I try to give all companies I sign up for the benefit of the doubt. With this in mind, I have to say that Tazapay falls well short of my expectations. The only way I can get the attention of this company is via Trust Pilot which is a shame.
The company website is impressive but on this occasion, the customer service is not so good. After sending 5 emails about the system issues, I received 1 reply on Trust Pilot.
Please respond to your customers needs via your customer support?
Tazapay 回复2022-08-05
Hi Ian,
I believe that our support team has responded to you asking for the transaction number so we could help you with your concern however, we did not hear from you again.
Kindly share the transaction number in order for us to check the issue.
Transaction Number : 2208 - 600938
I transferred money 20hrs ago and uploaded proof of deposit, but it's still on waiting.
There are no delay for deposit money, even 1sec in my country.
It's about money, they must have live chat.
Tazapay 回复2022-08-05
Hi Jay,
Thanks for sharing the transaction number.
Upon checking, since the payment was made via bank transfer, it took some time to get credited to on our end but we have now received it. Therefore, the status has been updated.
We would also like to inform you that it will take 24-48 business hours for the payment to be released to the seller upon successful submission of shipping documents as per our escrow terms.
Hoping for your kind consideration and understanding
ACCOUNT DISABLED WITHOUT CHECKING PROPER CATEGORY OF MY BUSINESS
Tazapay 回复2022-08-08
Hi Sir,
We understand your dismay with our recent policy changes, especially on our decision in certain business segments.
While this may not the best outcome for you. However, we ensure that we carefully review each application on our platform based on our stringent requirements and relevant regulations to keep our network safe.
Appreciate your understanding on this matter.
Hi there,
We apologize for the inconvenience this has caused you.
We are definitely not a scam.
The reason why the payment was on hold because we process the payouts of Pharma sellers weekly every Thursday. And last time it was processed was on 28 July.
On checking, we found that your documents got uploaded on 29 July. Hence, the payout of your transactions were queued to process today, which already got processed as scheduled. You must get the amount credited to your account by today's end of the day or in next 24-48 business hours.
Hope this clarifies your concern
pathetic service no proper customer support. frequently changing terms & services no stability
Tazapay 回复2022-08-05
Hi there,
We understand that you're upset with our recent policy changes, especially on our decisions not to onboard certain business segments.
While this was not the most favorable outcome, we took this decision after a thorough review of the risks and compliance requirements surrounding the verticals. This is to also ensure that our payment network remains safe and so that we could give the best possible service to our customers.
While we regret that we can't work with you at this point in time, please know that we continuously review our policies and this decision might change in the future.
We apologize once again for the inconvenience and we wish your business all the best.
After signing up I tried my first international transaction to Canada. My client informed me that her Canadian bank did not recognise Tazapay. The Tazapay website says that it's a "Borderless Payments for Global Platforms". But I did not experience this.
This company has a good reputation based on the comments on this platform. That said, it fell well sort of my expectation. I sent two emails asking for guidance of which both were ignored.
With the above in mind, if there is anyone at Tazapay that can help me, I am willing to try again. Its all about finding solutions and compromise.
Tazapay 回复2022-08-04
Hi Ian,
We're sorry that our services have fell short of your expectation. We would also like to thank your willingness to find a solution and compromise.
Can you please share the transaction number so we can check what happened?
@tazapay this is a biggest scammer…
@tazapay this is a biggest scammer merchant gateway don't ever trust them. First they approve your kyb they release one payment then at once the take 7-8 payments and will suspend your account. Never ever use tazapay for any kind of transaction fraud company.
Tazapay 回复2022-08-03
Hi Nouman,
We regret to inform you that we have suspended your account with us due to internal policy/ compliance guidelines.
We understand that this decision is not the best outcome for you. However, we ensure that we carefully review each application on our platform based on our stringent requirements and relevant regulations to keep our network safe.
Appreciate your understanding on this matter.
Still terrible service. They won't return my emails and keep telling me my package is on its way when I have proof it was sent back to the sellers. Their policy is to return money to those who do not receive their packages and I won't ever get my package, but now they won't answer emails.
Tazapay 回复2022-08-04
Hi, sorry for the negative experience you had with us. Can you please share the transaction number so we can check it on our end?
Used Tazapay for our consultancy business and got the funds same day from our US Buyer , We just had to pay 3% fee for-using card.
One of the best and cheapest for Business transactions, Easy to integrate and supportive customer service team.
Payments are settled as per my requirement, Multiple collection options with local collections as well
Took two days for seller to receive monies, could have done it by faster by carrier pigeon
Tazapay 回复2022-08-02
Hi there,
As per our escrow terms, we processed the payout within the 24-48 hour of the document uploaded. The transaction was created on 31 July (Sunday) and it got processed 01 August(Monday).
Hope this gives clarity and we hope to continue doing business with you.
this company allows scammers to use for purchases. tried filing a dispute and have been ignored, get no response back from TAZPAY or the scammers
Tazapay 回复2022-07-28
Hi Dennis,
We are sorry to hear that your experience with us was less than stellar.
Please be assured that we are committed to keeping our payment environment safe.
We are aware of your case and we are currently investigating the report. Rest assured that a refund will be made if the transaction does violate our compliance check.
We will keep you updated as soon as possible within the next 1-2 business days.
*Just an update, we have already reached out to you using email to let you know that our team has already initiated a refund.
Decided to use Tazapay bank transfer as the cheapest option my vendor was offering. The money was taken from my account immediately. I then received an email the next day, with many unknown people cc’d into it, from someone claiming to be from Tazapay requesting personal data. They had no contact details on their email, nor did they provide a customer service contact number. The public are already warned against providing personal info to unsolicited emails, but this is how Tazapay manage their transaction verification? They should verify before the money is taken. No other payment mediator I’ve used has ever done this before. Not even banks email about individual transactions. How do I know it’s not a bunch of scammers? They haven’t called me after several requests, but stated my payment would not be allowed if I didn’t comply within 24 hours. So Tazapay are threatening to keep £300+ for no apparent reason. I just want my money back. Best to avoid them. Extremely poor service.
Edit: Tazapay have been using WhatsApp to contact me since 5:53 AM. I requested a call and received a response stating they are unavailable! I have requested a refund several times already. Transaction ID 2207-770026. Their response is requesting I provide an email contact. Why would I add my personal email to a trust pilot review, especially when I’ve emailed them directly several times. Absolutely no consideration for customer data. PLEASE AVOID. I just want a refund.
Tazapay 回复2022-07-21
Hi JJ,
We apologise that our process have not met your standards and we take your feedback very seriously to improve in the future.
We believe that our chargeback support team has reached out to you. We have also initiated a refund process with the necessary parties and we will keep you updated.
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