Reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional overall quality of the products and the outstanding dedication of the helpful customer service team. People note that staff members respond rapidly to inquiries, providing clear guidance and promptly sending necessary replacement parts to solve problems.
Some reviewers were not happy with frustrating logistical delays, pointing out instances of slow communication, extended waiting times, and receiving incorrect replacement components. A few individuals also mentioned experiencing serious difficulties when trying to track shipments or resolve persistent machine issues with support. Furthermore, some customers described receiving unhelpful template emails that did not resolve their concerns.
I bought a Kobra X and it broke after 2-3 days
The support team is incredibly slow to respond and is expecting me to wait 2 weeks for replacement parts and I don't even know that it will fix the issue
If anycubic cared at all about customer service they would send me a replacement printer since mine was practically DOA
Order# AC3D2604US12228
Ticket# L5M5VY-1W0WN
Store Anycubic 回复2026-09-28
Dear Customer,
We sincerely apologize for the experience you’ve had with your Kobra X.
This is certainly not the experience we want you to have with Anycubic. We’d like to look into your case and review the situation to determine how we can better assist you.
Could you please share your order/ticket number with us? We will follow up on your case and review the available options to find a suitable solution for you.
We sincerely apologize again for the inconvenience and appreciate you bringing this to our attention.
Had a quality concern on a S1C I had ordered with a part that seemed damaged. I did not catch it right away, but when I saw it and reached out to support they were on top of it and quickly got me a new part out from within country,
They deliver on their promises, and when I had a gummed up nozzle they sent me a new head without making me jump through hoops. It was easy to communicate with an actual human being as well. Great customer service. 👍
I am very satisfied with my Anycubic printer and with the overall experience of purchasing from Anycubic.
The printer has met my expectations and delivers excellent printing results. It offers great value for money, and I have enjoyed using it for my 3D printing projects.
What I appreciate most is the outstanding customer support. Every time I have contacted the support team, the communication has been professional, friendly, and helpful. Their staff always responds politely, provides clear information, and genuinely tries to assist customers in the best possible way.
Even in situations where I needed assistance, the Anycubic team handled everything with great care and professionalism. Their willingness to help and their customer-oriented approach have left a very positive impression on me.
Based on both the quality of the printer and the excellent customer service, I can confidently recommend Anycubic.
Thank you to the entire team for your dedication, support, and commitment to customer satisfaction.
Keep up the great work!
I look forward to continuing my 3D printing journey with Anycubic products in the future.
I bought a Kobra S1 Combo, but I ran into a small problem when unboxing it. I quickly contacted customer service, and they resolved the issue promptly.
I've got a problem with my Kobra S1 with a broken hothead, so I reached out to the support team and got immediate feedback and help to get a replacement within less than 24 hours after having opened the ticket. The support engineer (Nelson) was outstanding, and I'm really happy with the Anycubic products and customer service. Looking forward to receiving the replacement part and continuing enjoying my printer.
Had a problem with print head extruding filiment.. I contacted support thru the web site and after a couple of emails they sent me a new print head.
Anycubic Kobra X print beautifully
As a user of Anycubic 3D printers, I had an issue with my ACE PRO, one of the filament sensors. I filled out a ticket and received an immediate reply. The customer service representative (Nelson) knew exactly what was needed. The part was sent and I have received it. Installation was easy, following the video link in the email.
This is an example of Excellent Customer Service. This is just one of the reasons that Anycubic is my first choice in the 3D printer market.
The printer just works and even when something breaks, they will send you the spare parts without complaint.
I was just asking which part I would need to get, ready to buy it, but they just send them to me. And they send a link to their Wiki for the instructions.
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