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Snagged & Bagged

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102 条评价

3.3102 条评价
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关于 Snagged & Bagged

数据更新
网站
snaggedandbagged.com
分类
购物与时尚
所在地
美国
状态
待认证
近 12 个月
102 条评价
差评回复率
70%(31/44 条)
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商家自述

Snagged & Bagged is your premier destination for luxury fashion at outlet prices. With a curated selection of premium designer items from renowned fashion houses, we offer unbeatable discounts on a wide range of products, from apparel and accessories to footwear and more. Whether you're looking for timeless classics or the latest trends, our online outlet provides the perfect blend of quality, style, and savings. Shop with confidence and elevate your wardrobe with sophistication without breaking the bank, only at Snagged & Bagged.

以上内容由商家自行提供,未经平台核实。

Snagged & Bagged靠谱吗?

Snagged & Bagged(snaggedandbagged.com)在 OK.one 的综合评分为 3.3 分(满分 5 分),基于本站收录的 102 条用户评价,属于购物与时尚分类,口碑一般。评价两极分化:56% 给出 4 星及以上,同时 37% 打了 1 星;商家回复了 70% 的差评;评价主要围绕产品、价格、质量。数据最后更新于 2026-08-30。

评价综述

AI 生成

Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fantastic value and bargain prices offered across various items. Reviewers often commend the rapid delivery speeds and the ease of navigating the ordering process. Many people are pleased with the overall condition of the products upon arrival, noting they are often new with tags. However, some customers were concerned about inconsistent sizing across garments, with several noting pieces were significantly too big or too small. A few other people mentioned receiving items with defects, such as incorrect seam cutting or damaged packaging. Some reviewers felt that items were not as described or encountered issues with sales fulfillment and replacement policies when problems occurred.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

袖窿是缝死的

我买的产品有瑕疵,袖窿被缝死了。我本来可以自己修,但怕越弄越糟。联系客服的时候,考虑到我是为了参加活动才买的,他们给的解决方案都不太合理。我觉得既然产品本身有质量问题,他们本可以给出更好的处理方案。

Snagged & Bagged 回复2026-06-02

We are so sorry about this very rare issue with the armhole of your item! I see we offered a full return or a discount to alter the item, and we resolved this with you, but we completely understand this was not the experience you hoped for and we have addressed detailed item checks with our shipping team!

千万别从这家公司买

我不推荐从这家公司购买。我订了一条和我现有那条不同颜色的 Isabel Marant skort。我在找38码的,发现有一款是米白色的(我有一条红色的)。照片看起来和我的裙裤一模一样。 收到货后,东西和订单确认页上的照片完全不符。那是一条下摆只有一层荷叶边的裙子(照片里是多层荷叶边,裙裤中间也有一层),后面是拉链而不是松紧腰(照片里和我那条红色的都是松紧腰)。而且商品上没有任何吊牌,这说明是穿过的,不是新的。 虽然 Snagged and Bagged 回复邮件挺快的,但他们说如果要继续处理,我需要拍一张收到的商品和装箱单的照片,然后上传到邮件里。我从其他商家买到错的东西,从来没被要求拍过照片。要是遇到这种情况,其他商家会寄预付运费的快递单给我,为错误道歉,让我退货。 但我还是照做了,拍了照片发过去。下一封邮件真的很奇怪。他们说我可以留下这件错误的商品,他们会给我15%的折扣;或者我可以退货退款,他们还附上了快递单。但他们又说商品不能穿过,所有吊牌都必须还在。根本没有任何吊牌。 所以我联系了我的信用卡公司来争议这笔费用,因为我现在已经不信任这家公司了。我想要立刻拿回我的钱。我的信用卡公司很爽快地给他们发了信,把我的账户退款了,但说商家有到5月18日的期限来回应。 当我就此事发邮件给 Snagged and Bagged 时,他们回了一封长邮件,说他们不知道为什么没有吊牌,也不知道为什么我收到了错误的商品。 我用了他们的预付快递单,开车去 USPS 退货(花了我自己的油钱,还花了我更多的时间)。 然后第二天我又收到了 Snagged and Bagged 发来的另一封邮件。那个女人让我取消信用卡公司的争议,说如果有争议他们就无法给我退款。她还说他们的公司会因为这笔争议被信用卡公司收取15美元的费用。真的吗?那我浪费的时间呢——回复邮件、拍照片证明我收到的是错误的商品、开车去 USPS 寄回他们发错的货?他们不在乎我的时间和麻烦吗? 然后我在 Trust Pilot 上看了所有这些负面评价,都是类似的经历。这生意太不靠谱了。

Snagged & Bagged 回复2026-05-07

Hi Jennifer, As mentioned in our email thread, we are extremely sorry that the wrong color skirt was shipped. We require photos for incorrect item claims to confirm the item was indeed from our company and prevent return fraud. Our team replied immediately and provided a return label within 1 hour, offering the best solution available and again apologizing that a mistake was made.

关于非全新但已穿过的鞋子的退货政策!

发邮件来回沟通了好几天,我都快崩溃了。他们的客服简直糟糕透顶。在 Snagged & Bagged 的「关于我们」页面里写着:「然而,如果您的订单出现问题,我们随时为您提供帮助!请通过邮件联系我们,附上订单号和照片,我们会尽力为您解决。以客户为先。如果感觉哪里不对,我们的团队会迅速且真诚地为您提供帮助。」但这根本不是真的。我发了照片告诉他们鞋子已经穿过了,还拍了鞋底并说明有烟味,他们连让我解释的机会都没有,就给了15%的退款(我买了两双鞋),还提供了一个10%的折扣让我再次购买。我为什么要再买?他们根本不算数。我拒绝后,过了好几天他们才回邮件。他们说这是「允许」我退鞋的唯一一次,还说我必须在五天内寄回,否则不退钱,而且退货运费要我自己出。顺便说一句,他们网站上留的地址根本不是真实地址。「您需要负责将商品寄回以下地址。收到并检查后,退款将处理。」我花了25美元把鞋寄回 Snagged & Bagged 701 Northpoint Parkway Suite 515 West Palm Beach, FL 33407。很失望遇到这种事,但很高兴能提醒其他人注意他们的商品和客服,免得他们花辛苦赚来的钱。

最差的客服体验

客服最差!别从他们那买!

Snagged & Bagged 回复2026-05-06

Hi Anne-Marie, We're sorry you received an incorrect item, and we understand how frustrating this is. Our team promptly handled your return request from the photos sent and provided a return label in under 2 hours. Your refund is in process and we apologize again on the incorrect color photo.

我老公给我订了些 Birkenstock…

老公给我生日买了双 Birkenstock 凉鞋,但尺码买错了。不能退也不能换,我只能留着这双不合脚的凉鞋。

Snagged & Bagged 回复2026-05-06

Hi Jenn, We are sorry to hear the shoes didn't work! Our final sale policy allows us to offer the best pricing possible, but please do reach out to our support team for some options we may be able to offer!

如果可以我给零分!快跑!

如果可以的话我给零分。他们发了个有瑕疵的商品给我,我反馈后他们说所有销售概不退换。如果可以的话我给零分,而且我要向 BBB 投诉他们。

Snagged & Bagged 回复2026-05-22

Hello! We would be happy to check into your request, but you have not left your name or replied to our request for more information. Please reach out to our support team and they will be happy to assist.

收了订单和付款,然后取消购买

订了一条贵手链,付了款。一周后公司取消了我的订单。又订了一条贵手链,付了款。第二天第二笔订单也被取消,不会再买了。而且很多商品跟 Poshmark 卖家的一样,那个卖家也取消了同款订单。

Snagged & Bagged 回复2026-04-29

Hello! We've been in touch via email about the bracelet, and we're sorry for the inventory discrepancy on our site. We're sorry we couldn't ship this order. We're diligently working to ensure our online inventory is as accurate as possible!

我从一家…买了件拉链开衫

我在 Snagged & Bagged 买了一件当代设计师品牌(AMO)的拉链毛衣。毛衣很快就到了,但明显是穿过的旧货,味道很重,而且因为穿得太久已经变形。我当天就联系了客服,他们让我发照片,我照做了。他们的回复是额外退我22美元(毛衣200美元),让我拿去干洗。从这网站买东西,我没想到会收到穿过的衣服。不然的话我会去 The Real Real 买,那里的商品状况都有验证和明确标注。

SD 这家店让我惊喜

我一直想买一款 Topo 的鞋,到处都断货。偶然搜了一下,发现 Snagged & Bagged 有折扣价。因为之前没听过这家公司,我有点怀疑。看了评价后我决定试试。五天后终于收到了。太棒了!!庆幸我冒险买了,不然就错过了。超级开心。发货也很快!

Snagged & Bagged 回复2026-05-06

Thanks so much April!! We hope you love your purchase :)

订单三天后才处理,我…

订单处理了三天后,我收到邮件说他们无法发货。我本来可以在别处买的。

Snagged & Bagged 回复2026-04-20

We are truly sorry that your order was unable to ship, we work diligently to ensure inventory accuracy across our website and apologize when our computer system is incorrect. We hope you will give us another chance! Please email us with item info, and we can physically pull an item before your order - we would value the chance to make this right!

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