同的优质材料。一切都完美排列,螺栓已正确预钻孔。 💰 物有所值 139 英镑加上 60 英镑的折扣,这真是物超所值,而且这是一个更明智的决定——我的椅子框架仍然很完美,现在又感觉新鲜了。经济有效的更新而不是完全更换。 小事要知道 • 仔细检查您的椅子型号/序列号,以确保您获得正确的底座 - 我与支持人员确认是安全的 • 客户服务反应灵敏,我不得不等待 1 天才能得到回复,这没关系。感谢团队的心脏和红色快速响应和轻松处理我的订单🙂 交货也非常快。 最终判决 如果您的泡沫已经变平,但您的椅架和靠背状况良好,强烈建议您使用。它很容易安装,而且比新椅子便宜得多。我的设置感觉又恢复了活力,准备好玩更多游戏时间了! 恢复舒适感,安装方便,完美贴合,物超所值,谢谢

Secretlab 回复2026-07-31

Hi Jacob, we really appreciate your kind words and thoughtful feedback. We're glad to hear that you had a great experience with us. Your insights are invaluable as we continuously strive to enhance our products and services. Thank you for your support—we look forward to serving you again.

有史以来最好的游戏椅

我从 Secretlab 购买了最棒的椅子,但不知何故丢失了发票。 他们的客户服务非常棒,连夜就给我拿到了文件。 Secretlab不仅拥有卓越的产品,更拥有卓越的人才。 我希望每家公司都像 Secretlab 一样对待他们的客户。 送货也很棒!!

Secretlab 回复2026-07-31

Hi Linda, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

我从未在任何行业见过如此出色的客户服务。

客户服务响应速度非常快,非常理解并快速解决我的问题。 我从未在任何行业见过如此出色的客户服务。 这么多年过去了,我的椅子座椅出现了一个问题,Secret Labs 成功地找到了一个解决方案,对于我现在的情况来说,该解决方案既令人满意,又非常有帮助。

Secretlab 回复2026-07-31

Hi Ali, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

优质的产品

优质的产品和大力的支持。我将来肯定会与 Secretlab 开展业务。

Secretlab 回复2026-07-31

Hi M G, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

客户支持非常好。

客户支持非常好。 他们重视您的时间和保修

Secretlab 回复2026-07-31

Hi Julian, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

优秀快速的客户服务

优秀快速的客户服务。谢谢秘密实验室!

Secretlab 回复2026-07-31

Hi Mark, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Secretlab 团队帮助我……

Secretlab 团队帮助我用旧椅子解决了一些问题,但我认为最终这把椅子需要更换。 非常有帮助。

Secretlab 回复2026-07-31

Hi Elijah, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

非常有帮助

他们非常乐于助人,非常耐心和友好。我已经拥有这把椅子有一段时间了,但我的详细信息很快就被找到了。我立即免费收到了更换部件。

Secretlab 回复2026-07-31

Hi Joan, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

了不起的公司

了不起的公司。我的椅子需要更换头枕,几天后就换了

Secretlab 回复2026-07-31

Hi Leo, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

D
D Kingman-Reed英国 · 写过 12 条评价 · 体验于 2026-07-20 ·

5 * 经验和产品

优秀的交付体验,优秀的指导(我自己建造的),高品质的椅子!这是 5 星级的体验和产品。每一分钱都值得。不要犹豫!买了薄荷绿的 Titan Evo,颜色很神奇。每个人都喜欢它。谢谢秘密实验室。

Secretlab 回复2026-07-31

Hi D, thank you for your kind words and for taking the time to leave us a review. We're glad to hear that you had a great experience with us. Your support means a lot to us, and we’ll continue to do our best to provide excellent service. We look forward to serving you again.

一切都顺利而快速

Secretlab 回复2026-07-31

Hi AntoDeneault, thank you for your kind words and for taking the time to leave us a review. We're glad to hear that you had a great experience with us. Your support means a lot to us, and we’ll continue to do our best to provide excellent service. We look forward to serving you again.

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