Hi Laura,
Thank you for sharing your concerns. We’re truly sorry to hear about your experience with the trial and renewal process—it’s never our intention to make anyone feel caught off guard or unfairly charged. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
We're sorry to hear about the confusion with the cancellation process. Please know that we are actively working to enhance our systems to prevent such occurrences in the future.
We would like to highlight that we provide various notifications including a renewal reminder, along with your membership sign-up confirmation, you can see more here: https://help.skillshare.com/hc/articles/13898861927437
You may refer to our refund policy in our Help Center here: https://help.skillshare.com/hc/articles/204536798
To ensure that your issue receives the attention it deserves, we kindly ask you to submit a support ticket detailing your concern. This will allow our dedicated support team to investigate the matter thoroughly and provide you with the assistance you need.
Hi Wendy,
Thank you so much for sharing this! We're really glad to hear that you received a quick response and the guidance you needed. It's especially wonderful to know that you felt supported by our Customer Support team and had such a positive experience with the service. We'll be sure to pass along your kind words to the team!
Hi Gailene,
感谢 Gailene 分享你的体验！很高兴听到你最初是为了一个课程加入 Skillshare，结果发现了那么多对你有帮助的课程。我们也很高兴你收到的续订信息和帮助让你的体验变得清晰而愉快。你对我们 Support 团队的好评对我们意义重大，很高兴你成为 Skillshare 社区的一员！
Hi Adrian,
感谢 Adrian 花时间分享你的体验。很抱歉听到这次经历让你如此沮丧，尤其是你已经会员好几年，而且在续订后很快就联系了我们的 Support 团队。我们理解，当服务尚未使用时却收到意外扣款，确实会让人感到失望。虽然我们的会员会在续订日期前自动续订，除非在续订日前取消，但我们很感谢你关于续订和退款体验的反馈。我们认真对待你的担忧，会将此反馈转达给相关部门，以便我们持续改进会员体验。
Hi Ogunrinola,
Thank you for your kind words! We're absolutely delighted to hear that our team was able to surprise you with a positive experience. It's wonderful to know that we could help with your refund and that you appreciated the offer as well. Your 10/10 feedback truly means a lot to the entire Skillshare team!
Hi Rafael,
Thank you for your kind words! We're glad to hear that you're enjoying the wide selection of courses and learning from our excellent instructors. It's wonderful to know that Skillshare has been a positive place for you to learn and grow. We truly appreciate your support!
Hi Yogesh,
Thank you for sharing your experience. We're glad our Customer Support team was able to help resolve the issue and provide a full refund. We understand how concerning an unexpected annual charge can be, and we're pleased we could get this sorted out for you. We appreciate you taking the time to share your feedback and are glad we could help make things right.
Hi Shankar,
Thank you so much for your heartfelt feedback! It means a lot to hear that Skillshare has become such a valuable part of your learning journey and a trusted resource whenever you're looking to learn something new. We're truly grateful to be your go-to learning platform and appreciate your continued support!
Hi Tony,
Thank you for your thoughtful review, Tony! We're delighted to hear that you've had such a positive experience with both our customer support team and the classes on Skillshare.
It means a lot to know that our team was able to support you with professionalism and understanding. Your kind words and encouragement truly mean a great deal to us.
Thank you for being part of the Skillshare community, and happy learning!
Hi Anna,
Thank you for your wonderful feedback! It's fantastic to hear that you've found Skillshare rewarding as both a student and a teacher.
We're grateful to have you as part of our community and wish you continued success in both learning and teaching!
Hi Viany,
Thank you for the wonderful review! We're honored to be part of your learning journey and are so glad you've had such a positive experience. We hope to continue helping you build new skills and achieve your learning goals!
Hi Ellis,
Thank you for your incredibly kind words! Knowing that our support left such a positive impression means so much to us. We work hard to provide timely and thoughtful assistance, and we're delighted that your experience reflected that. We appreciate you taking the time to share your kind words!
Hi Rajesh,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating unexpected renewal charges can be. Our memberships are set to renew automatically unless canceled before the renewal date, and we recognize that this can sometimes lead to disappointment.
We would like to highlight that we provide various notifications including a renewal reminder, along with your membership sign-up confirmation, you can see more here: https://help.skillshare.com/hc/articles/13898861927437
We appreciate you sharing your concerns, as feedback like yours helps us continue evaluating and improving the experience for our members.
Hi Johannes,
Thank you for sharing your experience. We're glad to hear that our support team was able to provide clear and helpful assistance, even though we couldn't resolve the issue the way you had hoped. We understand how frustrating that can be, and we appreciate your understanding. Your feedback is valuable and helps us continue improving both our support and overall member experience.
Hi Myles,
Thank you for taking the time to share your concerns. We understand how frustrating it can be to encounter an unexpected renewal charge, especially if you haven't been actively using your membership.
We appreciate you reaching out promptly after the charge. While we understand your request, our support team must follow our refund policy consistently, and we're unable to make exceptions outside of those guidelines.
That said, we never want you to feel unheard. To ensure that your issue receives the attention it deserves, we kindly ask you to submit a support ticket again detailing your concern. This will allow our dedicated support team to investigate the matter thoroughly and provide you with the assistance you need.
Hi Cherry,
Thank you for your kind feedback! We’re happy to hear that Scarlit was able to assist you promptly and provide amazing customer service. We’ll be sure to share your kind words with them—they’ll be delighted to know their support made a positive impact.
Hi Matthew,
Thank you so much for your thoughtful feedback! We're happy to hear you found Skillshare educational, easy to follow, and flexible enough to learn at your own pace. We also appreciate you sharing your thoughts about monthly subscription options.
Currently, we don’t offer a monthly subscription plan on our website, but I’ll be sure to share your feedback with our team for future consideration. Hopefully, this is something we can introduce down the line!
In the meantime, here are a few options for you:
- A monthly subscription is available through our mobile apps on the iOS App Store and Google Play. (When you subscribe through the app, your monthly membership gives you full access to Skillshare across all supported devices. You can learn on your computer, learn in the app, and switch between devices whenever it works best for you.)
- If you're from the US, you can purchase gift cards directly from us. Simply follow the link to make a purchase: Purchase Gift Cards (https://skl.sh/3VZLtGP)
Thank you for being part of the Skillshare community, and we hope to welcome you back in the future.
Hi Kenneth,
We’re sorry to hear that you’ve had such a frustrating experience. That’s definitely not what we want for our members.
Technical issues can be incredibly disruptive, and we understand how disappointing that can feel.
Your satisfaction is our priority, and we're ready to address any issues you may have experienced. If you have an existing ticket with us, please reply to our information request with your current ticket number. Rest assured, one of our team members will promptly follow up to provide further assistance.
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