Hi Eddie,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your order took longer than expected to arrive and sincerely apologize for the inconvenience this caused.
We have received your feedback and want to assure you that our team is committed to improving both our processing and shipping experience. We appreciate your continued support and will do our best to assist you as quickly as possible should you need any further help. Please keep an eye on your email for any updates.
Thank you for your patience, understanding, and for giving us the opportunity to serve you. We truly value your continued patronage.
Hi Terry-Ann,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
We understand how upsetting it must have been to miss the occasion you ordered the dress for and to feel that your concerns were not resolved. We'd like the opportunity to review your case and assist you further. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/sb/submit
Once we receive your ticket, our support team will carefully investigate your case and get back to you as soon as possible with the best available solution.
Thank you for your patience, and we appreciate the opportunity to assist you.
Hi,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you never received your order and sincerely apologize for the frustration and disappointment this has caused.
We'd like the opportunity to investigate your case and assist you further. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review?
Submit a ticket: https://portal.upmerce.co/sb/submit
Once we receive your ticket, our support team will carefully review your case and work to provide the best available solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to assist you.
Hi Angela,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the matching T-shirts did not meet your expectations and that the colors were inconsistent. We also understand your disappointment with the resolution you received.
We have received your feedback and sincerely apologize for the frustration this experience has caused. Please rest assured that our team is reviewing your case and will do our best to provide an appropriate solution. We'll be in touch as soon as possible, so please keep an eye on your email for further updates.
Thank you for your patience and understanding. We truly appreciate your feedback.
警告。请不要从这家公司订购。T 恤上人物的 IG 上显示的视频是根据您收到订单时实际收到的内容准确制作的(以说服您订购)。我上传的照片看起来完全不同,而且 T 恤根本不能穿。他们把我丈夫的头发做成了紧密的卷发,他的头发是直的,完全改变了我的面部特征,同时也给了我一生中从未留过的浅棕色头发。当我向他们展示我上传的照片以及他们在 T 恤上创作的内容时,他们拒绝承担责任。请不要浪费你的钱,因为你会像我和我丈夫一样失望...... smdh
Sistabag 回复2026-07-16
Hi Shivonne,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the personalized T-shirts did not meet your expectations and that the final design was different from the photo you submitted.
We have received your feedback and sincerely apologize for the disappointment and frustration this experience has caused. Your concerns regarding the product quality, personalization accuracy, and your experience with our support team have been noted. Our team will carefully review your case and do our best to assist you as soon as possible.
Thank you for your patience and understanding. We truly appreciate your feedback.
Hi Marcus,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
We'd like the opportunity to review your case thoroughly. Could you please submit a support ticket using the link below and include your order number along with the link to your Trustpilot review? If you've already contacted us by email, please include the email address you used so we can locate your previous correspondence more quickly.
Submit a ticket: https://portal.upmerce.co/sb/submit
Once we receive your ticket, our support team will carefully investigate your case and get back to you as soon as possible with the best available solution.
Thank you for your patience, and we appreciate the opportunity to assist you.
Hi Lenore,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you're still waiting for your Father's Day order and sincerely apologize for the frustration this delay has caused.
Please rest assured that we have received your feedback, and our team is reviewing your case. We understand how important this order is, and we'll do our best to assist you and provide an appropriate solution as soon as possible.
Thank you for your patience and understanding. We truly appreciate your feedback.
我很失望!我已多次联系以解决此问题,但我所听到的只是仓库正在调查该问题。这对我来说是一次非常糟糕的客户体验! 我不推荐西斯塔巴格!花了 85 美元买了两件质量很差的印花 T 恤。我很想贴一张照片。如果可能的话请告诉我!
Sistabag 回复2026-07-11
Hi Lenore,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has been disappointing.
Please rest assured that we have received your feedback, and our team is reviewing your case. We understand your concerns and are committed to doing our best to assist you and provide an appropriate solution as soon as possible.
Thank you for your patience and understanding. We truly appreciate your feedback.