Most reviewers were somewhat happy with their experience overall. Customers frequently mention that finding hats is completely straightforward and appreciate the wide selection available on the platform. Many consumers also find the initial ordering process simple and very easy to navigate.
Some reviewers were not happy with the quality and accuracy of the specific items they received. People stated that the products often arrived in entirely different sizes or materials than initially advertised. Others noted serious issues with poor customer communication and receiving unexpected or incorrect merchandise. Buyers expressed frustration when items did not match the descriptions provided online.
Waited 3 weeks and still did not get shipping notification. I contacted them and they said that they needed a bit more time. 3 weeks later...nothing...so I canceled order, but still have not heard back from them or have received refund.
Like many other reviews, I contacted them after I didn’t receive or hear anything from them for a month. I was assured the hat would come within the next 3 weeks. I then read all the poor reviews and promptly cancelled my order and asked for a refund. The refund posted the next day minus $3.
Rip off company of scam artists with atrocious quality. Says handmade which is clearly a lie. Got mine today - wrong hat, wrong size, squashed flat, and when I complained they offered a partial discount rather than fixing the issue. Avoid at all costs.
Received hats a month after I ordered them. Nowhere close to the brand shown on website. And one of the hats were a completely different color then what I ordered. Just requested a refund. Lets see how long it takes them to respond. This company needs to be ashamed of themselves for the false advertising.
Two hats stuffed into a box too small for one.Fedora crushed, pork pie hat totally wrong color. When contacted the support answer was we will refund $10 and I keep the hats, which are very poor less than dollar store quality not even close to website photos. For a full refund, yep I have to send back to China at my cost.
This company is a total fraud. be careful. I tried to buy a hat with a credit card, but it said it had not been processed but they still took £49.95 out of my account. I then get a letter from my credit card company saying that 2 days after this transaction a company called Quick Clean have tried to take £1800.00 from my credit card.
Ordered two hats but became suspicious when the confirmation e-mails had neither an order number nor a description of what I had ordered. Then went to Trustpilot and saw the 98-percent one-star ratings here. Immediately e-mailed Tiendahat, cancelling my order and requesting a refund. Was quite surprised when refunds appeared on PayPal the next morning. Tiendahat also sent me an e-mail confirming the cancellation and the refund--and then asking me to look at their fine line of products and consider a purchase.
On Facebook, there are four different companies with the identical photos and exact descriptions selling these hats:
Hatspop, Ranght, Tiendahat, and Hatsfashion-Shop.
I actually ordered this hat from Tiendahat, and then got suspicious when I saw all these companies with identical merchandise. I Googled the location listed on Tienda's website: 1120
Roberts Street, Houston, TX.
Look at the street view...it's an abandoned, dilapidated, fenced-off warehouse that looks like it hasn't been used in years.
I also found the legitimate hatmaker: CappelleriaMelegari. Tiendahat lifted the photos directly from Cappelleria Melegari’s website.
I notified my credit card company to stop payment on this.
Oh my god. I got the delivery on Friday and am horrified. What was delivered is cheapest China junk. Nothing Panama and hand woven. One is proven to be made of paper.
One hat I didn't order at all (ordered Panama and got Cowboy) and get something white made of cotton and polyester, which is also way too big.
On one hat the size (58 instead of 59) is completely wrong, the third one without specification doesn't fit either.
The cowboy hat has the wrong band and is cotton and polyester instead of fur felt.
Everything somehow made of plastic, cotton or paper and of the simplest quality. Bad.
In addition, two hats should have a box with them. Not one came with it. All four hats were, squeezed into a medium box (one even bent a bit because of it). Bumbling.
I have opened a case with PayPal and would like my money back. Against a free return ticket I also send the stuff back to China, because none of the hats you could possibly wear to the carnival or children's birthday party. Then rather spend a few dollars more and buy a Stetson (there I know the quality, because I have some of them). Sorry, but never again TIENDAHAT!
This company is a total SCAM that uses fraudulent advertising on their website. I ordered a men's cowboy hat and it came poorly packaged and the material used did not come or was made from the USA as advertised but from factory in China?! Thanks to PayPal for refunding me my full amount paid.
DO NOT buy from them.
Very poor customer service send you an email saying they on holidays schedule and the hat was in a small small box received bent hat failing apart I will Never order from this company…….
Tax of 8dkr. wasnt collect by sender, so customs opened parcel and added 165dkr to order in handling. When I finally received it hat was 3-4 cm smaller in width than advertized.
The hat I received was not as pictured. I received a poorly made copy that looked like it belongs to a child. No full refund without returning it to China. The pictures on their adds are a SCAM. I was offered a 50% refund and I could keep the hat. I took it and threw the hat away.
Complete trash. Waited 2 months for delivery. Recieved two hats crammed in a small box. Hats were the equivalent of a kids Woody costume hat. How do these companies get away with all of the false advertisements. What happened to the Better Business Bureau?