Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
以上内容由商家自行提供，未经平台核实。Stunahome（stunahome.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 315 条用户评价，属于购物与时尚分类，口碑较差。63% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、退款、质量。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions. The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Read the terrible reviews so asked for a refund after ordering. Refund was actioned immediately and received promptly.
Hi, Thank you so much for sharing your experience with us! We will make corrections based on your suggestions and wish you a wonderful day!
I bought a pair of white ankle boots size 8.5 uk. They were so small I couldn’t even get them on. The whole boot was very small, narrow heel and sole, no width or length related to size ordered. Applied for a return label and sent photos x 4 as requested. Offered 20% refund and keep boots, declined, then offered 40%, declined as I don’t want them and struggling to get full refund. Unhelpful . Sizing definitely not corresponding with UK or EU .
Hi , We are very sorry about your experience! We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed. Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Wish I had read the reviews before I ordered from this scam company. Not genuine- items received are poorly made and of plastic. Items falling apart and size is not true. A big scam taking people’s hard working money. I am patiently waiting to hear back from the company and reading the reviews I know that it will be a battle to get my money back. I will not stop though until I receive every penny of mine!! Should be ashamed of yourselves for conning customers.
Hi , we are very sorry about your experience! We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I was apprehensive after reading the reviews, however the communication was excellent and my package arrived just 3 days after ordering. I would say the boots were not worth the money, but the quality is good.
Hello , Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Website says the sandals have leather uppers - Oh no they don't! Definitely plastic. They took 2 weeks to arrive and I'm disappointed with them. Everything I have subsequently read suggests it's a waste of time trying to return them and get your money back. Wish I had checked this company out before I purchased.
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Ordered 2x pairs shoes size 10 and half, one pair were for 2x left feet and both pairs were just about size 10. The shoes were supposed to be Orthopedic,arch support and breathable, instead they were made of some type of plastic, wrinkled to touch, no arch support and the inner foot liner made of compacted plastic. As per previous reviews I have had the first offer of 30% refund and to keep the useless crap made shoes, no doubt the second offer will be higher and then I will be told to destroy them etc etc. When it gets to a 60% refund I will accept, take a financial loss as there is no way they will let them be returned to China. AVOID THIS COMPANY AS CUSTOMER'SERVICES IS RUN BY COMPUTER PROGRAMS AND NOT REAL PEOPLE. I managed to get 60% back a couple of days ago. The reply to my review by Stunahome Is one of a couple of 'bog standard' replies they use and there is no way they will want the goods returned to China. This Company is a disgrace. 2x left shoes thrown in rubbish bin and the other undersized crap pair placed in a charity bin. If you want decent trading standard rights stay away from buying from China.
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I REALLY WISH I HAD READ THE REVIEWS BEFORE BUYING THEIR CRAP. I BOUGHT A PAIR OF SHOES FOR MY SON TO WEAR FOR HIS PROM. THE PICTURE SHOWED A LOVELY PAIR OF QUALITY SHOES, WHAT I RECEIVED WAS AN ABSOLUTE JOKE AND LOOKED LIKE SOMEBODY MADE THEM IN A SHED IN THE DESERT. DONT WASTE YOUR MONEY ON ANYTHING FROM THIS CROUD OF CROOKS.
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If I could give zero stars, I would! I wish that before buying 3 pairs of 'orthopaedic shoes' (2 pairs trainers,1 pair sandals) that I had seen the reviews on here. I have plantar fasciitis, hypermobility, and arthritis in my feet. I bought all these shoes in good faith as I can be in a lot of pain with my feet. However, these are NOT orthopaedic shoes. One pair of trainers are so flimsy it does not support my feet whatsoever, if anything my feet are more unstable wearing these trainers. The other pair of trainer have a plastic sole, and the inner sole Is rock hard, causing more pain when wearing them. The sandals are OK, cheaply made, I definitely could have got better elsewhere for my money. I am so gutted to have been mislead into thinking this was a trustworthy site, do not waste your money like I have!!
Hi , we are very sorry about your experience! We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Ordered 2x pairs of trainers. Tried to return with photos of trainers destroyed as they requested. Still no refund. Please never order from this company. Save your money
Hi , We are very sorry about your experience! We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed. Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
The latest boots are the third product I have bought from Stunahome. They are great and comfortable. For the money and the distance from factory to me, it is perfectly acceptable. My husband rates his boots as one of his best buys. Footwear fits true to size.
Hello , Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Hmm, I can't review the sandals as a month later they still haven't been dispatched. I've had no notifications of delivery just daily emails of adds from them and a dodgy link for a mysterious surprise. Like others I wish I'd checked them out before. Surely protection sites must know how bad they are and should warm potential customers
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I was nodding off to sleep almost, when I spotted some nice looking suede boots on this companies website. I picked two colours army green and burgundy and through PayPal used my credit card. A discount of £10 was also included in the purchase. When I woke up the next morning I realised I hadreceived the confirmation email but five days later the company had me down as still waiting to be shipped. So I went to trust pilot, which I should’ve done initially before making a purchase and saw they had some of the worst reviews ever. I sent an email to the company and told them that I had read some of the worst reviews I’ve ever read in my life and I want my money back on my card within 24 hours. Actually took 120 hours. Reading many other reviews this was an excellent turnaround time to get my Money/credit returned back to my card. This is the reason I’m giving them four stars because they didn’t mess me about for weeks on end. If anybody knows what they’re doing at the helm they seriously need to give the whole company a major shakeup. I feel the pain of all of those who have lost Money or been stuck with substandard products.
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I have sent the shoes back after weeks and weeks of them trying to make keep them they claim they have not yet received them I’m down 180£ that the bank is charging back don’t bother with them use the bank the asked me to destroy the shoes and send them proof if I want my money back .
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
No stars actually! 'Free easy returns' they stated. They are downright liars! Do not be lured into the ads - the sandals are the wrong size and shoddily made - not worth the money whatsoever, even if they fitted! Offered 40% refund and keep the sandals - was refunded less. They don't want the sandals returned because delivery probably costs more than the product. In response to their response - why would I believe what you're offering now, when you've lied about everything so far...?
Hi , we are very sorry about your experience! We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I'm so embarrassed I didn't check out this company before I ordered. My so called orthopedic waterproof boots, bought for a walking trip to a cold climate, are neither orthopedic or waterproof. It's not worth the headache trying to get £30 back, based on reviews here, but lesson learned. They are utterly useless to me.b
Hi , we are very sorry about your experience! We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Sadly you can't put no stars. Absolutely shocking took nearly a month to arrive, the quality is shocking. You would probably get better from Temu. No chance to refund. Stay clear at all costs.
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Ordered some shoes for my mum on 17th May and still not received them and no tracking update since 28th May! Waste of time!
Hi , we are very sorry about your experience! Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), let us help you find your package.Let us know if you need any help at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
NEVER, NEVER USE THIS COMPANY. Their goods (walking boots in my case) were absolutely rubbish. Ill fitting , poorly constructed and in no way had any orthopaedic features. They were posted out using the cheapest packing materials ever, the package contained no invoice or returns information. On managing to contact the Company they only offered a 20% refund. Fortunately, I have made my purchase via PayPal so I instigated a claim and manged to get a full refund, (thank you PayPal) but it still took a month to get my money back and was not easy. Should not be allowed to trade in the UK.
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Shocking!!! Don't buy from these people Their shoes are very cheap and probably from the factory as Shein. They do not offer a free return on wrong size like they state. I am trying to return shoes that are too small and want to offer me a 20% discount and keep the shoes. Why? They are too small. So they expect me to pay 80% for a pair of shoes that are too small and possibly gift or donate them to someone (their advice) disgusting behaviour.
Hello. We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I ordered 2 pairs of shoes but they are not what you see on the website. They were both plastic and very hard to walk in. Asked for a return, they offeredme 20% I said no then offered me 40% I still said and that I wanted to return these. Took 1 month for returns to be acknowledged and when they received them I had to chase my refund. This company does not want to have returns but I took screenshots of their return policy and that's when they finally decided to give me one. Then I looked on Temu and the exact shoes are 70% cheaper. DO NOT BUY FROM THIS COMPANY!!!!!!
Hello, I'm sorry I can't give you 100% satisfaction. Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
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