Secretlab

Hi Nicolas, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Gustavo, sorry to hear about your situation. We'd like to see how we can help so we dropped you a request for more details. Hope to hear back from you soon. Update (20 Jul): Hi Gustavo, thank you for providing us with your information, and we're sorry to hear about your experience. We ran a check and understand you reached out to our support team regarding a concern with the hinge cover of your desk. We noted that you'd prefer a reimbursement rather than receiving a replacement part. However, we hope to share that our support team will extend the necessary replacement parts as a resolution under our warranty terms. Nevertheless, we understand that the replacement process may be slightly inconvenient. However, we hope that the concern gets resolved so you are able to enjoy your desk to its fullest. Your feedback has been shared with the relevant teams as we continue working to improve both our products and the support experience we provide. Thank you.

Hi frost, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Jason, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Akiliyan, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi elvin, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Chris, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Justin, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Štefan, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi JS, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Krisztián, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Daniel, sorry to hear about your situation. We ran a quick check and are glad to see that the replacement part for your chair has been successfully delivered as of 10 July. That said, we'd like to clarify that similar to most companies practising limited warranty coverages, we stand by our products and will definitely provide complimentary replacements should there be any issues within the warranty coverage period. Replacement requests outside the coverage period typically incurs a top-up fee, or may no longer even be available. As your chair was purchased 6 years ago in June 2020, and no warranty extension request was submitted to our team, the warranty coverage for your chair would have ended 3 years ago in June 2023. Nonetheless, here in Secretlab, we're always wanting to ensure that our customers are well-taken care of, and our support team offered to provide the replacement part at a small fee for you. Since the replacement part has been delivered to you, it would be great if you could let our support team know if you require further assistance. If you have any further questions on your warranty coverage, you may also refer to our website here: secretlab.co/pages/warranyt-terms We hope this clarifies.

Hi D, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Guillaume, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi MARK, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Martin, thanks for sharing your situation with us. We're sorry to hear about this. We understand that your pre-2018 variant chair was purchased 7 years ago in 2019, and warranty coverage for your chair ended in 2021. Similar to most companies practising limited warranty coverages, we seek your kind understanding that replacement parts for products outside its warranty coverage may require a fee top-up or may no longer be available. Here in Secretlab, we stand firmly behind our products and will definitely provide the necessary replacement parts for items that are still within warranty. As our chairs have gone through multiple iterations and upgrades since then, we regret that the parts for your chair are no longer still in production. Still, we noted that our support team tried their best to assist by offering an alternative solution with our latest variant of chairs. It would be great if you could take a look at the ergonomic and technological upgrades designed for our current chairs, and let our support team know anytime if you have any further questions: secretlab.co/ergonomics We hope this clarifies.

Hi Oliver, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Mk, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Roy, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Jonathan, sorry to hear about your situation. We understand that your chair was purchased 8 years ago in December 2018, and the chair variant purchased was of our pre-2018 range (the variant prior to our Secretlab 2018 Legacy chairs). Warranty coverage for your chair variant is up to 2 years and similar to most companies practising limited warranty coverage, replacements outside the warranty period may require a fee top-up, or may no longer even be available. We'd like to assure you that complimentary replacement parts will be provided as long as it falls within the warranty coverage. That said, we're always trying our best to give back to our long-time supporters and our support team shared an alternative solution for you to look into our Secretlab TITAN Evo chairs, which has undergone many levels of upgrades from your current chair variant. You may check out the technology and ergonomic research done on our chairs here: secretlab.co/ergonomics We hope this clarifies and we look forward to assisting you further via email.