Skillshare

Hi, Thank you for your kind words! We're delighted to hear that you had such a positive experience with our support team. Knowing that you found them professional, friendly, and a pleasure to work with truly means a lot. We'll be sure to share your wonderful feedback with the team—they'll certainly appreciate it. Thank you for being part of the Skillshare community!

Hi Kotel, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how concerning an unexpected charge attempt can be. We never want our members to feel frustrated or caught off guard by their subscription experience. Our trial promotion is a great opportunity to try out a Skillshare membership, but it does automatically transition into a charged subscription at the end of the trial period, unless you've cancelled beforehand. As we're aware that the trial can pass quickly, we're careful to provide subscribers a dated reminder of when their card will be charged at the time they sign up, via their confirmation email. Understanding the issue you've faced is important to us, as it doesn't meet the exceptional experience we aim to offer our members. Please reach out to us at [email protected]; we're here to assist you.

Hi Britt, Thank you for sharing your feedback. We truly value every member and their experience on Skillshare, and we want to make sure we understand your situation fully. For clarity, our system is set to automatically renew at the end of all membership packages unless it's canceled before the renewal date. We apologize for any confusion this may have caused. You may refer to our refund policy in our Help Center here: https://help.skillshare.com/hc/articles/204536798 Our intention is never to mislead or catch users off guard. We would like to highlight that we provide various notifications including a renewal reminder, along with your membership sign-up confirmation, you can see more here: https://help.skillshare.com/hc/articles/13898861927437 We hear your concerns about support as well. While some processes are automated for efficiency, we do have a human support team. If you haven’t already, we encourage you to reach out again through [email protected] with reference to your case so we can take one more look with this context in mind. If you have any further questions or concerns, please just drop us a note at any time!

Hi Sahell, 感谢您的美言！我们很高兴听到您对我们的团队有如此积极的体验，他们的支持让您感到礼貌、有帮助且友好。 我们真诚感谢您对他们努力和关怀的认可。知道这一切产生了影响对整个团队来说意义重大。感谢您成为Skillshare社区的一员！

Hi Johan, Thank you for taking the time to share your experience. We're sorry to hear about the frustration and financial stress this situation has caused. Supporting our members is something we take seriously, and it’s disheartening to know that we fell short of your expectations, especially given the circumstances you’ve described. We strive to maintain transparency regarding any charges, which is why we make sure that charge details are indicated both on the checkout page and in the confirmation email. We would also like to highlight that we provide various notifications, including a renewal reminder, you can see more here: https://help.skillshare.com/hc/articles/13898861927437 Our detailed membership refund policy is also accessible here: https://help.skillshare.com/hc/articles/204536798 Alternatively, if you already have an open ticket with us, kindly respond to our information request with your current ticket number. Rest assured, a member of our team will be in touch as soon as possible to assist you further.

Hi Mahany, Thank you for your kind feedback! We're glad to hear that the response you received was prompt and helped clarify the issue in a respectful and clear manner. Providing thoughtful and helpful support is important to us, and we truly appreciate you taking the time to share your experience. Thank you for being part of the Skillshare community!

Hi Augustus, Thank you for your feedback and for giving Skillshare a try. We're glad to hear that you enjoyed the access to classes, the features, and the quality of our teachers. We completely understand that timing and budget play a role in these decisions. We truly appreciate your honesty, and we're happy to hear that you hope to return in the future. We'll be here whenever you're ready to continue your learning journey with us!

Hi Quinn, 感谢 Quinn 分享你的反馈。很抱歉听到你在访问一些感兴趣的课程时遇到了困难。 我们理解，看到旧课程列出来却无法观看，确实会让人感到沮丧。感谢你指出这个问题，因为课程可用性方面的清晰预期对整体体验很重要。 你的反馈将转达给我们的团队，我们会持续改进平台上课程可用性的沟通方式。感谢成为 Skillshare 社区的一员！

Hi Martin, Thank you for taking the time to share your experience. We’re sorry to hear about the disruption and the frustration this has caused. We take concerns around billing, account status, and subscription continuity very seriously. What you’ve described does not reflect the standard experience we aim to provide, and I can understand why this situation would feel especially concerning given the conflicting information you received during support interactions. While we can’t review account-specific details here, we do want to make sure your case is properly looked into. If you haven’t already, please continue working with our Support team and share any relevant information so this can be escalated appropriately and fully reviewed. We appreciate you bringing this to our attention, and your feedback will be shared internally as part of our ongoing efforts to improve consistency and clarity in how these situations are handled.

Hi Landon, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Skillshare hasn’t met your expectations. We understand that perceptions of value and content quality can vary, and we appreciate you comparing your experience with other learning platforms. That said, we’re always working to improve both the quality and breadth of our classes, as well as how members experience the platform overall. Your comments are noted and will be shared with our team as we continue working to improve.

Hi Jo-Ann, 感谢 Jo-Ann 的用心反馈！很高兴听到你喜欢这些短小、结构化的课程，以及课程被分成易于管理的模块，让你可以暂停、练习，按自己的节奏建立技能。 更棒的是，这种形式帮助你完成了第一个钩针玩偶——这正是我们希望支持的学习进步。我们也感谢你关于讲师教学风格和节奏的反馈，会转达给相关人员。 感谢成为 Skillshare 社区的一员，祝你创作愉快！

Hi Alisha, We’re really happy to hear you’re loving Skillshare. We appreciate your support and are glad to have you as part of the community!

Hi, Thank you for your feedback! We’re happy to hear you’re enjoying the courses. We appreciate you being part of the Skillshare community and hope you continue finding classes you like!

Hi Dario, Thank you for your kind feedback! We’re glad to hear you’re enjoying the courses and finding it easy to navigate the catalog. It’s great to know the variety and themes are feeling relevant and up to date for you. We truly appreciate you being part of the Skillshare community and hope you continue discovering classes you enjoy!

Hi, We are so glad you are enjoying your experience with us!

Hi Ezeugwu, Thank you for your feedback! We’re glad to hear that overall your experience has been positive and that you’re enjoying the platform. We’re sorry to hear you’ve experienced occasional video glitches. That’s definitely not ideal, and we appreciate you bringing it to our attention. We’ll continue working to improve playback stability so the learning experience stays smooth. Thanks for being part of the Skillshare community!

Hi Christine, 感谢 Christine 分享你的体验！很高兴听到你在寻找正念艺术相关内容时发现了 Skillshare，并且很快就想继续探索。 知道这些课程帮助你更快学习，支持你的创意和教学旅程，真的很棒。我们尤其高兴听到你觉得课程种类丰富很有价值。 感谢成为 Skillshare 社区的一员——希望你在课程中继续找到灵感！

Hi Dave, Thank you for sharing your feedback with us. We're glad to hear you're enjoying the classes you've explored so far. At the same time, we appreciate your comments about the limited variety of MidJourney-related content. Feedback like this helps us better understand the topics our members would like to see expanded, and we'll be sure to share it with our team. Thank you for being part of the Skillshare community, and we hope you continue discovering classes that inspire and support your creative journey!

Hi Hayley, Thank you for your feedback! We're happy to hear that Skillshare has been an easy way for you to learn new skills. Making learning accessible, enjoyable, and flexible is what we strive for, and we're so glad it's been a positive experience for you. Thanks for being part of the Skillshare community!

Hi Sumit, We're glad you enjoyed your experience. Thank you for your positive feedback.