Sylvian Grant (sylviangrant.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-11.
Sadly, despite great customer service I have to give a negative review. I initially purchased a minimal necklace set, minimal bracelet and tennis bracelet. The tennis bracelet broke after 2 days of wear - I reported this and it was very quickly replaced by SG. Unfortunately the replacement lasted les than 24 hours. I have recently come on holiday with the necklace set and after less than 24 hours of wear, albeit in sunshine, shower and the pool, the pendant has broken!
So I now only have 2 out of 4 pieces which have survived over 48 hours wear. Terrible value. Sorry.
T
Todd Jandt · 1 review · Experienced 2026-08-07 ·
★★★★★
Ordered 3 silver minimal duo silver…
Ordered 3 silver minimal duo silver chains and pendant. 2 for gifts one for me.
I must have made a mistake when ordering because I ordered them all on separate orders. But didn’t apply the discount to two of them. I emailed and Helen responded back within 24 hours and was able to apply the discount to the remaining two. Awesome customer service and will update once my orders arrive but I’m very happy so far and all the reviews I’ve read tell me I should be even happier once they arrive.
5 stars ⭐️
I had an issue with a package that was marked as delivered but never arrived. After contacting customer service, Helen took care of the situation and arranged to have a replacement order sent to me at no additional cost.
I really appreciated the way she handled the issue. She was professional, helpful, and made sure the problem was resolved.
Thank you, Helen, for the excellent customer service!
The customer service at Sylvian Grant is amazing! They are prompt and efficient in resolving any issue. I sent good quality pics of my issue and they accepted it and replaced the item right away! Would definitely shop there again!!!
I purchased a set of necklaces and bracelets from Sylvian Grant and I’m very happy with my order. The quality is really good, the pieces look great in person, and they feel well made. I’ve been very satisfied with my purchase and would definitely recommend Sylvain Grant to anyone looking for nice, quality jewelry. Great experience overall!
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Noah · 4 reviews · Experienced 2026-08-03 ·
★★★★★
After a year of active wear my necklace…
After a year of active wear my necklace clasp had broken, however a replacement was issued to me immediately with some photos attached. No hassle!
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Sue Plant · 2 reviews · Experienced 2026-08-08 ·
★★★★★
Quality jewellery
Quality jewellery. Fast shipping. Have had no reason to contact customer service as I have been 100% happy with my jewellery pieces. Looking forward to more new items.
A
Annon · 2 reviews · Experienced 2026-08-08 ·
★★★★★
So disappointed with sylviangrant.com.
So disappointed with sylviangrant.com.
The necklace I ordered is too big for me and have sent 3 emails over the course of 10 days asking to arrange a refund but had no reply whatsoever. The necklace is its all the original packaging waiting to be returned - I am simply wanting to exercise my rights under their own refund policy.
Reply from Sylvian Grant2026-08-09
Hi Annon,
We're sorry to hear about the frustration you've experienced, and we'd be happy to help with your refund request.
Could you please let us know the email address you used when contacting us? I searched for your name and the email address associated with your order, but unfortunately, we couldn't find any emails from you.
If possible, please resend your email to us using the same email address you used when placing your order. This will help us locate your request and assist you more quickly.
Please don't worry, we'll get this resolved for you as soon as we receive your email. We look forward to hearing from you.
Best regards,
Sylvian Grant Support Team
Necklace broke in less than a month. 3 inquires on replacement resolution. Zero response. Reporting to BBB and AG Fraud Dept of their business incorporated state. Fraud racket. Do not purchase from them.
Reply from Sylvian Grant2026-08-08
Hello Sandra,
We're very sorry for the frustration you've experienced. Upon checking, it shows that we did respond to your email regarding your replacement request. I'm sorry that our response may not have reached you.
I've just sent you another email regarding this. Please reply directly to that email so we can get everything sorted out for you as quickly as possible.
Please don't worr, we'd be more than happy to send you a replacement order under our lifetime warranty. We look forward to hearing back from you so we can resolve this for you. 😊
Best regards,
Sylvian Grant Support Team
S
Sophie Parizeau · 1 review · Experienced 2026-07-27 ·
★★★★★
I had an issue with two of my bracelets…
I had an issue with two of my bracelets and customer service resolved my issue by shipping two new bracelets to me. Excellent customer service!
J
Jean f Sarlo · 9 reviews · Experienced 2026-07-28 ·
★★★★★
Zero customer service …
I don’t agree with high customer service. I have filled out customer service forms 3 times regarding a bracelet that broke in a week. No response as of today and cannot find a phone number to call. Horrible customer service!
Reply from Sylvian Grant2026-08-08
Hi Jean,
We're sorry to hear about your experience and the frustration caused by the lack of communication.
Upon checking, we can see that we did respond to your request and have already processed a replacement order for you. We're sorry if our response didn't reach you.
Please check your inbox, including your spam or junk folder, for our email and replacement order details. We hope the replacement arrives safely and makes up for the inconvenience.
Best regards,
Sylvian Grant Support Team
M
Mrs Louise Winstanley · 9 reviews · Experienced 2026-08-07 ·
★★★★★
Awful customer service- ordered…
Awful customer service- ordered bracelets and 2 weeks later still waiting. I have sent 3 emails via website and 2 by social media and no response despite them advertising 24 hour response
**Now contacted by company after a review on here - it may be worth the company answering emails (which are advertised as responding within 24 hours) and advising of postage times to avoid this happening again in the future. Still not received goods but have been informed that they are in transit almost 2 weeks after order.
Reply from Sylvian Grant2026-08-08
Hi Louise,
We're very sorry for the delay and frustration this has caused.
Upon checking your order, we can confirm that it has already been shipped, and an email with your tracking information was sent when the order was dispatched. We've just checked the latest tracking update, and the package has now been released from customs and is continuing its journey to you.
We've also sent you another email with more details regarding your shipment.
We sincerely apologize for the delay. Once an order has been handed over to the courier, unfortunately, we don't have control over customs or courier delays. Please don't worry, though; we'll continue to monitor your shipment and keep you updated until it reaches you.
Best regards,
Sylvian Grant Support Team
M
Mrs Cowie · 15 reviews · Experienced 2026-08-07 ·
★★★★★
Can’t get a refund from Sylvian Grant
I purchased the minimal bracelet at £30.40 on the 12th July, arrived 20th while I was still on holiday. Once home I opened it and was disappointed with the fit (too long so it kept turning over and you saw the underneath part rather than the crystals) and it was finer and of a poorer quality than I was expecting for the money. You have to send an email to request a refund so they don’t make it easy to get a refund. Sent the email on 2nd of August and still awaiting a reply and it’s now the 7th. They advertise a 30 day refund policy but I think it’s just a scam. Don’t buy from this company.
Reply from Sylvian Grant2026-08-07
Hi Anthea,
We're very sorry for the frustration this has caused.
Upon checking, we can confirm that we did respond to your email regarding your return request. We're sorry that our response didn't reach you, and we completely understand how frustrating that must have been.
We've just sent you another email to follow up and make sure we can connect with you. Please reply to that email and let us know how you'd like to proceed, and we'll be happy to assist you with your request.
We sincerely apologize for the inconvenience and appreciate your patience.
Best regards,
Sylvian Grant Support Team
J
Judi Little · 44 reviews · Experienced 2026-08-06 ·
Very swift response and top-notch customer service. I forgot to use my 10% welcome discount. I couldn't cancel so I reached out and i was credited my 10%. That's so amazing. I would definitely recommend 👌
S
Samore Davis · 1 review · Experienced 2026-08-06 ·
★★★★★
They have excellent customer service
They have excellent customer service, and also great jewelry.
M
Michael Blonsky · 1 review · Experienced 2026-08-06 ·
★★★★★
I've emailed their support 5 times to…
I've emailed their support 5 times to initiate a return for items I recently purchased and have yet to hear back after consistently trying to reach them for the last week. I've yet to be emailed back and I've checked ALL of my email folders. This is for Michael Blonsky. If this company claims to have a return policy but does not respond to inquires I may be forced to contact my credit card company and report this transaction as fraud. Please conact me back so I can start the return process. I should not even have to find a third party site like this in an attempt to contact your company. Thank you for your attention to this matter.
Reply from Sylvian Grant2026-08-07
Hi Michael,
We're very sorry for the oversight and completely understand your frustration.
We've recently experienced an issue with our email system where some customer emails weren't reaching our inbox, and in some cases, our replies may not have been received by customers either.
We did respond to your request and are currently just waiting for your reply so we can proceed with the return process and get this resolved for you.
We've also sent you another email regarding your request. Please reply directly to that email, and we'll be happy to assist you right away. We sincerely apologize for the inconvenience and appreciate your patience.
Best regards,
Sylvian Grant Support Team
J
Jonathan · 1 review · Experienced 2026-08-06 ·
★★★★★
My only slight gripe is that the…
My only slight gripe is that the response time does take awhile, but other than that, my concers were completely addressed and I feel fairly compensated.
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Claire Isaac · 2 reviews · Experienced 2026-08-02 ·
★★★★★
I asked to cancel an order and it was…
I asked to cancel an order and it was no trouble for Helen who I messaged - this brand are great. I wear my necklace all the time and love it! Can’t wait to add more to my collection
