Welcome to MICAS, where fashion meets flair! We're all about embracing your individuality and celebrating your unique style. We design "Style A Cut Above" for our fashionistas. Drawing from nature's artistry, our collections boast clean silhouettes, vibrant colors, and bold prints. We're here to support you in rocking your look. Whether you prefer subtle elegance or daring statements, MICAS has something for everyone. We appreciate your valuable feedback and will continue to make improvements in our future work!
Reviewers had a great experience with this company. Many consumers are very satisfied with the appealing designs, noting the garments look cute and offer unique, stylish options. People frequently praise the high quality of the fabrics and how well the items fit, with some mentioning things arrived exactly as pictured.
Conversely, a small portion of people felt dissatisfaction regarding the consistency of the order and delivery process. Some reviewers mentioned issues where product appearance varied from the photos, or that items arrived thin and cheap feeling. Furthermore, a small group of people expressed frustration with the return procedures, mentioning difficulty or problems with receiving refunds.
Dear valued customer, we sincerely apologize for the inconvenience and frustration you have experienced with your return process. We deeply value your support and trust in Micas, and we are committed to resolving this issue for you as soon as possible. As per our return policy, once a returned package has been received and signed for, it undergoes a quality check at our warehouse. After the inspection is completed, the refund will be issued back to your original payment method.
Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
Again, we truly apologize for the inconvenience caused and very much appreciate your patience. Please rest assured that we are here to handle this issue for you promptly.
Dear valued customer, we sincerely apologize for the trouble caused to you. As per our return policy, once a returned package has been received and signed for, it undergoes a quality check at our warehouse. After the inspection is completed, the refund will be issued back to your original payment method. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!
Dear valued customer, we're 100% real and we sincerely apologize for the trouble caused to you. Certain items have been sold out due to an unexpectedly high demand within a short time and we're making every effort to restock them ASAP. Additionally, our manufacturer is taking extra steps to enhance the quality of the item, which is causing a longer restocking time than usual.
Sizes vary by style. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
Please do not be fooled by all the 5-star reviews. Based on my experience, I honestly question how genuine some of them are.
I ordered from this company and received products that looked completely different from the pictures on the website, including defective items. I returned everything exactly as received and even had to pay for the return shipping myself. Now they are refusing to refund my full payment of $172.80 and are only offering me $81 in store credit.
The customer service experience has been extremely disappointing and disrespectful. I strongly recommend saving your money and shopping elsewhere.
What’s even more concerning is that they asked me not to file a dispute with my credit card company, which makes me believe other customers may have had similar issues.
I will definitely continue fighting to get my full refund back.
The clothing is CHEAP and far too overpriced for the quality. Additionally, I made an order at the end of March and didn’t get the entire order until MAY.
The return process is also very tedious. Customer service is laughable. They don’t offer real answers or adequate solutions. They clearly do not care about keeping customers. Sucks for them because I love to shop.
We’ve been emailing since April with no resolutions besides offering me discounts after I’ve clearly stated I will not be shopping from your company anymore. Or offering partial refunds to keep the cheap clothes.
I’ve asked for return shipping costs to be covered since your site says you offer prepaid shipping labels with no success. I don’t know what DMing is going to do.
MICAS 回复2026-05-14
Dear valued customer, we sincerely apologize for the trouble caused to you. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!