SILKSILKY

Dear, Thank you for your feedback. We’re sorry to hear about your experience. Based on the information provided, we’re currently unable to locate your order. Please contact us at [email protected] with your order number so we can review your case. We are committed to providing a smooth return and exchange experience. To offer more flexibility, we may provide several solutions so customers can choose the option that best suits their needs. Kind regards, SILKSILKY Customer Service Team

Dear Lorraine, Thank you for your feedback. We’re sorry for the inconvenience caused with your delivery. Based on the information provided, we’re currently unable to locate your order. Please contact us at [email protected] with your order number so we can investigate and assist you promptly. We are committed to providing reliable delivery services and sincerely hope to resolve this for you. Kind regards, SILKSILKY Customer Service Team

Dear Kremena, Thank you for your kind feedback! We're delighted to hear you appreciate the quality of our silk and that the pieces you ordered fit perfectly. We also appreciate your understanding and patience regarding the delivery time. Best regards, SILKSILKY Team

Dear CARDINAL, Thank you for your kind feedback! We're delighted to hear you found a beautiful and elegant skirt that you love. We hope you enjoy wearing it and truly appreciate your support. Best regards, SILKSILKY Team

Dear Victoria, Thank you for your lovely feedback! We're delighted to hear you find our products beautiful, high quality, and reasonably priced. Your support means so much to us! ❤️ Best regards, SILKSILKY Team

Dear Elnora, Thank you for your kind feedback and continued support! We're delighted to hear you are a regular customer and that you're pleased with the quality of our products and delivery time. Your recommendation means so much to us. Best regards, SILKSILKY Team

Dear Moore, Thank you for raising your concern. We’re sorry for the worry this may have caused. Based on the information provided, we’re currently unable to locate any customer information related to you. Please contact us at [email protected] with the email address you may have used so we can investigate. We take customer privacy seriously. If you have never completed an order, we would not have access to your full address or payment details. Information previously entered may also have been saved by your browser or device. You may wish to clear your browser data and check again. Kind regards, SILKSILKY Customer Service Team

Dear Becker, Thank you for taking the time to share your detailed feedback. We're sorry for the initial inconvenience with the incorrect item and the difficulties you experienced with the refund process. We're pleased to hear that Ella was able to provide dedicated support, ensure your new order went smoothly, and help you receive the correct item. We truly appreciate your patience and are delighted that you are happy with your new purchase and the level of personal service you received. Your comments about the return and refund process are also valuable, and we'll share them with our team as we continue working to make the experience clearer and more convenient for our customers. Best regards, SILKSILKY Team

Dear Дина, Thank you for your feedback, and we sincerely apologize for the misunderstanding and frustration caused. We have located your order and are committed to providing a smooth return process. We do not intend to delay or prevent returns; we offer several options, including a return for a refund, to give customers more flexibility. Once a customer confirms the return option, we send the return address and instructions in a separate email to keep the information clear and easy to follow. We have also sent you an email with the details. Please check your inbox, and if you have any questions, contact us at [email protected]. Kind regards, SILKSILKY Customer Service Team

亲爱的加德纳， 非常感谢您的精彩反馈！我们很高兴听到您对超长帽子的质量感到满意，并且它非常适合您的长玉米辫和辫子。我们也很高兴您喜欢我们优质的服务、专业的包装和丝绸护理说明。 您的推荐对我们来说意义重大，我们很高兴您终于找到了满足您需求的引擎盖！ 最好的问候， 丝丝团队

Dear Customer, Thank you for sharing your experience with us. We are truly sorry to hear that your fitted bedsheet did not meet your expectations and that you experienced repeated tearing issues. We understand how disappointing it must feel, especially for a premium silk product that you invested in. We would like to look into this matter further and assist you properly. However, based on the name provided in your review, we are currently unable to locate your order information. Could you please contact us at [email protected] and provide your order number or the email address used for your purchase? Our customer service team will be happy to review the details and help find a suitable solution. Regarding the tearing issue, silk is a delicate and natural fiber that requires careful handling. Even high-quality silk bedding may be affected by factors such as washing methods, detergents, drying conditions, friction, or long-term use. Since we do not currently have details about how the sheet was cleaned and cared for, we are unable to determine the exact cause of the damage from the information available. That said, we take every customer concern seriously and would appreciate the opportunity to understand what happened and provide assistance. Please reach out to us by email, and our team will do our best to help resolve this matter. Thank you again for bringing this to our attention. We look forward to hearing from you. Sincerely, SILKSILKY Customer Care Team

Dear Tina, Thank you so much for sharing this wonderful review with us! We are delighted to hear that the cami set and robe made such a special gift for your daughter’s bridal shower. It means a lot to us to be a small part of such a memorable occasion. We’re especially happy to know that the size matched the measurements perfectly and that she loves the soft, luxurious feel of the silk against her skin. We always hope our silk pieces can bring not only comfort and elegance, but also create beautiful moments and lasting memories for our customers and their loved ones. Thank you again for choosing SILKSILKY and for your kind recommendation. We truly appreciate your support and look forward to welcoming you back for more silk favorites in the future! Warm regards, SILKSILKY Customer Care Team

Dear BERRADA, Thank you for your kind feedback! We're delighted to hear you are pleased with both our service and the quality of our products. We truly appreciate your support. Best regards, SILKSILKY Team

Dear Viki, Thank you for your kind feedback! We're delighted to hear that our customer service team handled your refund efficiently and professionally. We're so pleased we could make the process smooth and hassle-free, and we truly appreciate your generous support and recommendation. Best regards, SILKSILKY Team

Dear Jones, Thank you for your kind feedback! We're delighted to hear that the nightie made a lovely birthday gift and was well received. We hope the recipient enjoys it for many nights to come! Best regards, SILKSILKY Team

Dear MARIA, Thank you for your feedback! We appreciate your suggestion regarding the ironing and presentation of our products. We'll share your comments with our team as we continue working to improve the quality and presentation of our items. Best regards, SILKSILKY Team

Dear Deborah, Thank you for your wonderful feedback! We're delighted to hear you love your purchases and are pleased with the beautiful merchandise and great quality. Your support means so much to us. Best regards, SILKSILKY Team

Dear Larry, Thank you for your kind feedback! We're delighted to hear you're pleased with the excellent quality and fit of your purchase. We truly appreciate your support. Best regards, SILKSILKY Team

Dear Erika, Thank you for your wonderful feedback! We're delighted to hear you love your gown and appreciate the luxurious feel and high quality of the silk. Your support means so much to us. Best regards, SILKSILKY Team

Dear JR, Thank you for your lovely feedback! We're delighted to hear you love your camisole, the beautiful color, and our quick delivery. We truly appreciate your support. Best regards, SILKSILKY Team