Take Command is a SaaS platform that helps companies reimburse employees for health insurance. Offering seamless administration for Individual Coverage HRAs (ICHRAs) and Qualified Small Employer HRAs (QSEHRAs), Take Command was the first end to end ICHRA solution on the market, the first to bring a viable partnership model to brokerage firms, the only HRA administrator invited to the White House when ICHRA was announced, the only company to offer in-house, personalized enrollment support for employees, and a founder of the HRA Council. With clients in all 50 states and clients ranging from 3 to 3,000 employees, Take Command has helped more than 5,000 companies take command of their health benefits. Take Command is proud to be named a best place to work by Modern Healthcare, Builtin, and Dallas Business Journal, and has won countless awards in the startup and innovation sectors.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is quite straightforward to use, deeply appreciating the knowledgeable staff who patiently guide them through choosing the right insurance plans for their families. Many consumers note that the support team provides clear, rapid answers and genuinely makes managing their health coverage a much smoother process.
However, some customers also noted frustrating issues regarding slow response times and difficult website navigation during open enrollment. A few people mentioned struggling with unhelpful automated chatbots and experiencing long delays when attempting to reach live support agents.
All I had to do was load documents and now 3 weeks later
I am on Medicare and all I needed to do was upload the 5 documents (Medicare, Supplement, Rx) for me and my wife. The system only allowed me to load 1 document, and I was told different things by numerous different people + the Ai chatbot regarding the issue. It turns out that once you load a document it has to be approved first before any more can be loaded (which 1 person did tell me), which makes no sense and isn't mentioned anywhere. I wasted over 3 hours talking to the chatbot, talking to human chat agents, waiting on hold, talking to humans, etc. And I had to reload some documents - and now waiting a week to try to see if I am good to receive reimbursement (the docs all say pending). Overall a confusing and frustrating experience. Not great way to start a relationship with me or my company.
I had an issue during registration when my proof of insurance was declined, even though the document was clearly dated within the required 30-day window. The situation was frustrating at first, but once I was connected with a human support agent, the experience turned very positive.
Keeana took the time to carefully review my submission, investigate the decline reason internally, and clearly explain what was actually missing (an end date on the document), which wasn’t originally communicated in the process. She was patient, polite, and genuinely focused on helping me resolve the issue rather than rushing me through canned responses.
I really appreciated how responsive and professional the support team was once involved, as well as their willingness to pass along feedback to improve clarity for future users. Issues happen, but strong customer support makes all the difference, and Take Command Health handled this well.
Take Command 回复2026-01-26
Wow! We're blown away by your review. Thank you for taking the time to share your experience with us.
The process can be a little confusing, however, I worked with a rep named Michelle who was WONDERUFL. She took extra time to research my specific needs and help me feel confident in the plan.
Take Command 回复2026-01-26
Thank you for the kind words! We'll be sure to pass your feedback along to Michelle.
Could not get logged in. Did not recognize my email. I was supposed to have someone there call me but that never happened. Would like to get insurance since I have had none since April.
Take command admnisters my plan. There is an error saying that classes aren't fully assigned and I am trying to fix it before the Dec 15 deadline, and they have not been helpful at all.
1) everytime i call their number, I am put on hold for 5 minutes and then automatically disconnected.
2) if you email their support email, you get an automated response and nobody ever responds
3) if you go on their chat, you waste so much time trying to get someone to talk to you and when they do, they are helping multiple people so they take forever to get back to you. And 9/10 times they say, i don't have the capability to do this, so i have to escalate. then they tell you they will respond to the chat when they get to your query. but you get no ticket number, no way of following up. this is my conversation with (copied and pasted)
Hey there,
Thank you for reaching out. This email is to confirm we have received your case and are working diligently for a resolution.
In the meantime, if you have a question or any new information that you would like to add to your case, you can reply back to this email at any time!
As soon as we have an update or a resolution for you, we will reply to this email thread!
Take Command Support
• 3d ago
December 10
hi there, is there an update?
- • 1d ago
hello?
- • 1d ago
December 11
Hi , just following up
- • 1d ago
December 12
another follow up
- • 15m ago
can someone help me
I don't know how anyone is supposed to get anything done when this is how they respond. Save your time and go somewhere else.
The worst experience I have ever had selecting insurance!
It was very difficult to talk or get in touch with an agent to discuss plans. There were no times available to schedule appointments when we were first told that we could schedule. If I were taking on a company or organization and knew that they had 50 employees that needed to discuss insurance, I would have set time slots for 50 people and designated them for that specific company/organization so no one would have had to go through the struggle of scheduling a time to talk to someone or even be denied the opportunity to talk to someone. We would ask for call backs and never receive them. When appointments did get scheduled, the agent called an hour before the scheduled appointment time, which happen to be during a meeting that I was the presenter and had to hurriedly end my meeting as I was told that they would not call back and I would have to reschedule and go through the lengthy process again. I had coworkers who never received a call back and had to make decisions about insurance on their own. Every time I went into look at a plan, all the prescriptions that I had entered would be gone and I would have to reenter the prescription which was very cumbersome. (On the actual marketplace, that does not happen.) When comparing plans I would have to get out of the comparison to add doctors, hospitals and prescriptions if I had forgotten one. On real marketplace, you can just add them right in the comparison. Also why would you have doctors listed on a plan if they do not accept marketplace insurance, which then made extra work for me calling all my doctors to verify that they accepted the plan. In the chat you could only talk to AI which could never answer your specific question. Eventually after many attempts to get an answer from the AI, the chat would let you talk to a real agent. This is the worst experience I have ever had in trying to get insurance. My daughter is on the real marketplace without a broker and does not go through the hassle that I went through trying to select an insurance plan.
As a company, we decided that Take Command would be the best option for our employees, and we were under the impression that they would be available to help our employees review plans and choose the best options. This was not the case. Once the contract was signed, the company’s support was nowhere to be found. If our employees were lucky enough to reach a representative, the person was rude, not knowledgeable, and simply read from a script. Trying to contact support often took days before receiving a response. Our team in-office had to take control of the situation spending multiple days and hours helping our employees. It's not an issue of us helping our employees, it's the issue of Take Command promising they would have the support to do it.
I am trying to receive help for a simple request, and at every attempt I have been met with roadblocks and frustrations. I do not think any humans work at Take Command, they appear to only use AI for their support services. I tried calling them multiple times, only to be told that call volumes are "higher than normal" and was automatically hung up on. I tried using the chatbot. The AI chatbot did not help, and no human agents are answering. This is ridiculous, get it together Take Command.
Take Command 回复2025-12-09
Hi Lizzie! Just requested more information so we can help. Sorry you're frustrated!
We’ve had a really good experience using Take Command Health for our ICHRA plan. The setup was easy, the dashboard is simple to navigate, and managing reimbursements has been straightforward. What we’ve appreciated most is their support team — anytime we had a question or needed something adjusted, they were quick to help and really pleasant to work with. Overall, it’s made offering health benefits much simpler for a small company like ours.
Three Days Trying to Cancel, No Real Support, No Callbacks, Ongoing Billing
I’ve spent the last three days trying to cancel our Take Command Health account, and the experience has been extremely frustrating. I’ve been passed back and forth between the AI chatbot and real chat agents, but no one has actually resolved anything. Most of the replies were pre-baked responses, and multiple agents couldn’t even locate my admin account, despite the fact that we are actively being billed.
To make matters worse, they’ve entered my email incorrectly several times, which has slowed everything down. I was also told multiple times that someone would call me “within an hour” or “within two hours,” but no one ever called. Those promises were simply not true, and they’ve caused even more delay.
Every time I reached someone, I was either redirected or given incorrect steps for canceling. We’re still being charged for an account we’ve been trying to close, and no one seems able to take ownership of the issue.
At this point, I need someone competent to contact me directly, locate our actual admin account, and confirm that billing will stop immediately. A company handling health benefits should not make something as basic as canceling an account this difficult.
I hope someone from Take Command sees this and responds with a real solution, not another scripted message.
On the days I needed to select my plan, the page would not load with the selections. I did not know how much my insurance would be without seeing the options from the marketplace. I reached out for help and the representatives contacted me a week and a half later, after open enrollment had ended.
Take Command manages my employer's QSEHRA and they have been very helpful and responsive as this is my first experience with choosing and managing my own individual health insurance. They make it easy enough to contact them and they do a good job explaining things.
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