Sylvian Grant (sylviangrant.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-11.
I had purchased 2 duo necklaces awhile back. One of them broke while I was wearing it. I reached out to customer service not knowing what to expect. They reached back and offered me a free replacement and I was in all that they were willing to do that for me. Thats awesome customer service right there. I will be back for more goodies!
I’m totally impressed with this company’s customer service and the quality of the jewelry. I had one crystal fall out of my bracelet and within days there’s a replacement in the mail. I was also recently on vacation and wore all four bracelets I’ve purchased 24/7 in the shower and the pool and looked the same as when I first received in the mail. Melody in customer service was friendly and helpful! I’m currently deciding which necklace to purchase. Very happy overall and have purchased a tennis bracelet for my friend’s 60th birthday. I highly recommend this jewelry.
I haven't received my order, I purchased 18 July and still don't get nothing, my anniversary is on a few days and this was a gift to my husband, we are new gift couple. and no tracking for delivery, no response from the company, I wrote many messages and mails and they don't respons. I feel that I had been cheated for this company. I will call the police if I don't get my money back, and report them to the cheaters in Denmark.
Received my bracelet cuff & ring set today & I'm absolutely thrilled, it’s such beautiful quality & will look lovely in my stack with my tennis bracelet, also from Sylvian Grant. Customer service is absolutely brilliant too, nothing is too much trouble. I will definitely be buying all my friends & family birthday /Christmas gifts. I’m so pleased I found this company, superb quality, choice & value, thank you Sylvian Grant 100% recommended 🤩
Ordered 2 weeks ago and still waiting. Tried to contact through both website and email to no response.
Hi Andy, We're so sorry for the delay and for the lack of communication. It looks like there may have been an oversight on our end, and we sincerely apologize for that. We're looking into your order now to find out what went wrong. Please keep an eye on your email, as we'll be sending you an update with more information as soon as possible. Thank you for your patience. We're committed to getting this resolved for you. Best regards, Sylvian Grant Support Team
Great customer service in a damaged item, replaced quickly and easily.
Super support from the customer service team. Thank you Helen for dealing with my enquiry so professionally and promptly. I have been most impressed. Thank you so much.
I purchased a silver box bracelet in February this year. I loved it, i wore is every day, at work, in bed, riding horses, and got a lot of comments on how great it looked. It was so light i hardly noticed it was there! Then last week it was gone.. i was a little heartbroken. However my partner found it in the car, one of the links had somehow come undone [it happens!] One email to customer service and within 24hrs a new one is now winging its way to me! I can't wait to get it back on!
The first delivery wast lost but then replaced. Thanks to Customer Service representative, Helen, who made the replacement possible. More power to Sylvant Grant Minimal Pendant Duo. I am satisfied. I love it.
My experience with Sylvian Grant jewelry: It always leaves a question in my mind when I order products from a new company. My mind was put at ease by the immediate customer service I received from Sylvian Grant jewelry. I inadvertently ordered 2 of the same items. When the charges showed up on my credit card, I contacted them and they immediately cancelled the second item and credited my account. Thank you again for your integrity and immediate response. Makes me comfortable doing business with you in the future!
Quality, minimal jewelry at a great price.
I love my minimal tennis bracelet, lucky for me they have lifetime warranty. One of the crystals got damaged and customer service was quick to send a replacement. Their lifetime warranty is GOLD, I would purchase from them again. Thank you Helen for the great customer service.
This is an update from my first post. The company did reach out to me a couple of days after my review on trust pilot about the missing necklace in my package. They did refund my money for the missing necklace and also did a complete refund for the necklace that I did receive, since I purchased the two as a set to be given as an anniversary gift and wasn’t able to give with the one missing. I was very pleased and impressed with their courtesy and professionalism in handling this situation to my satisfaction. I would have given a 5 if there had not been a missing item.
Had an issue with the necklace and the customer support was very helpful and sent a replacement the same day, great quality and very pleased with the chains.
I absolutely adore my 3 pieces of jewellery I received, can't wait to order more pieces!! Thank you so much
The team at Sylvian Grant was really helpful when I had some setbacks on my order, I ended up getting more than what I payed for. Thank you!
Customer service is excellent, willing to go the extra mile to make sure customer experience exceeds expectations
Very professional and solved a problem immediately
I only gave it a 1 initially because I couldn't give it a zero. I ordered 3 items from this company on July 11, 2026, after seeing great reviews and after not hearing anything for over a week, on July 19, I sent an email requesting the status of the order because it had not been received. I did not get a response. On July 21, I received an email it had been delivered. I immediately went to my door to see if it was there because my bell did not ring and there was nothing there. I went back to the message and reread it, and noticed it said USPS so went to my mailbox. There was still no delivery. I responded back to the email requesting info because when I ordered it said delivery by DHL, not USPS. Anyway, I let them know it was not delivered and they told me to ask neighbors and check with post office and give it a week before they went to second steps. I continued to look out for it and even checked my ring camera but it showed nothing. This morning, July 27, I received an email stating they would resend the order if I paid them $10 shipping in advance. It was very upsetting because I am 72 years old on fixed income and had made these purchases for my grandchildren birthdays in which I thought I would have received them in advance of the birthdays in July because they gave me initially a delivery time of 2-3 days. As stated earlier, on July 19, after ordering on July 11, I never received not even an email telling me why the items were not here. After receiving the email this morning, I was so upset because as far as I am concerned, they stole my money from me because no way am I going to send them a $10 Shipping fee after I paid in advance for the product. They are trying to scam me out of additional money and now I believe they never delivered it because they only gave me tracking for DHL and then when they sent me a message it was delivered it said USPS. Something doesn't sound right. I told them I want the items I paid for delivered to me asap or a full refund asap. I am so upset right now because I feel they are lying and have taken my money for my grandkids gifts and now I neither have the items or my money. I am waiting for their response to my email I sent back to them this morning. If they don't send me my money or the items I will find out what I have to do legally to address this situation. I would never order from them again or recommend this company to anyone. I think there is something not right with this company. This is my second updated review. After Sylvan Grant read my review they informed me they would resend my purchases at their expense and asked me to verify my address. I didn't see anywhere to respond so I will go to my email account to verify it for them. Even though my grandchildren didn't get their gifts in time for their birthdays, I am still giving them to them as soon as they arrive. I am sorry that I felt I had to write a bad review but I thought this company was a scam and had taken my money, but it appears they are legit and now doing what is right. I have changed my review to a 4.
Hi Joyce, We're very sorry to hear about your experience and completely understand how upsetting this has been, especially since these were gifts for your grandchildren. To clarify, your order was shipped via DHL eCommerce, but the final delivery is handled by USPS. This is a standard shipping service, so you're more than welcome to contact USPS directly to verify the tracking information if you'd like additional confirmation. Unfortunately, because the package was marked as delivered, the courier would not allow us to file a claim. This is why we initially offered to resend all three items with a $10 shipping fee to help cover the replacement shipment. However, we'd still like to make this right. We'll go ahead and take the loss on our end and send you a replacement order at no additional cost to you. Before we do, could you please confirm that your shipping address is correct? We want to make sure your replacement reaches you without any issues this time. If you could reply to our email, that would be great. We sincerely apologize for the inconvenience and look forward to resolving this for you. Best regards, Sylvian Grant Support Team
Great customer service after the sale! Needed help and they were a pleasure to deal with.
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