Most reviewers were let down by their experience overall, expressing deep frustration with multiple aspects of the service. Customers frequently complained about unhelpful support agents who provided generic responses, alongside heavily delayed refunds that took weeks or even months to process. Reviewers also noted frustrating delivery delays, uncommunicative couriers, and receiving badly damaged, incorrect, or extremely poor quality products.
Though some reviewers experienced prompt refunds or timely shipping, they unfortunately still encountered various service difficulties elsewhere. A few other people also noted that certain items arrived on time and that polite delivery personnel provided surprisingly good service.
I triggered a cancellation before seller shipped item but was refused despite item only being shipped 9 days later. Despite all the talk about buyer protection, after assuring me I could return a totally untouched and unopened item for a full refund, they sided with the seller and the seller kept both the money and the items.
Shopee 回复2023-12-19
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Im so angry with shopee customer service, however they is no channel can lauch the complint. They simply close my case after i reported missing item. Is like a robot reply. Ask proof then close case after 2 day even proof is given. This i 2nd happen time to me. After i seeing shoppe rate in here, i guess i know why. Shoppe not concern the buyer at all and they not care client feedback cause they not even open a channel for client to feedback. Is a mistake to continue use shopee. Should banned this platform. Luckily i never buy expensive thing in this platform.
Shopee 回复2023-11-28
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Very bad experience. Status indicate delivered but in actual fact, I didn't receive the item.
Shopee 回复2023-11-28
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Shopee promo is Gimmick and cheating!
1724650647859114044 shopee case number
2023 On 1111, i purchased a monitor light with no promotion price, but I saw the Shopee 30% unlimited coins cashback. Before i made my payment, I saw the cashback amount was around 1019 coins appeared and started to click payment. Unfortunately, i didn't do a screenshot at that time, and I don't know if anyone will do that.
Yesterday 15/11 when I clicked "item received " and found out there, the 30% was not credited into my account. When I brought up this issue, the team replied that I didn't apply for the cashback! How could it be, the item there is no promotion price and the only promo is the 30% unlimited coins cashback. Do you think I'm so stupid that I didn't apply the cashback? Or can i ask the public, will you apply the cashback if you were me when the item has a 30% cashback?
* Earlier, there were twice that i made reviews for the items I purchased, but the coins were not credited into my account!
Now i had requested a return and refund of this item!
Already info the seller Baseus, they mentioned if item open they will lodged police report?!
May I asked the public, when you received an item delivered to you, do you open and checked all accessories must be inorder before you click item received?
Standard replied from Shopee to ppl that made a complaint is useless nothing has been done!
Shopee 回复2023-11-28
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Seller sent me the used battery(should be band new). I returned item to shopee warehouse. Shopee informed me the refund will release to me.
After few weeks, Shopee inform me the seller did not receive item. Now I lost money and shopee do not take any responsibility.
Shopee 回复2023-11-14
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
If I can give a negative rating I would. Honestly, I was directed to contact the seller directly and when I contacted the seller they redirected me back to Shopee saying that the delivery is handled by Shopee only for Shopee to say that they are unable to do anything… What’s worse is they give you a bunch of excuses and no conclusion. Refuse to refund too.
Shopee 回复2023-10-31
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Super terrible! Horrible experience giving me lots of grieve esp on its delivery!
Shopee 回复2023-10-24
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
Bad cusomer service , dont seem to understand the problem inspite of good images and a well-described problem. It has bias for some sellers
Shopee 回复2023-10-16
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
Shopee only favors customers and willl block sellers as and when they like. If there is a function for 0 star i will give it. A bunch of mess and do not trust their number of products sold, sellers with many phone numbers can manipulate the data to their benefits and make fake reviews. 100% not authentic marketplace and will not be selling through here anymore. Google reviews work much better and are more transparent to consumers and sellers!
Shopee 回复2023-10-10
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
Shopee SG is a terrible e-commerce merchant Scammer. Previously, I've ordered virtual service item from this platform. I've filed case disputes with them and failed badly. It stated inconclusive evidence and cancelled my request of refund. They collaborated with the seller to cheat my payment. The seller didn't deliver appropriate service to me and still could con my payment. It's a black market platform. They don't have Paypal or Stripe options for buyers because they are intentionally scam buyers in another way. Please stay away from bad platform. Worst experience ever have!!!
Shopee 回复2023-09-26
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
EditDelete
If I could give 0* I would! Shopee SG is a disorganised mess with SHADY tactics without clear metrics for sellers! They seem to only incentivise dropshipping resellers from China without caring for long-term legitimate brands or local businesses. Interface is a mess, shady ads metrics, basic functions aren't available if you are a new store. Amazon and Lazada are much better platforms who actually care about brands and sustainable growth! I will stop engaging with Shopee SG both as buyer and seller!
Shopee 回复2023-08-29
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
Bought a French sun protection shawl with a buy one get one free offer, ONLINE in UK from FULL SHOPPEE for £9.99 with £2.99 postage, Only one arrived. Can only seem to contact Far East, which appears to be a different firm. Still awaiting the second one to arrive.
Shopee 回复2023-08-29
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
I'd received the delivery of the Rear Trunk Tailgate Gas Shock Dampers Lift Strut Support Rod Bars Lifter and it's too long by 5mm and unable to replace/ install it. Immediately, I raised a return and return to shopee and corresponded with the seller for the issue abd the reason of rejection completed with photos.
Shopee responded within 4 hrs! It's ludicrous and annoying to receive the unapproved reason from Shopee and approved the payment to the seller without my acknowledgement receipt in the shopee apps of the said part; even with my valid reasoning and photos that warranted the Return Refund! The assessor is unprofessional! If he or she was unqualified to handle the matter, it should be escalated to a senior/manager. Thereafter, I contacted Shopee and raised a dispute. According to shopee, it take 1 to 3 days to reply according to their email raised. On the 4th days, I contacted shopee and the customer service responded that it might be taking 5 days and she has raised internally to expedite it. However, unit today which is the 6th day, there isn't any outcome!
Shopee Reason: Inconclusive Evidence Submitted by Buyer
It's the worst service I've ever seen, and it's rated below one star!
Shopee 回复2023-08-29
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
Overall experience sucks... the products are a mess
Shopee 回复2023-08-23
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
I am a shopee seller in Vietnam. Shopee Vietnam always favour customers over its sellers. I am a shopee favourite plus store and been selling for 5 years. however, shopee closed my account over a dispute from customers. they did not investigate whether I am right or wrong. this is complete ***. Thanks to this incident. I can now concentrate on my tiktok store. PLEASE DO NOT SELL ON SHOPEE!
Shopee 回复2023-08-23
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
I order a latest phone from Shopee telefon.sg I t arrived and the phone was outdated phone model . Entirely different from the model I order. Only the camera look exactly like the model I order the whole phone is out. it was 6.5 inches phone yet the phone was only 5.5inches. it was a very slow phone . Games from playstore unable to download. Checked with seller not responding all the time. Seek the customer service asked me to click refund. After several days they informed me that refund me only when I return the phone through signpost. So many email from so many of theirs customer service sending me different instruction. one said return by 11 august, one said return by 17 august, a one said wait for him three more days to investigated. One said this and the other said that. Really very confusing. Seller finally reply through notice highlight request to refund me $11.00 to keep the phone. when no response as i rejected the seller sent again this time said refund $10 dollars to kept the phone??? End up didn't collect the phone back by ninja which was promised to collect on the 28th July, 2023 at 12 p.m to 3p.m
Shopee 回复2023-08-23
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
It has been years since I have been a customer and seller on this platform.
While I enjoy shopping on this platform, I would say that the experience of being a seller here has worsened over the years.
1) Super bad customer service
They say that they understand your concerns but they don't really genuinely listen to you. It all sounds very scripted and more than half the time I don't know if they truly know what is going on when they keep switching representatives to speak on the same case.
I have also been a seller on Carousell for years. I have a dedicated representative that I can reach out to for any issues and he will get it resolved for me.
2) They don't know what is fairness
Even with hard evidence sellers lose out on unreasonable returns. This breeds even more obnoxious buying behaviors for those customers who take advantage of the system. While it is hard to balance between siding with the customers, and siding with the sellers who are also paying them a commission and advertisements, they should at least have good judgment and a good explanation for their conclusion. I don't even know what is the point of giving evidence when nobody bothers to even read.
3)Now return policy has just gotten a notch worse
Previously we are able to dispute or come to a compromise with buyers. Now, there was no say in anything apart from accepting returns or refunds only.
I have evidence of items being delivered in good condition. But what if I receive the item in bad condition? Who should bear this cost?
I'm selling fragile items and we do our own deliveries and allow customer to do a stringent check on the mirror and delivery guy will discard the box for customers after getting the greenlight that mirror is in good condition. There was a particular incident where a customer insisted to return due to change of mind, and she made a return via Ninjavan's delivery and packaged it the way THEIR customer service representative advised them to. My mirror sent to her was in good usable condition and it came back to me broken. The customer service representative blamed us for not providing proper packaging and we have to bear the cost of the damaged item on top of losing the first delivery fee.
Shopee 回复2023-08-15
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
Terrible online shopping platform. Item was delivered out twice and twice never sent to me at all. After talking to the customer service, then the refund status immediately change from 3rd to 8th aug. This is cheating the customer. Totally dissappointed. Will change to another online shopping platform
Shopee 回复2023-08-04
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
Why return/refund is so hard with Shopee? I bought a power tower in which its advertisement stated twice "individual switch" and all of its pictures shown was socket outlets with individual switches. When the product arrived, there's only 3 switches for 3 socket outlets while the other 9 of them has no switches at all! The Ads said European standard etc.. the product arrived clean of anything, you never know if it's a reject item as it didn't carry any patent marks of its claimed European Standards in its Advertisement. All a lot of dishonest craps. And of cos Shopee staff is blind to these too.
I raise a return/refund and was rejected 4 hours later with payment released to seller and citing reason "seller sent the correct item". I then called in to explain the issues I have about the switches thinking that the assessing person might not understand what I meant in words and the hotline guy put up an email for me, only to be rejected again based on same reason. YES, I KNOW SELLER SHIPPED THE CORRECT ITEM which MISSED all the individual switches its pictures depicted SO IT IS NOT WHAT I WANT AND SELLER'S ADVERTISEMENT WITH PICTURES WERE MISLEADING AND INCORRECT. UNTRUE! AND THERE IS NO PROVE THAT IT IS OF EUROPEAN STANDARD PER ITS ADVERTISEMENT!
Using such item has a high chance of causing fire don't you know? Don't we have enough cases of incidental fire in Sg lately? Do you Shopee not have a society conscious or any ethics just to make that few miserable bucks? Or Your CEO encourages your staff to be lazy and blind, pulling your repo down to hell's drainage pit?
On top of all that, I have my fair share of nasty hiccups Shopee deal out, missing refund to my CC cos someone close the RR request day before my final return date. Luckily I have pictures of my return taken and slammed them in the email 5 weeks later.
$2 deals are of super crappy materials/deals, they are not real promotion please. Better use it in Value shop for a snack than throw in the shopee drain.
With the latest incident, I decided to quit Shopee ever and told them so, it may be the same price or slightly cheaper to buy direct from China including shipment and return/refunds policy is a breeze, no questions asked. Singaporeans, you are being taken advantage of you know? If I buy direct from China, there's no guarantee, so what's the difference buying from Shopee? Its the same thing from the same manufacturing country, Shopee isn't gonna do audits for you. When the item arrived in bad shape or wrong to its spec OR I simply don't want it anymore, I can raise returns/refund without any hassles and get my refund promptly. I wonder how is it that China Customer Service is so PRO compared to the lazy arses here in our Singapore.
Shopee should not even deserve 1 star from its inability to remain versatile and competitive in the global market. Hiring those cheap and lazy staff won't do too in today's marketplace. It obviously do not have the resources to evaluate seller's listing/items to ensure its compliance to legal requirements or customers' expectation. It just sit there to collect middle man's coins when a transaction takes place after it set up its platform etc and thinks that's enough for the next 10 yrs.
When you visit the electrical shop, most products would carry the safety mark, why not Shopee? If they can't comply, our GOVT shouldn't let them sell such for fire safety reasons in our tiny heartlands.
Shopee 回复2023-07-28
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
Been 3 weeks my issue still has not been solved and it will never be solved. Fault its on their end and kept telling me different answers every single time . Their customer service dont understand the problem in the first place and say I have to solve it on my own. Never purchasing from shopee and would give 0 stars if there is an option . Such a big organisation and backend is super terrible. Called 3 times and sent emails past 3 weeks . Date of experience ? Lost track been on going non stop . Cant even solve my problem and just give me standard textbook answer when the fault is on their side . Dont buy from Shopee literally lost another customer and more in the future
Shopee 回复2023-07-28
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there! >> https://www.facebook.com/ShopeeSingapore
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