CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
i purchased a fold 4 in jan 2024, with 2 years replace plus prgramme. phone spoilt, screen no display, wifi bluetooth sim card cant be detected. asked for warranty claim 10/05/2025, but they said i dropped my phone before, so warranty void. fair enough... since i paid for the replace plus programme, i paid another $150 to use it 09/06/2025. they stated 10~13 days to complete replacement. but its been 43 days since i raised the issue. and nothing is done yet 22/07/2025.
CAS19388
i will be submitting this to CASE Singapore if there is still no conclusion.
CompAsia 回复2025-08-18
Hi There,
Thank you for your patience and for bringing this matter to our attention.
Upon checking, we would like to inform you that your case (CAS19388) has already been resolved on 29th July 2025. If there are any parts of the resolution you are not satisfied with, we kindly encourage you to reach out to us again via [email protected], and our team will be happy to assist you further.
We sincerely apologize for the inconvenience caused and appreciate your understanding.
Regards,
CompAsia Support Team.
Although phone received on date, after a measly few weeks of usage, screen sensitivity began degrading. After contacting customer support was asked to wait for 48 working hours. No reply after 96 hours/
CompAsia 回复2025-08-27
We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase. We also apologize for the difficulty you faced in reaching us.
Over the past two months, we have experienced an unusually high volume of inquiries which has unfortunately caused delays in our response times. We are working on improving this so that we can serve our customers more promptly and effectively moving forward.
For any further assistance regarding your order, we kindly ask that you reach out to us at [email protected], and our team will be glad to help.
Thank you for your patience and understanding.
Regards,
CompAsia Support Team.
Bought an excellent iphone 15 pro max from compasia. When arrived and upon unboxing, there is an obvious dents and scratches from the top right corner of the phone. Moreover, the sim card slot isn’t working. Tried many different ways of solving (wiping, blowing, dry cleaning), still unable to recognise my sim card when my sim card worked perfectly fine on my other phone. This is not the first time i bought a phone from compasia. Previously, my mum bought an excellent conditions samsung galaxy flip 4. No surprises, there are deflects on the phone as well. Buy at your own risk. Definitely it is cheaper than other places but please consider before purchasing.
CompAsia 回复2025-07-10
Dear Customer,
We sincerely apologize for the experience you’ve had with your recent purchase from CompAsia. We understand how disappointing it must be to receive a device in less-than-expected condition, especially under the "Excellent" grading, and we truly regret the inconvenience this has caused.
As these are pre-owned devices, occasional oversights can occur. Your feedback highlights areas we need to improve, and we take it seriously.
If you haven’t already, we strongly encourage you to reach out to our support team so we can investigate and assist with a solution — especially regarding the SIM card issue, which should not happen under any grading. We also appreciate your continued support, and we hope we’ll have a chance to restore your confidence in us.
Thank you again for your feedback, and we’re truly sorry for any inconvenience caused.
Extremely Disappointed – No Support After Phone Malfunctioned Within 22 Days
I purchased an "excellent condition" iPhone 13 from CompAsia and received it on June 3rd. I only started using it properly around June 10th, specifically for running my small online business. Just 22 days later, the screen suddenly went completely black without any drops, water damage, or misuse. The phone still rings and restarts, but the screen is dead.
I immediately contacted CompAsia on June 25th and received a generic email saying the technical team would respond within 24 working hours. It’s now been several days – and there’s been no follow-up, no update, and no one I can speak to directly to resolve this.
I even reached out on WhatsApp, hoping to get a clearer response, but again – after initial acknowledgment, there was silence.
This experience has been incredibly frustrating. I chose a second-hand phone to reduce startup costs for my business, not to introduce new risks and disruptions. Sadly, this has been nothing but trouble. The lack of customer service and responsibility from CompAsia is shocking.
If I don’t get a proper response soon, I will be escalating this to relevant consumer protection authorities in Singapore.
If you value your peace of mind and time, I strongly recommend not purchasing from this platform. I regret trusting CompAsia and hope others don’t have to go through the same.
CompAsia 回复2025-07-10
Dear Customer,
We sincerely apologize for the frustrating experience you’ve had with your recent purchase from CompAsia. We completely understand how important a reliable device is, especially when it's being used to support your business.
At CompAsia, every device goes through a stringent 32-step quality check to ensure it is 100% functional. However, as with all secondhand electronics, issues may occasionally arise despite thorough testing, which is why we offer a 3-month warranty on every device for added peace of mind.
We’ve reviewed your case and noted that a full refund has been processed for your order. We regret any delays in our follow-up and will use your feedback to improve our response times and service standards.
Once again, we apologize for the inconvenience caused and appreciate your feedback. Please don’t hesitate to reach out if there’s anything else we can do to assist you further.
Thank you.
— CompAsia Team
I bought honor70 from their online platform..I bought phone most probably March 25..From beginning I found issue in display..Since I bought this phone until today I can't use my phone cz this is the third times I sent them my phone to fix..same issue they can't fix until now..last few days I didn't get any update..even I sent them sms nd email they didn't reply..I felt they cheated with me..don't do this with customer.u guys r don't care about customer.pls respect customer..very disappointed..
CompAsia 回复2025-06-29
We're sorry to hear about your recent experience with our product/service. We apologize for any inconvenience or frustration you may have encountered.
We are investigating this matter and will take steps to ensure this doesn't happen again in the future. If you would like to discuss your experience in more detail or if there's anything we can do to make things right, please don't hesitate to contact us at [email protected].
Thank you for bringing this to our attention, your feedback is important to us and we appreciate the opportunity to address your concerns.
Dear CompAsia Support,
Good day.
I am writing to formally express my extreme dissatisfaction with the unresolved issue regarding the faulty phone I received on May 5, 2025, and the continued delay in providing a replacement. As of today, 11 days have passed, and I have yet to receive the promised replacement unit.
In my previous communication, I made no request to schedule a delivery date or time, and I fail to understand why this has caused further delay. I was assured the phone had been thoroughly inspected by your in-house technicians, yet it failed on the same day of delivery. I had specifically purchased this device to replace my damaged phone, only to find myself with yet another unusable device and without any form of communication for nearly two weeks.
To make matters worse, I was informed that the replacement would only be covered under a 1-month warranty, in contrast to the 3-month warranty that originally applied. This raises serious concerns about the reliability and quality of the replacement phone.
At this point, I have completely lost confidence in CompAsia’s ability to provide a working device or fulfill your obligations as a seller. Therefore, I am officially requesting a full refund and DO NOT want a replacement phone.
If I do not receive a satisfactory resolution within the next 3 business days, I will proceed with the following actions:
File a police report for failure to honor the transaction.
Seek legal counsel to initiate action for breach of contract and misrepresentation.
Publicize this experience across social media platforms and consumer review sites to alert other potential customers about the service and unethical business practices.
I trust this matter will be taken seriously, and that CompAsia will act promptly to process my refund without further delay.
CompAsia 回复2025-08-27
Hi There,
To help us resolve this matter promptly, we kindly ask that you reach out to us at [email protected] and provide your Order ID. With this information, our team will be able to investigate the issue thoroughly and ensure that your case is handled with priority.
Thank you for your patience and understanding.
Regards,
CompAsia Support Team
I bought the Samsung S21+ in May 2024.
Within a month, there were issues with the battery and camera. They repaired it. Now May 2025, I am not able the volume buttons on the phone have 'sunk' in and I need to stick my finger into the slot to activate them!
This is within a year of purchasing the phone and I have purchased a 25 month extended warranty. However it's so inconvenient to keep having to send to the workshop!
CompAsia 回复2025-05-19
Hi Charlotte, We truly apologize for the issue you're facing right now.
Appreciate if you can send the issue to our support email ( [email protected] ) for futher assistance. We will assist you from there. Thank you.
Worst service don’t buy any product from
Here , by mistake we ordered wrong colour later with in seconds send email for cancellation and with in minutes we orderrr correct colour later their support team saying for cancellation 3% charges occurs they simply lotting money so please be mindful while ordering here
CompAsia 回复2025-05-06
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
Your concerns have been noted, and we take such feedback seriously as we continuously look for ways to improve our services. Please feel free to reach out to us at [email protected].
Absolutely the best mobile phone shop around. Great selection of the latest phones and accessories at reasonable prices. Erisha were super friendly, helpful, and really their stuff.
CompAsia 回复2025-04-29
Thank you so much for the wonderful review! 🌟 We're thrilled to hear that you had a great experience with us and that you’re happy with our selection and pricing. We’ll be sure to pass along your kind words to Erisha – she’ll be delighted to know she made a positive impact. We truly appreciate your support and look forward to serving you again!
Canceled Extended Device Care Programme with no notification to customer
Signed up for device care program, a collaboration between DirectD and Compasia which i have to pay extra to enable me to exchange my device with a new one within the warranty period with supposedly no questions asked policy, I bought the phone in Nov 2023
Went in to exchange my phone in April 2025 and was told that Compasia terminated their agreement with DirectD in Jan 2024, and will not honor the request to exchange with a new phone and will just exchange with a second hand model that they have.
THIS ARE ALL DONE WITHOUT NOTIFYING THE CUSTOMERS ANYTHING, even after more than a year they terminated the contract with DirectD.
Asked for a refund and was informed their process takes 30 working days to refund the money, so in short, they take money from customers, went silent in hoping the customer wont notice, and for those lucky to notice, we will have to wait a long time for refund.
CompAsia 回复2025-04-29
We sincerely apologize for the inconvenience caused by the change in the DD Care program's terms. We understand your frustration and truly regret the lack of prior notice regarding the termination of the agreement.
Thank you for your valuable feedback — we’re taking it seriously to improve our communication and processes moving forward. We appreciate your patience as we work to resolve your refund as quickly as possible.
I went to kl sentral store trade in my device on 15th March. Then was told that the funds will be credited within 14 days. Today is the 14th day and still no payment received.
To add to my frustration, the customer service was horrid. Ive been reaching out to 3 different customer service emails, 3 different whatsapp contacts and even through instagram, for the past 5 days & yet i have not received a single follow up from them. Istg I am about to crash out if I receive another automated message from them.
I am thinking to lodge a police report if this situation doesnt change, and maybe file a lawsuit against them.
Such an improper and unprofessional business etiquette 👎
Update: they said that i will receive payment by 8th April. Today is 9th April and i still havent receive any payment.
CompAsia 回复2025-04-09
Hi there, we sincerely apologize for the experience you had to go through. It’s true that our payment process for Trade-Ins typically takes 7–14 working days, excluding weekends and public holidays. We completely understand how frustrating this situation must be.
We truly appreciate your patience, and to help us resolve this issue more efficiently, we kindly ask that you reach out to our support team again with your order details or reference number. This will allow us to escalate your case to the relevant team and ensure you receive a proper update.
Please rest assured that we are committed to making things right, and we will do our utmost to resolve this matter as soon as possible. Once again, we deeply apologize for the inconvenience caused, and we truly appreciate you bringing this to our attention.
We look forward to hearing from you soon.
Trade in my S23 ultra phone in february as i
was directed to this website via samsung malaysia official web for trade in purpose when i purchase new phone. I am using the special offer for goverment staff under samsung website. Hand in the phone to Compasia branch at Vivacity Mall, Kuching within a week after i received new phone, just as directed via email by compasia & follow the guides stated. After 1 mth no update from the company. I contacted thru email & customer service whatsapp no reply on what is the trade in status. I went to the branch in Kuching, the staff mentioned status pending payment. Till now no update.
CompAsia 回复2025-03-25
We sincerely apologies for the inconvenience caused. The payment for trade ins should take 14 working days, not including weekends and public holidays. We understand how frustrating this situation must be. To assist you better, please reach out to us again via WhatsApp and provide your Order ID. This will help us check the status of your trade-in and provide a quicker resolution.
We appreciate your patience and will do our best to resolve this for you as soon as possible.
If you are trading in your computer, don’t bother. It’s not worth the trouble. They will low ball you and exaggerate any small flaws. They will offer you an online trade-in value, but after “examining” your computer for 10 day will offer you one-third the online quoted price. They will then resell your computer for 8-10x what they offer you. Basically a rip off. I will never use them again. I don’t support cheats posing as businesses.
CompAsia 回复2025-02-20
We sincerely apologize for any frustration and disappointment you experienced with our trade-in process. We understand your concerns and appreciate your feedback.
To clarify, the initial online trade-in value quoted is a maximum estimated price based on the assumption that the device is in excellent condition. However, the final trade-in or buyback value is determined after a thorough physical and internal diagnostic assessment upon receiving the device. Any adjustments are based on the actual condition of the device, including factors like functionality, wear, and overall usability.
We regret that your experience did not meet your expectations, and we truly appreciate your time in sharing your thoughts. If there’s anything we can do to assist you further, please feel free to reach out.
Once again, we apologize for any inconvenience caused.
Just bought a samsung a25 “excellent” condition. Took them 4 days to process the order but once shipped received in Visayas 2 days later. Condition was excellent. Looks brand new. Only had it a few days but working fine so far. Was skeptical buying from them originally, and i’m sure not all experiences are the same but my experience was good. I would buy from them again if needed
CompAsia 回复2025-02-04
Thank you for sharing your experience! We're so glad to hear that you're happy with your Samsung A25 and that the condition met your expectations. We appreciate your trust, and we're thrilled everything is working fine so far. We understand your initial skepticism, but we're grateful that we could provide a positive experience for you. If you need anything in the future, we’d be happy to assist you again!
So this is my 2nd purchase from them, was very impressed by them for the 1st purchase. Unfortunately for my 2nd purchase, they miss out on the charging cable for my watch. WhatsApp them and their reply was very slow. Got a response and then they went missing again for 2 days. Then managed to solve it after the weekend. Then I also complained about the watch strap, which is faulty and which they said they would replace with the cable. i got confirmation from emails saying they will send both items. got them the next 2 days. but then, when I received I only got the cable this time and not the strap. so of course I decided to email them again and of course they apologies for the unnecessary stress and frustration and they said they will send the strap out that day. till today over a week already I still haven't got a response or a replacement from them yet.
CompAsia 回复2025-01-15
Dear Khoo Kay Jin ,
We sincerely apologize for the inconvenience and frustration caused by this situation. We truly value your feedback and are committed to ensuring a better experience for you moving forward.
We have thoroughly reviewed your case regarding order CAM60939 and would like to confirm that the charging cable and the watch strap have been shipped out.
We deeply regret the delays and any miscommunication that may have occurred during the process. Please rest assured that we are taking steps to improve our response time and service to avoid such issues in the future.
Thank you for bringing this to our attention and for giving us the opportunity to make things right. If you have any further concerns or require additional assistance, please don’t hesitate to reach out to us directly.
i order I phone on 7 dec 2024 and comfirmed to ship to me on 13 dec , on 13 no item was not reach me , write mail only ask to wait for feed back for delivery term.. going to file a police report .
CompAsia 回复2025-01-03
We sincerely apologize for any inconvenience caused and understand your frustration regarding this matter. Based on the courier's tracking update, your order was fulfilled and successfully delivered on 18th December.
If there are any discrepancies or further concerns, please do not hesitate to reach out to us directly so we can assist you promptly. Thank you for your understanding.
I was directed to this site as part of my IPhone trade-in when I was on the Apple website and I went through the process of submitting my trade-in. All went well until the courier company picked up the mobile and there is absolute silence after that. I have not been reimbursed and all mails / messages have gone unanswered. My last resort is to track them down to their fulfillment centre and if that is not working, I will be making a police complaint so that others do not get scammed by this company.
Further update - was able to establish contact with the company and I have been reimbursed for the phone.
Update on 6/12:
My original reference number is SGSGAP2405642 and the reason for my unhappiness is the lack of response via mail that has been published. I further tried to reach out to their address at Pasir Panjang and found that they have moved from there without any further details.
Lack of responses + not being able to track them down, led to the frustration.
Ultimately, funds were credited on 20th November.
This company is 100% a scam, sells faulty product with no after sales support. They will not honor the warranty, or provide any customer support after a sale is made. Deceitful practices.
bought iphone 12 with a good cosmetic grading. i actually dont mind the minor scratches and all. but battery health? 80% ? are you effing kidding me? scam! will never buy from here ever again!
COMPASIA is a FRAUD especially COMPASIA Philippines (compasia.com.ph)!!
They sent me damaged item and when asked for a refund, they refused!!
BBB and SEC should look into this company!!
CompAsia 回复2024-10-16
Hi Ryan,
We are truly sorry for your experience. May we have your Order Number for us to check please? Thank you
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