Dear Cath,
Thank you for your wonderful feedback! We're delighted to hear your order arrived promptly and that you enjoyed the beautiful packaging. Knowing it felt like opening a special gift truly makes us smile—we're so happy we could make your experience memorable.
Best regards,
SILKSILKY Team
Dear Ian,
Thank you for your wonderful feedback! We're delighted to hear you love your beautiful silk bedding and chose to upgrade to our 22 momme collection. We hope it brings you many nights of luxurious comfort, and we can't wait for you to enjoy it on your bed!
Best regards,
SILKSILKY Team
Dear Andrea,
Thank you for your wonderful feedback! We're delighted to hear that your scarf and top feel so comfortable against your skin. It means a great deal to us that you appreciate the comfort and quality of our silk. Thank you for your support!
Best regards,
SILKSILKY Team
Dear Simon,
Thank you so much for your wonderful review and recommendation!
We’re delighted to hear that you’ve had such a positive experience with SILKSILKY. Knowing that you find our service easy to deal with and our silk nightwear comfortable and long-lasting truly means a lot to us.
At SILKSILKY, we are passionate about creating high-quality silk pieces that combine timeless elegance, comfort, and durability. We also believe that providing a smooth and caring customer experience is just as important as the products we create.
Thank you again, Simon, for your trust and support. Your kind words encourage us to continue delivering beautiful silk products and thoughtful service to our customers around the world.
Warm regards,
SILKSILKY Team
Dear Abi,
Thank you so much for your wonderful review!
We’re delighted to hear that you love your nightdress and dressing gown, and that you’re happy with the quality, style, and overall experience. It’s wonderful to know that our pieces have made you feel comfortable and confident.
We’re also pleased that our customer service team could assist you with your size exchange and make the process smooth and easy. At SILKSILKY, we believe that great products should always be matched with thoughtful and caring service.
Thank you again, Abi, for choosing SILKSILKY and for taking the time to share your lovely feedback. Your support means so much to us, and we hope your silk pieces continue to bring you comfort and elegance for many special moments to come.
Warm regards,
SILKSILKY Team
Dear Sandra,
Thank you so much for sharing your experience with us!
We’re so happy to hear that our team was able to assist you with the size adjustment quickly and smoothly. Finding the perfect fit is important, and we’re delighted that your silk nightie fits well and provides the softness and comfort you were looking for.
At SILKSILKY, we’re committed to creating silk pieces that feel gentle against the skin and bring comfort to your everyday moments. Your kind words about the softness of the fabric mean a lot to us.
Thank you again for choosing SILKSILKY and for taking the time to leave such a thoughtful review. We hope your silk nightie continues to bring you comfort and a touch of luxury.
Warm regards,
SILKSILKY Team
Hi there,
Thank you so much for your wonderful review!
We’re delighted to hear that your silk pillowcases arrived on time and that you’re happy with the quality. At SILKSILKY, we put great care into selecting premium silk materials and creating products that bring comfort and a touch of luxury to your everyday life.
Your satisfaction and support mean a lot to us. We truly appreciate you choosing SILKSILKY and hope your pillowcases continue to provide you with a soft, comfortable, and restful experience.
Thank you again for sharing your experience with us!
Warm regards,
SILKSILKY Team
Dear Elaine,
Thank you for your wonderful feedback! We're delighted to hear your garment arrived quickly, was beautifully packaged, and that you love the fabric. We truly appreciate your support.
Best regards,
SILKSILKY Team
Dear Ann,
Thank you so much for your wonderful feedback! We're delighted to hear our silk knickers have provided the comfort you were looking for, especially during the heatwave. It means a lot to us that you found us, and we're so pleased you're enjoying the softness and quality of our silk.
Best regards,
SILKSILKY Team
Dear Ann,
Thank you for your kind feedback! We're delighted to hear you appreciated our prompt responses, polite service, and the care we take with the return process. Your support means a lot to us.
Best regards,
SILKSILKY Team
Dear Sok,
Thank you for your lovely feedback! We're delighted to hear you love our product so much. Your support truly means the world to us.
Best regards,
SILKSILKY Team
Dear Preeti,
Thank you for your wonderful feedback! We're delighted to hear our customer service team was able to assist you quickly and make the exchange process easy and hassle-free. Your kind words mean a lot to us, and we truly appreciate your support.
Best regards,
SILKSILKY Team
Dear Addolorata,
Thank you for your feedback. We sincerely apologize for your experience.
We have located your order and are committed to providing high-quality products and reliable after-sales service.
We sincerely apologize for the unpleasant experience we’ve caused you. Summer is the peak season for silk apparel. All our products are hand-sewn, and we’ve received a huge surge in orders. Our staff rushed to meet tight deadlines and accidentally forgot to remove the domestic size label, for which we offer our deepest apologies. This garment is labeled size L for the Chinese market, which corresponds to international size S, so the sizing is fully accurate—please rest assured.
Chinese silk boasts a heritage spanning thousands of years. Our items are crafted from genuine pure silk, and you can feel its luxuriously smooth texture the moment you touch it; our quality speaks for itself.
Our garments are made from genuine silk, and we stand behind the quality of our products. We have already sent you an email with a solution. If you prefer, we can send you a brand-new replacement free of charge, and we will cover the return shipping costs for the original item.
If you have any questions, please contact us at [email protected].
Kind regards,
SILKSILKY Customer Service Team
Dear Liz,
Thank you for your valuable feedback! We're delighted to hear you are happy with the overall fit, quality, and fast delivery. We also appreciate your suggestion regarding the armhole fit and will share it with our product team as we continue to improve our designs.
Best regards,
SILKSILKY Team
Dear Nguyen,
Thank you for your wonderful feedback! We're delighted to hear that your wife loves the product and that Harley and Ella provided you with exceptional customer service. Your kind words mean a lot to our team, and we're so pleased you had a silky smooth experience with us.
Best regards,
SILKSILKY Team
Dear Benedicte,
Thank you for your kind feedback! We're delighted to hear you love the quality of our silk. We truly appreciate your support.
Best regards,
SILKSILKY Team
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear you're enjoying the softness and elegance of our product, and that it's helping keep you cool during the heatwave. We truly appreciate your support.
Best regards,
SILKSILKY Team
Dear Joanna,
Thank you for your feedback! We're delighted to hear you love the product. We also appreciate your patience with the delivery time and will continue working to improve our shipping experience.
Best regards,
SILKSILKY Team
我于 6 月 30 日从这家公司购买了一件丝绸衬衫,几天后包装精美就到了。虽然这件衬衫做工精良,很可爱,而且价格也很优惠,但它不太适合我。我联系了他们的客户服务,几乎立即得到了回复。我确实收到了一些保留物品的提议,但我想要退货和退款。没问题。 Rio 和 Thomas 都非常乐于助人,反应迅速,到 7 月 9 日,我在退货后获得了退款。如果这是常态的话,我会毫不犹豫地再次从 Silksilky 购买。我仍在等待另一家公司的退款,我不得不返回中国......四月份购买的!所以谢谢 Silksilky 让我恢复了一点对网上购物的信心......
SILKSILKY 回复2026-07-15
Dear Customer,
Thank you so much for your detailed and thoughtful feedback! We're delighted to hear you were pleased with the quality and packaging of your silk shirt, and we're especially grateful for your kind words about Rio, Thomas, and our customer service team.
We're glad we could assist you with your return and refund process smoothly and promptly. Your trust means a great deal to us, and we truly appreciate your willingness to shop with SILKSILKY again in the future.
Best regards,
SILKSILKY Team
Dear Maisie,
Thank you for your lovely feedback! We're delighted to hear you enjoy using our product every night. We appreciate your support and your honest comment about the fit, and we hope you continue to enjoy the comfort and benefits of your silk bonnet.
Best regards,
SILKSILKY Team