Shine Bathroom

想法很棒，可惜他们没货了…

Great idea too bad they are out of business

公司申请破产了…

The company filed for bankruptcy so the product is now worthless

坏了

Unfortunately, I have had 2 shines stop working, both within a few short months of obtaining them. Shine won’t respond to emails.

没有回复

No response from CS

没人回复，我也无法…

Nobody responded and I am not able to order pods. I would like to be able to either order the pods that I was promised in my subscription or receive the recipe for making my own solution.

关于重新订购的事，一直没收到你的消息…

Have not heard from you on reordering pods. I thought you nwould send a reminder

这让我的浴室保持更清新的气味…

This keeps my bathroom smelling fresher longer with a lot less back-breaking scrubbing to get all the hard water and lime scale

不错，但不算出色

It does keep my toilet noticeably cleaner but support and the app seem way behind. There are a lot of app features that aren’t available yet that would greatly improve the customer experience. I waited literally over 6 months and it’s disappointing that it seems the product was rushed out without having everything available and sufficient support staff to return emails within a few days time. Good product but unfortunately everything else is holding it back.

不敢相信我收到了评价邮件…

I cant believe I got an email to review this product. But, basically, I was so excited, ordered TWO of the shines AND add ons, tried them, had my own opinions. The devices didnt hold a charge for nearly a month and ultimatley didnt clean my toilets as advertised. I saw no bad reviews until I tried to return the products within the 90 day window. Then I saw tons of customers with the similar complains and I turned to my bank to disput everything since Shine basically shut down and turned ALL OF THEIR CUSTOMER SERVICE RECEIPTS TO "SOLVED" within 2 seconds of you sending anything. DO NOT BUY

很沮丧

I have never received a response from Shine to my repeated requests for assistance on missing orders. I did finally get half of the 1st order I placed back in January 2021. However an order for a set of cords has never been received. I did get notice that 2 orders from Shipmonk were to be delivered by UPS, however only one package arrived. My repeated requests for assistance with the missing package have gone unanswered. I have copies of all my transactions and online chat conversations. Telephone calls to Shine have never been answered, only direction to contact them through website. And for the record I have spent over $1000 on 4 complete units of Shine toilet cleaners, cleaning solution and brackets. I do feel I should have follow up on status of this missing $10 order!

你让我破产了

从头到尾没有任何真正有用的服务，全是空话和废话。

No true service that is helpful and from the very beginning of this disastrous purchase of four units, a lot of promises were made, but there was no follow-through at all. What a scam.

公司现在不回邮件也不…

Company no longer replies to emails or from within the app. Can no longer get on their website to order pods. The app itself and devices still work for me; I fill up with a vinegar/water mixture.. that's all the pods were, anyway.

一直订不到替换装…

Have not been able to order refills have emailed and received no reponse.

反馈了喷淋臂损坏的问题，结果…

Reported a broken spray arm and was told a new one would be sent, but I never got a shipping notice and nothing arrived.

他们显然已经关门不干了

They are apparently out of business, we cannot get our cleaning solution paid for annually. :(

我遇到过最差的客户服务。

This review has to do with the toilet paper program. I joined the program and was not satisfied with the quality. I’ve contacted customer service to cancel numerous times by email and their app, since they were not answering their phones for months, due to the holidays per there message when calling them. I’ve never heard back or received any acknowledgment of my inquiries. Furthermore, they quit sending me toilet paper as well. If someone at Shine reads this please get back to me.

从来没收到过订单

Never received order, no customer service, company went under and so product is worthless

已停业…这家公司关门了

显然已停业

This company has apparently gone out of business and bailed on subscriptions and orders. While some of us recognized the risk just shutting the door and bailing is cowardly and obviously felonious theft. Unscrupulous, deceitful and fraudulent.