Sylvian Grant

Hi Tracey, We're sorry to hear about your concern. Please don't worry! Upon checking, your order is already on its way. A shipping confirmation with your tracking details was already sent to the email address you provided during checkout when your order shipped. If you haven't seen it yet, you may want to check your spam or junk folder, as our emails can occasionally end up there. We've also sent you another email with your tracking details to make sure you have the latest information. If you have any questions, please feel free to reply to our email. We're always happy to help! Best regards, Sylvian Grant Support Team

Hi Susan, We sincerely apologize for the inconvenience. Please don't worry. Our lifetime warranty covers your order, and we'd be happy to send you another replacement. We've also sent you an email regarding your case. When you have a chance, please reply to that email so we can process your replacement and resolve this for you as quickly as possible. We appreciate your patience and look forward to hearing from you. Best regards, Sylvian Grant Support Team

Hi Linda, We're very sorry to hear about your experience and apologize for the frustration this has caused. Upon reviewing our email records, we can see that we responded to your inquiry right away and asked for a photo of the broken bracelet so we could process a replacement. Our system also shows that the email was opened, although it seems it may not have come through properly on your end. To be safe, we've sent you another email. We also received your latest reply, but unfortunately it didn't include a photo of the broken bracelet, which we need to process your lifetime warranty claim. Please check your inbox and reply to our most recent email with a photo of the broken bracelet. As soon as we receive it, we'll be happy to send your replacement as quickly as possible. Best regards, Sylvian Grant Support Team

Hi there! We're very sorry to hear about your experience and apologize for the frustration this has caused. We'd really like the opportunity to look into this for you. Unfortunately, we weren't able to locate your order based on the information available. Could you please let us know the email address you used to place your order? We'd also appreciate it if you could provide the email address you used to contact our customer support, so we can verify whether we received your message and check if a response was sent. In the meantime, please be sure to check your spam or junk folder, as our replies can occasionally end up there. We look forward to hearing from you so we can investigate and get this resolved as quickly as possible. Best regards, Sylvian Grant Support Team