Skillshare

Hi Aga, Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how concerning unexpected charges can be. If you've continued to see charges on your account, we'd appreciate the opportunity to investigate this further. Please reach out to our Support team so we can review your billing history, confirm the status of your membership, and help resolve any issues as quickly as possible. We understand how frustrating this situation must be, and we appreciate you bringing it to our attention.

Hi Anita, Thank you so much for this incredible review! We're delighted to hear that you've enjoyed the people, knowledge, structure, and overall experience that Skillshare offers. It means a lot to know that you appreciate the variety of classes, the ease of using the platform, and the kind and respectful atmosphere within the community. Your words about the creativity, potential, and inspiration you've found here truly made our day. Thank you for being part of the Skillshare community. We're excited to continue learning and growing alongside you!

Hi Paula, Thank you for your kind feedback! We’re glad to hear that you’ve been a member for a few years and continue to find great teachers and the classes you’re looking for. It means a lot to have your long-term support, and we’re happy Skillshare has been a helpful part of your learning journey. Thanks for being part of our community!

Hi John, We're glad you found our information and classes helpful! Thank you for your kind words.

Hi Edy, Thank you for taking the time to share such detailed feedback, and we're sorry to hear about the experience you’ve described. We understand how frustrating it must have been to lose access to your account email and still see ongoing charges. Situations like this are never what we want for our members, especially when it comes to managing or ending a subscription. Your concerns about clarity, cancellation access, and how the support interaction felt are completely valid, and we're sorry that the resolution you received didn’t feel helpful or reassuring. We also hear your point about wanting a clearer, simpler process for account recovery and subscription cancellation when access to original login details is lost. That’s important feedback, and we'll make sure it’s shared with the appropriate team for review. While we're glad you found value in the classes themselves, we understand that the overall experience with billing and support has significantly impacted your trust. We appreciate you being open about this, even when it’s difficult to share. Thank you again for your honesty.

Hi, We are so glad you found our courses both accessible and interesting.

Hi Janos, Thank you for your wonderful feedback! We're honored to hear that you consider Skillshare one of the best learning platforms. It's great to know that you've enjoyed the variety of courses and found our teachers to be so helpful along the way. We truly appreciate you being part of the Skillshare community and hope you continue discovering classes that inspire and support your learning journey!

Hi Muyamike, We're so glad you're enjoying learning about books with us! Thank you for your kind words.

Hi, We're happy you found our instructors to be both skilled artists and excellent teachers. Thank you for your wonderful feedback!

Hi, Thank you for your kind words! We're happy to hear that Skillshare has made learning feel approachable and clear as you're getting started. It’s wonderful to know that the skills and techniques you've seen from professional creators on social media now feel more accessible. Helping beginners build confidence and learn at their own pace is exactly what we strive for. Thank you for being part of the Skillshare community, and we’re excited to be part of your creative journey!

Hi Frode, Thank you for your thoughtful review! We're glad to hear that the short, flexible lesson format works well for you and allows you to learn at your own pace. It's wonderful to know that you're enjoying the French course and finding it helpful in your learning journey. As a teacher yourself, it means a lot to hear that Skillshare is providing valuable insights and inspiration. Thank you for being part of our community, and we wish you continued success with your learning!

嗨Eleanor， 感谢你花时间分享如此用心的反馈，Eleanor。很高兴听到你在Skillshare的前几天体验不错，并且享受课程的多样性和适中的时长。 我们也感谢你指出视频时间信息的问题。我们理解当你围绕课程规划时间时这有多令人沮丧，我们会将反馈传达给团队。 同样感谢你关于定价透明度的评论。我们理解注册前拥有清晰信息的重要性，也感谢你对体验的诚实看法。 很高兴你整体喜欢这个平台，也希望你能继续发现激发灵感、支持你学习旅程的课程！

Hi Will, Thank you for sharing your feedback. We're sorry to hear about your frustration with the renewal and refund experience. We understand how disappointing it can be to be charged for a membership you no longer intended to use, especially when the renewal comes after a longer subscription period. As per our refund policy, we do not offer refunds on membership renewal charges. You can review our refund policy here: * https://help.skillshare.com/hc/articles/204536798 While our memberships are set to renew automatically and this is disclosed during signup, we recognize that situations like yours can still be frustrating. We appreciate you taking the time to share your perspective, as feedback like this helps us continue evaluating and improving the member experience.

Hi Anna, We're glad you enjoy our diverse artist selection. Thank you for your kind words!

Hi, Thank you for your feedback! We're delighted to hear you're enjoying the variety of classes and their presentation. It's wonderful to know that the learning experience has been a positive one for you.

Hi Barbara, Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the instruction and having fun along the way. There's nothing better than seeing your skills grow and feeling proud of what you're creating. We're so glad Skillshare has helped you feel confident and successful in your creative journey. Happy creating, and thank you for being part of our community!

Hi Chantel, Thank you for sharing this! We love hearing that what started as a few classes with teachers you already knew has turned into discovering so many more topics and instructors on Skillshare. One of the best parts of learning is finding unexpected interests along the way, and we're thrilled that you've found so many classes that inspire you. Thank you for being part of the Skillshare community, and we hope you continue enjoying the journey!

Hi Ric, Thank you for sharing your experience! We're glad to hear you're enjoying the learning experience and the flexibility of accessing your classes across devices. Making it easy to learn whenever and wherever works best for you is important to us, and we're happy to be part of your creative journey.

Hi Onyun, We're so happy to hear you loved the quality lessons! Thank you for your wonderful feedback.

Hi Wylder, We're so glad our information was helpful to you! Thank you for your kind words.