Authentic travel experience in Asia At UME Travel,We specialized in customizing authentic guided tours to Thailand, Vietnam, Cambodia, Indonesia (Bali), Malaysia, Laos, Singapore, Philippines, Japan etc. as well as multi-country tours across the region, based on your interests, budget and tastes. We are good at arranging honeymoon, birthday or annual vacation, soft adventure and family trips.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support provided by travel agents who patiently tailor custom itineraries to fit specific budgets, timeframes, and family needs. Furthermore, consumers appreciate the knowledgeable local guides and attentive drivers who make every excursion safe, engaging, and deeply informative regarding local culture. Travelers also note that all logistical arrangements, from hotel bookings to high-speed train tickets, are handled seamlessly to ensure completely stress-free vacations.
Some reviewers were not happy with occasional coordination gaps, mentioning issues like transportation oversights upon arrival, minor communication disconnects, or limited tour availability in certain smaller areas.
Our driver was amazing!
It was a delight to see him every morning!!
UME Travel 回复2026-04-03
Dear Gretchen,
Thank you so much for your heartwarming review! We are absolutely thrilled to hear that your driver made such a wonderful impression on your trip.
There is nothing we love more than knowing our guests started each morning with a smile! Our drivers strive to be more than just a point-to-point service—they aim to be a friendly, welcoming part of your journey. I will be sure to share your kind words with the entire team; it will truly make their day.
We look forward to welcoming you back for more sunny mornings and amazing travels with UME Travel!
Warm regards,
The UME Travel Team
As always, Amber and her team did a fantastic job. This time I took a more hands‑on approach with planning and had them help with booking trains and tours in Seoul. I do wish they offered tour options in Busan and some of the smaller villages, but I was able to find things through Viator and TripAdvisor for those areas.
My Seoul guide, Sally, went above and beyond. She shared history, culture, food, and even suggested great add‑ons like the Lotte World Tower, which I hadn’t planned on visiting. I really appreciated her taking me to the viral Netflix mung bean pancake spot—definitely not easy to navigate if you’re not local or don’t speak Korean.
Mingnan, the driver and main contact for my tour, was just as great. He reached out well in advance on WhatsApp, kept me updated throughout, and even helped with my VAT refund at the airport. From the moment I arrived to the moment I left, he was there. I especially appreciated him coordinating all the transfers—always the trickiest and priciest part of travel, especially with how far Korean airports are from the city.
UME Travel 回复2026-04-03
Dear Jimmy,
It is always a pleasure to welcome you back! Thank you so much for your continued trust in Amber and the UME Travel team.
We are thrilled to hear that your Seoul journey was so rewarding. Sally truly embodies our mission of sharing local culture—from history to that viral Netflix mung bean pancake spot! We’re also glad Mingnan could make your airport transfers and VAT refund process stress-free; those logistical details are where we strive to provide the most value.
We also sincerely appreciate your feedback regarding Busan and the smaller villages. We are constantly working to expand our local expert networks, and your suggestion helps us prioritize where to grow next. We want to ensure the UME experience is available in every corner of South Korea!
Thank you again, Jimmy. We look forward to planning your next "seamless" adventure—wherever it may lead!
Warm regards,
The UME Travel Team
Our travel experience in Japan was fantastic. Everything was planned with consideration and care. Amber tailored each day of our journey to meet our needs. The trip exceeded our expectations. I recommend UME travel and if possible, try to work with Amber.
UME Travel 回复2026-04-03
Dear Theresa,
Thank you so much for your glowing recommendation! We are absolutely thrilled to hear that your Japan experience with UME Travel was fantastic and truly exceeded your expectations.
Providing a journey "tailored each day" is exactly what we strive for, and it is wonderful to know that Amber’s careful planning and consideration made such a positive impact on your travels. I will be sure to share your kind words with her—she will be delighted to know her efforts helped create such special memories for you.
We truly appreciate you recommending our services to others. It was a pleasure to have you travel with us, and we look forward to the opportunity to welcome you back for another incredible adventure in the future!
Warm regards,
The UME Travel Team
I had an amazing time nothing like i imagine it would be every sec n min.my tour guides we're very helpful and understanding and they help me look and find things I was looking for to buy or to shop or good places to try some food and some Delicacies or some traditional Japanese food. I can't wait to play come back again to Japan and maybe do some motorcycle and some more stopping and try some more good food.
UME Travel 回复2026-04-03
Dear Rubin,
Thank you so much for your amazing review! We are thrilled that your trip to Japan was "nothing like you imagined" in the best way possible.
It’s wonderful to hear that our guides were able to help you find those specific items and hidden gems for authentic Japanese delicacies. We believe that local insight is the key to a truly unique journey!
We absolutely love the idea of a motorcycle tour for your next visit! Japan has some of the most scenic coastal and mountain roads in the world, and we would be honored to help you plan that adventurous "stop-and-eat" itinerary whenever you’re ready to ride.
Looking forward to your return!
Warm regards,
The UME Travel Team
We had a great experience seeing Bangkok with Mr. Win as our guide. He and our driver were great, easy experience and UME travel covered every detail.
UME Travel 回复2026-04-03
Dear Carrie,
Thank you so much for your wonderful review! We are delighted to hear that you had such a great experience exploring Bangkok with us.
It is fantastic to know that Mr. Win and our driver made your journey so smooth and enjoyable. Bangkok is a vibrant and busy city, and our goal at UME Travel is always to ensure every detail is handled so our guests can simply relax and take in the sights.
I will be sure to share your kind words with Mr. Win—he will be thrilled to know he made your trip so "easy" and memorable!
We look forward to welcoming you back for your next adventure in Asia!
Warm regards,
The UME Travel Team
We have had a wonderful experience with UME! Our tour guides Mr. Note and Sam Mr. were very kind and knowledgeable. All of the drivers got us to the locations smoothly. We liked that there was a lot of flexibility with adjusting the tour to suit our interests. I would recommend to other first time Thailand travelers.
UME Travel 回复2026-04-03
Dear Megan,
Thank you so much for your wonderful review! We are delighted to hear that your first experience in Thailand was such a success with UME Travel.
It is fantastic to know that Mr. Note and Sam provided the kind and knowledgeable guidance we strive for. We truly believe that "flexibility" is the heart of a custom tour—being able to adjust the itinerary to suit your personal interests is what makes a journey unique, and we're so glad our team delivered that for you.
I will certainly pass your kind words along to our guides and drivers; they will be thrilled to know they made your Thai adventure so smooth.
We highly appreciate your recommendation to other first-time travelers, and we look forward to welcoming you back for your next exploration in Asia!
Warm regards,
The UME Travel Team
We had not used Ume travel before. Our experience was excellent. Our representative, Amber, fore filled all our requests and made great suggestions. We spent a month and visited 5 Asian countries. The guides, drivers and hotels were excellent. We loved this holiday and thank you Amber and Ume Travel.
UME Travel 回复2026-04-03
Dear Liza,
Thank you so much for your incredible review! We are honored that you chose UME Travel for your very first experience with us, and we are thrilled that it was such an "excellent" one.
Planning a one-month journey across five different Asian countries is a magnificent undertaking! We are so proud of Amber for fulfilling your requests and crafting those "great suggestions" that made your holiday so special.
It is wonderful to hear that our network of guides, drivers, and hotels across all five destinations met your high standards. Our goal is to provide a seamless "UME experience" no matter which border you cross, and your feedback confirms that we achieved that for you.
I will be sure to share your heartfelt thanks with Amber—she will be so happy to know her hard work resulted in a trip you truly loved.
We look forward to being your trusted partner for many more grand adventures in Asia!
Warmest regards,
The UME Travel Team
Phoebe put together an amazing family trip to Singapore, Malaysia and Vietnam. From start to finish everything went smoothly. We loved the hotels she picked as well as the knowledgeable guides and tours. I would highly recommend
Phoebe and UME travel.
UME Travel 回复2026-04-03
Dear Marcia,
Thank you so much for your wonderful review! We are thrilled to hear that your family trip to Singapore, Malaysia, and Vietnam was such a success.
Planning a multi-country journey for a family requires great attention to detail, and it is fantastic to know that Phoebe’s hotel selections and itinerary planning made everything go smoothly from start to finish. We truly believe that the right guide and the right stay are what turn a trip into a lifelong memory!
I will be sure to share your kind words with Phoebe—she will be delighted to know her efforts helped create an amazing experience for your family.
We look forward to welcoming you and your family back for your next adventure in Asia!
Warm regards,
The UME Travel Team
My new wife and I just toured Bangkok for the last three days with the fabulous Mr. Monchai. Monchai was our tour guide and led us through a variety of experiences in a knowledgeable and friendly way. He gave us context and background that made our experiences in Chinatown, various Temples, a river tour and a unique railway market more fun and meaningful. He obviously knows his way around Bangkok and worked hard to make us happy. Five stars!! Great job and thank you, Mr. Monchai!!
UME Travel 回复2026-04-03
Dear Nate,
Congratulations on your marriage! We are absolutely honored that you and your new wife chose UME Travel for such a special celebration.
We are thrilled to hear that Mr. Monchai made your three days in Bangkok so meaningful. He is indeed a "fabulous" guide who takes great pride in sharing the deep history and vibrant culture of the city—from the bustling streets of Chinatown to the unique charm of the Railway Market.
I will be sure to share your "Five stars" and heartfelt thanks with Mr. Monchai. He will be so happy to know he contributed to such a happy start to your new chapter together!
We look forward to welcoming you both back for many more anniversary adventures in the future!
Warmest regards,
The UME Travel Team
Extraordinary service and tour from Eva Wang, from UME travel excellent client service to the reliable and resourceful guide Chris.
UME Travel 回复2026-04-03
Dear Mr. Henry Gonzalez,
Thank you so much for your high praise and for naming us a "Top Travel Agency." We are truly honored by your kind words.
It is wonderful to hear that Eva Wang provided you with extraordinary client service—she always strives to go above and beyond for our guests. We are also glad that Chris proved to be such a reliable and resourceful guide during your journey. Having a "resourceful" expert on the ground is exactly what makes a UME tour so seamless and special.
I will be sure to share your compliments with both Eva and Chris; they will be thrilled to know they met your high standards.
We look forward to being your travel partner for many more extraordinary journeys in the future!
Warm regards,
The UME Travel Team
This was the easiest vacation I’ve ever planned or taken thanks to UME travel and especially to Dan Li who went above and beyond to make sure we were able to go all the places we wanted and within our budget. Then when we arrived everything went like clockwork. All the
Drivers were on time and
waiting for us. The guides were all pleasant and knowledgeable. It was amazing having private transportation and tours guide. The hotels were comfortable, clean ,and near restaurants, shopping and transportation. Dan Li checked on us throughout the trip to make sure everything was going smoothly. Will definitely use them again!
UME Travel 回复2026-04-03
Dear Georgia,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that this was the "easiest vacation" you’ve ever taken—that is exactly the experience we strive to create for our guests.
It is fantastic to know that Dan Li was able to balance your dream itinerary with your budget perfectly. His dedication to checking in on you throughout the trip is a hallmark of our service, and I will be sure to share your kind words with him. We’re also glad that our drivers and guides provided the seamless, "clockwork" experience that makes private tours so special.
We love that the hotel locations added to your convenience for shopping and dining! Thank you for trusting UME Travel with your holiday, and we are already looking forward to helping you plan your next effortless adventure.
Warm regards,
The UME Travel Team
Eva, is an excellent coordinator
I love working with her
UME Travel 回复2026-04-03
Dear Reynaldo,
Thank you so much for your wonderful review! We couldn't agree more—Eva is indeed an excellent coordinator and a star member of our team.
It brings us so much joy to hear that you love working with her. At UME Travel, we believe that the best journeys start with great partnerships, and Eva takes great pride in building those personal connections with our guests. I will be sure to share your kind words with her; it will truly make her day!
We look forward to continuing our work together on many more amazing adventures in the future!
Warm regards,
The UME Travel Team
I had a great experience in both planning my vacation and during my vacation. Working with Amber, I was able to tailor my trip to exactly what I wanted. Our trip to Japan was a dream. Everything worked out exactly as planned. Amber was always available for questions and the local guides were superb. I would highly recommend UME travel. Fantastic experience. Better than I could have imagined.
UME Travel 回复2026-04-03
Dear John,
Thank you so much for your fantastic review! We are absolutely delighted to hear that your trip to Japan was a dream come true and that everything worked out exactly as planned.
It’s wonderful to know that Amber was able to help you tailor the itinerary to your exact wishes—we believe that "Dream Trips" are built on those personal touches! I will certainly share your high praise with Amber and our local guides; they will be so proud to know they provided a "superb" experience that exceeded your imagination.
We truly appreciate your recommendation of UME Travel. It was a pleasure having you travel with us, and we look forward to the chance to welcome you back for another incredible journey in the future!
Warmest regards,
The UME Travel Team
It all started with the travel agent Steven. He is helpful, informative and whenever you need him he is there. I spent 3 weeks away and visited Vietnam, Cambodia, Thailand and Indonesia. I was never disappointed! Guides were always on time and the nicest people! All the excursions were all planned out well and each one was memorable. Will definitely recommend 👌
Amber and the team at Ume Travel are true professionals who know their turf to a tee. Every detail of a complex international travel adventure was laid out months before it happened. Singapore and Bali are very different places yet the experience in both places was reliably perfect-our guides and hotels and drivers gave my son and me a trip to cherish in our memories.
I was looking for a concierge service that took all stress away when it came to logistics- plus help planning a trip to Thailand & Vietnam for my daughter and me. Eva Wang did a fabulous job, always responded quickly, listened to my needs, & asked questions to help hone my interests. Tenny in Thailand was amazing, loved Puma in Chiang Mai, Peter in Hoi An, and Nam in Saigon. First class
Our trip was amazing, stress free!!!! From the moment we arrived until it was time to come home. We always had someone there waiting for us guiding us every step of the way very helpful specially when you don't speak the language. Our agent Carrie was amazing answering every question we had immediately even with the time difference. She put together for us the best itinerary and the best private guides and driver. Thanks again Carrie. Strongly recommended for a stress free trip...
We just finished 2 days of touring Bangkok and area with Ying. She is wonderful. She picked us up at the airport and made sure we were taken care of until she escorted us right to security when she dropped us off again. She was very good at explaining the history and culture around all the places we visited. During the trip she was very attentive and adapted seamlessly to our pace. She is funny and sweet and we wish we could have her for our entire tour with UME.
From the start, UME Travel made the whole experience as easy as possible for us. Our agent, Carrie Tang, worked with us over email for several weeks as we wanted a more tailored experience in Japan. We wanted to visit 3 cities, experience some guided tours, stay in decent hotels and minimize cost where possible. Carrie crafted an amazing itinerary at a reasonable price.
Then came the actual experience - and it was as easy as one could hope for - we were greeted by our driver at the airport, taken to our first hotel - all accommodations were booked and taken care of - we just simply showed up at the appointed time and didn't have any confusion about what to do next. My husband and I don't speak or understand Japanese aside from the very basics, so having a lot of the more nuanced items taken care of (like the Shinkansen tickets, hotels, tours) made us spend all our energy focusing on enjoying the trip and none of it worrying about what to do next.
This was our first time using UME Travel, so we weren't really sure what to expect, but after this we most assuredly will use them again. Thank you so much to Carrie and team for all the work you've done, we had a trip we won't soon forget thanks to you.
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