sunlu.com（sunlu.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 213 条用户评价，属于商业服务分类，口碑一般。评价两极分化：48% 给出 4 星及以上，同时 46% 打了 1 星；商家回复了 16% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-25。
Most reviewers were unhappy with their experience overall. People frequently complain about the unresponsive customer service, noting that messages are completely ignored for weeks and support teams fail to assist with warranty claims. Buyers also experience severe problems with missing items, damaged packages, and orders failing to arrive within a reasonable timeframe. Some reviewers were happy with the product quality and fast shipping times. These consumers find the wide variety of 3D printing materials very reliable, praising the excellent color choices and smooth printing performances when purchases arrive correctly. A few people also mentioned that previous purchases went smoothly without any problems.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I ordered a filament dryer a fie weeks ago and it hasn't arrived. No one gives ne details, no one answers my emails. This is a joke. The money was taken but no one sent The product. Alexe.florin.ciprian @gmail.com my email.
Ur reel constant issues what goin on lucky for my ams and me being here tangled sort that out
Shocked by the delivery of my items left in rain all night and behind bin were could get stolen
E-commerce service with a good site, but with the worst support and delivery processes.
Shame I can’t give 0 stars. My 16 year old son saved up to spend £60 on filament. Tracking showed his package at a local delivery depot 150 miles away. Package was delivered by that depot to an unknown address and the delivery photo of the package was a picture of a load of delivery sacks. My son tried to contact them and all he got was replies asking him to confirm his order number. They then stopped replying. I’ve emailed all the contact emails I can find and haven’t had a reply. My son is out of pocket with no product. Appalling. Avoid like the plague.
Received a batch of filaments and they get stuck when printing. I contacted customer service to see if there is an issue. The spools were tightly wound and caused the printer to stall. Their response was to untie a knot. WHAT KNOT???? After 7 emails they basically said ....too bad so sad. Stay away from this product. I should have listened to the other reviews.
I have bought serveral thound dollars of filament from Sunlu and up until now have been pleased with them, but no longer.I purchased 10 rolls of Sunlu black recycled PETG filament for $9.99 a roll. What i received was ONE roll. After 6 emails to them and no response (I got notice that they got the emails.) I have decided to switch to a different supplier. The Order #was SL19988525.
Terrible customer service, Ive got an email chain of 30+ messages and 3 requested videos indicating how garbage there item isnt working and they will not give me anything to work with
Sunlu filament is the worst I’ve ever tried. It’s not even possible to get it to work. The rolls I tried were white, Green, And black. Right off the bat they clogged my extruder and tried to fill up the rest of the head. If I wouldn’t have caught it I would be ordering an entire new print head. Cleared that out and tried upping temps. Nothing helped. It wouldn’t adhere. Where it did adhere it started a massive blob on the print end. Worthless products. And to top it off when I reached out to sunlu. The rep acted like I was an idiot at first and when I explained all the parameters I tried, they wrote me off to Amazon. Don’t buy from this company. Its typical Chinese products with typical lack of support after things go wrong.
Do not order from sunlu. Their return policy sucks. I ordered PETG filament by mistake, and they won't accept my return because the plastic bag they shipped them in was opened. All of the filament boxes are not opened and original.
Got a box of 10xGold Silk+ PLA. Made sure I had flows and speed perfect, dried 3 spools at 50c for 12 hours before starting a big customer job. After 1kg spool was used up AT 30mm/s I put a new spool in and the colour changed a LOT. You just can’t rely on Sunlu batch numbers for colours which is sad because the first reel was a gorgeous colour. If you want reliable colouring across batch numbers it’s best to go with Bambu. I had to start the project again (2.5 days into a print) and am now stuck with 8 spools of unreliable colouring. I wish I could upload a photo to show just how much the colour changed.
I ordered 3 filaments. One spool arrived damaged and could not be mounted on my AMS. Other two had broken security seals. Worst customer service, unable to resolve the problems - they ignored broken security seals and refused to get replacement or refund for damaged product.
Really bad and poor quality filament. I bought a pack of 5 and tried them out on my Ankermake M5C. I have used a bunch of different filament brands (Elegoo, Creality, PinRui, Landu, Eryone, eSUN) since getting my printer and all have worked flawlessly with zero adhesion issues. The two spools of Sunlu filament I bought just did not work at all, I could not get any first layer adhesion. Their response was to use a glue stick, which doesn't feel like it should be required given no other filament suffers the same problem. The common factor is their product. I had previously calibrated the Z axis and done a whole bunch of other dialing in, so I am confident their filament is the problem. A brand I will absolutely avoid. They refused to provide a refund so I went via my bank to complete a chargeback.
I had a mis delivered order I tried contacting FedEx and the service said it's the business responsibility do to the shipping choice they used that didn't help the situation as the time zone so I sent a message and they said that the service says it was delivered so they have no responsibility I sent multiple emails with images of my house and house in delivery photo and the FedEx notification of that I can't put a claim...well 2 weeks later no resolution they are telling me to contact my bank
Hi there, It is really sorry for your unhappy purchase experience. For the shipping problem, please contact the official account of X. Our people will help you fix it. Thanks for your cooperation and have a nice day!
Ordered 8 days ago and parcel hasn't moved. Sent email and no reply won't be ordering off this site again will stick to amazon and other companies
Hi there, It is really sorry for your unhappy purchase experience. For the shipping problem, please contact the official account of X. Our people will help you fix it. Thanks for your cooperation and have a nice day!
I ordered 3 different High speed Marble PLA filaments and the shipment came within the promised delivery time. However, I recieved 3 random Wood filaments instead of what I actually ordered. Mistakes happen, but since then I have tried contacting them through their chat function and the two email adresses they have. However, no response at all! So I am stuck here with three filaments I have no use for and do not have the ones I actually need, and not a single reply from their side. Edit: After two weeks and some more emails they replied and offered me a satisfactory solution.
Hi there, Really sorry for this, and we will do our best to serve our customers. Thank for your understanding.
So I did a review a few weeks back that covered the old spool SUNLU used. I saw many complaints in the feedback regarding issues with SUNL's new spool so was a little worried if my experience would change. I have come back to advise that the new spool has been no problems at all in the 5 x X1C Bambu units I use 24x7. I have had no trouble with support as I've only dealt with sales team as I've never needed to log any support issues. So a 5* star from me for SunLu
great product and fast shipping. Never any issues with their products!
共 213 条符合条件的评价
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