Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the overall effectiveness of the teeth whitening items and daily care products, mentioning noticeable brightening effects on their smile. Many people also genuinely enjoy how simple the formulas are to incorporate into their regular oral hygiene routine without requiring any complicated or extra steps.
However, some customers also noted frustrating issues regarding severely delayed email responses, unhelpful automated support options, and missing items from their shipments. Others reported serious difficulties reaching live support teams, successfully obtaining discontinued replacement heads, and handling unexpected hardware failures with their purchased electronic devices.
Hi,
Thank you so much for your kind words! We're happy to hear that you found our team friendly and helpful. We truly appreciate your support!
As a token of our gratitude, we'd love to send you a special gift. Please reach out to us at [email protected] so we can arrange it for you.
Looking forward to hearing from you!
All the best,
SNOW
Diana and her team were extremely
professional and prompt when dealing with fulfillment issues. From speedy responses, and a full palette of ideas & options that matched my fulfillment issues and needs to consumer understanding(s) that personalized my shopping experience, Diana and her SNOW®️ team have exposed me to what real consumer services is and always should be!
Thank you to Josh, Diana, and SNOW®️
-Corey O
Snow Teeth Whitening 回复2025-03-18
Hi,
Thank you so much for your thoughtful review! We’re glad to hear that our team provided you with a smooth and personalized experience. Customer satisfaction is at the heart of what we do, and it’s wonderful to know that our efforts made a positive impact on your shopping journey.
As a token of our appreciation, we’d love to send you a special gift! Please reach out to us at [email protected], and we’ll make sure to take care of it.
We truly appreciate your support and look forward to serving you again in the future!
All the best,
SNOW
Misleading!! The ad on instagram said nothing about using the LED light. I bought from the link which was ONLY the whitening wand and I see on the directions now that I received it that I need the LED light too....
Snow Teeth Whitening 回复2025-03-17
Hi,
We’re sorry for any confusion regarding your purchase, and we completely understand your frustration. The LED light is an essential part of the whitening process, and we regret that this wasn’t made clearer in the ad.
We want to make this right for you! Please reach out to our support team at [email protected], and we’ll be happy to assist you with a solution—whether that’s helping you get the LED light or exploring other options.
Your feedback is valuable, and we truly appreciate you bringing this to our attention. We’re here to help!
All the best,
SNOW
Ordered on March 8th and have heard nothing about shipping details or when it will arrive. Feels like a scam.
Snow Teeth Whitening 回复2025-03-14
Hi,
We’re sorry for the frustration regarding your order and understand how important it is to receive timely updates. Please rest assured that Snow Cosmetics is a legitimate business, and we’re committed to providing quality products and service.
We can see that our customer support team has already responded to your email with order details. If you need any further assistance or have additional questions, please don’t hesitate to reach out—we’re happy to help resolve any concerns.
All the best,
SNOW
Hi,
We truly appreciate your kind words! It means so much to us that you had a positive experience with our customer service. Your support and satisfaction are our top priorities!
As a small thank-you, we'd love to send you a special gift. Please reach out to our team at [email protected], and we’ll be happy to arrange it for you.
If you ever need anything else, don’t hesitate to contact us—we’re always here to help!
All the best,
SNOW
Hi,
Thank you so much for your thoughtful review! We’re delighted to hear that you had a great experience with our customer service team. Providing excellent support and ensuring our customers are happy is always our top priority.
As a token of our appreciation, we’d love to send you a special gift! Please reach out to us at [email protected], and our team will be happy to assist you.
We truly value your support and look forward to serving you again!
All the best,
SNOW
I ordered going off of Trustpilot’s overall great reviews of the company since I have been burnt in the past. I ordered on February 18th, for two day shipping. Never received. I emailed through the site, through a direct email that I got from this site, and called their customer service. No one on their CS line has called me back. I’ve disputed the charge with my bank and will also be disputing the rest of the payment since I did an installment plan. Do NOT order from here. Now I learned a second valuable lesson; research company reviews on multiple trusted review sites!
Snow Teeth Whitening 回复2025-03-11
Hi,
We sincerely apologize for the frustrating experience you've had with your order. This is certainly not the level of service we strive to provide, and we understand how disappointing it must be to not receive your order as expected.
We truly appreciate you bringing this to our attention, and we’d love the opportunity to make things right. Please reach out to our customer support team at [email protected] with your order details, and we’ll do everything we can to resolve this issue as quickly as possible.
Your feedback is incredibly valuable to us, and we take it seriously as we work to improve our service. We hope to have the chance to turn this experience around for you.
All the best,
SNOW
Very Misleading, Poor Customer Experience and Service
Ordered on February 12th due to "fast shipping" claims and the implications id receive my product in some sort of reasonable time frame.
Reached out to support weeks ago, which went unanswered. After tons and tons of clicking around on the site, I finally figured out how to initiate a chat - which is not live.
Someone got back to me stating I pre-ordered the product, although there was absolutely zero indication of this. Misleading.
Then told that the 60 day guarantee is based on the order date, so I better be diligent if I'd like to cancel.
I was offered an alternative product. This whole ordeal is disappointing and I feel severely misled and spent way more than I truly wanted to on this product. I would avoid if they can't be transparent or reasonable. There's no reason why the site STILL does not state the product is not available and allows you to order it with the falsity of "fast shipping".
It's been a month and I just found out 4 days ago I "pre ordered" a product that was seemingly available upon order....
Snow Teeth Whitening 回复2025-03-13
Hi,
We truly appreciate your feedback and understand how frustrating this experience has been for you. We sincerely apologize for any confusion regarding your order and the difficulty in reaching our support team.
We want to assure you that our customer support team has responded to your message and provided an update on your order. The Magic Powder has now arrived and is already in transit, and we’ve shared your tracking details via email.
We understand your concerns regarding product availability, and while Magic Powder is one of our most sought-after items, leading to occasional pre-orders, we acknowledge that your experience did not meet expectations. Your feedback is incredibly valuable to us, and we will continue working on improving clarity and communication.
We truly appreciate your patience and hope you enjoy your order once it arrives. If you have any further questions, please don’t hesitate to reach out—we’re here to help.
All the best,
SNOW
Hi,
Thank you for your kind words! We’re so glad to hear that you had a helpful and understanding experience with our team. Your satisfaction means the world to us.
As a token of our appreciation, we’d love to send you a special gift! Please reach out to our customer service team at [email protected], and we’ll take care of the rest.
Looking forward to hearing from you!
All the best,
SNOW
I placed an order on February 20 and have not received any communication regarding order status or shipping. They took my money but I never received a product. Do not buy from this company. I will be reporting them to the BBB and giving negative reviews on every review platform.
Snow Teeth Whitening 回复2025-03-04
Hi,
We sincerely apologize for the inconvenience and frustration caused by the lack of communication regarding your order. We completely understand how important it is to stay informed about your purchase, and we regret that we fell short of your expectations in this instance.
Please rest assured that we have already responded to your email and provided the resolution you preferred. Our goal is to ensure that every customer has a positive experience, and we truly appreciate the opportunity to make things right. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help.
All the best,
SNOW
This isn’t a review however I’m curious as to why 95% of these reviews are regarding their customer service experience and not how well the products actually work if they do. This really makes me leery about purchasing anything because these products are a bit pricey
Snow Teeth Whitening 回复2025-03-03
Hi,
We totally understand your concern, and we appreciate you taking the time to share your thoughts! Many of our customers have amazing experiences with our products, but they often highlight our customer service because we truly go above and beyond to make sure every customer feels valued and supported. That being said, we also receive plenty of feedback on how well our products work, and we encourage you to check out detailed reviews on our website and social media from customers who love their results!
If you’d like to see more product-specific reviews, we encourage you to check out our website at www.trysnow.com, where you’ll find detailed reviews from customers who love their results. We know investing in self-care products is a big decision, and we want you to feel confident in your purchase.
If you have any questions or need recommendations, our team is always happy to help. Feel free to send us an email at [email protected].
All the best,
SNOW
When my order for the booster powder was delayed, I was concerned that maybe my order was lost. I reached out to customer service and they responded to let me know about the delay, offered options for completing the order, and provided a store credit for my trouble, which I am going to use to place another order. They were very responsive, kind and empathetic, and corrected my issue to my satisfaction.
Snow Teeth Whitening 回复2025-03-03
Hi,
Thank you for sharing your experience! We completely understand how frustrating delays can be, and we’re so glad our team could provide the support you needed. Making things right for our customers is always our priority, and it’s great to hear that you were happy with the resolution.
As a little token of our appreciation, we’d love to send you something special. Just reach out to us at [email protected], and we’ll make sure it gets to you!
Thanks again for your support.
All the best,
SNOW
Can’t get anyone to reply to my request for a delivery date. They took my money but I have had to communication from them at all.
Snow Teeth Whitening 回复2025-02-28
Hi,
We sincerely apologize for the delay in responding to your inquiry. Due to a high volume of messages over the past few days, our response times have been slightly longer than usual. However, we want to assure you that we have read your email and have already replied with the necessary details regarding your order. At this time, we are awaiting your response so we can proceed accordingly.
We completely understand your concern and want to make this right for you. If you have any issues with your order upon arrival, please remember that we offer a 60-day guarantee for your peace of mind. Should you need further assistance, feel free to reach out, and we’ll be happy to help.
We truly appreciate your patience and look forward to resolving this for you.
All the best,
SNOW
Amazing customer service! They warranty your products with upgrades, if something does not work. Very nice, communicative and professional.
Snow Teeth Whitening 回复2025-03-03
Hi,
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our customer service team. Making sure you’re taken care of is our top priority, and we’re always here to help with upgrades, warranties, and anything else you need.
As a little thank-you, we’d love to send you a special gift! Just shoot us an email at [email protected], and we’ll take care of the rest.
We appreciate you and can’t wait to serve you again!
All the best,
SNOW
Hi,
Thank you so much for your kind words! We're glad to hear that our team was able to assist you and resolve your issue. Providing attentive and efficient customer support is our top priority, and it’s great to know that we met your expectations.
If you ever need any further assistance, have questions, or just want to share your experience, we’re always here to help. We truly appreciate your support and look forward to serving you again in the future!
All the best,
SNOW
Placed my order 5 Feb, and have sent several emails inquiring about my order that’s still on “Preparing shipment” status, and finally received a reply back today, 26 Feb. The response states that they will be shipping soon, but unsure of the exact shipping and delivery dates. I was given 3 options to choose from. Option #1, wait till all my items are available for shipping. Option #2, split the order and ship available items now and the rest later, once it’s available. Option #3, Cancel my order and refund my money. However, they said if I choose Option 1 & 2, the 60-day money back guarantee applies based on original purchase date, and that is 5 Feb. By the time I received any of my items, whenever that is, the 60-day money back guarantee will already be expired. They continue to advertise and claim 3-5 business days estimated delivery of the items, which is a lie, knowing that items are not available, and yet they charge your card, as soon as you place your order. Frustrated is an understatement. I wouldn’t recommend ordering from this company, unless you’re willing to wait for a long time.
Snow Teeth Whitening 回复2025-02-27
Hi,
We sincerely apologize for the delay in processing your order and for any frustration this has caused. We completely understand how disappointing it is to wait longer than expected, and we truly appreciate your patience.
We see that you are already in contact with our customer service team, and we’re grateful for the opportunity to assist you. The delay is due to stock availability, and we want to assure you that as soon as your items are back in stock, they will be shipped within the estimated 3-5 business days timeframe. We are continuously working to improve our inventory management and communication to provide a better experience for our valued customers.
We also understand your concerns regarding the 60-day money-back guarantee. Please know that our team is happy to discuss possible solutions to ensure you feel confident in your purchase. We have received your response via email, and our team will be getting back to you today with an update.
Your feedback is extremely important to us, and we are committed to improving our processes to provide a smoother and more transparent shopping experience. Thank you for giving us the opportunity to make things right.
All the best,
SNOW
Placed an order on February 16th; 10 days, later order "still being processed" and has not shipped. Emails not responded to, and phone number goes to a voicemail service no matter what time of day I call.
Starting to believe this a scam.
Snow Teeth Whitening 回复2025-02-27
Hi,
We sincerely apologize for the delay in processing your order and for any frustration this has caused. This is certainly not the experience we want for our customers. Please rest assured that Snow Cosmetics is a legitimate company, and we are committed to providing high-quality products and excellent customer service.
We understand your concerns regarding the lack of updates and difficulty reaching our support team. Due to high demand, response times may be longer than usual, but we are actively working to improve our communication and ensure every customer receives timely assistance.
To further assist you and resolve this matter as quickly as possible, please reach out to our customer service team at [email protected] with your order details. We truly appreciate your patience and look forward to making things right for you.
All the best,
SNOW
Replacement heads don’t fit. No response from customerService
I’ve been trying to get replacement heads that actually fit my toothbrushes. They make it impossible to know if you have a generation 1 or 2. They don’t send you an order confirmation email and they add products to your order that you didn’t put in your cart so you end up with items you didn’t want plus a snow protection plan. I’ve contacted their support via email and have left voicemails as it is impossible to get a real person. DO NOT WASTE YOUR MONEY as the customer service is horrible.
Snow Teeth Whitening 回复2025-02-25
Hi,
We’re truly sorry to hear about the frustration you’ve experienced, and we appreciate you taking the time to share your feedback. Your concerns about the difficulty in identifying the correct replacement heads, unexpected items in your order, and challenges in reaching our support team are very important to us. This is certainly not the experience we want for our customers.
We understand how confusing it can be to determine the correct toothbrush generation, and we’re always working on ways to improve our product information to make the process easier. Additionally, receiving unexpected items in an order can be frustrating, and we’d love the chance to make things right for you. Our team is here to help ensure you get exactly what you need.
We sincerely apologize if you’ve had difficulty getting in touch with our support team. We’re committed to providing the best possible service, and we’d love to assist you directly. Please reach out to us at [email protected], and we’ll make resolving this a priority.
Your satisfaction is important to us, and we appreciate the opportunity to improve both our products and our customer experience. We hope to make things right for you!
All the best,
SNOW
I ordered my products in January. Its now end of February and I haven't received all of my products. Now it seems like this was just a scam. Still waiting and not sure when or if I'll actually get anything.
Update: Snow has reached out letting me know they should be sending the products in stock. I'll update review once I actually get them.
Snow Teeth Whitening 回复2025-02-24
Hi,
We sincerely apologize for the delay and any frustration this has caused. We want to assure you that this is not the experience we want for our customers.
We’ve already sent you an email with options to resolve this matter. If you haven’t seen it yet, please check your inbox (including spam or promotions folders), and let us know if you need us to resend it.
We truly appreciate your patience and the opportunity to make this right. Please don’t hesitate to reach out if you have any further questions.
All the best,
SNOW
I bought Snow products that totaled 400 dollars without sale, with sale it was 236 dollars. I got free items with my order during Black Friday sale. The LED electric toothbrush and toothbrush heads came free. Within 1 week usage, while brushing my teeth, the toothbrush head broke in half in my mouth exposing the wires. I sent an email with photos and they sent me two more toothbrush heads. 2 almost 3 weeks later while brushing my teeth, the toothbrush heads started shedding in my mouth which is a huge choking hazard. I sent them another email with photos and they offered to send more replacements x2 or a 50 dollar discount BUT have not confirmed if they were sending replacements or that 50 dollar discount following up on the email thread which tells me they’re bogus business practices. Mind due the toothbrush and brush heads itself are 129 dollars and 12 dollars each without sale. For those prices you would think you’re getting quality products but you’re basically paying high prices for a temu toothbrush. Stick to your regular trusted branded toothbrushes and toothbrush heads. Other than that, the other whitening products were mediocre and I see no difference and that’s coming from someone who doesn’t smoke or drink alcohol, soda, or coffee. Mainly bought the products for tea stains. Don’t recommend this at all.
*update: their phone number listed won’t be answered by a representative, it’ll make you leave a voicemail and they’ll never call you back. Bogus business practice, they won’t honor replacing your broken pieces. Sending them all my items back for a full refund. They have time to reply here but not emails to your concerns.
Snow Teeth Whitening 回复2025-02-25
Hi,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your toothbrush and brush heads, as well as your concerns regarding the effectiveness of our whitening products. Your feedback is invaluable to us, and we take product quality and customer satisfaction very seriously.
We completely understand your frustration, especially after experiencing multiple issues with the toothbrush heads. That’s certainly not the experience we want for our customers. We appreciate you bringing this to our attention and for reaching out to our support team. We sincerely apologize if there was any confusion or delay in our response regarding the replacements or the offered discount.
We’d love the opportunity to resolve this for you as quickly as possible. Please reach out to our customer service team at [email protected], and we will do our best to ensure you receive the best possible resolution. Your trust in our brand matters, and we want to make things right.
Looking forward to assisting you further!
All the best,
SNOW