SILKSILKY

Dear Kaoru, Thank you for your feedback. We are glad to hear you liked the quality of our products and we’re sorry for the inconvenience during the return process. We are committed to providing a smooth return experience. Please contact us at [email protected] with your order number so we can assist you further. To better understand our customers' needs and provide the most suitable solution, we may ask for additional details about the return request. Regarding the request to write the order number on the package and provide the return tracking number, this is to help our warehouse identify and process the large number of returned parcels we receive each day, avoiding any delays or confusion. Thank you for your understanding and valuable feedback. Kind regards, SILKSILKY Customer Service Team

Dear Chiara, Thank you for sharing your feedback. We're glad to hear you appreciate the silky softness and quality of our bonnet. We're sorry to hear that the size did not meet your expectations. Your comments are very valuable, and we will share them with our team as we continue to improve our sizing and product options. Best regards, SILKSILKY Team

Dear Dyson, Thank you for your kind feedback! We're delighted to hear you are satisfied with the quality of our products and our quick shipping. We truly appreciate your support. Best regards, SILKSILKY Team

Dear Samuel, Thank you for your kind feedback! We're delighted to hear you find our products comfortable, soft, and affordable. We truly appreciate your support. Best regards, SILKSILKY Team

Dear Sarah, Thank you for your lovely feedback! We're delighted to hear you love the fit, color, and comfort of your dress. We truly appreciate your support. Best regards, SILKSILKY Team

Dear Julian, Thank you for your lovely feedback! We're delighted to hear your birthday gift arrived earlier than expected and that we could help despite the late order. We hope the pink nightie was well received. Thank you for your support! Best regards, SILKSILKY Team

Dear Anna, Thank you for your kind feedback! We're delighted to hear you were pleased with our communication and that you love the product. We truly appreciate your support. Best regards, SILKSILKY Team

Dear Margaret, Thank you for your wonderful feedback! We're delighted to hear you were pleased with our communication, fast delivery, careful packaging, product quality, and care instructions. Your kind words mean so much to us, and we truly appreciate your support. Best regards, SILKSILKY Team

Dear Caroline, Thank you for your wonderful feedback! We're delighted to hear you're happy with the quality of our products and that you plan to shop with us again in the future. Your support and kind words mean a great deal to our team. We look forward to serving you again soon! Best regards, SILKSILKY Team

Dear Paul, Thank you for your wonderful feedback! We're delighted to hear your order arrived safely and that you were pleased with the careful packaging and the excellent quality of our silk string briefs. We truly appreciate your support. Best regards, SILKSILKY Team

Dear Lauren, Thank you so much for your wonderful feedback and continued support! We're delighted to hear you love our products, appreciate the quality, comfort, and fit, and have had such positive experiences with our customer service. Your kind words and loyalty mean so much to us. Best regards, SILKSILKY Team

Dear Elizabeth, Thank you for your wonderful feedback! We're delighted to hear you were happy with the prompt delivery, clear care instructions, perfect fit, and the luxurious feel of our silk. We truly appreciate your support. Best regards, SILKSILKY Team

Dear Customer, Thank you for sharing your feedback with us. We are sorry to hear that your experience did not fully meet your expectations. We would be happy to look into your refund and return shipping concern and assist you further. However, we were unable to locate your order information based on the details provided in your review. Could you please contact our customer service team at [email protected] and provide your order number or the email address used for the purchase? Once we receive your information, we will carefully review your case and help clarify the refund status and return process. Regarding return shipping fees, according to our return policy, for non-defective items, customers are responsible for the return or exchange shipping costs, including first-time orders. However, we always aim to provide support and find the best possible solution for each customer’s situation. We sincerely apologize for any confusion or inconvenience caused and look forward to assisting you. Best regards, SILKSILKY Customer Service

Dear Kenike, Thank you so much for your wonderful review and for being such a loyal SILKSILKY customer! We are truly delighted to hear that you have purchased multiple items from us and that you have consistently been satisfied with the quality and fit of our products. Your kind words mean a lot to our entire team and encourage us to continue creating high-quality silk products that bring comfort, elegance, and confidence to our customers. We are especially grateful for your continued trust and support. It is always our goal to provide products that you will love and enjoy for a long time. Thank you again for choosing SILKSILKY, and we look forward to serving you again in the future! Warm regards, SILKSILKY Customer Service

Dear Therese, Thank you for your feedback. We’re sorry to hear about your experience. We have located your order and are committed to providing a smooth return process. For returns due to personal reasons, the return shipping cost is the customer's responsibility, as clearly stated in our return policy. We have also sent a solution to your email. Please kindly check your inbox. If you have any questions, please contact us at [email protected]. Kind regards, SILKSILKY Customer Service Team

Dear Guri, Thank you for your feedback. We sincerely apologize for your experience. We have located your order and are committed to providing a smooth return process. We’re very sorry that we did not receive your previous emails, which may have been mistakenly filtered as spam by our system. We have now sent you a solution via email. Please kindly check your inbox. If you have any questions, please contact us at [email protected]. Kind regards, SILKSILKY Customer Service Team

Dear Ella, Thank you for taking the time to share your detailed feedback. We're sorry to hear that the product quality did not meet your expectations. However, we're pleased to know our customer service team was able to assist you promptly and professionally throughout the return process. Your comments are very valuable to us, and we will share them with our team as we continue to improve both our products and services. Thank you for giving us the opportunity to assist you. Best regards, SILKSILKY Team

Dear Frieda, Thank you for your wonderful feedback! We're delighted to hear our team was able to assist you quickly and make the refund process smooth. Your kind words, especially for Vicky, mean a lot to us. We truly appreciate your support! Best regards, SILKSILKY Team

Dear Carolyn, Thank you for your wonderful feedback! We're delighted to hear you were pleased with the quality, packaging, and that the items matched the website description. We truly appreciate your support. Best regards, SILKSILKY Team

Dear sharon, Thank you for your wonderful feedback! We're delighted to hear our customer service team was able to assist you promptly and that your exchange process went smoothly. We're so glad you're happy with your items. Thank you for your support! Best regards, SILKSILKY Team