Secretlab

Hi James, while we're glad to hear you're enjoying your desk, we're very sorry that your experience with our support team fell short of your expectations. We were able to locate your ticket and understand you were missing one item within your order. We appreciate your kind patience while our support specialist investigates the concern with our courier partner. Nevertheless, we also recognise that the time taken to resolve was longer than expected and understand how this contributed to your disappointment. Following the investigation, our team arranged for a replacement to be sent, and we can see that it was delivered successfully. That said, we're sorry for the delay and the frustration you experienced throughout the process. Your feedback regarding the support you received is important to us, and we'll be sharing it with the relevant teams as we continue working to improve both our response times and overall customer experience.

Hi Phybie, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Anthony, we’re sorry to hear about this. We have sent you a request to obtain more information on your situation, and we hope to hear back from you soon.

Hi Tom, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Natasha, we're sorry to hear about your delivery experience and understand how frustrating it has been. We ran a check and noted you are currently in contact with our support team. That said, we understand from your conversation with our support specialist that your apartment building does have a lift, but it is currently out of service for an extended period. As shared on our website FAQ, due to the size and weight of some of our parcels, couriers may not be able to deliver directly to apartments above the ground floor if the building does not have a working elevator or direct lift access. We recognise that this information may not have addressed the circumstances of your delivery, and we're sorry for any inconvenience caused. Please rest assured that our support team will continue to do their very best in working with our courier partner to explore whether any alternative arrangements can be made to deliver your desk to your apartment. We appreciate your kind patience while our team works toward a resolution, and we'll continue to keep you updated. We appreciate you taking the time to write this feedback, and we'll also be sharing it internally as we continue reviewing both our delivery experience and customer support.

Hi Dale, thank you for providing us with your information, and we're sorry to hear about your experience. Looking into your case, while we understand the seat cushion may appear to be a small accessory, our products are region-specific and are only available through their designated regional storefronts. This is due to a combination of freight logistics, regional fulfilment capabilities, and warranty support, which means our support team is regretfully unable to arrange exceptions or import products across regions, even if customers are willing to cover the additional shipping costs. We understand this isn't the outcome you were hoping for, and we're sorry for the frustration this has caused. Nevertheless, we appreciate you taking the time to share this feedback, and we'll ensure it is passed along to the relevant teams as we continue reviewing how we can improve both our support experience and product availability across regions. Thank you.

Hi Roman, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Igor, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Evan, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Dave, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Jose, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Sam, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Jason, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Richard, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Ryan, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Jacob, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi there, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi tristxn, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Mykola, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Tony, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.