Tom's Key Company

We're really sorry to hear about your experience. We have a full money back guarantee, so you are not stuck with $300 in charges. Go to returns.tomskey.com to start a return. We are also concerned that you got a double charge and need to fix that. Sorry the AI phone agent failed to get you to a real person - we need to reprimand it for that! You can chat or email [email protected] to get a live person to help. Send your order number and the concern so we can fix the double charge. Also, before a return, our agents can help troubleshoot - we know you came to us to get a working spare key and want to help it work for you!

Hello Michael, Thank you for sharing your experience, and we’re truly sorry for the frustration and added expense this situation caused. We understand how disappointing it must have been for the key fob and programmer not to work as expected, especially after also seeking help from a locksmith. We’d like to clarify that certain push-to-start vehicles, including some Ram 3500 models, do require specific key fobs and programming methods. That said, we recognize that we fell short in providing timely follow-up regarding your return request, and we sincerely apologize for the lack of communication on our end. Our team has reached out to you again to reestablish contact and review your case in detail. We want to make sure we fully understand what happened and explore how we can make this right. We appreciate your feedback and the opportunity to improve both our support and communication moving forward.

Hello Mike, Thank you for taking the time to share your experience, we truly appreciate your honest feedback. We’re very sorry for the frustration caused by receiving the wrong fob initially and for the repeated questions from our automated system. We understand how that can feel redundant and inconvenient, especially when you’ve already provided the necessary details. Your feedback about improving how our AI references customer records is noted and will be shared with our team. That said, we’re glad to hear that Shine was able to assist you over the phone and guide you through the process to get your fob successfully programmed. We’ll be sure to pass along your kind words to her. We appreciate your patience throughout this process and are happy that everything is now working as expected. If you need any further assistance, please don’t hesitate to reach out. We’re here to help. Thank you for choosing Tom’s Key Company.