最差的客服
最差的客服。他们说已送达，但实际上是送到了他们自己的仓库。我要求解决，他们说无法重新发货或退款，建议我去当地警察局报案。史上最差的体验。
Snagged & Bagged 回复2026-07-09
Hello! Can you please share your order number so that we can look into this? If the package was returned to sender, we will issue a refund.
关于 Snagged & Bagged
数据更新- 网站
- snaggedandbagged.com
- 分类
- 购物与时尚
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 102 条评价
- 差评回复率
- 70%（31/44 条）
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商家自述
Snagged & Bagged is your premier destination for luxury fashion at outlet prices. With a curated selection of premium designer items from renowned fashion houses, we offer unbeatable discounts on a wide range of products, from apparel and accessories to footwear and more. Whether you're looking for timeless classics or the latest trends, our online outlet provides the perfect blend of quality, style, and savings. Shop with confidence and elevate your wardrobe with sophistication without breaking the bank, only at Snagged & Bagged.
以上内容由商家自行提供，未经平台核实。Snagged & Bagged靠谱吗？
Snagged & Bagged（snaggedandbagged.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 102 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 70% 的差评；评价主要围绕产品、价格、质量。数据最后更新于 2026-08-30。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fantastic value and bargain prices offered across various items. Reviewers often commend the rapid delivery speeds and the ease of navigating the ordering process. Many people are pleased with the overall condition of the products upon arrival, noting they are often new with tags. However, some customers were concerned about inconsistent sizing across garments, with several noting pieces were significantly too big or too small. A few other people mentioned receiving items with defects, such as incorrect seam cutting or damaged packaging. Some reviewers felt that items were not as described or encountered issues with sales fulfillment and replacement policies when problems occurred.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
虚假宣传
虚假宣传。调包欺诈。我买的是长袖秋季羊绒毛衣，他们却给我发了3/4袖的毛衣。我发了十几封邮件要求换 advertised 的商品，他们一直拒绝，最后才同意退货，但运费要我出。大家小心。
🔴 公开评价标题：纯纯的挂羊头卖狗肉——快跑！
🔴 公开评价标题：典型的调包欺诈——快跑！评价正文：远离这家店！我在发票上明确看到下单的是高端"Vaneli - Women's Premiata Bonnie 运动鞋"，本想当礼物送人。结果他们寄来的却是完全不同的低端款（Vaneli Penny 运动鞋），还装在普通的粉色盒子里。被发现后，客服承认是" listing 错误"，因为他们压根没库存。他们毁了我送礼物的心意，给出的解决方案是一句敷衍的道歉和一张毫无诚意的20美元折扣码，让我继续在他们家花钱。他们逼我自己花时间、花油钱跑去邮局把他们的错发商品退回去，才肯退款。这是典型的调包套路，用高端标签卖廉价库存。别信他们的 listing！
Snagged & Bagged 回复2026-06-27
您好 Dani，这确实是我们这边的失误，我们在收到您的邮件后20分钟内就回复了。不存在任何诱导行为，退货也已立即批准。我们理解您的沮丧，再次为列表中的照片错误道歉。
他们发错尺码了
等了将近三周才收到包裹，结果发错了尺码。两双跑鞋都大了一码。现在两双鞋都穿不了，他们还不给换，明明是他们发错货。千万别从 Snagged and Bagged 下单！！
Snagged & Bagged 回复2026-06-18
Hi Jon! We've replied to your email; please check there for instructions on your request. We did not send the incorrect size, shoes were shipped in size 10.5 as ordered and shown in your order confirmation.
客服在哪？？？
4月底我下单了一件商品，结果收到的是错的颜色。从5月初开始我一直在尝试联系公司解决问题。有时回邮件说"正在处理"，有时干脆没回复。但问题一直没解决。我快绝望了。
Snagged & Bagged 回复2026-06-18
Hello! Can you please provide your name or order number so that we can be sure this is resolved? We reply to all emails within 24 hours and would like to ensure we are receiving your messages.
超划算！！！
我喜欢在这家找到当季和过季但我一直喜欢的衣服，虽然价格超出我的预算。效果一直很好。唯一的缺点是不能退货，所以一定要确保尺码等信息正确。成色都是全新的，如预期一样。
商品从未送达
商品从未送达。 我劝大家别从这个网站买任何东西。我买了双 Staud 穆勒鞋，花了161美元。我收到一封邮件说鞋子被放在了我们需要钥匙才能打开的社区信箱大格子里。 根本没这回事。 要么是邮递员送错了信箱或房子，要么压根就没放进任何信箱。 我联系了 Snagged & Bagged，他们以有送达确认为由拒绝退款。 我没有理由撒谎，我确实没收到鞋，以后也不会再从这个网站买东西了。Snagged & Bagged 选了 USPS 配送， USPS 送丢了他们付的商品，他们就该负责。
⭐☆☆☆☆
⭐☆☆☆☆ 这是我经历过最差的网购体验之一。 我下单后期待收到购买的商品，结果却收到了错误的商品。联系客服后，情况反而更糟，因为第二件发货也是错的。 第一件商品让我对真伪产生了严重怀疑，第二件商品则完全不是我订的。我订的是牛仔裤，收到的却是印花阔腿裤。 最让人沮丧的是，这些不是孤立的失误。多件商品都发错了，说明他们在质量控制和订单履行方面存在严重问题。作为顾客，我只能自己花时间记录错误、联系客服、安排退货，而这些商品压根就不该发给我。 客服态度虽然礼貌，但解决方案却把负担全推给了我，他们自己却不愿为反复出现的履约错误负责。 我对这家公司彻底失去信心，不会推荐任何人从他们家购买。
Snagged & Bagged 回复2026-06-18
Hi Ilana, I see that our team quickly helped to resolve your issue and I want to apologize again that you received the 1 incorrect item. There was a shipping label mixup and it was an honest mistake that we immediately took steps to resolve. You mentioned multiple items were incorrect but I am only able to note the 1 item in your email resolution for the 1 incorrect pant, as you confirmed in your message that the Just Jean was correct.
我订了一双凉鞋，但我从没…
我订了一双凉鞋，一直没收到。等了两周要解决方案，他们的回应居然是让我去报警调查。这是我见过最差的客服，我损失了60美元，鞋也没收到。
买家小心。
买家小心了。 我在 Snagged & Bagged 买了一双鞋，但从来没收到。虽然 USPS 显示包裹已签收，但我住的楼有门卫和包裹管理系统，会记录每一个进入大楼的包裹。根本没有这个包裹被签收的记录。 我立刻联系了公司，说明了情况，并提供了包裹丢失的详细信息。他们不仅没有帮忙调查、提供补发或任何有效的签收证明，只是告诉我 USPS 显示已送达，让我自认倒霉。 更糟糕的是，因为我还想要那件商品，最后我自己又买了一双鞋。尽管我又在这家公司花了钱，他们还是拒绝提供任何补偿、补发、店铺积分或退款。 我理解物流公司会出错。我不理解的是，一家把100%的风险都推给顾客、包裹丢了却没有任何支持的公司的做法。 问题不在于包裹丢了。问题在于 Snagged & Bagged 选择如何处理。以我的经验来看，一旦他们拿到你的钱，客服就不存在了。 我不会再从这家公司购买了。
一直卡在同一个物流状态…
同一个物流状态卡了一个多星期了——已创建运单，但 USPS 还没收件。
Snagged & Bagged 回复2026-06-18
Hi Emana, I'm sorry USPS lost your package. Unfortunately, we could not reship these items because they were the last in stock. We know this is frustrating and have confirmed that your full refund was processed. We hope you will give us another chance to exceed your expectations, even though USPS dropped the ball :(
体验很棒，质量也好
体验很棒，品质也很好。
我从这家店订了一件运动背心……
我从这家公司订了一件运动背心。他们寄错了尺码。他们没说要补发正确的商品，只说可以退款，但前提是我得按他们的要求把寄错的尺码退回去。结果我当初订的那个尺码/商品已经断货了。客服太烂了。不推荐。
Snagged & Bagged 回复2026-06-18
Hi Katie, we are truly sorry that you received the wrong size. We make every effort to correct the order with an exchange when we have the item in stock. We completely understand your frustration and have coached the shipping team on this mix-up. I see your full refund was processed, and I apologize again for the error.
他们虚假宣传产品
他们在网站上虚假宣传产品。明明是他们的问题，却以「不接受退货」为由拒绝退货。不支持。我等了一段时间才写这个评价，免得他们知道我是谁，毕竟现在的公司都喜欢人肉曝光！
Snagged & Bagged 回复2026-06-19
Hi! I am not able to locate your order, and you have not replied to our outreach for contact info. We would be happy to look into your claim if you provide the order number. If we made a mistake, it will absolutely be resolved. Otherwise our items are final sale when shipped as ordered. I'd love to help if you provide your info!
这单订单啥都有问题
这单订单啥都错了。别想着打电话找客服，根本打不通。他们给我发了错误的尺码，还跟我说这是最终销售不能退换。简直是骗局。我再也不会跟这家公司做生意了。之前我从来没听说过他们。 编辑：在我联系银行并写了这个评价后不久，他们取消了订单并退款给我。
Snagged & Bagged 回复2026-06-02
Hi Dawn, I see we resolved this immediately and canceled your order for the 8 wide. We apologize if you missed the wide-width specification on the listing, but glad we were able to resolve this for you!
退货政策烂透了，服务也差……
退货政策烂透了，客服也很差
Snagged & Bagged 回复2026-06-02
Hi Jared, we're not able to find an order under your name. Please let us know how we can help by providing your order number or emailing our team. Our final sale policy allows us to offer the best pricing possible. The full policy is listed on each item and also at this link: https://snaggedandbagged.com/policies/refund-policy
别在这家店买
别在这买。我买了一条裤子，跟图片完全不一样。而且他们的尺码表差得离谱。他们寄给我的裤子我能塞进三个我。我通知了 Snagged & Bagged，他们拒绝换货也不退款。另外，他们衣服质量也很差。我劝大家远离 Snagged & Bagged。
价格有误导性
价格有误导性。比如商品经常标一个从未实际售出的零售价，然后「打折价」比实际零售价还高。我联系了他们，他们说是因为「某些因素」，但完全没解释为什么标错零售价还卖得比原价高。总之，不可信。你可能能捡漏，但别以为总能占到便宜。
烂公司
烂公司。产品没按承诺送达，包装也没保护好商品。公司根本不在乎。听我一句劝，他们只有3星是有原因的。商业手段不道德。
Snagged & Bagged 回复2026-05-22
Hi Roger, can you please reach out to out team about your claim that the order did not show up? We have confirmed delivery and noted your email regarding exchange sizes, which is unfortunately not something we offer.
他们宣传的东西他们根本没有……
他们宣传的东西根本没有……就因为这个原因我不会再跟他们做生意了。真烂，祝你好运！
Snagged & Bagged 回复2026-05-22
Hi Ryan, We are constantly working to ensure our inventory is accurate, and I'm sorry the item you ordered was incorrect in our system. We'd be happy to personally confirm an item for you in the future to earn your business. Please just send us an email or chat!
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