Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the overall effectiveness of the teeth whitening items and daily care products, mentioning noticeable brightening effects on their smile. Many people also genuinely enjoy how simple the formulas are to incorporate into their regular oral hygiene routine without requiring any complicated or extra steps.
However, some customers also noted frustrating issues regarding severely delayed email responses, unhelpful automated support options, and missing items from their shipments. Others reported serious difficulties reaching live support teams, successfully obtaining discontinued replacement heads, and handling unexpected hardware failures with their purchased electronic devices.
These products are horrible. I never received an order confirmation with an order number to request a refund. The strips are awful. doesn’t stick to your teeth and just moves all around and falls apart in your mouth. The chewable tablets are even worse. They are a mess in your mouth and crumble into a million pieces and you can’t get it all out of your mouth. Please refund my money.
Snow Teeth Whitening 回复2024-12-27
Hi,
We sincerely apologize for the issues you've encountered with our products. We understand how frustrating this must be for you.
We have responded to the email you sent and provided the steps for the returns. Your satisfaction is our top priority, and we are committed to resolving this matter for you.
Thank you for your patience and understanding.
All the best,
SNOW
I just recently deleted a negative review that I posted yesterday. I must admit that I was a bit impatient waiting for a reply from an email I sent to Snow on Christmas day. Joyce from Snow contacted me today and my issue was resolved very quickly. I want to thank Joyce. I am very impressed. This is a great company, and their products are amazing.
Snow Teeth Whitening 回复2024-12-30
Hi,
Thank you so much for updating your review and for your kind words. We're glad to hear that Joyce was able to resolve your issue quickly and to your satisfaction. We truly appreciate your understanding and patience, especially during the busy holiday season. Your feedback is invaluable to us, and we're glad to know you're impressed with our service and products.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
All the best,
SNOW
This is a scam! I ordered and my card was charged. I was recieving multiple promotion emails from them every day until I emailed to request a receipt and tracking information. I got NO response from the company and did not recieved a customer service reply. Now all emails have completely stopped. Do not trust this company!
Snow Teeth Whitening 回复2024-12-25
Hi,
We're truly sorry to hear about your experience and the frustration it has caused. We assure you that we are not a scam. We strive to provide the best possible service to our customers, and we're sorry that we fell short in your case.
We want to let you know that our customer support team has already responded to your email with the order and tracking details. Your order is currently in transit, and we have provided the necessary information for you to track it.
We understand the importance of timely communication and regret that our response was delayed due to a high volume of inquiries during this busy season. We are continuously working to improve our processes and ensure that our customers receive prompt and efficient service.
Thank you for your patience and understanding. We value your feedback and are here to assist you with any further questions or concerns.
All the best,
SNOW
I emailed the company about an issue and I got a response within hours. Not only was my problem addressed, it was fixed. Angeli handled everything with professionalism and promptness. I can’t recommend this company enough.
Snow Teeth Whitening 回复2024-12-25
Hi,
Thank you so much for your wonderful review! We're delighted to hear that your issue was resolved quickly and to your satisfaction. Angeli and the entire team strive to provide prompt and professional service, and it's fantastic to see that reflected in your experience.
Your recommendation means a lot to us, and we truly appreciate your kind words. If you have any other questions or need further assistance in the future, please don't hesitate to reach out.
Thank you for choosing Snow Cosmetics!
All the best,
SNOW
Quick response and The representative was able to find my purchase from two years ago and let me know what replacement toothbrush head I needed it and sent me the link to purchase it. So easy!
Snow Teeth Whitening 回复2024-12-25
Hi,
Thank you for your fantastic review! We're glad to hear that our representative was able to quickly assist you in finding your purchase from two years ago and provide you with the necessary information for a replacement toothbrush head. Making things easy for our customers is always our goal.
Your kind words mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
All the best,
SNOW
Hi,
Thank you so much for taking the time to leave us a review. We truly appreciate your kind words!
We are glad to hear that you were satisfied with our customer service and that we were able to respond to your email promptly. Providing excellent service and ensuring timely communication are top priorities for us, and it's wonderful to know that we met your expectations.
Your feedback is invaluable and encourages us to maintain our high standards and continue improving. Should you have any further questions or need additional assistance, please feel free to reach out. We are always here to help.
Thank you once again for your support and trust in our services. We look forward to serving you again in the future.
All the best,
SNOW
Help me to fix my tooth whitening system that I bought last year- Christmas time- the most expensive one. Thank you
Snow Teeth Whitening 回复2024-12-16
Hi,
Thank you for sharing your feedback and bringing this to our attention. We have sent you an email with steps to resolve your concern. Please check your inbox for our message. We'll wait for your response.
All the best,
SNOW
One of the best companies out there. Without a doubt they have a good product and back it up with good custmoer service for the delivery. Thanks!
Snow Teeth Whitening 回复2024-12-06
Hi,
Thank you so much for your wonderful review! We're glad to hear that you consider us one of the best companies. It's great to know that you are pleased with our product and customer service.
Your feedback is truly appreciated and encourages us to keep delivering our best. If you ever need anything in the future, please don't hesitate to reach out.
All the best,
SNOW
Is this a scam company ? My money is gone but I haven’t received product ! No answer either on mail… If company see this my order number is 1227. I would like to get money back. Bcs had to buy another present for my son after I never received
Snow Teeth Whitening 回复2024-12-05
Hi,
We are truly sorry to hear about your experience, and we want to assure you that Snow Cosmetics is not a scam. We take pride in delivering quality products and excellent customer service.
We have thoroughly checked our emails and unfortunately could not find any correspondence under your name. Additionally, please note that our order numbers always start with "SNOW" followed by a series of numbers (e.g., SNOW****). It seems there might be a mix-up with the order number provided.
To resolve this issue as quickly as possible, we kindly ask you to email us directly at [email protected] with your correct order details. Our support team is ready to assist you in tracking your order and providing the best possible resolution.
Thank you for bringing this to our attention. We are committed to ensuring your satisfaction and look forward to resolving this matter promptly.
All the best,
SNOW
Every time I go to the web site I get a popup from my malware protection saying Snow site is not safe.
Snow Teeth Whitening 回复2024-12-05
Hi,
Thank you for bringing this to our attention. We want to assure you that the Snow Cosmetics website is completely safe and secure. Our site uses HTTPS, which ensures that all communications between your browser and our website are encrypted.
It's possible that your malware protection software may be giving a false alert. Here are some troubleshooting steps to resolve this issue:
-Update Your Software: Ensure that your malware protection software is up-to-date. Sometimes, outdated definitions can trigger false positives.
-Add Our Site to Your Safe List: You can manually add our website (https://www.trysnow.com) to the safe list or whitelist in your malware protection software settings.
-Clear Your Cache: Clear your browser's cache and cookies, as sometimes outdated or corrupt files can cause security warnings.
-Try a Different Browser: Access our site using a different web browser to see if the issue persists.
If you continue to experience issues, please don't hesitate to reach out to our support team at [email protected]. We are here to help and ensure you have a safe and smooth shopping experience.
All the best,
SNOW
handled my problem/ concern very well and were extremely polite in doing so, made me feel very valued as a customer 👍🙏
Snow Teeth Whitening 回复2024-12-03
Hi,
Thank you so much for your kind words! We're glad to hear that our team was able to handle your concern effectively and with the politeness that made you feel valued. Your satisfaction is our top priority, and it's wonderful to know that we succeeded in making you feel appreciated.
Your positive feedback truly means a lot to us. We strive to provide the best possible service to all our customers, and it's incredibly rewarding to see our efforts reflected in your experience. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Thank you once again for your support and for taking the time to share your experience.
All the best,
SNOW
We had our toothbrush less than a month. My husband was brushing his teeth and the bristles just fell off in his mouth. I wanted to share pics but there was no option
Snow Teeth Whitening 回复2024-12-02
Hi,
Thank you for sharing your experience with us. We're sorry to hear about the issue with your toothbrush. We understand how frustrating this must be.
We have sent you an email with a resolution to this matter. Please check your inbox, and let us know if you need any further assistance.
Thank you for your patience and understanding.
All the best,
SNOW
The customer service rep sought to get the information needed to resolve my issue and then provided an excellent solution. The products work, and the service is excellent.
Snow Teeth Whitening 回复2024-11-29
Hi,
Thank you so much for your wonderful review! We're happy to hear that our customer service team was able to address your concerns and provide an effective solution. It's great to know that our products are working well for you, and we truly appreciate your recognition of our team's dedication to delivering excellent service. Your satisfaction is our top priority, and we’re so glad you had a positive experience. If you need anything else in the future, don’t hesitate to reach out! Thank you for choosing us.
All the best,
SNOW
I thought my order was lost and I reached customer service about it, they responded my message almost instantly! They were patient and helpful to find my order.
Snow Teeth Whitening 回复2024-11-28
Hi,
Thank you so much for your kind words! We're really happy to hear that our customer service team was able to help you so quickly. We understand how stressful it can be when an order seems lost, and we're glad we could sort it out for you. If you ever need anything else, don't hesitate to reach out. We're always here to help!
All the best,
SNOW
Upon receiving the wireless mouthpiece case, I wasn’t sure if the product came fully charged so I went ahead and charged it. The blue light didn’t stay on long, so I assumed it was charged. Later that evening before bed, I went ahead and used the mouthpiece but it didn’t even stay on for the full 30 minutes. I went ahead and pressed the button again but it only stayed on for 10 minutes. So I pressed it again and finally my 30 minutes was up but had to turn it on one more time. I went ahead and charged it again. Which, it did earlier, just charged for about 5 minutes. The next night, I put in the mouthpiece and it only stayed on for 13 minutes. So I went ahead and emailed customer service. Angelique was so awesome. She helped with all my questions and the exchange process. Hopefully I’ll receive my replacement soon since the exchange said the product I was replacing was sold out.
Snow Teeth Whitening 回复2024-11-18
Hi,
Thank you for sharing your experience and for your patience with the situation. We're sorry to hear about the issues you had with the wireless mouthpiece case, but we're glad Angelique was able to assist you effectively. We appreciate your understanding and hope the replacement will arrive soon and meet your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out.
All the best,
SNOW
So far, so good. I am being sent a new product since it seems the one I was received was defective. Joyce in customer support took care of me with efficiency and consideration. Very impressed.
Snow Teeth Whitening 回复2024-11-18
Hi,
Thank you for your wonderful feedback! We're pleased to hear that Joyce was able to assist you efficiently and with consideration. It's great to know you're impressed with our service. We hope the new product meets your expectations. If you need any further assistance, please don't hesitate to reach out.
All the best,
SNOW
I had an issue with the LED no longer working and customer service was very responsive and quickly replaced the part. I am very happy with SNOW.
Snow Teeth Whitening 回复2024-11-18
Hi,
Thank you so much for your kind words and for sharing your positive experience! We're delighted to hear that our customer service team was able to promptly resolve the issue with your LED. Your satisfaction is our top priority, and we're glad to know you're very happy with SNOW. If you need any further assistance, please don't hesitate to reach out.
All the best,
SNOW
"I am absolutely thrilled with my results from Snow Teeth Whitening! I was skeptical at first, having tried other whitening products that were either too harsh or didn’t deliver noticeable results. But Snow has truly impressed me. The whole process was easy to follow, and I appreciated how gentle it felt on my teeth and gums – no sensitivity at all!
After just a few uses, my teeth were visibly whiter, and friends started noticing the difference too. I love that the kit is well-designed and rechargeable, making it super convenient. The quality of Snow’s products really stands out, and their customer service is just as amazing! They’ve been quick to answer my questions and provide helpful tips along the way. Snow Teeth Whitening has definitely earned my loyalty, and I’m beyond happy with my bright new smile!"
Snow Teeth Whitening 回复2024-11-15
Hi,
Thank you so much for your review! We're absolutely happy to hear about your amazing results with Snow Teeth Whitening. It's wonderful to know that our product exceeded your expectations, especially after your previous experiences with other whitening products.
We take pride in creating a gentle yet effective whitening solution, and it’s great to hear that you experienced no sensitivity. We're also pleased that you found the kit convenient and well-designed. Our team works hard to provide top-notch customer service, so we're glad we could assist you promptly and effectively.
Your bright new smile and loyalty mean the world to us. If you have any further questions or need any more tips, feel free to reach out. Thank you for choosing Snow Teeth Whitening, and we look forward to continuing to serve you!
All the best,
SNOW
The customer service always makes it a wonderful experience talking with Snow. It is second to none
Snow Teeth Whitening 回复2024-11-15
Hi,
Thank you so much for your kind words and 5-star rating! We're glad to hear that you had a wonderful experience with our customer service team. Providing exceptional service is our top priority, and your feedback means the world to us. If you ever need assistance or have any questions, don't hesitate to reach out. We look forward to serving you again!
All the best,
SNOW
My husband bought me a gift pack for Xmas 2 years ago. What brilliant products! I love love love.
They've run out so, where can I get them in the UK?
Snow Teeth Whitening 回复2024-11-15
Hi,
Thank you so much for your review! We're happy to hear that you loved the gift pack your husband got you for Christmas. To get more of our brilliant products in the UK, you can visit our website. We ship worldwide! You can check out our products here: https://www.trysnow.com/. If you have any other questions or need further assistance, feel free to reach out.
All the best,
SNOW