Dear Tazapay, Your system is good. Most of the payments goes well for us. But please you MUST improve your customers services with the emails and specially with the important questions. Also some of our cutomers cannot see the payment gateway appear on Woocommerce.... WHY ? still no reply about this case.
Keep going with your hard work. You guys must be very busy with all the complain but keep up the good work! Thank you
Tazapay 回复2022-10-10
Hi there,
Thanks for the feedback.
We'd like to apologize for not being able to address the issue about Woocommerce on time. I believe that by this time, someone from our team has already reached out to you regarding the resolution of your concern.
A bunch of scammers gathered in an office that either don't know what they are doing or are doing it on purpose to steal our money. DO NOT EVER USE this so-called company, they will hold your payments and give uncertain responses to your questions. We are experiencing this for a month, they hold our several payments and they never know when they are gonna release them. As it's obvious, they are doing it to all of their customers. There is ZERO customer service. For now, we are planning to report these people and to reach the appropriate bodies in their origin country. NEVER USE THESE SCAMMERS!!!
Transactions 2209-297633, 2209-392130, 2209-243449, 2209-422906, 2209-750273, 2209-417883, 2209-988405, 2208-770930, 2209-473595 are on hold.
Edit: No one gave us proper response on what's going on, no one from your company knows how much it is gonna take. So, for now, like I already mentioned on my last email, you must send all of that money back to our customers ASAP!
Tazapay 回复2022-10-04
Hi Sir,
Thank you for your review. We empathize with your situation.
Payments on hold can be a frustrating experience but I believe our support team has already explained to you the reason behind that.
Hoping for your kind consideration and understanding
Facilitated a scam sale for a vendor from Indiamart. I saw 2 parcels out of 15, ripped me thousands of dollars, when I spoke to them on what’sapp they told me they would look into it and I haven’t heard from them since. This company is a scam stay away from tazapay and indiamart. Thieves the lot of them.
Tazapay 回复2022-09-29
Hi Matthew,
Sorry for coming short in giving you an update.
We sincerely apologize that this was not actioned on time. We know that this can be really frustrating and very inconvenient for you. Please know that the investigation is still on going and our team has already reached out to the seller to raise a dispute regarding this and we will keep you updated about this issue.
One of the worst customer service and disabling customers for no reason. Do not use their serive. We can even prove what kind of company they are. Worst customer service just disabling customer for no reason or they make a reason on that day and disabling customers
Tazapay 回复2022-09-28
Hi May,
We understand your dismay with our recent policy changes.
While this may not the best outcome for you. However, we ensure that we carefully review each application on our platform based on our stringent requirements and relevant regulations to keep our network safe.
We regret that we can't serve you at this point in time. However, we will continuously review our policy on a regular basis.
Appreciate your understanding on this matter
I run a luxury watch store and adding Tazapay which offers protection to buyers has helped me increase my sale.. I had some issue with the first payout, but after that things are really smooth. API's were easy to integrate.
Excellent support, exactly what a Startup needs. The Account manager from Tazapay, has been very helpful.
The team ensures both buyer and seller protection.
Would 100% endorse Tazapay. Great job team. Keep up the great work.
NOT RECOMMENDED.
I signed up a few days ago for their Escrow service, I sent them the documents needed to verify my account and I created a new transaction and sent it to the buyer, after a couple of days they disabled my account saying 'We are unable to onboard you with Tazapay'. I thought maybe I could ask them for the reason and fix it or send them more documents if they need to, but the response was that they can't work with me at this time. How they can allow customers to signup and create transactions and then send it to the buyer to verify it and send the money to their bank after that they disable the account (the account approval must be first if they care about the customer), if it's not a SCAM I don't know what you call it.
Tazapay 回复2022-09-19
Hi Soufiane,
We understand your dismay with our recent policy changes.
While this may not the best outcome for you. However, we ensure that we carefully review each application on our platform based on our stringent requirements and relevant regulations to keep our network safe.
Appreciate your understanding on this matter.
One of the worst customer support. One of the worst SAAS product support they have. I have transferred money to our Tazapay account for an escrow payment and nobody replies from their support end. More over there is no phone or chat option. Also, they don't work on US timezone, so if you are sending them an email now, they will reply you in IST timezone with some useless answers on your valuable queries. My money is stuck with them from last few days and nobody is replying. I also posted this experience on my LinkedIn. I would never refer this company to anyone.
Tazapay 回复2022-09-19
Hi Bhavesh,
We understand your dissatisfaction about the response time and we're working towards a better SLA for this.
With regards to your concern about a transaction, as mentioned via email, our support team has already responded to that last Friday (16 September 2022). I believe it was also explained in that email about the status of your payment. Please be rest assured that a refund will be made once the funds have been sited.
listen,let me be VERY clear.When you are dealing with peoples money you MUST have a way for customers to reach you.This tazapay's customer service is VERY bad they have no phone number to contact them, they have no live chat they NEVER return emails.I can say with 100% confidence if you join tazapay you will regret it.Whatever their reply dont believe it,they do not provide any customer service you will be in limbo.
Tazapay 回复2022-09-05
Hi Jinki,
Can you please share the transaction number so we can check it?
BAD (zero) Customer Support - Can't view proof of fulfillment!!.
Terrible customer support. And it's about a key feature of Tazapay's service. Proof of fulfillment is inaccessible and does not work! Tazapay won't respond or fix!
I have sent/made least 2 different tickets to solve this problem over a period of a more than a month and sent multiple follow up emails to check it's status.
In my first ticket, my email complaint was forwarded to ahulshinghal @Tazapay and
akash @Tazapay but I have heard nothing. I have sent multiple follow up emails over several weeks but have never gotten any response.
I have provided transaction numbers as well as screenshot/video capture of the issue to customer support as well.
I cannot click and view the proof of fulfillment from my sellers. It used to work and did on my very 1st transaction, but doesn't work anymore. The error is now present too if I view my 1st transaction. I would like to see for myself proof of fulfillment from seller such as postage receipt & tracking number. Otherwise, there's no point to using Tazapay. I'm now using TransferWise.
This is unacceptable and not due to any misunderstanding or error on my part. I've reached out and tried to fix it. I've resorted to making this review since Tazapay seems to read and respond to them.
Tazapay 回复2022-08-26
Hi Cal,
We’d like to apologize that while we’re trying to investigate it with the seller, we fell short on informing you of the progress.
As for the error regarding your accessibility on checking the fulfilment of proof, please be assured that we have already escalated it internally and will make sure it is fixed.
Again, sorry for the negative experience. We take your feedback seriously and we will use it to make improvements in the future.
So much for buyer protection with escrow on funds sent to sellers. There really is no security with Tazapay.
On one seller transaction Tazapay did not wait for any tracking number and in fact did not check anything before releasing my funds to a seller. The seller told me to cancel my payment because he could not supply the goods but the funds were already with Tazapay who released the funds without any substantiation whatsoever. WORSE the seller sent the funds back to Tazapay to give back to me BUT Tazapay returned those funds back to the seller so I still don't have my money back.
On another transaction, the seller sent me a tracking number that never went "live" on India Post and I advised Tazapay about this but they still released the funds. I provided Tazapay with evidence and an admission from the seller that they could not supply the goods and had issued a tracking number just to get the funds released but Tazapay say they are still waiting on "documentation from the seller". What documentation - it does not exist so why haven't I got my money back? Isn't Tazapay supposed to protect buyers from these situations???
Tazapay 回复2022-08-25
Hi Ruth,
I understand that there was a little of bit of confusion with the first transaction, and as explained to you by someone from our team through email, the first transaction was made via direct and not escrow. That's why we did not require any shipping documents before releasing the payment to the seller.
Regarding your second point, where it was mentioned that the seller sent back the payment to us but then we again returned it to the seller, it was inaccurate as the seller had tried to send the money to us and by mistake, he entered the wrong bank details and hence the payment got rejected. I believe that the proof was provided via email along with the explanation.
Lastly, for the second transaction, we sincerely apologize that it was not actioned on time. I know that this can be really frustrating and very inconvenient for you. Please know that refund has been initiated and you can expect the credit in the next 5-10 business days.
Thank you for your understanding and cooperation
After trying unsuccessfully and with various problems , stripe , paypal , authorize.net , I discovered Tazapay ! Absolutely delighted, I can work in peace knowing that my funds are not going to be frozen, the funding is super fast, my clients have no problems with reclining payments, they also love Tazapay, and if I have any problems I can sleep peacefully, I communicate by WhatsApp with the adorable Himanshi, and when I wake up in the morning she already solved the problem for me. absolutely recommended! and only for 3% ....
Loaded
Wise 
https://stripe.com/payments/checkout
Airwallex
Paddle
Rapyd
FastSpring
Dodo Payments