Sylvian Grant

Hi Annon, We're sorry to hear about the frustration you've experienced, and we'd be happy to help with your refund request. Could you please let us know the email address you used when contacting us? I searched for your name and the email address associated with your order, but unfortunately, we couldn't find any emails from you. If possible, please resend your email to us using the same email address you used when placing your order. This will help us locate your request and assist you more quickly. Please don't worry, we'll get this resolved for you as soon as we receive your email. We look forward to hearing from you. Best regards, Sylvian Grant Support Team

Hello Sandra, We're very sorry for the frustration you've experienced. Upon checking, it shows that we did respond to your email regarding your replacement request. I'm sorry that our response may not have reached you. I've just sent you another email regarding this. Please reply directly to that email so we can get everything sorted out for you as quickly as possible. Please don't worr, we'd be more than happy to send you a replacement order under our lifetime warranty. We look forward to hearing back from you so we can resolve this for you. 😊 Best regards, Sylvian Grant Support Team

Hi Jean, We're sorry to hear about your experience and the frustration caused by the lack of communication. Upon checking, we can see that we did respond to your request and have already processed a replacement order for you. We're sorry if our response didn't reach you. Please check your inbox, including your spam or junk folder, for our email and replacement order details. We hope the replacement arrives safely and makes up for the inconvenience. Best regards, Sylvian Grant Support Team

Hi Louise, We're very sorry for the delay and frustration this has caused. Upon checking your order, we can confirm that it has already been shipped, and an email with your tracking information was sent when the order was dispatched. We've just checked the latest tracking update, and the package has now been released from customs and is continuing its journey to you. We've also sent you another email with more details regarding your shipment. We sincerely apologize for the delay. Once an order has been handed over to the courier, unfortunately, we don't have control over customs or courier delays. Please don't worry, though; we'll continue to monitor your shipment and keep you updated until it reaches you. Best regards, Sylvian Grant Support Team

Hi Anthea, We're very sorry for the frustration this has caused. Upon checking, we can confirm that we did respond to your email regarding your return request. We're sorry that our response didn't reach you, and we completely understand how frustrating that must have been. We've just sent you another email to follow up and make sure we can connect with you. Please reply to that email and let us know how you'd like to proceed, and we'll be happy to assist you with your request. We sincerely apologize for the inconvenience and appreciate your patience. Best regards, Sylvian Grant Support Team

Hi Michael, We're very sorry for the oversight and completely understand your frustration. We've recently experienced an issue with our email system where some customer emails weren't reaching our inbox, and in some cases, our replies may not have been received by customers either. We did respond to your request and are currently just waiting for your reply so we can proceed with the return process and get this resolved for you. We've also sent you another email regarding your request. Please reply directly to that email, and we'll be happy to assist you right away. We sincerely apologize for the inconvenience and appreciate your patience. Best regards, Sylvian Grant Support Team