The Cheesecake Factory（thecheesecakefactory.com）在 OK.one 的综合评分为 2.0 分（满分 5 分），基于本站收录的 102 条用户评价，属于餐厅和酒吧分类，口碑较差。58% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 57 条。数据最后更新于 2026-09-02。
我们四个人去Willow Grove餐厅吃晚饭。店里很挤，但我们很快就入座了。服务员非常友好周到。我们点了饮料，其中一杯是古典鸡尾酒，菜单上列出了配料。嗯，这饮料难喝死了。经理过来声称他们换了配料，加了樱桃糖浆。他主动提出把饮料撤掉换别的。然后晚餐开始上菜。问题是只上了两份。服务员告诉我们另外两份被送到别的桌子了。经理再次出现在我们桌边，说那两份正在重做，很快就好。他问我们要不要先上些薯条或汤。我们告诉他送来的其中一份是错的。他立刻把那一份撤走，说也会重新做。现在只有一个人吃上了饭。重做花了将近半小时。经理一直来我们桌道歉，说再等几分钟就好。最后菜终于上来了，其中一份汉堡应该是三分熟，结果做成了全熟。到这时候我们已经受够了，决定将就着吃。这时我发现我三明治上的生菜居然是卷心菜。我以前在这里吃过很多次，但都是午餐，体验都很好。当然，这次是我从另一个城市请朋友来吃晚饭。体验太差了，我们只能苦笑。再也不来了！
我们昨天（2026年6月9日）在你们餐厅用餐，服务员是Brian，他非常棒，服务迅速且礼貌周到。 他应该得到表彰。
我点了 Carne Asada（烤肉），切片的辣肉看起来不新鲜，像是冷冻了很久，盘子里大部分是没味道的米饭，还有一堆玉米粒，非常差。
刚试了新的 Asian Chicken Nachos，简直是史上最好吃！！！太棒了——我们四个都给了 11/10 分！！！！
服务超棒，虽然等菜等得有点久，但他们因为那道菜做得特别久，给我们免了一道。食物很棒，价格也不贵。灯光可以很浪漫，但也可能让人有点累，不过整体氛围真的很好，设计什么的都很棒。我强烈推荐。
Clearwater, Florida 的 Countryside Mall 里那家店简直是个烂摊子。服务糟透了。晚餐上菜的时候，服务员连一杯水和一罐健怡可乐都没给我们端上桌。我点的三明治难吃极了，培根看起来像放了一星期似的，我老婆的晚餐看起来就像有人往一碗面条上吐了东西。简直太糟糕了。别去 The CheeseFake Factory 浪费钱了！
我去买芝士蛋糕带回家。我买了6英寸覆盆子白巧克力松露蛋糕，上周也买过这款。上周花了37.95美元。一周后同样的蛋糕他们收了我44.95美元。比之前贵了7美元。幸好我记得价格，我在手机上翻出了信用卡的收据。我向经理投诉，他们退了我7美元。要是我不记得价格并且没有投诉，我就得多付7美元。经理甚至没有向我道歉。我确实有所有收据作为证明。这是Brea Mall的门店。
My wife and I have always loved the ambiance at the Cheesecake Factory, which is why we continued returning despite ongoing food issues during our last four visits. The receptionists have consistently been outstanding, accommodating, and welcoming. The staff at the cheesecake and espresso counter are also friendly, professional, and informative. Unfortunately, our most recent visit was one of the worst dining experiences we have ever had. I met my wife for happy hour, and despite not having a reservation, the receptionist quickly accommodated my request for a booth in the area we preferred. Our server was also friendly and attentive. We started with two Mai Tais and stuffed mushrooms. Years ago, the Cheesecake Factory had some of the best Mai Tais on the island, and I used to recommend the restaurant to many of my photography clients. That is no longer the case. Charging $35 for two Mai Tais with no orange juice, pineapple juice, or garnish felt like a complete rip-off. They lacked flavor and were simply not enjoyable. When the stuffed mushrooms arrived, we immediately noticed they had changed. They now came with a white sauce, and the overall taste was awful compared to what they used to be. For our entrées, my wife ordered the penne pasta with zucchini, which appeared partially cooked. I ordered the classic cheeseburger medium and juicy. What arrived at the table was unacceptable. The bun, lettuce, tomato, onions, and cheese were ice cold, and the cheese looked like it had simply been thrown on top of the patty at the last second. I told the food runner this was not acceptable, and surprisingly she agreed, even saying, “I know.” I asked her how food that clearly was not right could even leave the kitchen. She took it back, but when it returned, the cheese was melted while the burger itself was now overcooked and dry. The bun and toppings were still ice cold. At $23, this “classic cheeseburger” was disappointing. Honestly, I could have gone to Wendy’s and had a much better, juicier burger for far less money. When our server checked on us, I gave honest feedback and asked where the quality control was in the kitchen. If staff members delivering the food already know something is wrong, why is it being served in the first place? The manager eventually came to the table after speaking with our server. Unfortunately, instead of addressing the kitchen quality issues professionally, his response was, “Why do you keep coming here if the food is bad every time?” I explained that we genuinely enjoy the ambiance and cheesecake, which is why we kept giving the restaurant another chance. He also stated that my burger had already been removed from the bill, which turned out not to be true when the check arrived 20 minutes later. Our server then had to track him down again to correct the issue, resulting in another unnecessary delay. Other issues during recent visits included: • Ordering hot tea and receiving cold water that would not steep the tea bag • Spaghetti and meatballs arriving dried out after sitting too long under the salamander, with crusty sauce and hardened pasta on multiple occasions Sadly, after four disappointing visits in two months, it feels like the Cheesecake Factory has serious consistency and kitchen quality-control problems. We truly enjoy the atmosphere, the front-of-house staff, and of course the cheesecake, but for now we will be taking a break and trying other restaurants instead.
What I experienced was the worst. If you don’t mind waiting 1 1/2 hours for a table and then when we received the text that our table was ready we came back to counter and was ignored when we said we just got the text that our table was ready. They finally took us to a table that was very unstable and rocked about 3 inches down. After waiting another 1/2 hour to get our order in I overheard “I’m sorry” by at least 3 different waitresses. This place is a total disappointment and I’ll never come here again.
I’m the worst kind of restaurant patron because I know the business too well, the result of being in the food service profession for decades. I can look at an item and recognize instantly whether it came from US Foods, SYSCO, Restaurant Depot or some other common source. I am also highly critical of the service, both front & back (meaning kitchen staff and waiter/waitress performance). I actually score them on a 1-100 point scale. Yesterday (4/26/26) the impossible happened… The Cheesecake Factory scored a perfect 100. Coming from me, that’s about as rare as seeing Bigfoot riding a unicorn. Our server Sabrina looks like a Sophomore in High School and I wasn’t expecting much. But she upheld all the protocols of high-end, 5-star dining. Things like honoring the 4 minute rule, making sure you are warmly greeted, served water and asked about drinks and appetizers promptly after being seated. Asking the right questions and moving things along in a timely manner…not lingering too long to chat or being absent when we needed something. I even tested her by making overly demanding requests when ordering. I like my filet mignon cooked black & blue (charred on the outside and cool on the inside…almost served raw. Much to my surprise, Sabrina performed more like a seasoned senior waiter usually found in exclusive, private-dining establishments. It’s not common to get such service in an affordable chain restaurant. The orders arrived in exactly the timeframe required (in order for the steaks to properly rest after coming off the flame) and the kitchen crew nailed everything perfectly. Sabrina checked on us periodically without interrupting our conversation and just did a flawless job. I kept waiting for “something”…most servers slip up at some point. Forget to bring something (like a steak knife), or take too long to get something, or asked you to repeat yourself because they weren’t fully focused…there is usually something I can deduct a point for. Nope…not this time. She literally could not have done a better job, zero room for improvement. Like my steak…that’s crazy rare. So impressed with the stellar food and service we received, I asked the Manager how he trains his staff and told him they hire quite well. Many people erroneously consider a job in food service to be a fallback position for those needing any job but at The Cheesecake Factory they select personnel who actually care…who invest themselves in the job and wish to excel. They don’t just hire anybody…they are highly selective and it shows. I have never had a bad experience at The Cheesecake Factory in the Mission Viejo Mall…not one time. They hire right, train right and their employees are highly skilled. If an old, demanding guy like me can leave impressed…you know the restaurant is run right. Go ahead…challenge em…make requests…test them! Just make sure you leave a generous gratuity when they exceed all expectations. The Cheesecake Factory in Mission Viejo…they set the customer service bar so high, those working in other restaurants need to charter a plane just to see it.
我以前经常带家人朋友去那儿。服务参差不齐，有时候能碰到友善又专业的服务员，有时候却遇上态度差、啥也不懂的蠢货。我理解，毕竟在美国，服务员不像其他地方那样算正经工作。但让我最后一次去的原因是那种坑人把戏——某些天8盎司红酒卖16美元，第二天同样的东西就要24美元。厉害啊，多骗几块钱，但丢了一位顾客。
我们来Peabody这家店好几年了。食物质量一直不稳定，但我从没写过差评。前两次不好，但今天真是登峰造极。周日晚上餐厅空了一半。开始挺快，5分钟内就坐下了。服务员10分钟后才来。面包端上来已经凉了。我们点了金枪鱼nachos和炸牛油果卷当开胃菜。牛油果卷端上来是凉的，中间却是温的，像是被人用微波炉热过。nachos上只有一茶匙金枪鱼。我们点了主菜，食物过了一个半小时才上来。冷食是压垮骆驼的最后一根稻草。经理根本不在乎，看来不只是员工的问题，管理也很差。我不知道是不是连锁店的通病，但这家店真的今非昔比。如果你想吃汽车旅馆那种微波炉加热的晚餐，那这家店正合适。祝你好运！！
员工和Mgr James、Karina还有我们的服务员Nick让整个体验太棒了。我来吃生日前晚餐，停在了代客泊车，但找不到泊车员。MGR James帮忙解决了，让泊车员知道我们在哪。小事一桩，但让我们很安心。我们第一次点了玉米肋排，哇塞！太好吃了？？超赞！我吃了罗曼诺鸡肉和意面，老婆吃了鱼和薯条。氛围很友好，音乐很棒，我们的服务员Nick随时都在。我们强烈推荐这家店，哦！我们还点了菠萝翻转芝士蛋糕，太好吃了，我们可能会专门为了它再来一次！！哦，没有预订但1分钟就入座了，3点开始的时间也刚刚好！你们知道吗，泊车员还试图拒绝我的2美元小费 LOL
我们去Mesa那家店过情人节。我们一共3个人。等了快一个小时才入座，这在我们预料之中，也能接受。但之后在桌边又等了20分钟才见到服务员。又等了一个小时，食物才终于上来。其中一份送错了，得退回去。与此同时，桌上那两份都凉了，根本没吃。叫来服务员说明情况，他啥也没做，也没提任何解决方案。我们让他把第三份还没上桌的餐点取消。他拿来账单，我们付了。175美元买了没吃的东西。第二天我打电话想找经理，他说会调查然后回电。结果从来没收到回电。我又打了一次，换了位经理，还是那句老话——让我查一下然后回电。三周后还没动静，我再打。还是那位经理，说很抱歉把我忘了，会寄张礼品卡给我。我们告诉他不会再来了，要求退款。他说他能做的最好的就是给张25美元的礼品卡，面对175美元的账单。礼品卡从来没收到，说实话，他可以滚蛋。175美元毁了情人节，还有一堆谎言带来的头疼。我们永远不会再来了。
我的意面端上桌时已经凉了。结果整晚都难受。估计是食物中毒。两个人花90刀绝对不值。服务员说他们没有无咖啡因的饮料。我说你们有雪碧和根汁啤酒，都是无咖啡因的。之后她态度特别差。
My daughter took her boyfriend to the Cheesecake Factory at Easton Towne Center in Columbus, OH, for his birthday. She was diagnosed with Celiac Disease 15 years ago. She went there because they had Gluten-Free pasta. When she received her order, she noticed the pasta looked different than what she had been used to most of her life. She asked the waiter multiple times if he was sure the pasta was Gluten-Free. He assured her each time that it was. So, she ate it, even though she noticed it tasted different than what she was accustomed to. To make a long story short, she has been vomitting for the last 7 hours. Today is her boyfriend’s birthday, which they took the weekend trip to Columbus to celebrate. They can’t even go to the show that they paid tickets for, which is tonight. I realize that some people may disregard a request for gluten-free food because a lot of people “choose” it because it’s “healthier”. My daughter doesn’t “choose” it. It’s a lifestyle that we’ve all had to adapt to because it could literally kill her. Never again will she or my family have anything to do with the Cheesecake Factory.
食物太难吃了。我的卡真虾饭一点味道都没有，还干巴巴的，我直接扔垃圾桶了。恶心，再也不会买了。要求退款。
服务太慢了。点餐等了超久。店里的沙拉上来时已经拌好酱了，但我几乎尝不出我点的牧场酱的味道。他们不做冰沙饮料。我们去那儿是为了给我妹妹过生日，他们送了她一张免费甜点券，但因为券过期了一天，服务员不肯用，也不肯去请示经理看能不能通融一下。
昨晚我和老婆去了Woodlands那家店。我点了肉饼配蘑菇酱，还有土豆泥和玉米。酱太咸了，玉米黄油味太重。根本没机会好好吃或吃完这顿饭。
亚利桑那州皮奥里亚分店。这家店的食物质量和经理的冷漠态度让我决定不再光顾。连续两次去，我丈夫的土豆泥是凉的，我的黑豆和 Baja 塔可的温度也都不达标。我在这里光顾多年，但现在不会再来了。
共 102 条符合条件的评价
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