Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the overall effectiveness of the teeth whitening items and daily care products, mentioning noticeable brightening effects on their smile. Many people also genuinely enjoy how simple the formulas are to incorporate into their regular oral hygiene routine without requiring any complicated or extra steps.
However, some customers also noted frustrating issues regarding severely delayed email responses, unhelpful automated support options, and missing items from their shipments. Others reported serious difficulties reaching live support teams, successfully obtaining discontinued replacement heads, and handling unexpected hardware failures with their purchased electronic devices.
This are terrible. I just wasted 3 strips trying to get them on my teeth because the kept getting stuck to my lip and ripped/bunched up beyond use. Also when I can manage to get them on they don’t last long and dissolve quickly and unevenly. This is making me worried my teeth are not being evenly whitened.
Snow Teeth Whitening 回复2025-02-03
Hi,
We're so sorry to hear about your experience with our strips. That’s definitely not what we want for our customers, and we understand how frustrating that must be. Please reach out to our customer service team at [email protected].
We’d love to make this right and find the best solution for you. We appreciate your feedback and hope to turn this around for you!
All the best,
SNOW
They're quick response to my issue. They were professional and eager to help out.
Snow Teeth Whitening 回复2025-02-03
Hi,
We really appreciate you taking the time to share your experience! We're glad we could help and that you found our team responsive and professional. If you ever need anything else, we're just a message away. Thanks again for choosing Snow Cosmetics!
All the best,
SNOW
Hi,
Thank you for sharing your feedback. We truly appreciate your interest in Snow Cosmetics and understand how frustrating it can be when a brand you love isn’t available in your country.
At the moment, we are continuously working to expand our shipping destinations, and while we currently do not ship to Spain, we hope to include more locations in the future. In the meantime, we recommend keeping an eye on our website and social media channels for updates on shipping availability.
If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer support team. We value your support and hope to serve you soon!
All the best,
SNOW
There’s no customer service. I’ve emailed and called with no answer. Ordered 2 weeks ago and I’ve yet to get any shipping info. Not sure why they take so long to package 1 product. Disappointed with the service and just overall service. Will not buy in the future and will look else where.
Snow Teeth Whitening 回复2025-01-30
Hi,
We sincerely apologize for the frustration and disappointment you’ve experienced with your recent order and our customer service. This is not the level of service we aim to provide, and we truly regret any inconvenience caused.
Our team strives to respond to all inquiries as quickly as possible, and we’re sorry if we missed your email or call. We would love to look into your order status and ensure you receive the necessary updates. Please reach out to us again at [email protected] with your order details, and we’ll prioritize resolving this for you.
We understand how important timely shipping is, and we are continuously working on improving our processing times to serve our customers better. Your feedback is valuable, and we appreciate the opportunity to make things right.
We truly hope to regain your trust and provide a better experience in the future. Please let us know how we can assist you further.
All the best,
SNOW
No Customer Service whatsoever. I emailed 3 times regarding an issue I had with my order and got no reply. Be careful when you order from this company as they add on things to your order and even worse, no explanation as to what is a Snow Order Protection???? They charged me $31 for this and I have no idea what it is other than the obvious order protection but from what? Their own scam? I wish!!!
Snow Teeth Whitening 回复2025-01-27
Hi,
We sincerely apologize for the delay in responding to your emails. We understand how frustrating this experience must have been, and we truly appreciate your patience. We’ve now replied to your email and provided a resolution regarding the Snow Order Protection charges. Please don’t hesitate to reach out if you have any further concerns—we’re here to help and want to make things right. Thank you for your feedback, and we appreciate the opportunity to improve.
All the best,
SNOW
Snow's customer service representative, Angeli, responded quickly, was incredibly helpful and resolved my issue in an expedient, professional, friendly manner. I am very impressed with that level of customer service. Couldn't be better! Thank you.
Snow Teeth Whitening 回复2025-01-27
Hi,
Thank you so much for your wonderful feedback! We're delighted to hear that Angeli was able to assist you quickly and professionally while providing a friendly experience. We take great pride in our customer service, and knowing that we exceeded your expectations truly means a lot. If you ever need anything in the future, don’t hesitate to reach out—we’re always happy to help!
All the best,
SNOW
Hi,
Thank you so much for your amazing 5-star review! We're happy to hear that you've noticed such a distinct difference in just 10 days. We totally get the struggle with coffee stains, and we're so glad SNOW has made such a quick impact for you. Your honest feedback means a lot, and we appreciate you sharing your experience!
All the best,
SNOW
Customer service for the win!
I previously left a poor review about the money back guarantee. Customer service reached back out the next day and solved the issue right away. I’m looking forward to trying more Snow products based on their reliable customer service. Thank you, Joyce!
Snow Teeth Whitening 回复2025-01-21
Hi,
Thank you so much for giving us the opportunity to make things right! We truly appreciate your patience and are glad to hear about your positive experience with our support team. Your trust means the world to us, and we can’t wait for you to try more SNOW products!
All the best,
SNOW
Hi,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer service. Ensuring your satisfaction is always our top priority, and your support means so much to us.
If there’s anything else we can assist you with, feel free to reach out—we’re always happy to help!
All the best,
SNOW
Hi,
We appreciate you taking the time to share your experience with Snow Cosmetics! We're glad to hear that you found our communication helpful. Keeping in touch with our customers is important to us, and we’re always looking for ways to make your experience even better.
If there's anything we can do to turn your 4-star experience into a 5-star one, we'd love to hear your thoughts! Feel free to reach out anytime.
All the best,
SNOW
Hi,
Thank you for your kind words and for taking the time to leave a review! We're happy to hear that you appreciated our prompt response. Providing timely and efficient service is always a top priority for us, and it's wonderful to know we met your expectations.
If there's anything else we can assist you with, please don’t hesitate to reach out. We're always here to help!
All the best,
SNOW
Customer service provided good information for my new Snow unit and now it works. My other Snow unit died after only two years so I hope this one lasts longer. On the other hand.. the website is the worst I think I've ever experienced! It's very evasive with their access to customer service or handling subscription. The only way I could stop my subscription was to finally just delete my credit card information! Now I see they go through the SHOP app so maybe things will be better hopefully.
Snow Teeth Whitening 回复2025-01-15
Hi,
Thank you for sharing your experience! We're glad to hear our customer service team was able to assist you with your new Snow kit.
We also truly appreciate your feedback about the website and subscription process. Your concerns are important to us, and we're actively working to improve these areas to ensure a smoother experience for our customers. With the integration of the SHOP app, we aim to provide a more accessible and user-friendly platform moving forward.
If you need further assistance or have any additional feedback, please don't hesitate to reach out. We’re here to help!
All the best,
SNOW
Don't get me wrong I love the products but I have been checking weekly for the past month and a half almost 2 months to see if they restocked this product and have sent customer service emails asking when they think this will restock and no answer. I am merely rating based on the level of customer service. It shouldn't take more than a month to get back to a customer with an answer even if there isn't a firm date of restock. Disappointed.
Snow Teeth Whitening 回复2025-01-14
Hi,
Thank you for your honest feedback. We're glad to hear you love our products, but we sincerely apologize for falling short on providing updates regarding the restock of the product you’re looking for.
We understand how frustrating it can be to wait for something you’re excited about, especially when communication doesn’t meet your expectations. We’re currently working to improve our response times and the way we communicate restock updates to our customers.
Although we may not have a specific restock date yet, we’d be happy to prioritize notifying you as soon as we have more information. Please feel free to reach out to us again at [email protected].
Your feedback is invaluable in helping us grow, and we appreciate you bringing this to our attention.
All the best,
SNOW
Attentive with quick response and resolution to my request.
Snow Teeth Whitening 回复2025-01-13
Hi,
Thank you for sharing your experience! We're glad to hear that our team was attentive and able to provide a quick response and resolution to your request. Your satisfaction is very important to us, and we appreciate your kind feedback.
If there’s anything else we can assist you with, don’t hesitate to reach out. We’re here to help!
All the best,
SNOW
Doesn't work so don't believe the hype. 3 weeks now...0 change. Check Google reviews which state the same. I think this company is buying likes and comments because the product is not effective. Co Contacted me and told me I could pay shipping and return it. Don't waste your money.
Snow Teeth Whitening 回复2025-01-09
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that our product didn’t meet your expectations and that you’ve experienced frustration with your results.
At Snow, we are committed to providing high-quality products and exceptional customer service. We understand how important it is to see the desired outcomes, and we regret that this wasn’t your experience. Your feedback is invaluable to us, and we’re continuously working to improve our offerings based on customer input.
Regarding your concerns about our reviews, please rest assured that we prioritize authenticity and transparency. We do not engage in buying likes or comments, and we encourage all our customers to share their honest experiences.
We would like to make this right for you. Please reach out to our customer support team at [email protected] so we can discuss a suitable resolution, whether that’s a refund, exchange, or any other assistance you may need.
Thank you again for bringing this to our attention. We hope to have the opportunity to restore your trust.
All the best,
SNOW
I was never contacted and told that the items I ordered were out of stock, I had to initiate the conversation and ask for my refund. Once I did that they did issue me a full refund same day. Conversations with Customer Service were easy and the replied promptly.
Snow Teeth Whitening 回复2025-01-10
Hi,
Thank you for taking the time to share your experience. We sincerely apologize for not informing you earlier about the out-of-stock items. Keeping our customers informed is very important to us, and we’ll work to improve our processes to prevent this in the future.
We’re glad to hear that our customer service team was able to assist you promptly and resolve the issue the same day. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
All the best,
SNOW
Great toothbrush and great customer care. Angeli is the best
Snow Teeth Whitening 回复2025-01-07
Hi,
Thank you for your wonderful review! We're happy to hear you love the toothbrush and had a great experience with our customer care team. We'll be sure to pass your kind words along to Angeli. If you need any assistance in the future, don't hesitate to reach out. We're here for you!
All the best,
SNOW
My experience with Snow has been greater than I ever anticipated
My experience with Snow has been incredible. Like anything else I was uncertain if the product would actually work. After trying it and being consistent, I'm here to tell you IT REALLY WORKS!!!! I've seen major results and others have complimented me quite frequently. I absolutely love and highly recommend it. The service you receive from the Snow Staff is impeccable as well. I am a loyal customer for life now.
Snow Teeth Whitening 回复2025-01-08
Hi,
Thank you so much for sharing your incredible experience with Snow! We understand how important it is to feel confident in a product, and we’re thrilled that you’ve seen such amazing results. It’s even better to hear that others have noticed too—that’s the ultimate compliment!
We’re also delighted that our team could provide you with impeccable service. Your loyalty means a lot, and we’ll continue working hard to ensure every experience you have with Snow is just as exceptional.
Thank you for recommending us!
All the best,
SNOW
I have been using the LED device and loving it. It developed a short and wouldn't stay lit. I reached out not expecting anything because I no longer had the receipt, but Angeli responded right away and sent a replacement device. Couldn't be happier with the support and products!
Snow Teeth Whitening 回复2025-01-06
Hi,
We're glad to hear that you've been loving your LED device and that Angeli was able to assist you promptly with a replacement. Providing excellent customer support is something we take pride in, and your kind words mean so much to us.
If you ever need further assistance or have any questions, don’t hesitate to reach out. We’re here to help and ensure you continue enjoying our products! 😊
All the best,
SNOW
Same as everyone else’s. I wrote I wanted to cancel my subscription before it even shipped, yet no replies. They then want to charge you shipping if I return it when I wrote cancelling it before it left Snow. This company is a scam every month the price changes. $54 for two whitening pens is crazy. They make it as difficult as they can to cancel a subscription. It’s all smoke and mirrors and stock emails but, none work.
Snow Teeth Whitening 回复2025-01-02
Hi,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced.
We see that you've already contacted our support team, and we have confirmed that your subscription has been cancelled. Our phone support team has also provided you with the steps to return the items if you choose not to keep them so that we can process the necessary refund.
We understand your concerns regarding the price and the process of cancellation, and we are continuously working to improve our service and communication.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly.
All the best,
SNOW