Most reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions.
The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
This online shoe company has a lot to learn about customer service.
Improve their delivery times, the period stated on their website is very inaccurate I waited 3 weeks for shoes I ordered to arrive.
When shows did arrive 3 out of the 4 pairs did not fit. They have a dreadful returns policy, you have to email them with the reasons for wanting to return the products before they provide a return delivery address, really! In this day and age there should be a standard returns label or a returns portal as they’re an online shopping store. So anyway they also require proof of the reasons why you want to return the goods. Well if the product sizing is inaccurate what do they want a picture of my foot squeezed into a shoe that’s too small, Seriously!!!
They’re not great with their customer service that’s for sure. I’d like others to know to avoid this company like the Black Death plague and give them a very wide berth. If you don’t fancy jumping through hoops to deal with a potential return do not buy from these guys. Goods come from China and take too long to get here and nigh on impossible to return. PayPal will need to take this issue over that’s for sure.
BTW The response received from the seller to my review was met with their standard website returns process garbage which doesn’t actually deliver what it’s claiming is a full refund. If that were the case I wouldn’t be on Trustpilot writing a highly criticised review of their lack of service and resolution to a pretty standard straight forward issue. Provide a returns address or label so I can be reimbursed for poorly sized footwear!
Stunahome 回复2025-08-28
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
AVOID AVOID
I have never had such bad customer service. I purchased 2 sandal and i wanted to return them as they weren't suitable. It says on the website 100% refund if you are not happy.
This is not the case. First they offered me 20% back and i keep the shoes. I said no. Then they offered 40% back and keep or destroy the shoes in order to get 100% back. What a terrible waste of shoes in order to get a refund. Why could i not send them back and get my money back.
Dont waste your money or time
Stunahome 回复2025-08-28
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I ordered a pair of orthotic sandals and when they finally arrived weeks later, they were not even packed in a box and they were clearly not orthotic and did not look like what I ordered at all. I have waited so long for these and now summer is practically over. Wish i had read the reviews first!
After this I asked to return the item and said I wanted a refund. They replied saying I could keep it and they would give me 30% refund! These sandals probably cost next to nothing and I dread to think of the conditions in which they were made. This really is unacceptable.
When I refused 30 % they offered me a 50% refund. When I refused that and insisted on a full refund, they said I would only receive that if I destroyed the sandals and took photos of them destroyed!! This is unethical and anti-ecological and I refuse to be part of it. They want to claim the insurance so they wouldn't have to pay anything for sending the wrong goods. This is how they make their money. how many others must have been scammed in the same way. I refused to destroy them so they said their only option was to offer me 50% back - with no offer to return the sandals. I accepted and will give the sandals to charity. However it wasn't even 50% so either they are trying to steal even more cash from me or they just can't do the math!! Will never use Stunahome again.
Stunahome 回复2025-08-28
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
The sandals took a long time to arrive. They are very comfortable though, lovely thick soft soles. I have really wide feet and they are my favourite sandals. My only complaint is the quality of the velcro as it has come undone twice when I've been out.
Stunahome 回复2025-08-28
Hello ,
Thank you for your positive feedback and support. Your affirmation is our driving force for progress, and we will continue to work hard to provide you with a better service experience. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Awful. Do not use this company. I received the wrong shoe size, they say their sizes vary…! I asked if I could return them and they said no. The two solutions are receive a tiny refund or damage the shoes and then send a picture and they will refund the money…! They then go on to say but if you were environmentally conscious and a good person you would just accept the small refund and give these shoes away…! I’m baffled.
Stunahome 回复2025-08-21
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I ordered a pair of loafers and the item I got cannot be reconciled with what I ordered. The delivery took extra one week against the 3-day proposed duration. Returning item has been a nightmare and they would give a full refund. This shambolic website should be banned from trading. They know nothing about e-commerce. I do not think I could recover from the experience with this Chinese company. This is cheating people of their money, offering super sub-standard products and offering half refunds.
Stunahome 回复2025-08-21
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
I searched for genuine leather shoes but the StunaHome shoes I received are flimsy plastic. Such a shame this deceitful company lets down the great Chinese business reputation. Haven't received a response to my return request. So much for the flowery customer orientated diatribe in their advertising.
Stunahome 回复2025-08-21
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
The delivery was very slow. These shoes are cheap and the sizes are not Uk sizes they come up smaller. They have nothing about them as far as orthopedic shoes go.
Delivered in a plastic bag, no box. All in all I would never purchase from this company again, a complete waste of money.
Stunahome 回复2025-08-21
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Buy at your peril. Bought a pair of trainers that looks great in the advert. In reality, poor quality and a bad fit. Have been trying to get a refund and send them back .... easy enough?? No, they say keep them and we will refund 25% .... then the bartering begins, up to 75% now but if I want 100% I have to destroy the trainers and send them proof. What a weird way to do business. Obviously consumer rights don't apply here, nor any rights to be honest. Please avoid buying, it's not worth the hassle, honestly 🙄🙄
Stunahome 回复2025-08-21
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I wish I'd come across these reviews before I brought sghoes from Stunahome. As previously said, their shoes are rubbish and, when I wanted to start a return, they tried to bargain with me. My latest email suggested I damaged the shoes in order to get a refund!!
Never, ever buy from this company.
Stunahome 回复2025-08-14
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Absolute rubbish, not orthopedic at all, quality was awful, bad stitching bottom coming away from the sole before even worn. Went straight in the bin, total waste of money
Stunahome 回复2025-08-14
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I bought a pair of sandals that were advertised as wide fit size 9 (I have one very swollen ankle), supposed to be adjustable (Velcro), but I couldn’t even fit the front of my non-swollen foot in as it wasn’t wide at all!
I have spent a week and 4 emails trying to return them; first they said no, then I was offered a 20% cost refund and to give shoes to charity, next I was offered 40% refund and again gift them to charity, they now state that that is the only offer as “we too have suffered “ - what a joke! The emails are supposedly written by a Katie and a Jill in their customer service department but I highly doubt that!
I am not willing to write this money off and will continue to fight!
Do NOT buy from this company!!
Stunahome 回复2025-08-14
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Do not order from this company. They are not UK based and do not forfill their website promises. Have asked for a full refund but many emails later this has not been resolved.
Stunahome 回复2025-08-14
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
If only I had read the reviews first.
£63 worth of absolute crap, when they finally arrived that is, please people don't buy from here. This is another sneaky Chinese company hiding under an English name, they don't use their own language because if they did none of us would buy from them
Stunahome 回复2025-08-14
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
Beware of Stunahome - Fraudulent Practices Reported
Stunahome is a Chinese company operating in the UK, and I believe they are defrauding customers.
I ordered a pair of work shoes in size 39, but I received an oversized, poor-quality pair in size 40 instead. I contacted their support team within the 30-day return window to request a refund. A representative named "Jill" (likely not a real name) responded, saying they would incur a loss if they issued a full refund. They initially offered a 20% refund, which I declined. They later increased the offer to 40%, which I also declined due to the wrong size and poor quality of the product.
I then opened a case with PayPal’s Resolution Centre. After that, "Jill" sent me a return QR code for an address in Sheffield, UK. However, Stunahome submitted a different return address in China to PayPal and claimed I had returned the item to the wrong location. As a result, PayPal closed the case in their favour.
I have since appealed and escalated the issue, requesting an investigation into this company's fraudulent practices. If you’ve had a similar experience, I encourage you to leave a review or comment. I’m working to ensure that others are not scammed in the same way and that action is taken against this company in the UK.
Stunahome 回复2025-08-14
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I bought a pair of slippers from this website for £25.99. the website says free returns and refund if shoes don’t fit. when I tried to return the slippers for a refund I encountered difficulties. 1st they offered 20% and keep the item, then 40% and keep the item, then £13.25 and keep the item, then £17.67 providing that I damage the item and email them photos of the damaged item. At this point as I had paid using paypal I opened a claim through them and informed Stunahome accordingly, they then said “ considering your insistence on a full refund we agree to your request”,again only if I completely damaged the item and emailed photos ( they even included a photo of how to totally damage the item!). I finally received a refund through paypal I don’t think companies should be allowed to trade like this, other people may not persist in refusing every offer until they get a full refund and therefore lose money. the “free returns and refund “ on the website is blatantly false .This company needs looking into.
Stunahome 回复2025-08-14
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Cheap and nasty so called orthopedic shoes extra wide. Awful quality. Returns labels sent for a Sheffield address though I doubt very much the customer services are based in the UK. Abrupt and copy and paste at it's worst. Had that awful feeling when I clicked pay and wish I'd read reviews here first.
Stunahome 回复2025-08-06
Hello.
We apologise for your unpleasant shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I had to send photos of the shoes being to small on my feet
I ordered 5pairs of shoes from here.they took ages to arrive. 2pairs were great. But the other 3 pairs didn’t fit. I contacted them for a refund saying the shoes were too small. They offered me a discount credit into my account to buy more from them. And keep the shoes, I explained can’t keep shoes as donot fit. They offered higher discount to keep them, again I explained can’t keep as too small. So after sending 10+ photos of the shoes being too small on my feet they finally agreed a refund. Yes I had to actually send pictures from all angles of the shoes not fitting my feet and of the shoes not being worn at all. Perhaps they thought I was lying So after more than 2 months my money is finally being refunded. Their returns policy and process is appalling I think they hope you give up on a refund
Stunahome 回复2025-08-06
Hello, I'm sorry I can't give you 100% satisfaction.
Stunahome provides a complete return process for customers who want a refund. Unsatisfied products can be returned, exchanged, or refunded. If you are not satisfied with the product, you can apply for a 100% refund and return the shoes to us. Our customer service will send you the return address, but we also need your cooperation. We will not unreasonably refuse your return request.We apologize again for your poor shopping experience and will make improvements based on your suggestions.
If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!
Poor quality Chinese cheap plastic shoes..certainly NOT leather! Trades description??? If you really want to buy shoes like this then best buy cheaper from Temu or SHEIN. Do not think that you are buying from a reputable British company.
Stunahome 回复2025-08-06
Hi ,
We are very sorry about your experience!
We have offered a return address in the return instruction email. If you need to return the shoes for a full refund, please send them to the address we listed.
Let us know if you need any help from FitVille at [email protected]，We apologize again for your poor shopping experience and will make improvements based on your suggestions.
I so wish I had looked at the reviews on here before I helped my elderly mum choose some shoes. They took ages to arrive, not boxed. Since when do new shoes arrive just in a plastic bag all squashed up together? None of them fit, but aside from that they look so cheap and almost certainly not an animal hide has been used in their manufacture. I now see that I’m starting the ‘negotiations’ to get a refund. 20% ‘compensation’ offered. What is that? Refund policy does not mention that I should expect to negotiate a refund. I’d rate them minus 5. I’m not one to give up on getting my Mum her money back. Luckily we paid using her credit card so I may have to go down this avenue and they can chase them down.
Stunahome 回复2025-08-06
Hi , we are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have responded the email, please kindly check!please contact our customer service [email protected], thank you for your understanding!We apologize again for your poor shopping experience and will make improvements based on your suggestions.
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