Secretlab

Hi Andrew, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Dale, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi John, thank you for taking the time to share your experience and we're very sorry to hear about the delay with your order and the frustration caused. After reviewing your ticket, we understand you reached out to our support team after your shipment had remained at the local depot for several days without any delivery updates. We understand your concern was not the transit time itself, but the lack of communication and certainty once the shipment had arrived locally. We understand how frustrating this must have been, especially after the estimated delivery timeframe had already passed. We hope to assure you that our support specialist has been actively investigating the matter with our courier partner to determine the cause of the delay and obtain an update on your shipment. We regret that both the delivery experience and our support fell short of your expectations. Your feedback regarding courier communication and the support experience is valuable, and we'll be sharing it with the relevant teams as we continue working to improve our customers' experience.

Hi Jorge, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Jose, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Mohanad, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Guillaume, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Chu, we're sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your ticket, we understand that you reached out to our support team regarding the compatibility of the replacement armrest tops you had purchased. To help customers select the correct replacement parts, we have a compatibility guide on our website for reference before purchase. That said, we understand your concerns and appreciate you sharing your experience. We'll be passing your feedback along to the relevant teams as we continue looking for ways to improve both our product information and overall customer experience. We also noticed that the concern you mentioned with your seat base was not raised in your ticket. Although your chair's warranty expired in April 2025, we would still encourage you to reach out to our support team so they can assess the concern and advise on the available options. Once again, we're sorry that your experience did not meet your expectations. We value feedback like yours, as it helps us identify areas where we can improve our products and the support we provide.

Hi Victor, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Tej, thank you for taking the time to share your feedback. We're sorry to hear about the concern you've experienced with your MAGNUS Pro desk. After reviewing your case, we understand you've been working closely with our support team and have provided the requested information and tried the troubleshooting steps, including checking and tightening the screws on the affected lifting column. We understand that the noise has persisted and that this has led you to request a warranty replacement. At this time, we can confirm that your support specialist is actively working with the relevant team to review the information you've provided and determine the appropriate next steps. Nevertheless, we understand that the time taken has been frustrating, particularly given that you've already completed the requested troubleshooting, and we're sorry for the delay. Please be assured that your ticket remains under review, and our support specialist will update you as soon as they receive further updates from the relevant team. We appreciate your kind patience while they work to resolve this as quickly as possible.

Hi Angelias, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Linky, we’re sorry to hear about this. We have sent you a request to obtain more information on your situation and we hope to hear back from you soon.

Hi Will, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi James, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Vickie, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Charlie, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Kalina, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Alec, thank you for taking the time to share your experience. We're very sorry to hear about the concern with your Magnus Pro desk and how distressing it must have been to have the desk malfunction unexpectedly. Looking into your ticket, we also regret that your experience with our support team did not meet your expectations. We understand that being asked for additional information regarding the concern may have felt frustrating during such a stressful situation. However, we hope to share that this information is necessary for our support specialist to identify the exact desk configuration and investigate the concern accurately before they can provide the appropriate troubleshooting steps or determine the best resolution for your case. That said, our support specialist would still like the opportunity to assist you and fully assess what happened. If you haven't already done so, we encourage you to continue working with them and provide the requested information so they can investigate the situation and advise on the available next steps. Once again, we're sorry for the experience you've had, and we appreciate you taking the time to share your feedback. We'll also be sharing your feedback internally as we continue working to improve our support experience.

Hi Stephen, we're so sorry to hear about your situation. We ran a check and were able to locate your ticket with our support team. Rest assured, they will be looking into this with our courier partner and have the right item delivered to you as soon as possible. We appreciate your kind patience in the meantime, and please let our support specialist know if you require any further assistance. We hope this helps.

Hi Jeffrey, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.