I love these kits
I love these kits, I had to contact them because some threads were missing & received a response that they were being mailed
关于 Tapestrymarket
数据更新- 网站
- tapestrymarket.com
- 分类
- 爱好与工艺品
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 103 条评价
- 差评回复率
- 69%（68/98 条）
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商家自述
Tapestry specialized in business to international e-commerce services, provide branded products and high quality products from Chinese factories and suppliers. We strive to get the items directly from factory and brand sources to ensure the quality and reasonable price.
以上内容由商家自行提供，未经平台核实。Tapestrymarket靠谱吗？
Tapestrymarket（tapestrymarket.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 364 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 69% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent overall quality of the products, beautiful designs, and the remarkably prompt customer service when assistance is needed. Many consumers note that the complete kits include everything required for a wonderful crafting journey and express great eagerness to purchase more items. Some reviewers were not happy with the final visual appearance, mentioning that the finished picture did not match the original digital preview at all. A few other people also felt that the items came from unexpected overseas locations and reported occasional problems regarding the overall thread quality.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Ordered 5 and had to go back for more
Ordered 5 and had to go back for more, great designs and awesome customer service. Came quick too now I have months of enjoyment ahead of me
Final product looks very little like the preview image
I wish I could include pictures. I was excited to do the suitcase picture with the hobbit-like door. My friend did the suitcase with the lake in front of the cabin. The pictures shown are beautiful and very well defined. However, the completed pictures look very little like the pattern. I contacted them and they said the "preview images are generated using professional cross-stitch software, so there may be some color differences compared to the actual product and it cannot be 100% identical." Some differences??!! It is completely different. There is very little definition, too much black, vibrant colors in the preview look washed out in the final product. Buyer beware. I would definitely not order this again nor would I recommend anyone else buy it only to spend hundreds of hours to complete and have it look very little like the preview picture. I already have almost 500 hours in and about 2/3 done before I fully realized how different it was so I will go ahead and finish. It is ok if someone else looks at it and doesn’t know what it should have been—but I do.
Colors DO NOT MATCH the picture.BUYER BEWARE!
Update: So, after months of back and fourth I have finally gotten my money back. At first when they finally emailed me back they were short and uncaring saying I needed to finish the books then get back to them. I was so annoyed because it didn’t take a genius to see the books were supposed to be light green, peach and pink. However, they are black, dark brown and a maroon color. Then a few weeks later out of the blue they contact me saying that yes they made a mistake and that the colors indeed did not match and they wanted to make it right, So, they gave me a list of all their colors and wanted me to go through and pick which colors to redo (which means I had to rip out all the work I have already done) and they wanted me to pick new colors. Smh, it is not my job to have to sit there and go through every single color and match it up. However, I did just that and told them the colors that I need replaced and what colors from their list to send for both of my little dragons sleeping on a pile of books. The one I haven’t even started yet was missing colors and had the same problem with just black instead of the correct color which was book page colors. Finally, they said they would check with their distribution and see if they can get the correct colors out to me. I then sent them a picture of the project and said it would be a pain in the ass to rip out the stitches and start over so could they just send me a complete new one with the correct colors. They said no they couldn’t because they don’t have it. Funny it is still up on their website for anyone to purchase. However, I’m done with this company. They did refund me for both the dragon pieces and I’ll never order from them again. They should have corrected the colors and sent me the new correct colored cross stitch pieces. So….buyer beware! Just know they could have done the right thing but instead of fixing the situation they just gave me my money back and wanted me to disappear. Smh so many hours waisted and now I have to go to the craft store and see if I can buy the correct colored thread, rip out the parts that I have spent hours working on and pray that I’m able to fix them. What they should have done is sent me to two book dragon pieces with the corrected thread colors! ************************************* I am so annoyed with my cross stitch project. I ordered 4 designs and now that I was finally able to sit down and start working on it I noticed that the colors are completely wrong! I emailed customer service a few days ago with pictures showing how incorrect the colors were and it has been silence! I absolutely love the little dragon sitting on a stack of books and the colors are pretty straightforward so how could this be so messed up? A pastel green book should have pastel green thread. Easy enough right? Nope….. it is dark brown, black and maroon. The little dragon should have teal spikes along his back…. Easy enough right? Nope…. they provided a dark blue thread and so on and so on! What a waste of money. I’m so upset because I absolutely love this piece. Hoping they respond to my email and offer to make it right.
Tapestrymarket 回复2026-04-02
We are very sorry that we are out of office on weekends and there may be a bit of a late reply. Please kindly send a message to our customer service: [email protected] and we are very willing to help you solve this problem. Thank you very much for your understanding and support.
Found the company name very misleading
Found the company name very misleading. I thought I was ordering from the UK but no China. The item told 10 days to arrive but the tracking was very good. I prefer counted cross stitch but the chart has very small squares, had better. Would not order again as I prefer uk companies
Tapestrymarket 回复2026-04-02
We are very sorry that you had a bad experience. Please kindly send a message to our customer service: [email protected] and we are very willing to help you solve this problem. Thank you very much for your understanding and support.
Excellent quality,
Excellent quality, Arrived quickly Easy to follow instructions
The thread is absolutely beautiful
The thread is absolutely beautiful. Cant wait to use it. Very well dyed. Bright colors will make awesome embroidery. Thanks!
Website was easy to navigate
Website was easy to navigate. Quick delivery
Great cross stitches great service…
Great cross stitches great service really good products
Colorful and easy instructions
Item came in sooner than expected. All items are clearly labeled. Only thing I haven't figured out is the outlines as I purchased the printed canvas and don't see them on it or the pattern. Cannot wait to finish this.
Customer service was great
Customer service was great. Great time on everythin
Love love love
Love tapestrymarket i have bought a few projects from there and have been great quality. I never run out of thread. The print is easy to read. Got no complaints. I have been buying from them since 2019.
Product is worth the wait!
I loved the selection. The materials themselves are top notch. The only reason I could not give it 5 stars was how long it took to get to me--but I think it's because it came from overseas. I will still buy all my cross stitch products from Tapestrymarket, but will be more prepared about when to expect delivery.
Have bought quite a few cross stitch…
Have bought quite a few cross stitch kits off Tapestry market and have been very pleased with the results every time. I did have a problem with my last purchase, but they replied each email promptly to rectify it. Will buy again .
I have ordered from these people before…
I have ordered from these people before and the products have always been okay And I would order again
Was Leary about ordering from a foreign…
Was Leary about ordering from a foreign country. Wish I was there reviews first. Very disappointed before I even started. Written instructions are so small I could barely read them with a magnifier glass. The colored pattern is not easy to follow. Haven't even started yet.
Tapestrymarket 回复2026-03-12
We are very sorry that you had a bad experience. Please kindly send a message to our customer service: [email protected] and we are very willing to help you solve this problem. Thank you very much for your understanding and support.
I ordered 4 items from this company 6…
I ordered 4 items from this company 6 weeks ago. I have received 2 items after I chased them up about shipping times. I am still waiting for the missing items and when I email them I get fobbed off with numerous excuses. Not a good way to run a business.
Tapestrymarket 回复2026-03-12
We are very sorry for the delay because of the Chinese New Year Holidays. Your order was divided into two parcels. Your two missing items were sent out on March 07 and its flight has arrived at your country according to the latest tracking information. You should receive them within several days. Thank you very much for your understanding and support.
One kit involving a black cat was…
One kit involving a black cat was ordered as a present for me, when it arrived the threads were wrong, it was navy instead. I had in the meantime placed another order. It arrived within the UK in 8 days however it has spent the last 3 weeks travelling up and down the country because they have incorrectly addressed my parcel. I've contacted the sender and Royal Mail to try to get help. They've now decided it has to be returned all the way to China when it was literally 18 miles from my house. I'm told it may take 60 days to arrived back to China, I cannot get a refund until it does and I have to pay the P+P as I'm returning the item, which I never received in the first place. I've emailed them numerous times however their customer service is lacking. Will never use them again or recommend them. Very disappointed. After writing this review the company did reach out to me and made sure my parcel has the correct address on it this time. It was re routed and immediately sent to me. Their customer service was much better. Although it has taken almost a month to get here it has arrived today. The chart is clear, the colours are correct and I am grateful I have finally received it.
Took 3 weeks to arrive and is poor quality
Order finally arrived after 3 weeks, quality of threads not great. Chart is very complicated and the colours are difficult to differentiate. Not impressed.
Tapestrymarket 回复2026-03-12
We are very sorry that you had a bad experience. Please kindly send a message to our customer service: [email protected] and we are very willing to help you solve this problem. Thank you very much for your understanding and support.
Order finally arrived after 3 weeks
Order finally arrived after 3 weeks, quality of threads not great. I ordered 14ct design which is really bad quality, blurry in parts with no back stitch instructions to add the detail to the pattern so the finished piece will be blurry & nothing like the website picture. Tried contacting customer service as stated in this reply absolutely no use whatsoever in fact they have blamed improper use rather than poor quality as the issue, I have been doing cross stitch for over 30 years and never had problems before. Will never use again and would advise people to use one of the many UK companies.
Tapestrymarket 回复2026-03-12
We are very sorry that you had a bad experience. Please kindly send a message to our customer service: [email protected] and we are very willing to help you solve this problem. Thank you very much for your understanding and support.
uk.tapestrymarket.com
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