Couple bad experiences:
1. The latest is a horrible experience with curbside. When I arrived, all the to-go spots were taken. All the handicapped were taken too (I can't walk far). I couldn't even illegally park on the curb because people where there too. So I called and asked if someone could just meet me by the front door, they said they would transfer me to to-go. I waited almost 30 minutes on hold. Finally, spots opened up and I was able to park. I walk in and the bakery/to-go isn't even that busy. They hand me my bag that wasn't even sitting under a warmer. I told them what happened and I asked if my food was ice cold. They hand me the bag and say "sorry". In the car, I looked at the ticket and it was prepared almost 30 minutes prior to my scheduled arrival time and was sitting out for almost one hour - the food had sour cream on it. I didn't it eat - it could have killed me.
2. Back in Dec., they had a promotion where you would receive a reward for a free slice with any purchase. I had lunch there, made sure to give them my reward number but never received a slice. Same thing happened a year ago. I wrote an email - no response. Once is a mistake, two times with no response from customer service is fraud.
I'm not sure what's happening. Maybe they are taking the Disney route and not caring about customers because they think they have plenty. I won't be going back.
昨天在Ross Park Mall店订了12:15的早午餐位。我们三个人里有两个没拿到对的菜。我等啊等啊等，最后端上来的是一份难吃得要命的班尼迪克蛋，我们之前在这吃过好几次了。他们为什么不能立刻纠正错误？那位年轻女经理只会继续激怒我们。我们以前从没有在餐厅这么失望过。他们从来没解释过为什么做不出我们点的菜。太让人伤心了!!!!
Five Guys
Cracker Barrel
Casey's General Stores