CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
I placed my order on 30th Sept, today is 10th October AND I STILL HAVE NO UPDATE REGARDING MY PICKUP DATE. MY
I emailed them a few times regarding the update, but only after a week i received an email to update that the device i order which is IPHONE 16 PLUS IN PINK is not in good condition so they offer an "upgrade" device. After i fill in the acceptance form and wait till 3 working days, still no response from email and whatsapp. and the only update I get every single time is “we will keep you updated” and “we have informed the team to expedite your order”.
This has been ongoing for almost TWO WEEKSSSSSSSS. PLEASE DO NOT BUY FROM THIS COMPANY. I follow up again today, but RECEIVED NO REPLY AT ALL on their Whatsapp and email since 8am.
I think they so busy to reply all PROBLEMATIC ISSUE FROM THEIR SIDE. If you cannot do the service then stop.
Such a lousy service and bad experience. I will post it on my social media and surely share this bad experience to my followers.
CompAsia 回复2025-10-10
Hi Syazwani Izzati,
Please accept our sincere apologies for the delay you've experienced. We've had an overwhelming number of orders, but please know that we're working hard to get your order to you as quickly as possible.
We are happy to share that your order has been shipped today (10/10/2025) to the pickup branch that you requested. A separate email from with all the details has been sent to your email.
Thank you for your understanding and for giving us the opportunity to make this right for you. If there’s anything else we can help with, feel free to reach out to us at [email protected].
Best regards,
Compasia Support Team.
Trade in my iphone 14 pro 512gb, said will pay within 5 working day, it’s been 7 working days and no amount paid till date.
*Update* finally payment is made after 7 working days.
CompAsia 回复2025-10-11
Hi Alicia Neo,
Thank you for your patience, and I truly apologize for the delay with your payment. After checking, I can confirm that your payment under SGM1SG25043471 was disbursed to you on 10/10/2025.
If you could take a moment to check on your end, we would greatly appreciate it. Your feedback means a lot to us, and we hope you might consider giving us a higher rating.
Once again, I’m really sorry for the wait, and I appreciate your understanding.
Best regards,
The CompAsia Support Team
Had a very bad experience I have ordered an iPhone 16 on October 2 and until October 8 I haven't received the tracking id coz they haven't placed the order yet and customer service is very bad they haven't reply me until now it's been 4 days so I finally Decided to cancel my order and it's easy now coz they didn't placed it yet or shipped it. So already mail on 8th October about cancel my order and refund my money in my bank account I really hope they do it asap. Kindly pllz confirm the cancellation before you guys ship the order which I don't want anymore and please refund my money in my bank account. Order no cam74176
CompAsia 回复2025-10-10
Hi Waseem Khan,
We sincerely apologize for the delay you’ve experienced as we have had an overwhelming amount of order. Please rest assured that we are actively addressing this matter and remain fully committed to expediting your order as quickly as possible.
We will be shipping your originally ordered today (10/10/2025), and appreciate your patience as we work to get it delivered to you promptly. We have sent you an email separately on this.
Thank you for raising this and allow us to make this right for you. If we could be of further assistance, please don’t hesitate to reach out at [email protected]
Best regards,
Compasia Support Team
I sold off my iPhone 14 Pro Max and Apple Watch SE at the 1 Utama branch and while I got the payout for the phone on the spot, I was told the payout for the Apple Watch would take some time. I've reached out to the customer support via WhatsApp and email but received zero responses. The WhatsApp line even stopped giving me what I assume is an automated message. I didn't really want to write a review because the guy at the store was helpful, but I just wanted to ask when will they pay me out for my device, which is a simple question and it seems that Compasia would only respond to public reviews.
Do better on your customer service. Don't just stay quiet and leave people hanging. When I was at the store another customer came in about a device they sold and I overheard that they also couldnt reach customer service.
CompAsia 回复2025-10-09
Good day, Lina Halim,
We sincerely apologize for the negative experience you had with our trade-in process and for the delay in our response. Your satisfaction is very important to us, and we appreciate your patience during this time.
I’m happy to let you know that we confirmed your payout was disbursed to you yesterday, October 9, 2025. We hope you can check on your end and let us know if you’ve received it.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
The CompAsia Support Team
Having a very bad experience with their after sales bought a Macair pro. $420. They deliver late at night the next day I on it and less than 1hr the screen start to go dark have to off it than on again something happen. Contacted them via WhatsApp and it's more than weeks already they have not got back to me. A every few days I contact them same answer. In a few days our agent will contact you. But never happen. There is alot of place have refurbished laptops for cheaper price and better quality. Bad trip
CompAsia 回复2025-10-06
Good day, Raja Janna,
We sincerely apologize for the inconvenience you have encountered. Your satisfaction is very important to us, and we are committed to replacing your device immediately.
We have also replied to your recent email in order to arrange for the pick-up. When you have a moment, could you please get back to us regarding the pick-up details? This will help us facilitate the exchange as smoothly and quickly as possible.
Thank you for your understanding and cooperation. We look forward to resolving this for you!
Best regards,
Compasia Support Team
I am very disappointed with CompAsia. I purchased a Samsung Galaxy S22 Ultra from their KL Sentral branch on 18.03.2025. After only 4 months, the screen blacked out. I sent it for warranty repair on 04.08.2025, but it took 1.5 months before I got it back on 19.09.2025.
Shockingly, within 2–3 days of use, the same issue happened again. I requested a replacement but until now there is still no feedback.
To make things worse, CompAsia deducted an extra RM70 from my account (even though my installment was already paid). I was told it was a “system error” and refund would be processed, but until today no refund has been made.
The service is extremely poor: long repair delays, no proper updates, unfair installment deductions, and no understanding of how important a working phone is for customers. I am paying installments on time for a device I cannot even use.
Very dissatisfied with CompAsia. I hope they take responsibility and improve their service.
CompAsia 回复2025-10-06
Good day, S. Likneswary,
We sincerely apologize for the inconvenience this has caused you. Please know that our team is actively working to source a replacement device for you, and we are making every effort to expedite the process.
We understand how frustrating it can be to pay for a device that is not currently in your possession. We have noted that your device was returned to us when you dropped it off at our KL Sentral branch.
Once we find a suitable replacement device—expected within this week—we will promptly inform you via email before shipping it out to you.
Thank you for your patience and understanding.
Best regards,
Compasia Support Team.
SCAM!
Sent me a broken phone and dare not to reply my emails regarding my warranty. This triggers all the red flags of being a scam company
The phone remains completely unusable because of the unexpected constant turn off and the SIM card / data service which remains disabled.
The emails stating that they need 48 hours of working days to check on the phone. Seriously? The phone is with me and how are they gonna check?
Review team seems like more proactive than support team. So I urge the company take me seriously.
Please respond to me via email or WhatsApp ASAP on the next steps to proceed with the refund.
Case ID: 418462 ; Order #CAS52063
CompAsia 回复2025-10-03
Good day, Lance Tan,
We sincerely apologize for the delayed response from our support team. In cases where there are issues with the device, our support team must escalate the matter to the appropriate department for further investigation. This process typically involves the customer providing a short video demonstrating the issue before we can advise on the next steps.
Regarding your request, our support team has already confirmed via email that we will be replacing your device. We would like to coordinate a date and time for the collection of your faulty device.
We look forward to your prompt reply.
Thank you for your patience.
Best regards,
Compasia Support Team
They are trustworthy in terms of they do deliver the device as agreed but their device is really unreliable. I have been eyeing for a second hand iPhone 12 purple for quite some time now as the Nothing Phone 1 that I have no one will have the parts to repair if anything happens. Because of this, I decided to get the five years old model iPhone 12 as I am not a person who likes to get the latest device and flaunts.
I was really excited to get my iPhone 12 purple and it looked pristine in condition in terms of aesthetics wise. The phone capacity that I got is 128GB which is the only option of having. I have to protect the phone like as though this phone is a baby. I brought an anti-shock case, anti-privacy matter anti-blue ray screen protector and a back protector. This is how much I love that iPhone 12.
At the same time, I have issues with the phone. The the battery health was indeed at 85 percent but it was bloated according to the Chinese man from Flash Man Fix. I got the battery changed at the price of fifty bucks but it is not an original battery from Apple as an error message still can be seen. On September 29, 2025, I got a courtesy call from one of the Comp Asia agents. I was already sick and the man called me to ask me about my experience with the iPhone 12. Negative of course but it was still nice to get a courtesy call from them. Since I had already done the repair with a third party and the warranty was already voided naturally.
After the man replaced the non-original battery twice within two days, I could still notice that the battery still drained pretty fast. Within 10 minutes of hardly used, it dropped 8 percent. Within about 30 minutes, it dropped another 5 percent. After 1 hour and 15 minutes, it dropped another 7 percent. From 58 percent battery life to 38 percent battery life within about 1 hour and 45 minutes, I don't think it is justifiable. I have to bring it to Mister Mobile to get the motherboard changed and honestly I feel that they should cough out $180 in total for me instead despite the fact that I did a third party repair but it is their device after all. If the motherboard can be replaced by Mister Mobile, replacing the motherboard of the device is as good as a refurbished device. I have to say that the price I paid for my iPhone 12 is really not worth the money. There is really no need for me to lie about the matter because I have the receipts of all the repair I had done. I will upload the photos on Google review once I can get a confirmation from Mister Mobile that if the motherboard can be replaced.
CompAsia 回复2025-10-01
Hi Persephone Satania,
Thank you for sharing your feedback. We’re sorry to hear about the issues you faced with your iPhone 12.
Please note that once a device has been serviced by a third-party repairer, the original CompAsia warranty is no longer valid, which limits our ability to cover the repairs. The correct step would have been to contact us directly so we could retrieve the device for proper checks.
That said, we would still be happy to assist — if you wish, we can arrange to have your phone collected for further inspection by our team. Kindly reach out to us via our support channels ([email protected]) so we can guide you through the next steps.
We value your trust and hope to work towards a resolution with you.
Best regards,
Compasia Support Team.
Can someone please reply me to tell me where my device is? First phone spoiled in 2 months, asked to top up to replace to a newer model. You replied very fast with payment link to pay up. After making payment suddenly email no reply, WhatsApp no reply, and you suddenly cancelled delivery on pickupp. Can someone contact me ASAP.
CAS52221
CompAsia 回复2025-10-01
Good day, Dan,
We would like to update on your device order under CAS52221.
We sincerely apologize for the delay and appreciate your patience. Our team in Singapore office was thrilled to receive your visit and meet you in person to personally hand over your device at noon today. We wanted to ensure that everything is in perfect order for you.
We hope you will love your new device! Should you need any assistance, please don’t hesitate to reach out to us at [email protected].
Thank you!
Best regards,
Compasia Support Team
I bought a natural titanium iphone 16pro max from compasia with 512gb but when it came it is in the wrong colour.
CompAsia 回复2025-09-30
Good day Spencer Wong,
We are very sorry to hear that. As per checking, your order CAS52259 has reached you on September 27, 2025. Would it be possible for you to reach out to us via email on [email protected] so that we can assist you with the exchange to the right color?
Once again, our sincerest apologies for this and we look forward to assist you.
Best regards,
Compasia Support Team.
I bought a phone from them and paid extra for express delivery however arrived a totally different phone. Bought a 23ultra, came 22 ultra and message,email however no reply plus I really need a phone urgently.
#CAS51964
CompAsia 回复2025-09-23
Hi Danial Ali,
We sincerely apologize for any inconvenience this may have caused. Your order was placed on a Saturday, a day when we do not operate. As a result, we were only able to process and ship your order yesterday. We are pleased to inform you that it was delivered around 2:50 PM on September 22, 2025.
Also, as a compensation for the wrongly delivered device, we have also taken the liberty to refund the same-day delivery charge back to you. We hope that you can accept it as our apology.
Once again, we truly apologize for the delay, and we appreciate your understanding in this matter.
Thank you for your patience.
I have to wait for my device but when i received it, i am so pleased as i received a free upgrade!
CompAsia 回复2025-09-26
Hi Katt Rosly,
Thank you for your kind words and your 5-star rating. If you ever need to reach out to us, please do so at [email protected].
We will be happy to assist you in anyway we can regarding your purchase.
Thank you!
I placed my order on 31st August, today is 17th September AND I STILL HAVE NOT RECEIVED MY PRODUCT. I emailed them a few times, and the only update I get every single time is “we will keep you updated” and “we have informed the team to expedite your order”. This has been ongoing for almost THREE WEEKS. PLEASE DO NOT BUY FROM THIS COMPANY. I wanted to follow up again today, but RECEIVED NO REPLY AT ALL on their Whatsapp since 8am. It’s been a whole day.
CompAsia 回复2025-09-18
Hi wan,
We sincerely apologize for the delay and also the inconvenience caused. Possible for you to drop us your order number here and have your order expedited for you?
Once again, we sincerely apologize for your experience with us and we wish to address this as best as we can.
Never buy from this store if you need your phone urgently
Never buy from this store if you need your phone urgently!!!!!! Their email clearly stated that the device will be delivered within 3–5 days after payment is confirmed, but in my case it has already been 2 weeks with no update at all. Yet, I am expected to start paying the monthly contract despite not having the mobile phone in my hand? This is unacceptable. If this is not resolved immediately, I will have no choice but to lodge a police report and escalate the matter to KPNKK.
CompAsia 回复2025-09-18
Hi Muhammad Izuan,
We sincerely apologize for the negative experience you’ve had, and frustration caused by the delay in delivery process. Do contact us at [email protected] with your order number for our immediate assist.
Once again, we truly apologize on this issue.
Do. not. buy. from. here. You might as well just buy second hand phone from FB marketplace. Ordered mine on the 31st of August 25 and still have not been delivered. Their excuse is having a high volume of orders. IF YOU DON'T HAVE STOCK DO NOT PUT IT IN THE WEBSITE!
CompAsia 回复2025-09-09
Hi Hariz Lim,
Thank you for coming over to our office to meet us and collect your order. We were very happy to meet you yesterday on 17/9/2025.
Once again, we sincerely apologize for the delay in fulfilling your order and we hope that the device we provided is very much to your liking.
Best regards,
Compasia Support Team.
please anyone that wants to buy online, just please dont, they wont send to you 3 working days. ive been order my phone since 24 august, and today is 8 September still not post, and i just asked refund. the customer service also don't reply to we when i message them. you don't have to have customers service section if you wont reply. thank you
CompAsia 回复2025-09-09
Hi there,
Upon checking that the last conversation we received from your side on 25 Jul 09:41 AM and we did reply on 25 Jul 08:53 PM but after that we didn't receive any reply from your side. Please contact us again for further assistance at [email protected] with your order number.
Here is my honest review - Samsung Galaxy Watch 6 Classic 47mm WiFi
I ordered the watch from shopee on 31 August 2025, delivered 2 days later. The watch was marked as excellent condition. I noticed 4 microscratches, which is fairly acceptable. However, it came with a faulty charger, I can confirm this by using a different charger (-1 star). Overall, the watch is in great shape, I'm satisfied!
CompAsia 回复2025-09-04
Hi there!
We are very sorry to hear about your faulty charger. You can always reach out to us via our support email at ([email protected]) for us to assist you with this.
We will be looking forward to your reply.
Best regards,
Compasia Support Team
Hi there!
We absolutely appreciate your kind words and also your purchase with us. If you ever need any assistance from us, please do contact us at ([email protected]) or you can reach out to us via Whatsapp on 0129417355.
Once again, thank you for your good review and also for your business!
Best regards,
Compasia Support Team
Purchased my first ever ipad yesterday. I am quite satisfied with the quality even its secondhand product.
CompAsia 回复2025-08-29
Hi there!
We absolutely appreciate your kind words and also your purchase with us. If you ever need any assistance from us, please do contact us at ([email protected]) or you can reach out to us via Whatsapp on 0129417355.
Once again, thank you for your good review and also for your business!
Best regards,
Compasia Support Team
had a wonderful journey at compasia malaysia! the service was so great that it left me satisfied. bought an ipad mini 5th gen with a good service, would repeat!
CompAsia 回复2025-08-29
Hi there!
We absolutely appreciate your kind words and also your purchase with us. If you ever need any assistance from us, please do contact us at ([email protected]) or you can reach out to us via Whatsapp on 0129417355.
Once again, thank you for your good review and also for your business!
Best regards,
Compasia Support Team
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