Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions.
The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
Sent wrong size. Wouldn't refund offered 38% off if kept. Declined and asked for refund. Wouldn't give refund offered a replacement pair and to keep what I'd got. Takes 3wks to arrive by the way. Quality is CHEAP TAT! Advertised at £50 with a sale price of £25. Expected leather at that price. Worth about £2.50. STAY AWAY FROM THIS COMPANY!!!
Stunahome 回复2025-08-06
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Absolute garbage from this company. Bought some wide fitting shoes for our mum , size 8.5 in apricot , looked great and advertised as a shoe that could be opened up and adjusted for swollen feet. The thinnest canvass mens shoes arrived in a horrid beige with a tiny closed footbed that wouldn’t fit Cinderella , and no chance of returning as return address in outer space . On the plus side they were clean and well packed but absolutely no one living at the home with our mum thought they were fit for purpose and no one wanted a brand new pair of them for free . Straight in the bin .
Stunahome 回复2025-08-06
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
The shoes were too small. I asked to return them and they offered 20% refund. I complained, they offered a bit more. eventually when I threatened trading standards they said either damage the goods, then they would give a refund or accept about 60% refund. Nobody should operate like this. Don't touch them with a barge pole
Stunahome 回复2025-08-06
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Bought some orthopaedic sandals from Shia company last month
I have only used them a couple of times and they have snapped in the middle
Very poor quality and despite sending photos and order details and around 10 emails sent they have still not offered me a refund or even a replacement
Do not use this company cheap nasty shoes
I wish I could add a photo to this review
Stunahome 回复2025-07-31
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Addendum - they've replied that they off 100% refund policy..do they heck.. I've sent at least 30 emails .. im fighting with paypal now because that's the only way you will get any reimbursement.. dont listen to these responses as they are without doubt scammers and LIARS
Please, please DO NOT, I repeat, DO NOT buy from this scam site. They send fake copies with the left shoe and completely different soze to the right shoe and blame YOU. I'm trying very hard to get a refund. The customer service is shocking. You've been warned.
Stunahome 回复2025-07-31
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Purchased some shoes, not a patch on the photo on site, after 20days I took the arrival,,, very disappointed, quality… very poor,,, nothing like the description
Here goes… messaged the company… offered me to keep them and a 38% compensation???
Compensation I replied! No a full refund is needed under my rights… still messaging them but I will not settle for as they put it compensation…
My advice is…Stay away from this company… shop in the UK…
Good luck
Stunahome 回复2025-07-31
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I bought these boots and was really disappointed. The sole started rubbing off just from walking, and within 2 months, water began seeping in—right in the middle of heavy winter rain. Totally useless.
I also found out they don’t allow refunds. Instead, I was only offered a small percentage of the original price and told to keep the damaged boots.
On top of that, delivery took ages, and the sizing was completely off.
Save your money. I wouldn’t recommend this product or the company.
Stunahome 回复2025-07-31
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I had to give this cowboy company a one star just to comment. They don’t even deserve that. Do NOT purchase from this company. The pictures of their footwear look great but when i received my leather clogs i was absolutely fuming at the quality of these. I contacted the company that keep saying to send pics of the said footwear so they can decide what they “propose” to do. AVOID this company like the plague
Stunahome 回复2025-07-31
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
To say the same as the rest, wish I could give 0 stars
Absolute frauds seeing shoes that looking nothing like what they did in the phot, rips in them and about 3 sizes too small. Currently having an email battle trying to get my full refund rather than 40% or a new pair of shoes 😂
AVOID
Stunahome 回复2025-07-31
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
The shoes i orderd did not meet the discription, by a long shot and are not the right size, I am trying to return them unworn but the customer services is the most enoying and frustrating experiance I have had so far. do not go to this company Its based in China and from my experiance they lie in the adverts.
Stunahome 回复2025-07-31
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Would award 0 if the option was available. Total con store, avoid at all costs. Ordered leather boots from their stock photo. Boots arrived in a plastic bag & I actually burst out laughing at the shocking quality of the plastic joke boots they sent. The fumes from the material & glue were overpowering. I get lots of spam from this company but can’t find an order number via email. I have contacted customer services via email so time will tell if I get a reply, return address & full refund.
Stunahome 回复2025-07-24
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Their refund policy is a lie. They try and offer you 20 and 40% refunds if you ask for a returns label. I am still yet to get a refund of any sort. And now they have stopped replying to my emails.
Stunahome 回复2025-07-24
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I wish I could give zero stars!
I ordered a pair of shoes on the strength of the advert saying they had great built in arch support. I was then dismayed to see that they were being shipped from China, something not mentioned on their website. So, 10 days after placing my order the shoes finally arrived, no box, just in a plastic bag. This again set alarm bells ringing. On opening the bag I examined the shoes only to find that there is absolutely no inbuilt arch support, indeed, probably less support than in any shoes I've ever bought.
My advice, avoid this company like the plague, they are total scammers!
Stunahome 回复2025-07-24
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Terrible, do not buy from them! They don’t offer full refund, offered 20% refund and told me to keep the shoes that didn’t fit!!! Still sending emails back and forth to try and get a full refund and asking for a return code to send them back! How ridiculous
Stunahome 回复2025-07-24
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Absolutely disgusting company thieves if you ask me
The shoes are cheap.and nasty
I have asked for a full refund for the shoes which are untouched. I have had to enter into a negotiation for a refund the lastest is I have to destroy the shoes and once damaged send photos for a full refund
I want my money back I will be going to trading standards
If inwanted temu quality I would gone to temp I was expecting a high quality product from the advert.
The negotiation has been going for about a week
May I just say one more time give me my money back
Stunahome 回复2025-07-24
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I purchased a pair of safety trainers size 9 but were way too small. Contacted the company and made a couple of offers before arranging replacement. They emailed me the bar code post label and sent new trainers size 11.all done in less than a week. Definitely done better than a lot of companies closer to home.
Stunahome 回复2025-07-24
Hello ,
Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Like many other people I wish I had done my homework. Shoes arrived - very poor quality and uncomfortable. Tried to get a refund and was offered 20% of value which was gradually increased to 50%, or damage the shoes for a full refund. I thought they were a UK company. Learnt the hard way. Let’s see if the 50% refund is forthcoming. 😤
Stunahome 回复2025-07-19
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Please please do not believe what they say in their replies about offering 100% refund. THEY DO NOT DO THIS. I asked and was offered 20% followed by 40%. They refused to answer my question as to why they refused to give 100% refund. I had no response. I am angry to read their replies saying they do offer 100% refund when they clearly do not.
Stunahome 回复2025-07-24
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I did not read the review before ordering. It been a week today and I not received my track number and I did receive comformantion on my order. I not a happy customer and I start to fill with all these review I read you stole my money and I never received my item that I order. If this does not get sorted today I will report it to my bank and to the ombudsman and if I have to i take it further.
Stunahome 回复2025-07-19
Hello, we are very sorry to hear about your experience! About the logistics process. Our customer service staff will usually get back to you within 24 hours (except weekends and holidays), please let us help you check your package. If you need any help, please contact us at [email protected] We apologize again for your bad shopping experience and will make improvements based on your suggestions.
Translated with DeepL.com (free version)
Dreadful company. Cheap shoddily made shoes eventually arrived after about a month. Didn't fit and looked awful so asked for return details. It took numerous emails and threats of legal action to eventually get return codes. All this took about a month or longer and I was told to physically destroy the shoes and send them photos. All very strange and a strange way to do business. Kept getting emails offering me a percentage of the cost but persevered and got legal advice before they eventually agreed and sent return codes. Steer clear of this company as not worth the hassle or effort. Now I get constant emails from marketing despite asking them to stop and blocking and unsubscribing. Shouldn't be allowed to be in business and would give no stars if I could.
Stunahome 回复2025-07-19
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
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