Customer service response was quick and…
Customer service response was quick and responsive. They handled the issue within 24 hours and were extremely professional
About Sylvian Grant
Data updated- Website
- sylviangrant.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 83% (15/18)
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Is Sylvian Grant legit?
Sylvian Grant (sylviangrant.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-11.
What people say
What made my experience great was the…quick response and great customer service.
What made my experience great was the quick response and great attentive customer service and satisfaction . Truly kind and helpful. Replaced my bracelet after answering a few questions .
I ordered a necklace..
I ordered a necklace... I think like my 5th piece lol.. my extra 20% did not come off so I emailed and right away they applied it.. excellent products and customer service!
In error I ordered a square chain…
In error I ordered a square chain necklace instead of the curb chain….100% my error. When I noticed later in the day I sent an email requesting a correction to the order, fully expecting that I would need to wait for the order to arrive, then send it back. Instead, I received a lovely note from Melody who had corrected my error AND sent a refund for the cost difference! Fantastic customer service! Then I received a 25% off code for my next order….thank you so much! The necklace arrived today (9 days from the USA to Canada) and I love everything about it. I will order another in silver (and this time I’ll do my best to make my order correct the first time!) Silvan Grant/ excellent customer service/ wonderful products. Many corporations could learn from you. Many thanks!
Order #237828
Order #237828 - 2nd REQUEST On 7/8/26, I ordered the classic cross duo and did not receive the cross pendant or the chain. Only ONE single silver chain arrived. I have followed Sylvian Grant's customer service/return instructions and NO ONE has responded. Their customer communication is horrible. I keep receiving email promotions trying to sell additional products. Please refund my money asap. UPDATE: 7/23/26 11:27am After numerous email inquiries from me Sylvian Grant replied to my Trust Pilot post, stating that they had already replied to my emails. UPDATE: 8/2/26 8:02PM Sylvian email: Thanks for reaching out, and so sorry to hear your order did not turn out to be what you wanted. We’d like to make your return process easier and offer you the following resolutions. Please choose one of the following. 1--- You can choose 1 item from our collection, and we'll send it to you free of charge. 2--- 50% refund of the order. No need to return the jewelry and pay for return labels. 3--- $105 USD gift voucher for future purchases. If you accept any of the resolutions above, you do not have to return your order as well. This way, you can skip the hassle of a return at the post office! Otherwise, if you still wish to return it, please return it to the return address below. MY RESPONSE on 7/31/26: Hello, I am disappointed in the limited options offered by Sylvian, but my reluctant decision is option #2. --- 50% refund of the order. No need to return the jewelry and pay for return labels. Trustpilot: Please note that I'd prefer a full refund, not a voucher. The quality of your product is not comparable to the website product description.
Reply from Sylvian Grant2026-07-23
Hi Roz, We're very sorry for the inconvenience and completely understand your frustration. Upon checking, we can see that we've already responded to your emails and are just waiting for your reply. We've requested a photo of the item you received so we can document the fulfillment error and file a claim with our warehouse. Please don't worry. As soon as we receive the photo, we'll arrange to send your missing items as quickly as possible. We appreciate your patience and look forward to resolving this for you. Best regards, Sylvian Grant Support Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ Outstanding customer service! I purchased a jewellery piece in April, and when it unexpectedly broke recently, I contacted Sylvian Grant regarding their lifetime warranty. Within just a couple of hours, they confirmed a brand-new replacement and shipped it immediately. It’s refreshing to see a company genuinely stand behind its products and honor its warranty without hassle. Great service like this deserves support. Let’s also appreciate businesses that go the extra mile by using such lifetime guarantees responsibly and not taking unfair advantage of them. Highly recommended!
Minimalist tennis set
I ordered the minimalist tennis bracelet and necklace combo. I really enjoyed it but after a few months while doing laundry, the bracelet broke. I reached out to customer service and they promptly sent me a new bracelet. Thank you so much! It’s so nice to have a company standing behind their product.
Melody with customer service has been extremely helpful.…
Melody with customer service has been very helpful in assisting me with a replacement bracelet for one of my daughters. Because this was not the first time I needed a replacement she was extremely helpful and understanding. She has been very responsive and helpful. Thank you for having fantastic customer service. I will definitely recommend Sylvan Grant to my family and friends!
I’m thrilled with my new pearl necklace!
I can’t thank you and your organisation enough for the amazing customer service and going the extra mile to make sure my issue was very promptly resolved with a pleasing outcome. I have already been singing your praises to friends and family who have admired my new jewellery and would highly recommend Sylvian Grant not only for their beautiful range but also for excellent customer service.
Quick communication and fast response &…
Quick communication and fast response & resolution to delivery/product issues. Thank you.
Ordered necklace, got bracelet. No customer support.
I ordered the minimal pendant necklace duo set, but I got sent a bracelet instead. I paid $50 dollars, but I didn't get what I ordered at all, and I had to wait 5 days for shipping. Customer support is nonexistent. I emailed the company two days ago, but received no response. I also attempted to contact them through their website, but to no avail. Why can't I just receive the correct item I ordered? There shouldn't be a mix-up between a bracelet and two necklaces. Very disappointed, and I want my necklaces yesterday.
Reply from Sylvian Grant2026-07-21
Hi Tyler, We're very sorry for the mix-up and completely understand your disappointment. Upon checking your order, I can see that we've already processed a replacement order for the correct item. There's no need to return the bracelet you received by mistake. You're welcome to keep it with our compliments. We sincerely apologize for the inconvenience and appreciate your patience while we make this right. Best regards, Sylvian Grant Support Team
These bracelets are honestly stunning
These bracelets are honestly stunning. They look really nice and go with almost every outfit. After seeing the quality off them, I immediately purchased the duo pendant necklaces aswell. I only wish id chosen silver in the bracelets as gold isnt my colour so unfortunately I cant get wearing them every single day. Id definitely recommend buying them if you're still in the 'unsure' phase!
Great customer service
Great customer service - was sent wrong color and Melody from Sylvian Grant sent the right one out right away - My husband loved the cross necklace! Beautiful pieces and the chain looks fabulous! High quality item! I would buy again to gift to someone else or even myself - Thank you for a great experience with your company and product!
So kind and so fantastic
So kind and so fantastic! Great customer service
I received my bracelet today
I received my bracelet today. I absolutely love it! Shipping was fast and the customer service could not have been better! Highly recommend!
Customer service
Initially, I was missing a piece from my order and it took a few days to get ahold of customer service. But once they answered, the issue was rectified and the missing piece was shipped out quickly. Would totally order from them again.
Great Customer Service
Great Customer Service. I had a bracelet break. I contacted them to see if they had repair service and with documented photos they replaced it. Obviously their Life Time Warranty really means something!
Paid for fast shipping and 48 hour…
Paid for fast shipping and 48 hour tracked. 5 days later the item is still not here because they never dropped it off with Royal Mail. No contact number making it impossible to find out where the parcel is or when it will be delivered.
Melody (customer service rep)…
Melody (customer service rep) graciously responded to my inquiry & adjusted price after my purchase. Thanks for the communication.
Great customer service
Great customer service. I have several pieces and love them all.