SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
I have had a terrible experience with them. It's my first time ordering from them and I purchased products in value of 400-500$, but a few days later they blocked my account. I contacted customer support about the issue and I couldn't get a proper explanation. They told me they needed a photo from the bank app, a photo of the card(with the details) and a photo of my id. This is totally unprofessional and even if I wanted to send them any of my details I couldn't because they wouldn't tell me which of the transactions they wanted the photos from. After a 2 weeks of back and forth messaging they ended up telling me I won't be able to unblock my account. Till now I am waiting for them to refund my money. Worst haul ever.
Don't order from them, they are just scammers adn their customer support is trash!
SUGARGOO 回复2026-06-05
We're sorry to hear about your experience.
We understand your concerns regarding the account review process and refund status. Please contact us at [email protected] with your account details, and our team will further review your case and assist you accordingly.
Thank you for your feedback.
A Masterclass in Bad Faith and Broken Trust
I am writing this to warn any international buyers considering this service. After months of waiting for a lost package, the customer service experience has been nothing short of a nightmare.
I followed all their rules and purchased additional insurance to protect my goods. When the package was lost, they admitted fault but refused to pay out the insured value. They use convoluted 'proportional' logic to avoid paying what is owed, essentially keeping the insurance premiums for themselves.
For a company to treat a long-term, loyal client this way over a clear-cut loss is disgraceful. Their support is a wall of scripted excuses designed to make you give up. Do not be fooled by the interface—their back-end logistics and claims department are untrustworthy. Seek an alternative that actually respects consumer rights.
SUGARGOO 回复2026-05-08
We're sorry to hear about your experience and understand your frustration regarding the parcel claim process.
We take cases like this seriously and would like the opportunity to review your situation further. Please contact our support team at [email protected] with your order or parcel details so we can investigate and assist you directly.
We appreciate your feedback and remain committed to improving our service.
We understand concerns around online security, but this statement is inaccurate. Sugargoo is operating normally. Please refer to official announcements for accurate information.
Extremely terrible service received. Parcel missing for two weeks now and will not refund although I paid for insurance. Their prices have gone up and they have become more incompetent….avoid!
SUGARGOO 回复2026-05-08
We're very sorry to hear about your experience and understand how frustrating this situation must be, especially after purchasing insurance for your parcel.
We’d like the opportunity to look into this case further and help resolve it as soon as possible. Please contact our support team at [email protected] with your parcel/order details so we can investigate the issue and provide further assistance.
Your feedback is important to us, and we appreciate the chance to make things right.
I already 2 times from sugargoo and i am very impress about the quality and fast delivery around 2 weeks come in Uk .I recomended.
SUGARGOO 回复2026-03-18
Thank you so much for your support and kind feedback! We’re glad to hear that you’re satisfied with the quality and fast delivery. We look forward to serving you again soon!
one of the best agents out there
really helpful support and quite fast as well
SUGARGOO 回复2026-03-13
Thank you for your kind words! We're glad to hear that you found our support helpful and fast. Our team is always here to assist you and make your experience as smooth as possible. We appreciate your support!
Wow. Coming from CNFans Sugargoo is like waking up a millionaire. Extremely fast qc pictures. Super fast stocking and very very cheap and reasonable shipping. Only thing I can point out is I had a few hidden fees when shipping the item to the wear-house but nothing much just a small fee. But yeah amazing company would 100% buy from them again and I will be buying from them again! Thank you!
SUGARGOO 回复2026-03-13
Thank you so much for your amazing feedback! We're really happy to hear that you had a great experience with Sugargoo. Providing fast QC photos, quick stocking, and affordable shipping is exactly what we strive for.
Thanks again for your support, and we look forward to serving you again soon!
Do not recommend use it, beacuse they avoiding resposibility of package they lost.
SUGARGOO 回复2026-03-11
We're sorry to hear about your experience. We take feedback like this seriously and would like to help look into the situation.
Please contact our customer support team at [email protected] with your order details so we can review the case and assist you further. Our team will do their best to help resolve the issue.
Company does not look after buying customers. Seller send defect items buyer pays for extra pictures to confirm the issue and company just back the seller even even with pictures . Some sellers are good but buying through them is a risk I'd suggest buy 1 item instead of many because if there is any problems you refund will be rejected.
SUGARGOO 回复2026-02-04
We’re sorry to hear about your experience. Sugargoo provides 5 free QC photos per order for inspection before shipping. For defect or refund disputes, please contact [email protected] with your order number and photos so we can review the case.
We appreciate your feedback and are working to improve our service.
It's good in terms of prices (better than superbuy, on prices and overall), but the packaging could be improved.
[1] Once they decided to remove the product box because they thought it was the shipping box where the product came. They refunded me a little bit, but more importantly I learned the lesson to *always*, literally all the time contact them to confirm which boxes to keep, otherwise they won't be responsible and won't refund more.
[2] Even with communication with the agents, the packaging is still too cramped. For example for one time I asked specifically to protect the product box and they still smashed it to fit in a obviously smaller shipping box. It really is bad. This happens also when shipping multiple boxes. I don't know why they really like to ship in boxes that are too small. It shouldn't be about costs because I almost always use the testing service (trying the shipping before) and still.
I've been using them for about a year now but it's time to try some other service now. I got some recommendations from a friend so I'll try that out.
SUGARGOO 回复2026-01-26
Thank you for your long-term support and for sharing both positive feedback and constructive suggestions.
We’re sorry to hear about the packaging issues you experienced. Your comments have been noted and will be shared with our warehouse and agent teams to help improve packing standards and communication going forward.
If you have any remaining concerns, please feel free to contact us at [email protected].
It is Chinese scam company. They have multiple weshops.send bad quality and even not the same product and then ask the customer to pay for return. Which is expensive than their products.
SUGARGOO 回复2026-01-26
we are sorry to hear that your experience did not meet your expectations.
Regarding product quality and return-related concerns, we need specific order information to investigate properly. Please contact our customer service team at [email protected] with your order number and details, and we will do our best to assist you.
they created a scam machine. it works like this- you pay the money and placing an order from taobao. then they say it’s some problem on the seller side stating it’s impossible to purchase goods. then when you trying to withdraw the money the take 15% withdraw fee. total scam. keep away from them. use ACbuy or Superbuy
SUGARGOO 回复2026-01-09
We’re sorry to hear about your experience and appreciate you sharing your concerns.
As a shopping agent service, there are occasions when a purchase cannot be completed due to seller-side issues, such as the item being out of stock or changes to the seller’s sales terms. In such cases, we will assist in arranging a refund accordingly.
If you believe there has been any misunderstanding or error regarding your order, we sincerely invite you to contact us at [email protected] with your order details so that we can properly review and investigate the situation.
I’m about to put a purchase in but i worry it’ll be seized and i worry that the quality won’t be 1 to 1. I’m hoping that people won’t be able to tell their replicas and hope to seek some assurance that it is.
SUGARGOO 回复2026-01-07
Thank you for your interest and for sharing your concerns.
As a shopping and forwarding service, we assist users in purchasing items from third-party sellers and shipping them internationally. Product quality and appearance are determined by the original seller, and customers are free to choose items based on their own preferences.
Regarding customs, inspection policies may vary by country and are beyond our control. We always follow standard shipping procedures and provide guidance based on past experience, but final clearance depends on local customs authorities.
If you have any questions before placing an order, feel free to contact our support team at [email protected].
sceptical at first but order here monthly now. this site is absolute cinema
SUGARGOO 回复2025-12-19
Thank you so much for your kind feedback! We’re really glad to hear that your initial doubts turned into a positive experience and that you now order with us regularly. Your support means a lot to us, and we’ll keep working hard to make your experience even better in the future.
I have been a customer for a while but this time they disappointed me so bad...I bought expensive product and expensive shipping,only two days after paying for my shipping I requested IMMEDIATE shipping address change because I had to leave my home,the package wasnt event shipped outside china yet but they refused to help...blamed everything on Italian postal service that told me they could deliver the package to a new address ONLY with their permission but they never cared to help so the result is my package was delivered to someone else i dont know who got it but I just lost my money and my times...and cherry on top they dont want to refound me in any way...they came up with a 2 dollar shipping coupon so now i will be filing a complain with paypal hoping i can get my money back as soon as possible,they keep telling excuses not to help because as soon you pay them for the shipping they diseappear and they dont care for the customers no more...i will stick with other agents with better customer service im very sorry for my experience
SUGARGOO 回复2025-12-19
We’re sorry to hear about your experience and understand how frustrating this situation must be.
To help us review the case in detail and explore any possible solutions, please contact our customer support team at [email protected]
with your account name, order number, and a brief explanation of the situation. Our team will look into it carefully and assist you further.
We appreciate your feedback and remain committed to improving our service.
Great Agents especially if you are sourcing from Xianyu.. I could have given them 5 stars...
SUGARGOO 回复2025-10-17
Thank you so much for your kind feedback! We're really glad you're satisfied with our service. Your suggestion means a lot to us, and we'll keep working hard to make your experience even better in the future.
Perfect agent with cheap shipping costs and professional service
I like Sugargoo, they have a very good Website and mobile App. The first point is, the purchasing and storage process is very fast and always accurate and successful. Furthermore I have a very good and reachable service. Sugargoo works professional with focus on customers. I really like that and appreciate that too. The second point is, they have the cheapest shipping costs to Germany compared to other agents. You can check this by yourself, if you don’t believe me. I've ordered all sorts of things from there, even a radiator grille, and everything arrived fast & safely. I never had problems with Sugargoo, they are trustworthy for me. However, I would like to make a small suggestion for improvement. The service fee during the ordering process could be cheaper.
SUGARGOO 回复2025-10-17
We sincerely appreciate your detailed review and continued trust in Sugargoo. It's wonderful to hear that you're satisfied with our platform, fast processing, and reliable service. Thank you for your kind words and helpful feedback — we'll keep improving to serve you even better.
If I don't get my withdraw then I'II be reporting it, especially cuz you scammed me ouf of some money and didn't put in my balance.
I got a notice that the wothdraw was sucessful, didn't get any money back.
The support team isn't helpful.
SUGARGOO 回复2025-09-10
We’re sorry to hear about your experience. To help us look into this, please email us at [email protected] with your account name, the transaction details, and a short explanation of the withdrawal situation where you did not receive the funds. Our team will review it carefully and assist you further. Thank you for your feedback.
Still waiting for my withdraw for which I had to PAY.
Paying to withdraw MY OWN money, this is funny.
Obviously I won't get what the scammed me of, so I basically get barely half of what I paid without buying anything lol
SUGARGOO 回复2025-09-10
We regret to hear about the trouble with your withdrawal. Kindly email [email protected] including your account information and an outline of the withdrawal situation. Our support team will check the records and work to resolve this with you. Thank you for bringing it to our attention.
i love sugargoo, i use it for almost everything, not only clothes, i buy figures toys, and cards, the shipping always the cheapest of all agents, you cant go wrong with it, if they add Xianyu search inside the site it will make the site way better, but over all 10/10
last shipping was 13kg for 150 euro with insurance to Germany .. compare to others will cost way more
SUGARGOO 回复2025-09-10
We’re very happy to hear you’re satisfied with our service and shipping rates — and thank you for trusting Sugargoo with your purchases. Your suggestion about adding Xianyu search is valuable and we’ll make sure it reaches our product team. We greatly appreciate your feedback and support!
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